Razer Support

 > Hello, I recently purchased a Razer headset, and when I tried to activate the 7.1 Surround Sound software, I received an error saying the activation code has already been registered to another Razer ID account. I believe the product was previously used and returned, and I unknowingly received it with an already used code. The code does not work with my own Razer ID, and I cannot access the software. Could you please help me get a new activation code? I can provide proof of purchase, product serial number, and photos if needed.Thank you very much.. 

I both a Razer gold of $200 on the 3rd night around 20:58 and I mistakenly scratch out the card number.. please I really need the contact support to help me retrieve the number.

i couldn't find where to go to talk to one of the support about my mice. i have the original receipt and wouldlike to talk about warranty for this item.

Scroll wheel is mostly unresponsive, rarely it will move a page by a small margin.Tried cleaning scroll wheel with compressed air, updating Synapse software and firmware, issue persists on other machines.Only a couple of years old, last DeathAdder (3G) lasted over 10 years.

Hi, I mistakenly scratched off few digits on my gift card from the middle while scratching it. I need help on how to get the missing codes, it’s $100 ...

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

I have just bought new headphones and they arrived today from amazon, i have donwload the razer surround sound 7.1 application…. and whenever i go to click the LAUNCH button. the following error pops up 

recently my mouse scroll wheel is experiencing issues like when i scroll down it doesn't scroll down it goes up down then down again up like that vice versa when i even scroll up this is really horrible in games to switch guns by scrolling need help somebody with knowledge i tried uninstalling razer software updated firmware, windows and tried blowing air and still this hurts  

Hello!I purchased a Razer headset (BlackShark V2 X) and tried to register it on the website, but I got a message saying that this product is already registered. Everything is brand new, I don’t think it is a counterfeit product. Could you please help me resolve this issue?Thank you in advance!

I recently purchased the Wolverine V3 Tournament controller and updated it. It works on the Xbox just fine but doesn't seem to work my my PC. any advice would be greatly appreciated. 

My earphones have around 2 years, bought them around August 2023,  and lately one of my earbuds stopped working, it does not connect neither it charges (for what I suspect) . It did not fell, neither got wet, nothing, just unexpectedly stopped working, any help? I use them a lot but I expected them to have more than just 2year lifespan.

My power button broke and is no longer under warranty is there anything I can do to fix this, I can’t change display or bring up the OSD

Kulaklığı 2 hafta önce n11 web sitesinden satın aldım. Şimdi elime ulaştı. Satın alma belgelerim, seri numaram ve her şeyim var. Lütfen yardım edin Translate as: I bought the headset 2 weeks ago from n11 website. Now I received it. I have the purchase documents, serial number and everything. Please help

Hello, planning to buy new Razer Blade 16 but need to purchase it with my company account/card. I am registered VAT ID company in EU so need to have invoice without VAT as it is EU crossborder purchase . Can someone from support contact me and and help to complete purchase? Otherwise I cant make purchase because my company info and VAT ID need to be on invoice.  Thank you. Oliver

Hi!My Razer Viper Ultimate stopped working wirelessly. It only works while connected to PC via USB cable. I tried everything I read online including: connecting the USB dongle directly to the motherboard, disabling Synapse, updating the Firmware and driver, connecting the mouse to a different PC, using Razer’s pairing utility.Unfortunately none of the above worked. I'd really appreciate your help.-My mouse's model:RC30-030501Thanks!

I got the controller and dongle second hand. I am able to connect the controller wired to both PC and Xbox. The dongle isn’t recognized on either device. I believe I need a new dongle but can’t find where to get one. 

So I got home from work today and all of the sudden my Blackwidow v4 is having issues. my 1 key is activating my f1 key and my backspace appears to be acting very weird as well. I have tried restarting, uninstalling synap, uninstalling my keyboard drivers, but nothing seems to be working…. Any suggestions? 

So I activated the 7.1 Surround Sound code and had to reinstall Windows. After that, it asks for a code again, saying it was already activated. I have my original Gmail and this headphone (Blackshark v2 x) registered on the website.

Hi here,I talk with razer but i m suprise to be alone with my problem.I just bought Naga v2 Pro and i want use 12 buton mode.I’m french and my local settings and keyboard are set on azerty.When i select in synapse “buton1” and bind the “a” (in alphanumerique table), it seems ok but when i use the buton “1” it does “q” (same thing between z and q and all difference between azerty and qwerty).Can you try to do it if you have azerty keyboard?Thanks

Good day. I lost my usb dongle for the hyperspeed naga v2 mouse. I was wondering if I can buy a new one? I am from Mexico.

I updated my controller but can’t get to my profile. It would be number 5, any help

I’ve tried researching this problem as much as possible to try and resolve it on my end. I have two monitors which seems to be causing my issue when sequencing a macro that includes mouse movement/position. I recently purchased the Razer Naga Pro V2 for around $180. This is much more expensive than other available options, and I decided to go with this product because the reviews online said the software was the best. This does not seem to be the case. I am attempting to sequence a macro using the synapse software. I want to be able to click on a certain location on my monitor using a macro. I’ve used all the recording options available - Screen (Absolute Position)Foreground (Relative Position)Start Point (Mouse Cursor) None of them are able to correctly track the movement of the mouse. The mouse appears to be offset in the horizontal direction by the additional space from the second monitor. How can

I updated the controller and dongle via rzr.to/hxt9svever since then the dongle and controller has not been syncing/connectingive been using using it via cable tried everything in the book hard reset console unplug etc. In need of a dongle fix

Dear Razer Since the Synapse 4 update, my Razer Viper V2 Pro mouse keeps disconnecting — and by disconnecting, I mean the mouse itself turns off. Can you please help me?I tried it on my old gaming laptop, and it works perfectly. But when I use it on my main PC, it doesn't work. I already checked all the USB ports and cables — everything is in good condition.What could be the problem? I searched on YouTube, but nothing helped. I'm a fan of Razer, but this product has been disappointing. I worked hard to afford this mouse.Is there any solution, bro?…….

Hello, I have an issue with my left click button (Razer Viper v3 Hyperspeed). It’s suddendly disabled in Razer Synapse and I am unable to use the left click button anymore. I've tried restarting my profile my profile many times and it doesn't work.This was sudden, it was working fine yesterday, I need help please, how can I fix?