Razer Support

I recently got the mouse and i have been having a issue where it randomly slows down the tracking massively and it fucks up my aim or just using the mouse in general in a way it makes it almost downright unusable. This happens on windows and arch linux, i have updated and reinstalled the drivers, i have used synapse, i played with the poling rates and i noticed different polling rates have very drastic sensitivity changes. I really like this mouse as it works really well when its not being stupid and i just want it to work, i tried all the troubleshooting online and i don’t seem to be able to fix it with that and to me it seems like a firmware issue but i just really want it fixed.

1 ay önce aldığım Barracuda Pro kulaklığımda CS oyununda mikrofonu kullanırsam veya bas konuş'a basarsam ses inanılmaz kötü oluyor ama mikrofonu kullanmazsam kapatırsam ses iyi devam ediyor bir çözüm bulamadım ve başkalarının da bunu yaşadığını okudum yardımcı olabilecek var mı?

Is it possible for me to purchase just the Razer Iskur base seat ? my purchase was from from 4 years ago so I am sure it is not under warranty I have an older model that the seat needs replaced would I be able to purchase just the seat unit ? or would the seat for the  RAZER FUJIN PRO be available to purchase and use in this same model ?   Thank you for your time, Jason Mckinney    

Hi,I have a Razer Nari ID: HN1911D09300902. , Model No: RC30-026801The dongle is not being recognized by my PC and I am getting the following error. Tried multple things to correct it but unable to run the dongle.   Because of this issue I am unable to run the “Razer Nari Dongle Recovery Tool” or the “Razer Nari Pairing Utility” with both stuck at not recognizing that the USB in in use.  

 The code from the mail is invalid 

On March 3rd I bought Kaira X for Xbox, I registered the headphones here on Razer site and it says that an email was sent to danielpopa25@yahoo.com for 7.1 surround activation code, but I didn’t receive any code. I have received an email only with the registration confirmation, can you help me please? I checked the Spam box and all the other boxes on Yahoo, didn t receive anything.. 

I couldn't purchase. Since it requires the code from the authentication app. But I don't receive any. In my emails or phone number I receive non. I also don't have backup codes what should I do?

I cannot buy pubg mobile uc code 

Razer Nari Ultimate are the best headset Razer ever made my question is is there another headset from Razer with dual Sound channels one for game and one for chat and you can lower and rise both channels and still have dual sound System?

Hello everyone. I'm trying to solve a problem with the NVIDIA RTX 5000 drivers with Windows 11 24h2. After I formatted my SSD I couldn't activate my RTX5000 on the display, I can only see Intel UHD Graphics in the list. I tried to restore to factory settings, without success, the same Intel UHD Graphics appeared in the list. I've tried several drivers, if anyone can help I appreciate it.

Hello, some weeks ago (a bit after the previous nVidia driver update) my BlackShark v2 started connecting and disconnecting continuously when playing some demanding PC games (Marvel Rivals and Discord, MH Wilds, etc.). I got a replacement and change it for a v2 Pro (2023), and now I have some constant noise. I have tried using the Razer Synapse software and not using it, but I can’t see any difference. What could be happening?

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

Does razer sell a D-pad PCB replacement and no the switches wasn’t the part that failed on it looked at pictures of other peoples D-pads theirs have pure black PCBs with white letters while mince was Black with white letters with copper showing and I don’t think the missing screw for the D-pad probably didn’t help or are razer products just meant to be thrown away.

Hello, I was wondering if this happened to anyone else and if there is a way to fix it or get my money back. I was playing a game and my headset just started popping like crazy, I read that others deal with this but my experience seems to be different because it wasn’t a quiet popping sound. it was sudden and kept happening, to the point where it was so loud that I had to yank my headphones off and couldn’t hear for a few seconds. I looked up ways to fix it and did all of the things that it suggests but I’m way to scared to put them back on because I don’t want it to happen again. I’ve only had these for a few days so I think mine is defective.PS my volume was only at 4 so my game wasn’t loud at all, this was definitely the headphones

My sound is dog waterWhen connecting with the dongle is shows speakersThe drivers thx all say generic.I unistalled and installed everything is still the same

Actually, it is not that they wont turn on, sometimes i have trouble turning them on. I usually charge my headset on the ps5, sometimes i use my pc to charge them and i neves had any issue with that. yesterday i plug them on my pc and let them charge but the battery light turned off. since then i have to press the on button longer and the haptic function is not working.

I wanted to share that I had a Case opened for my Razer Core X. I bought two so far but one of them, I believe had issues after my boy told me that his laptop can no longer detect it. After troubleshooting and isolation, I realized that the main board may be faulty. I know that my Razer Core X is long out of warranty but I asked Razer how much would it cost for a board replacement.Emailed Razer and I got a Case # 250330-000422 on 30th March 2025. After numerous email follow-ups on 4th April 2025, 8 April 2025, 12 April 2025 and today (4th May 2025), no reply. I am basically being ignored for a customer who has purchased 2 of their Razer Core X.What is the point of having a customer support when you don’t even have the time to revert back to customer who are willing to pay? This leaves a bad impression for global company who only just wants to push products and not offer support for the products they produce. How do I make an of

HelloI have Razer Blade 15 Advanced 2020.Model number: RZ09-0330My laptop's heatsink is broken, so its cooling system is not functioning properly. I rely on my laptop for college, so I urgently need to find a replacement heatsink. I live in the Netherlands (Eindhoven city), and I'm looking for a store in the Netherlands (and or even in Europe) that sells Razer products, where I might be able to find a heatsink compatible with my Razer laptop model. If you could provide me with the name of the store, the phone number of the store, and the address of a store in the Netherlands (and or even in Europe) that might have this part in stock, I would greatly appreciate it.Thank you

Hi I try to set my discord sound to stereo while using spatial audio for the game i am playing with. I found this to be available in the THX Spatial Audio software but not in the Synapse 3 while i got a Blackshark v2 which is supporting Spatial Audio. Is there a way to adjust this in Synapse or do i have an activation code for THX spatial audio for the headset or i have to buy THX Spatial Audio software seperately to do this?Thanks for the help.

mistakenly scratched some digit off my card

Hello i would like to get help from you.I have 2 problems with razer naga.First problem:I have more and more cases where my mouse stops working along with my keyboard. My hotheys change by themselves then. My left left mouse button is right. My hotheys don’t work and i can’t do anything. Sometimes it go back after 1min or more or sometimes i need to restard my computer. Second problemMy second problem is that my few hotheys don’t work and i need to turn off or disconnect my mouse and then turn on or connect my mouse. After it is start working again. Someone know how to repair it ? Please help me

I broke my orochi v2 dongle and I have Razer Viper v2 pro 2.4 dongle laying around. Can I use that as a replacement because I heard that it support multi device pairing

My dongle stop working few weeks ago. I buy a replacement, the same version of the dongle but when I try to pair the dongle with the headphone with the program RazerNariUltimatePairingUtility_v1.01.00 it doesnt work. The program recognize the dongle but it doesnt recognize the headphones. Im using windows 11 to run the pairing program.   

Hi there,My battery has really swelled up and I need to buy a new one for security reasons. I need help on ordering new one for my laptop. Do Razer sell replacement batteries ?Product name: Blade 15 mid 2019-BaseSerial number: BY2007A71402040Product number: RZ09-03009G97Place of Purchase: www.alternate.chDate of purchase: 30.03.2020 (date of the bill)Let me know if additional information is needed.

Hello Razer Support,I have lost access to my 2FA (authenticator app) and cannot log into my Razer Gold account. Unfortunately, I no longer have access to the backup codes either. Could you please help me disable or reset the 2FA so I can access my account again?Here are my details:- Razer ID / Email: [Noorulhadikazemi8970+3@gmail.com]I lubricate the new backpack codes. My good backup code was 11772875