Razer Support

Hi! I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery. Symptoms:PSU light is green, but charge light is off Computer will not power on if unplugged (no lights, no fans, no life at all) If plugged in and running, it will shut off immediately if unplugged Windows thinks the battery is at 84% and charging, but that number does not moveI’ve tried the following:Removing and re-seating the battery ribbon cable connector Checking the connector for signs of wear or debris Leaving the computer unplugged for 24 hours Leaving the computer plugged in for 24 hours Hard resetting the computer by holding down the power button I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of any problems so far. From searching around it seems others have been experience the exact same issue with no resolution other than “it fixes itself aft

Razer software does not have the config and i have tried various ones like disable listen to this device reinstall the audio drivers and it is still on fallback loopback audio like my speakers are going to my microphone when i play a video of someone talking!Please help me  Thanks!

Do I understand correctly that PC players cannot remap the “programmable” buttons of the €229 Razer controller to PC-keyboard keys?Will the feature be implemented soon or not? Otherwise, the controller is nice, but for the most part really useless and overpriced.

I found error event 1801 in my event viewer.Updated Secure Boot certificates are available on this device but have not yet been applied to the firmware. Review the published guidance to complete the update and maintain full protection. This device signature information is included here.DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:2.03;OEMModelNumber:Blade 16 - RZ09-0483;OEMModelBaseBoard:SO690;OEMModelSystemFamily:1A583006 Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-0483UEJ4;OSArchitecture:amd64;BucketId: f5002c7ff89cac74fc7ffdfa78c3fe9ad9c10955b8a388109373e46203b8ff73BucketConfidenceLevel: UpdateType: For more information, please see https://go.microsoft.com/fwlink/?linkid=2301018.I have followed the instruction in another guide: https://insider.razer.com/razer-support-45/how-to-fix-this-secure-boot-certificates-84505?tid=84505&fid=45 But the error still persist.Then I’ve checked with below command in my windows powershell.Get

Hello everyone. I recently brought a second handed Razer blade 14 2023 model, and I’m almost in love with this laptop.I do have some interesting issues that I haven’t encountered from using other laptops. Every time I change the MUX switch, Windows hello (facial, as well as PIN) is lost and I have to reset the PIN by logging in with MS account before using my laptop.I did tried formatting & reinstalling Windows with complete driver reinstall as well, but this issue wasn’t fixed.I did heard from ChatGPT that changing MUX switch is detected as hardware change in Windows, resulting in authentication failure, but I’m not sure because it’s AI answer.Has this happened to anyone else? Do anyone knows what is the technical issue to this? What is the solution to this,

Hi, can you help me change the number since I can't make the two-factor authentication payment?

I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It connects to my Xbox Series X via USB-but not via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back).- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing has resolved the issue.Please advise on how to

Hi i seemed to be having some keys that is randomly unresponsive - specifically, keys “H”, “,” as these are the ones i use frequently so i notice it. I tried deleting my keyboard in device manager and restarting but the keys still dont work randomly - sometimes it works and sometimes i need to press multiple times. Any solutions for this please?

I’ve watched your video.  I’ve read the instructions. I bought both the 240 and 360 and I’m about to send both back.  Like everyone else that no one answers on here.. I don’t see how these AM4 stand offs are supposed to work.  They are not long enough to reach through the plate and screw into the thumb screws.  can someone please send me the right stuff or explain how these are supposed to work. 

I'm looking for a replacement mic for my Kraken v3 pro, but can't seem to find any online, is there  a way to still buy tthem?

NO ME LLEGA EL CODIGO ACTIVACION SONIDO ENVOLVENTE 7.1

I have no idea where i can go to to find my RMA, can someone please tell me in detailed steps or even screen shots where to click to find my RMA?

I have the enki and have been using it for some time, about a year ago when the warranty was still up i had these rods sticking out along side the edges of the chair which has cut me a few times, im pretty sure nothing can be done but I figured I would just ask the question if anything can be done to fix it, if not I'll probably buy a new chair.

As many times as I’ve tried I cannot get my model number and serial number accepted by Raser web site. I had no trouble with Basilink mouse and Leviathon speakers though. I have used my camera to blow up large these two numbers but still get a message saying its not correct so here I am asking for help please, Melbourne Australia

Hello, Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer. No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error Here's what I tried: Downloading from different computers Different USB drives Different USB ports (all on the Razer Blade, no USB hubs) Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32. Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit. Thank you!

Hi,i need a replacement battery for my Razer Blade 14 (2021).I use my laptop for work and therefore cannot send it in for repair.The battery is currently removed...Is it possible to order a battery to install myself?Many thanks

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Begin the update Send firmware blocks However, the dongle’s internal storage fails to write or persist the new firmware version.From the logs, it appears that the SPI flash memory inside the dongle is rejecting write operations (likely write-protect or block-protect state).Files AttachedI have att

I’m wondering if the Kraken V4 Pro features a noise canceling mic like the Kraken Ultimate? I own the Kraken Ultimate and Nari Ultimate and was thinking of selling them and getting the V4 Pro for a 2 in 1 setup. I need the noise canceling my, though, for work because of my Corgi who barks too much.

  I bought Razer Blackshark V2 X headphones, but there is no activation code in the box, and when I link them by serial number, it says that this product is already registered.  

Hello, I lost my Naga V2 side panel. V2 is there any way to purchase a replacement one?

I've just been trying to connect my Wolverine V3 Pro to my new PC and I'm not getting anything at all. I've tried the dongle and cable. Xbox mode and PC mode. Tested it on Synapse AND Steam and I'm getting nothing. I have also been playing with the controller on my XSX which I've had zero issues with.I am a little rusty when it comes to PCs but nothing I do is connecting the controller (or even showing it's visible, for that matter).Can someone help me out please?

Hey all, To make the new BlackWidow V4 Pro work I had to switch from Synapse 3 to Synapse 4. However, now the auto profile change feature when you launch a game don’t work anymore. Any solution on this? Best regards.

So basically my PC does not support bluetooth so I try to use the dongle from the headset, and i’ve tried everything for it to work. from software settings, trying everything literally. Even used ChatGPT because i was so stuck with them not working.So basically i connect the dongle, which the PC recognises, but when I turn on the headset, it goes into pairing mode on bluetooth and i press the button for it to go into hyperspeed wireless, and the little LED light goes from blue(pairing) to green for like 5 seconds but then it goes automatically into pairing mode (blue lights again). that indicates that the connection between the dongle and headset failed and is automatically trying to pair with another device (i guess)I also installed everything, synapse, drivers, and any software that there is.simply the pc sees the dongle but the dongle doesnt see the headset and i can select the ‘’headset’’ that the pc recognises and select it for the output audio but the headset stays silent because

So I got the BlackShark V2 USB Soundcard headphones a while back.I usually have the volume knob on 50%, but recently I noticed an imbalance in the audio: the sound comes out to about 75% left, 25% right.The issue is that it only happens with 50% volume, so I’m pretty sure it’s not a driver or software issue. I imagine that it’s a problem with the internal connections of the headphones (wiring and such). They’ve never been dropped or man-handled. Is there some manual that could tell me how to repair it, myself, or should I send it to someone to have it fixed/looked at?

Hello Razer Support,I have a Razer headset, and I found this Serial Number on it:When I try to check it on your website, it says the serial number is not found.Could you please help me verify if this headset is genuine and tell me the exact model?Attached is a photo of the headset and the label with the Serial Number.Thank you for your help!