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38973 Threads

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Fabiushow
posted in Razer Support

THX Button bugged on the controller of my Kraken TE

Hi, I have this razer kraken TE for years and from 2 months I've got two bug. 1- The THX button on the razer controller doesn't work and I need to use the software for switch the audio to stereo. 2- When I record my screen with OBS, nvidia geforce experience or any other type of program there isn't the sound in the video. I've tried all audio settings in OBS. My cousin has the same headphone and the same problems. Hope you can help us!

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3 years ago
XPISigma
XPISigmaInsider Mini
posted in Razer Support

Blackshark V2 Mic Help

Hi there, I've been enjoying the audio quality in this thing! Very nice stuff! The only gripe I have so far, the microphone without the USB sound card sounds better without it. When using the "mic monitoring sidetone" option, you can literally hear the raw mic input. How come I can't just set it for that? The EQs and such aren't really doing much, and the mic coming in raw actually sounds great! Too long didn't read: Do I have to use the USB sound-card to get the surround sound 7.1 goodness? Is there a way to use the USB sound-card, but use a pass-through to just get the raw mic input? I'm not a sound sorta person so forgive me. I'll explain if I have to!

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Razer.Speedcr0ss
3 years ago
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TEAGUY666
posted in Razer Support

cant use blackshark v2 on my computer

my mic doenst work and can hear anything from headphone

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Razer.Speedcr0ss
3 years ago
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todaybestMindaro864
posted in Razer Support

Problem Resolved. Thanks!

Problem resolved.

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3 years ago
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dhany93
posted in Razer Support

Click & Drag Problem with Razer Basilisk (Mercury White)

So I've gotten this mouse for around 8 months and only recently I've started having this issue whenever I would click and hold to say spray in an FPS, it would shoot once, pause, another time, and pause. And the same problem persists whenever the same click and hold method is applied, be it; clicking and dragging a shortcut icon on the desktop, highlighting a piece of text or scrolling up and down the scroll bar by hold clicking it. It will always get stuck and freezes halfway. For the most part, it truly ruins my competitive gaming experience. I've tested the mouse on my spare laptop and the problem still persists. There is something wrong with the clicker on this mouse and it's been only less than a year. My other cheap mouses DO NOT have this problem so far.

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3 years ago
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carLawnGreenbyte716
posted in Razer Support

shipping countries

is it available shipping to Saudi Arabia? thx for ur time sir...

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3 years ago
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joshuagiuliani
posted in Razer Support

Razer Seiren X Crackling Over Zoom

My mic crackles when I use it on group calls over Zoom. Someone please help!

1
C
3 years ago
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jayechevis
posted in Razer Support

Registering Kishi

I am having trouble registering razer Kishi cannot find product number. Does anyone know where It is?

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J
3 years ago
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DarkPinkthinkalley100
posted in Razer Support

razer huntsman mini fn keybind

so i really don't use the left alt key that much and i wanted to rebind it as a secondary fn key, is there any way i can do this? i've tried almost every option available

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Razer.Speedcr0ss
3 years ago
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leetOPALBabyBlue713Insider Mini
posted in Razer Support

I bought the Razer pro 17 2020 4K and also bought Crucial Ballistix SODIMM 32GB Kit (2 x 16GB) DDR4-

I bought the Razer pro 17 2020 4K and also bought Crucial Ballistix SODIMM 32GB Kit (2 x 16GB) DDR4-3200 Gaming Memory ......after instillation i can only see 2666 speed ....any suggestions ?

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K
3 years ago
R
Reckem
posted in Razer Support

PLEASE HELP!

We just bought a Blade15, charged it, started it, and all that keeps coming up is an error message that says. “The computer restarted unexpectedly or encountered unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer and then restart the installation.” We click it, it reboots, then the same message just pops up again. PLEASE HELP, we are noobies that just bought it for our sons birthday. Have no clue what to do next.

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Razer.Caziel
3 years ago
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gwapozxczxc
posted in Razer Support

Razer Blade Pro 17 Not Charging Properly (switching from charging to not charging)

It happens frequently even if i'm not playing videogames, it changes from plugged to unplugged while charging. Here's a video of what's happening: https://drive.google.com/drive/folders/1YPy9vKSPO_PFPf7MZ2NIB_7u8oyquK8E?usp=sharing

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Razer.Caziel
3 years ago
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Flagchan
posted in Razer Support

Can I get support to change shipping adress before a product ships

I bought a stick and during the purchase I input my adress as you do. The adress finder didn't have my exact adress even when I changed it then defaulted back to the un modified address. the stick is a gift and it would be cool to see them light up when they receive it.

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Razer.Caziel
3 years ago
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JoelValdAst
posted in Razer Support

Razer Kraken 2019 left speaker doesn't work

I don't know why but left speaker stop working. Any solution?

1
Razer.Caziel
3 years ago
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TheArcadion
posted in Razer Support

Can't register product

Hi, I've been trying to register my Razer basilisk ultimate + dock on https://razerid.razer.com/products/new, but everytime I try to submit the form, I get an error message saying 'Item serial number does not match product number'. I double checked but everything is filled out correctly. Please help!

1
Razer.Caziel
3 years ago
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DarthAssassin
posted in Razer Support

Razer Blackwidow chroma tournament edition lighting lag

My Razer Blackwidow chroma tournament edition lighting is lagging in game, even during idle but not as bad as when im playing game. Its like 1 fps and stutter. During idle it stutter as well Anyone knows a fix?

1
Razer.Caziel
3 years ago
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byteLightCrimson486
posted in Razer Support

Razer Nari Ultimate sound shuts off

Hello, I just bought a pair of Razer Nari Ultimates and connected them to my computer via the wireless USB connector. If I'm playing a video game and there is only ambient noise, the sound shuts off until something in-game happens. For example, playing WoW last night with a friend and in chat with him. If he didn't talk and nothing was going on in-game my sound, including the music and ambient noise would shut off after about five seconds. It will nearly instantly come back on if something happens to my character in-game or if my friend talks. This is incredibly annoying and at first I thought it was some type of power-saving feature, but I couldn't find anything in Synapse 3 or online describing this action. Pleas help.

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3 years ago
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GARNETMelonauto302
posted in Razer Support

Is there a way to disable/enable macros with a keybind?

Imagine this. When I press a keybind, it enables / disables a macro. I have a macro that clicks automatically for me wheh I press down left button or hold it. And when i press that keybind, it activates the macro and when i press left mouse button it clicks for me. But when i press the keybind again, disabling it, the macro doesnt work and the left click functions normally. Is there any way i can set a keybind to disable a macro?

1
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3 years ago
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RoeBlocks
posted in Razer Support

Razer macro

How can I make my mouse hold left click down? I can only make it click. Have a good day!

1
R
3 years ago
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Kargo12
posted in Razer Support

Where and how do i find my 7.1 surround sound activation code?

Ive bought a razer Kraken X headset and download the 7.1 surround sound app and it said i need a activation code, so i looked on my gmail i looked on the box in the box and everywhere on the internet. its no where to be found

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3 years ago
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PhoenixDraftingServices
posted in Razer Support

Tartarus Pro dropped all Keymaps WTF?!

Tartarus Pro/Synapse dropped all keymaps. The Naga Epic is running fine. The Tartarus has some unlabeled keymap and no macros. Macros are still viewable on the Macro tab. The Chroma settings are still in place. NO recovery option available. If the profile syncs and loses 8 keymaps worth of macros, then I want my money back. It took days to create and map all of them for my use.

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P
3 years ago
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LevezzeInsider Mini
posted in Razer Support

Razer 15 Advanced - 2080 - Keyboard getting flaming hot!!

Hey, I just got my new Razerblade 15 Advanced with all the best specs a few hours ago. From the first moment I turned it on, it is flaming hot. The CPU/GPU temps that it's showing are good! Around 71C under stress trying to run Overwatch, but the keyboard! Man, pressing the D button for more than a second actually hurt my finger! It is actually burning! What's going on? Anyone else has this problem? I can't believe this is normal, is it? Thanks Lev

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A
3 years ago
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Hippiekilla
posted in Razer Support

Kiyo-Synapse 3 Issue

My Synapse 3 will not work. It "fails to start" when I try to open it. It was working fine until it froze up in the camera setting section. I couldn't adjust the settings no matter what I tried. I followed the advice on here and uninstalled and reinstalled the software. Now I get this error "failed to start" message. I can't even get in to see if the other issue is resolved. I use this for work and really need to find a fix. Thanks in advance for your help!

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3 years ago
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JOSHUA9898
posted in Razer Support

I can't hear out of my right ear on the Nari Ultimate

So I was in a call with my friend last night and I think I got a razer update. In the middle of the call my right headset ear started to buffer and sometimes it would work but mostly not. It's like theirs something wrong with the speaker but than every time I try contacting razer but I can't get anywhere with them so I'm posting this here.

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J
3 years ago
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Battousai420
posted in Razer Support

Dose it normally take a year for 3 rmas to be processed?

like 10 days short of a year i have been dealing with the razer team they keep sending it to the wrong place and they wont respond. this is pre pandemic. VERY CONFUSED?!?!?!?!

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3 years ago

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