Razer Support

I am having issues with with my keyboard not letting me use the spacebar randomly and the shift key is not working all the time I have  to push it and wait a couple  of seconds before it will register that I am pushing it. I have taken it apart and cleaned everything but it still does not work. I do not have a receipt for it because i won it at work in December of 2024

Hi! I bought  the Razer Blackshark V2 X a while ago (less than a year) and i only now found out about the 7.1 software. I tried to register my product, as i didnt recieve any code, but it says it is already registered. i didnt register it. can i get some help? all the best!

I purchased razor gold card of $70 and 5 digit is missing I haven’t gotten any response to my complaint 

Hi. I changed my phone number and I am not receiving verification codes

Hello!When i try the official update :RazerBarracudaX_0550_0552_FirmwareUpdater_v1.7.0_r4Barracuda dongle just stop working. (Without power of during processing or unplug it)Barracuda dongle RC30-0378 (which was with headset) recognize in Windows 11 like USBAudio 1.0, I try to use program RazerHeadsetPairingUtility_v1.11.00_r1 - didn't see the dongle.I buy it for ps5 and now is useless.Is there any fix ?Or i waste my money ...

I lost the 2.4GHz receiver for my Razer Barracuda X 2022 headset and I was wondering if I should buy a new one. I saw some stores selling the dongle for between $20-$30 but I'm not sure whether or not it'll work after I buy it.Is there a way to connect it to a new dongle? And are there things that I should look out for?

Hello,The mouse turned off today and when I turn it on, it does not search with either Bluetooth or wireless. It only turns on in DFU mode. Otherwise, the light does not turn on. What can I do to fix this and make it work again? I can only pair it via Bluetooth with DFP mode. But it does not work and I do not know what to do.

Hello,When trying to update my Razer Basilisk X Hyperspeed (wireless) mouse the Firmware Update tool provided by Razer tells me to connect my Bluetooth to “DfuBasilisk” right after the first step of updating is complete. The mouse then disconnects and i assume enters said DFU mode to enable the update i want to perform. It starts blinking a blue light from the DPI button in a fast tempo.However when searching for new Bluetooth devices (any search option, windows 11) nothing shows up and the mouse reboots after a short while.What could be a possible solution for not finding DfuBasilisk to finish the firmware update?I want to update the firmware due to my mouse experiencing sudden lag spikes/unresponsiveness while having enough power in the battery.

My Razer Basilisk Ultimate works wired to any computer. Wireless, I guess the dongle stopped working but the mouse lights still transition upon switching onto wireless mode. Devices don’t even read the dongle anymore. I slept while the wireless was working. Woke up next day and wireless does not work. Have a witness. Tried downgrading synapse 4 to 3. There is no physical damage. Shouldn’t Razer fix a manufacturer’s defect even outside warranty? Bought 2022. Appreciate any help.

I bought an 8k reincarnation device with my razer viper v3 hyperspeed mouse, but when I connect, he always writes binding failure. Please tell me the reason

Good mornin/afternoon y’all. i got my razer 2 days ago.the included charger stopped charging the laptop yesterday.I’m currently relying on an old MacBook charger, but that isn’t charging as quick as the original charger did. would really like some help, because I would like to believe I don’t need to go to the razer store 2 days after I got my laptop.

Compre Razer gold y no me llegaron, pero si fueron cobrados de mi cuenta bancaria 

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

The backlight change is not saved. After turning off the Synapse app, the mouse shimmers with different colors instead of the static color you selected. When Synapse is turned off, 3 profiles switch on the mouse instead of 2.  I have set up 2 slots. The first is basic (red), the second is for games (green). But 3 profiles switch on the mouse, the third one is white. There is a hint from the Synapse interface that this is a hybrid slot, but I don't need it. Instead of one click, I need to use two clicks.How do I make the mouse work the way it needs to? Do I need to wait for a firmware update?

Please fix this rubbish xbox app. Since the latest update, you can no longer map controller buttons in app.Editing a profile in app leaves you on a blank loading screen. This issue is not hardware specific (though I have wolverine v2)  

Okay the brainrot was to capture your attention  Razer is great, products has been with me since i was a little tiny teenager. Now im a college student trying to get a sponsorship from razor to pass her strange exam final requirements. Things i do for a degree.  Razer actually immediately texted back, i wasn't even expecting they'd notice this strange text message. They brought me to support and told me to message them about the sponsorship.  Really cool honestly, can't think of any other bigshot companies just willing to hear out some gal living in the middle of nowhere of the Philippines. 

Since the last app update, it stopped working. When you edit your profile, the editing screen doesn't load; it just goes black without loading anything. I've already tried reinstalling it, but it didn't work. I also installed the app on a new computer, and I had the same result. 

Fran.THi guys, I'm having some issues with my Razer Blade 15” Advanced (2019) | RZ09-0301 in-built speakers. (or audio in general). Just yesterday, the audio stopped working halfway during gaming (game did not crash, the audio stopped abruptly). There's a 'x' on the speaker icon in the menu tray below (see attached Screenshot 1), the speakers are not showing up in the Playback tab in the sound setting (see attached screenshot 2), and one of the audio Realtek drivers is not showing up in the device manager (see attached screenshot 3) Inserting a headphone into the headphone jack doesn't work as well. I've tried the below solutions to no avail: 1) Uninstalling and reinstalling all the audio drivers 2) Updating the audio drivers 3) Stopping and restarting the windows audio services 4) Checked windows update history, there was no windows update happening at that time 5) Tried system restore to a point when audio was working (this did not work as well so I rolled back th

Pls help me with my card pls 

 On May 3, I bought Razer Kraken V4 headphones and registered them with you, but I never received an activation code. I only received a notification about product registration in the mail.

Cannot receive any one time pin through my registered phone number (PH) regardless if it's chrome or Firefox. Unable to get backup codes to. Pls help

Please I mistakenly scratch my razer gold card and some code was missing  

I need help. I cant proceed any top up attempt because i cannot receive otp. There is always an unexpected error whenever im trying. How can i change my mobile authenticator to google authenticator.

App is locked at one mapping. Very frustrating I’ve  uninstalled and reinstalled app, relocated ports for controller, etc. done it all.  will this be something Razer will actually fix or should I just buy a different brand from now on?

Hello,I have registered the razer headphones but I do not have the code for the dolby surround. I have registered the serial number and the purchase ticket