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Razer Support

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39037 Threads

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JonnyB
posted in Razer Support

Razer Naga Trinity left mouse button

I was wondering if anyone has a fix for this or knows of one? It is stuttering/double clicking and unclicking when held down. I have contacted support twice and it seemed fixed for about maybe 5 mins. Then right back to the same thing. I have uninstalled and reinstalled the Razer software, restarted software, updated and even moved the usb plugin. I am at a loss at the moment.

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P
3 years ago
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CrookedOwl
posted in Razer Support

Razer Blade Stealth 2016 not working with Razer Core X Chroma

I'm having an extremely frustrating issue. I bought a Core X Chroma new on amazon, and it came today. I intend to use it on a family trip as to avoid lugging my main rig around for 300 miles. I have a Razer Blade Stealth 2016, model RZ09-0196. I am using an MSI RTX 2070 Gaming OC 11GB as the gpu. The Thunderbolt Controller on this system is listed as the 159D variant. Upon plugging in, I got an error. Thunderbolt controller failed and needs a firmware update. The Core system is unrecognized, and the Thunderbolt Control Center shows a blank window with no options. I have: Reinstalled Windows. Updated windows fully. Updated BIOS to most recent version. Updated Thunderbolt firmware, I tried the versions on Intel's site for the generic drivers, and I have also tried every Thunderbolt driver that is used on every other model of Razer Laptop. The current driver i have installed is 1.41.769.0 (11/20/2019). The version I started with was 15.3.19.1, (2016) which is listed as the most recent

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3 years ago
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DomZ1313
posted in Razer Support

Is the Kraken X worth it?

I use a pair of $5 earbuds from Walmart as my audio and I was wondering if I should get that headset since its cheap compared to the other Kraken headsets.

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3 years ago
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GibGab
posted in Razer Support

Kraken X Mic not being detected by windows?

Ok so my new Kraken X just arrived today, and the headset + 7.1 surround works well, the only problem that I have is the microphone. When I plug the headset in with the single jack at the front panel audio port, a realtek audio comes up asking me what I plugged in. If I select "headphone" the headset works well but the microphone doesn't work. If I plug in with rear panel and the splitter, realtek comes up again asking me what I plugged in only once, although I plugged in both headset and microphone. Here I select headset again, and my microphone doesn't work (if I select Mic In instead of headset nothing works, and the microphone picks up desktop audio and not my voice). And now, my realtek says that I have Mic + Headset plugged into both front and rear panel audio jacks. How is this possible? I don't have razer Synapse installed, as last time i tried installing it it didn't even detect the headset. I appreciate every comment and response to this thread; thank you for your time.

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3 years ago
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Abinitiodesigns
posted in Razer Support

Razer Seiren X

I was under the impression that Razer Synapse would detect this external desktop streaming microphone, Razer Seiren X, however, it just seems to be plug-n-play and Razer Synapse does not show it in my list of Razer connected devices. I am not able to make any adjustments to it other than just Windows 10 sound settings. I do have the latest version of Synapse installed as well. Any feedback on this? Thanks!

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3 years ago
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radioMarigoldGARNET236
posted in Razer Support

Old Product, New Computer

I have this old headset of the Kraken Pros and to get the 7.1 Surround sound on my new computer it is requesting an activation code. The headset works great and am not looking to replace them but I have long forgotten or lost the old code. Is there any way to get the activation code on the new system or am I just S.O.L. on this one and need a new headset? Thanks for the help.

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3 years ago
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campJuneBudventure615
posted in Razer Support

Razer hammerhead issues

I bought the razer hammerheads they worked great for a day and now only one earbud stays connected. I followed all the steps on the support page and still nothing. My right earbud doesn’t make any sound or do anything. Someone please help.

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3 years ago
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Bdabest777
posted in Razer Support

Seiren Elite not showing up in synapse 3

My brand new seiren elite is not showing up in synapse 3. I have restarted multiple times and closed all razer apps. After I get that working hopefully I was wondering what the best audio flow is for me. I have a nari ultimate and love the spatial sound, and game and chat control on headset. The problem is the mic sucks on the nari, so I got the seiren which is awesome. Now if I want to hear myself through the mic, i have to connect through 3.5 jack which takes the nari out of synapse and stops the THX and game and chat audio switcher. I was wondering if anyone has a good work flow or ideas about what to do Thanks for your time

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3 years ago
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rushPaleSilverstreet055
posted in Razer Support

mapping requires synapse

i went and bought a new mouse today for my 2nd computer to setup macros on it to use whilst i play my main i have no issues with my normal mouse and my computer but with this new mouse (Razer Hyperspeed Basilisk) it says this mapping requires synapse but im in synapse when it says that? it also says under the macro tab razer synapse must be running to use this function, but it is clearly running or i wouldnt be able to see that message? this function is not stored as a part of any on-board memory profiles? how do i fix this i just want to use macros. it has a little red SD icon there crossed out how do i fix this?

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3 years ago
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CaseytheCat
posted in Razer Support

Volume control for Black shark V2

I was under the impression you could control the volume for individual zones using THX and Synapse mixer. If you can, how do you do this? I can't find any documentation and support is very slow in answering. I can slide the dot on the mixer to move it's location but not to increase or decrease volume. My hearing in my right ear is not as good as the left and I need to increase the volume on that side. Any help with this would be appreciated. Thanks...

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3 years ago
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Jex-LumiKhoth
posted in Razer Support

Mouse clicking issue

So for a little while now my Razer mouse seems to be acting up a bit in a few ways. I've attempted to uninstall and then reinstall the mouse and anything else that I could find online on how to fix this issue. But in general here's what's been going on: When I single click the left mouse button (at the moment this doesn't seem to be affecting the right mouse button, but it has before), the mouse often detects a double click. More recently however, it often doesn't detect anything at all. If I hold down the Left mouse button sometimes it'll either initially detect nothing at all, a single click or a double click. If it detects a single click then everything will be fine until it randomly decides I'm not holding down the button anymore. Eventually it'll detect that I AM holding down the button but it usually stops again very quickly. I have seen people say that they've had this issue fixed, but I'm not sure what to do as nothing seems to work.

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Razer.Caziel
3 years ago
J
JoeSam74
posted in Razer Support

Synapse not working

So I have the ornata V2 and the razer mamba and for some reason synapse was working perfectly for a while and now it just crashes and I have allowed on my PC so I don't know whats going on

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J
3 years ago
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hrabbit1973
posted in Razer Support

Razer Kishi not working

I just received my Razer Kishi for Xbox. I connect it to my Samsung Galaxy S8 and it doesn’t seem to detect that I connected my phone as the status light doesn’t come on. I tried the pass through charging and the status light blinks but the phone doesn’t appear to be charging. I can plug the charging cable directly into my phone and it charges as expected. Any ideas what could be wrong or could I have a bad Kishi?

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Razer.Caziel
3 years ago
joseinf10
joseinf10Insider Mini
posted in Razer Support

Razer Hammerhead connection issues

It disconnects everytime and re connects, on OnePlus 8 Pro

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Razer.Caziel
3 years ago
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Elfstedt
posted in Razer Support

Broken sound for no reason (Kraken Pro V2, Razer surround pro)

So i've used the old surround pro software with my kraken pro v2 headset for a long time and it's worked pretty well all this time. It sounds great. But today the sound started to crack and distort when playing any audio, out of nowhere. I turned off the 7.1 sound in the razer software and that solved the issue but as soon as i turned it back on the sound was broken again. I tried reinstalling the software and unplugging my headset but that didn't work. Then i figured it might be time to update software anyways so i tried the new thx razer software but it didnt sound any good. Windows 10 sonic and dolby atmos sound also didnt sound even near as good as Razer Surround Pro and i really want that sound quality that i'm used to. How did this happen and how do i fix it?

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J
3 years ago
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LordJohnWhorfin
posted in Razer Support

Nommo Pro disable bluetooth?

is it possible to disable bluetooth at the hardware level in the Nammo Pro? perhaps using the synapse software? i am asking because we are not using wireless in our house. thank you very much for your time.

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3 years ago
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rcoomer02
posted in Razer Support

PBT keycaps on the Blackwidow X Chroma

Hello, I recently purchased the razer pbt keycaps for my blackwidow x chroma. I am having some issues fitting the spacebar on the existing stabilizers? Should I replace them with the stabilizers that come with the keycaps? If so, how would I do this? The keycaps say that they are compatible with any razer keyboards and I would like to be able to use the full set. Thanks

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3 years ago
2
2707202
posted in Razer Support

Mic Razer Blackshark V2 X doesn't work

So I bought the razer headset Blackshark V2 X. The audio is great and works, but the mic doesn't work at all. I have a split mic and audio input. My headset appears on my "Speakers (Realtek High Definition Audio)". When I test the mic, tapping on it registers sound, but I can barely hear it. When I speak it studders so it's not understandable. I already updated the drivers, but without luck. I mainly think it's a software error, but not 100% sure. Anyone knows what do do next?

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Razer.Caziel
3 years ago
O
OHaley
posted in Razer Support

Fan Grinding+Chroma Light?

I have a Razer Blade 15 laptop; and this morning my fans started making a grinding sound out of the blue. When I took a look at them I noticed the right fan had a light in it that seemed to match up to the chroma colors on my keyboard? Like it changes colors in that same rainbow pattern. Is that normal? I just got this laptop this year. I included a video that shows what I am talking about.

0
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3 years ago
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CocoaCup
posted in Razer Support

RP2 Battery Combustion

The battery in my RP2 was swelling for a while, I had a ticket opened with support since the 16th of June, but the battery finally gave and needless to say it was not pretty. I am wondering where I can get my hands on a new battery for the phone. Side-note, has anyone else experienced this? Thanks,

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C
3 years ago
S
seubjoh
posted in Razer Support

Can I buy the Razer Basilisk charging dock separately?

I bought the one without the dock but now want it. Anyway I can get that part shipped to me?

3
D
3 years ago
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hommezephyr
posted in Razer Support

Razer Blade 15 doesn't turn on

Hey, My laptop worked perfectly fine last night, but I have not been able to turn it on today. I tried unplugging the laptop and holding the power button for 30 seconds which did not do anything. I also tried holding the power button for 10 seconds while the laptop is plugged in and unplugging it after 10 seconds, still no results (the LED on the laptop has not been blinking or doing anything honestly). I've had this laptop for about 2 years now, so the warranty is expired, but I am willing to pay for diagnostics if it's possible to do it through razer support. Thank you for any help!

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3 years ago
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fire_weso
posted in Razer Support

Razer Blade 15 Advanced Mid 2019 (240HZ/ 2070MaxQ) Synapse Issue

Hello, I have ran into an unusual issue with razer synapse. Basically synapse regardless on what mode my laptop is at (Balanced or Custom) is making my games extremely laggy and unstable jumping from 13fps-30fps for example on ff14. But when I press uninstall synapse and then press repair synapse it fixes the issue until next restart allowing me to have constant 110-120 fps. This is a temporary fix and after a computer restart it goes back to the issue until I repair the program once more. I have tried to remove the program and reinstall but this doesn't fix the issue at all only repair option fixes the issue temporarily. Has anyone seen anything like this before? My synapse enabled products: Razer Goliathus Extended Chroma Razer Viper Razer Huntsman TE Razer Nari Razer Laptop Stand Chroma

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F
3 years ago
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Saturnutz
posted in Razer Support

Razer Blade 15 (2020) fans constantly ramping up

Hi, I recently got the Blade 15 model and am loving it so far. But there is one problem, whenever I perform light tasks like browsing the web, or watching some youtube videos the fans always seem to ramp up? I mean i get it that the fans are noisy when I'm playing games or something but the fact that they are very noisy when I'm just browsing the web is kinda weird imo. Is this a software or hardware issue? Any way to fix this because it's pretty annoying. Thanks in advance

2
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3 years ago
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bytetoolsGreenBlue475
posted in Razer Support

Basilisk v2 not working after system restarts more than 50%

I’ve had my razer basilisk v2 less than a week from new (given to me as a birthday gift). I have been having issues with it not working at all when I startup my system (PC Windows10 Asrock X470 Taichi mainboard). I kept a count: worked=3, failed =5. When I get to the desktop and the mouse is dead, I can unplug the mouse and plug it back in then it works. I switched connection to another usb extension which has a deathadder 2013 on it and same thing happens. The deathadder works 100% whether the basilisk fails to work or not and irrespective of which extension it is on. Sometimes the system will startup with the basilisk v2 working, but mostly the mouse doesn’t light up during boot and does not work until unplugged and plugged in again. When it is not working the mouse has no lights, no buttons work, does not move cursor. At the same time the mouse is non-responsive, windows shows the device as connected and working. Mouse shows in synapse 3.5.531.51418 as connected and working. Finally

2
B
3 years ago

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