Razer Support

I have a pending Razer Gold order for Nintendo HKD prepaid code: Order status:  Razer Gold (Pending) [] — 500 Razer Gold was deducted but I received no code. I have no remaining funds and need urgent help. Please help me refund both amounts or resend the code for the second order.My email: [removed]Attached is my transaction screenshot.

Fn keys not working in huntsman mini, i tried doing the fn+space+esc re installing the synapse and tried using them without the synapse, when i click fn the keys get white but when i click them they just do ttheir common function like fn+4 =4

Please help  idon’t have a 7.1 surround sound activation code ): 

Hi everyone, I really need urgent help here. I tried to buy a Nintendo HKD prepaid code on Razer Gold twice, but both failed and my money was taken:1. First order: It says "Payment (Order Not Placed)" — HKD$100 was deducted but no order was made at all.2. Second order: It's stuck on "Razer Gold (Pending)" — 100 Razer Gold is gone, but I still haven't gotten the code. I've tried submitting support tickets so many times, but the "Submit" button is always gray and I can't find the live chat anywhere. I don't have any more money to buy it again, and I really need this code right now. Can someone from Razer support please help me check my account? I just want either a refund for both payments or the code for my second order. I'm so stressed out right now. Attached is my transaction screenshot. My email is [removed by moderator] Thank you so much for any help.

I’m recycling a couple of Razer Blade 15 advanced laptops from 2021.  I am parting them out before recycling them and would like to upcycle the displays.  They are well sealed in but I need to ID the display so I can buy a converter board.  Can someone from Razer (or anyone else knowledgeable) help with this?  I have serial numbers and proof of purchase if anyone requires that.  

Sup Razer developers! Could you implement in Synapse an option to immediately stop free-mode scrolling after I scrolled using Smart Reel? When I used my old Logitech MX Master before, it immediately switched in normal scroll mode after quick scrolling (and it was so cool), but Basilisk V3 Pro does not. It continues to use free mode even I scroll in the opposite side! And turns into a standard mode only after I stop using scroll + 0.5 sec (too long!). I wish to have an automatic brake (i. e. going into the standard non-free mode) when Smart Reel scrolling speed goes lower than some threshhold. Could you implement a checkbox in Synapse for that? Configurable threshold could be a bonus, but at least a checkbox right under “Smart Reel” one.

Been trying to get it from the serial number but when i do that they tell me it's not registered but when u try to register it they tell me it's not registered 

Hello, I urgently need help. I'm a foreigner and the following words are translated. Today, I wanted to recharge an electronic card, but I found that I couldn't succeed with either of the two payment methods. However, I finally discovered that I could directly recharge this "gold" and it worked successfully. I was very happy. But when I moved on to the next step, I found that it required setting up TFA. But because it was convenient for registration, I directly logged in with my Apple ID, and now I can't log in to the email I used to register the Apple ID because I forgot the password. Moreover, since this platform is quite old in China and I don't use it anymore, unlocking the email requires money. The most crucial point is that I bought the game card to top up my game, and the special offer price ends today. That is to say, before I can get the Chinese customer service to unlock the email, I can't use this virtual gold. So I want to change my Razer account. Could the 40 dollars I rec

I can’t register my Razer Barracuda X I’m getting this error. Unrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0"

Last month I purchased a Razer Naga V2 pro, since I didn’t wanna bother with constantly charging it by plugging and unplugging a cable I also bought the Mouse dock pro. Unfortunately the latter doesn’t seem to work anymore. I noticed today that no matter what I do the battery indicator does not change to charging. Leaving it on the puck for half an hour in fact made the battery charge go down from 37% to 36%. If I connect it via a cable it does charge up. I've tried turning off the mouse before putting it on the dock. I've fully uninstalled Razer Synapse, rebooted the PC and then installed the latest version (4.0. [removed by moderator] ). I'm not sure what else I can try. 90€ for a light up puck that otherwise doesn’t function as it should is expensive decoration.. Does anyone have any other suggestions?

I love my V4 pro and the left shift key just gave up randomly. I know my product is out of warrenty but i really dont want to replace it. I would love some help if any.

If you’re having issues with your Razer device(s), then the following information just might help out… but I can’t guarantee anything. As of right now, I’m treating this as a one-size-fits-all situation. Your results may vary.I recently purchased & returned my Blackwidow V4 Pro (Yellow Switches) & Naga Pro Wireless Mouse. There doesn’t seem to be a consistent means of operation for this particular keyboard (or the mouse). I would randomly experience disconnects (mind you, on a WIRED keyboard) from the Septic (I mean Synapse) Software. I also experienced the same issue with the Naga Pro Wireless mouse (wired and in wireless mode). I also had the “cyan” light color issue once or twice from the keyboard, along with the Chroma effects not responding.I’m not sure if this will help, but here was my “fix/solution” to this ridiculous fiasco:1. Uninstall the Razer Septic (Synapse) program and anything else associated with it.2. Run some kind of file cleaner and/or registry editor to rem

Getting this error .. obviously my CPU is above the minimun requirment.. 

When I try to unlink my original facebook account ( [removed by moderator] ), there is always a ‘invalid_request’ error.

can someone help me? i have all my details

I am the proud owner of Razer Blade 16 (2023) RZ09-0483x with BIOS v2.02 and have been trying to update it to v2.05 but fails every time.  I have disabled ‘Windows Hello’ as per on screen instruction whilst running the BIOS updater program.  It seems to work and re-boots the PC, but still just boots into windows and doesn’t update the BIOS. Please help and advice.  Thank you your input.

Hi everyone,I have a Razer Blade 15 (2020 model) and recently noticed that the battery seems to expand after using the laptop for about 3 hours. When this happens, the lid does not fully close, but after the laptop cools down for a few hours it closes normally again.From what I’ve read, this might be a swollen battery. I saw that Razer recommends having the battery replaced by their service team, but I live in Nebraska and I’m not sure what the process is.Does Razer offer mail-in repair in the U.S., or are there any authorized repair centers near Nebraska? What should I do in this case?Thanks! 

Hi, I used my Point for A $25 GameStop card…I live in the US.. after redeeming my point I got a email from Razor Gold Company and in the email was a Voucher # and Security Code #…… none of those can be used on GameStop.com THEY DONT NEED A VOUCHER NUMBER NEEDS A GIFT CARD AND A 4 digit Pin… so confused how to claim the Voucher code that was sent??? Cus no where on the web site can you use a Voucher # it is not considered a promo code I check. Voucher Code and Gift Card are 2 different things.no accurate information or instructions to redeem a VOUCHER for a $25 Gift Card….-_- 

Hi, I can’t change nothing on my account because I have a message from the application say me; we will send you a code after we sûre you are human. I don’t understanding why I can’t change my profile on razer id 

For some reason my drivers are showing as unavailable under my bluetooth settings. I have reset drivers and downloaded the new updates, but it still shows “driver is unavailable” 

Hello,One of the keyboard feet on my Razer Huntsman Mini recently snapped off during normal use. The keyboard is otherwise in great condition, and I really enjoy using it.I was wondering if it would be possible to receive a replacement foot. I’d greatly appreciate any help you can. i can provide and can share photos or additional information if needed over email or whatever works for you people.Thank you for your time and support.

Hi everyone,I’ve been struggling with this issue for months now and would really appreciate some help.I have a Razer Blade 14 (2022), and the battery optimizer just doesn’t seem to work. In both Razer Synapse 3 and 4, I can see the battery optimizer option. Even when I enable it and set the charge limit to 80%, the laptop still charges all the way to 100%.I also tried changing the battery charge limit in the BIOS. The setting is visible, and I can save it successfully. But after restarting the PC, that specific battery limit setting gets turned off automatically. Strangely, all other BIOS settings I change remain saved — only the battery charge limit resets.Could this be a CMOS battery issue? I’m not sure, because if it were, I would expect all BIOS settings to reset, not just this one. I’ve also reset the laptop and reinstalled Synapse, but the problem still persists.Any help or suggestions would be greatly appreciated. Thanks in advance!

I don’t really know when it started happening, but my Razer Huntsman stopped working properly with Synapse 4. The first thing I noticed, is that my keyboard is detected, but the profile I have for it isn’t showing under the name: When I try to check the onboard profiles, they just load endlessly:​​​​​I’ve tried uninstalling Synapse 4, making sure all temp folders and so on have been deleted, reinstalled it, made sure my peripherals had the most recent firmware, tried creating a new profile but that didn’t work either. I literally can’t use any extra features the keyboard came with.Any advice? 

I have a question regarding the HDMI port support of the Razer USB-C Dock (RC21-02250100-R3U1).Is it possible to use this port to display content on a connected monitor without being affected by DRM or similar restrictions?Currently, I am using the Blade Pro 17 and have configured a 3-screen setup (+2 external displays) as follows:Display 1: The built-in screen of the Razer Blade 17 Pro Display 2: Connected via the HDMI port on the laptop Display 3: Connected via the Thunderbolt 4 USB-C port on the laptop using an Anker 332 USB-C Hub (5-in-1), and further connected to the display through the HDMI port on the Anker hubIn general, I can work comfortably across three extended displays. However, when trying to play certain video content from services like Amazon Prime Video or F1 TV, Display 3 goes black. For F1 TV, reconnecting the display restores the content, but for Amazon Prime Video and similar services, the display remains black (disconnected).Since Display 2 functions without any i