Razer Support

Здравствуйте, купил наушники - пишет данное устройство уже зарегестрированно. Обратитесь в поддержку. Пишу вам. Прошу помочь.

for christmas i was give a black widow v4 X and one of the legs has broke and i am in need of a new one

I had sensor problems, then I did an update, and since then my mouse only works on the table, even though I recalibrated it and reset it. I have version 1.14.0.0.

Hello, I tried to register my headphones, but it says they're already registered. 

I have both of my mouse connected Razer Viper Ultimate and Razer Viper V3 ProWhen I click Calibrate on the Sensitivity Matcher, it stucks. 

Please bring Turkish language support to the Razer application, we are having difficulties as Turks. Thank you.

After turning on the computer, I activate the button under my mouse. While it works without any issues for about 10 minutes, suddenly a green light starts flashing and the sensor stops. I cannot move the mouse, but the scroll wheel, right and left click buttons continue to function. After a while, the green light stays solid again and it is fixed; however, 10 seconds later, the same problem repeats.This problem doesn't happen at all on some days, while on other days it occurs during the most exciting part of the game. To find a solution, I changed the USB port and plugged it into the back of the case, but the result didn't change. They said it might be because the dongle (receiver) was too far away; I tried the USB inputs on the front panel of the case, but it didn't work either. They said USB 3.0 ports might cause frequency fluctuations; so I plugged it into a USB 2.0 port, but the problem still wasn't fixed. Against the possibility of the battery moving out of place, I fixed it by we

My Razer Barracuda X Chroma headset works perfectly via Bluetooth.The USB-C wireless dongle is detected by PC but does not pair automatically with the headset.The headset cannot switch to dongle mode.I believe the dongle has lost pairing and needs replacement.

I just download the correct firmware update for my lancehead TE the update square not showing in the installer.please help!! 

Connecting the dongle for wireless use almost immediately results in a loss of connection. How do I fix this?

hey, i recently got a new razer viper as an upgrade for my gaming mouse that i got a few months ago. It just came today and i plugged it in, it worked at first and then razer synapse updated it and it completely stopped working (dpi flashes inconsistently and occasionally) no rgb no cursor movement, lmb/rmb don’t work at all. it also doesn’t get detected by synapse or windows (no connecting/disconnecting sfx) and doesn’t show up in drivers as well (only when i do “view hidden devices”  it shows up as disconnected and doesn’t change or anything like it doesn’t disappear or appear either it’s just there)Im hoping to get an answer and hopefully a fix.

I am facing an issue where my mouse disconnects randomly while gaming and then reconnects after a few seconds. This usually happens during longer gaming sessions and causes interruptions. I have tried switching USB ports and restarting the system, but the issue still occurs. I wanted to know if anyone else has experienced this and what steps helped fix it.

Hey guys, I have a Naga Chroma 0161 and for whatever reason the default lighting is not the rainbow spectrum. The number pad and logo breathe green while the scroll wheel slowly cycles. I am trying to use this on a work computer that I can’t download synapse on. if I connect it to a second PC with synapse it functions completely normal. I have reset the setting in synapse, tried to reset it to default but it keeps going to this weird color combo instead of the default rainbow spectrum. Any help is appreciated! I have tried everything I have read on google, including dynamic lighting disabled. 

As mentioned in the question I cant receive otps at all and i was wondering if there was some way to disable 2fa through the mobile number and instead enable it with authentication apps

Hallo Razer Support Team,ich hoffe, es geht Ihnen gut.Ich besitze ein Razer Kraken V3 Pro Headset (Seriennummer: HN2220D14600905), das ich gebraucht über Kleinanzeigen von einem privaten Verkäufer erworben habe. Leider habe ich den USB-Dongle (RC30-0346), der für die vollständige kabellose Funktionalität erforderlich ist, nicht. Das Headset selbst ist in einwandfreiem Zustand und funktioniert einwandfrei.Könnten Sie mir bitte mitteilen, ob es möglich ist, einen Ersatzdongle zu erhalten oder diesen offiziell zu erwerben? Informationen zu Kosten und Versandoptionen wären ebenfalls sehr hilfreich.Vielen Dank im Voraus für Ihre Zeit und Unterstützung. Ich weiß Ihre Hilfe wirklich sehr zu schätzen.Mit freundlichen Grüßen,  Daud  Deutschland

I cannot add new profiles in the synapse 4 app for my razor wolverine pro v3 xbox. I can modify the 4 that are saved on the controller and that's it. However if I switch the controller to Xbox mode and open the Razer controller for Xbox setup app on the PC I can save/load to the controller/ create new profiles/ect as normal. Software and controller and dongle are all up to date

Hello!In Synapse 4 I cannot change profiles in the dropdown menu. I select profile 2, 3 or 4 and it is reverted back to profile 1. Changing profiles from the controller, with shortcuts, does not reflect in Synapse. I can customize Profile 1 normally (except brightness in static mode does not save, always stays100%) though and it works in games. It was like that out of the box, since then I have updated the firmware twice, now on v2.02.00_r1. With the latest firmware “Razer Controller Setup For Xbox” app stopped recognizing the controller, so I lost the only way to customize other profiles. I’m on Windows 10 PC with latest updates. It behaves the same on my Windows 10 laptop. I have tried “cleanup tool” and multiple reinstalls. No luck.

I bought blackshark v2 x. I registered the headset on Razer's website, but I did not receive the activation code. When I write the serial number and ask for the code, my site freezes and I cannot open 7.1. Send me the code, please help me.

Je n'ai aucune nouvelle de ma commande effectué le 25 décembre. Je suis inquiet !

I put in the serial number and it says “Unfortunately, this product is not eligible for registration.” with that hyperlink to the warranty policy.

when i play roblox i cant move or anything it keeps showing controller keybinds but i dont use a controler and idk how to turn it off i have tried a few things i have seen online but they dont work.

Hello,I am contacting you regarding a compatibility issue between my Razer DeathAdder V3 Pro mouse and a recently purchased Razer HyperPolling Wireless Dongle.My DeathAdder V3 Pro mouse initially worked with its original dongle. However, this dongle suddenly stopped working. After several checks (testing on multiple computers, different USB ports, etc.), the dongle is no longer detected by my PC (and the warranty has already expired).To replace this dongle, I purchased a Razer HyperPolling Wireless Dongle, thinking I could use it instead of the old one.According to the official synchronization procedure, the original working dongle is required to pair the mouse with the new HyperPolling dongle (via the 2.4 GHz synchronization mode in Razer Synapse).However, since my original dongle is out of order, I am unable to start or complete this procedure.I am therefore stuck, despite having purchased a new dongle.My question is:Is there an alternative solution for pairing the Razer DeathAdder V

So, I've had this mouse model for a few years and I think it's very good, it fits perfectly in my hand. It's starting to fail and I'll need to replace it. My question is: I'm thinking of opting for a wireless one, is there a similar wireless model? Or one that looks similar in shape to this one?#PLEASE HELP

I am looking for a firmare cord for my razer viper ultimate. Does Razer have one that I can have or buy?  I am hesitatnt to buy a mini USB from Ebay or Amazon.

Just to start off, the image is just to show the type of headset I have since there are a few versions out now and figured incase people may be mistaking it for another one of the other headsets.Now the problem I am having with the headset is that whenever I am using it eventually it starts to disconnect and reconnect repeatedly.It does it every now and then, maybe roughly five to ten minutes or so and it also seems to do it when the volume is either too loud or the frequency spikes too high (I don’t have this problem with any other device).Another problem I have with the headset is that when its plugged in but not being used at all it causes all other audio devices to freak out and start crackling and lagging which is strange.It also seems to be slowing down some programs and making them all jittery which sound even more strange than the above but I did some testing with it plugged in and not and the difference is there.This is whilst its not being used btw.So the questions I have are