Razer Support

 Cant remap buttons on my wolverine v1.Xbox and pc, same result  

After about three years of use, my Razer Cynosa V2 has stopped detecting any inputs. It still lights up and responds to the buttons I press with a ripple RGB effect, but does not send an input to my PC. I have tried on different PCs and run into the same issue. I have tried to reset it and uninstall it, but nothing seems to work. Using the Razer Central, it detects that it is plugged in but does not send any new updates to the RGB settings or take button presses. 

Just upgraded to the Naga Pro V2 from the Naga Pro Was using the Text Function Yesterday, but now it just randomly no longer works? Not sure whats going on. Tried Plugged in, bluetooth, and 2.4gz, none work.  It says I need to have Razer Synapse v4 open, which obviously is literally impossible to be closed considering it needs to be open to edit the mouse. Regardless, I quadruple checked everything was okay. All other functions work completely fine. Checked for updates on Synapse, Drivers, Computers, nothing wrong or has changed. Tried completely Reinstalling Razer Synapse v4, tried repairing, nothing worked. Tried installing Synapse v3, tried all same steps, nothing worked. Uninstalled and Reinstalled v4, Tried importing Profiles and also tried from scratch. Nothing works. Does it have to do with hybrid storage? anyone else having this issue? legit dont get it.

I cannot pair my type pro ultra.  I hold Fn+1 (or 2/3) to try and have it appear on my bluetooth list for my pc to pair and I cannot get any profile to light up on the C, 1, S lights.  I only continue to have a blinking C light.  It had worked fine for a while, I paired to another PC then tried to pair back to my original PC and it refuses to work.  **Edit**Problem was solved by updating the firmware for anyone else having this issue out there. (probably should have tried that first before posting in the first place.)

I cannot locate the cable and the dongle for my Razr V3 Wolverine controller. I know that they are proprietary to charge and connect to the PC. How can I purchase a replacement? I have the serial number information if that is needed!

I have just gotten my black shark v2x and it won’t connect to my ps5 through the jack but it will on my pc and laptops and it just does not make any sense any help would be appreciated 

Hi, I have preordered the Blade 18 for the business and I need a VAT invoice for the accountant, cant seem to find this? or find an email to request it?Who do I contact?Thanks 

Halloich habe nach dem spielen von zum beipiel fortnite kein sound mehr. ich habe alles mit system manager geräte manager etc. ausprobiert. Auch alles was razer support diese bedienungs hilfe sagt, aber nichts hat funktioniert. keine ahnung ob es an razer synapse liegt oder an anderen sachen. ich war 1000 mal in den sound einstellung, alles im exklusivmodus, treiber aktualisiert deinstalliert und installiert aber nichts hilft. Außerdem habe ich das problem das nachdem ich mich mit der stummschalt taste am headset gestummt habe kann ich mich nicht mehr entstummen obwohl ich die taste drücke. meine freunde können mich nicht mehr höhren. Beides funktioniert erst wieder nachdem ich meinen PC neugestartet habe aber das möchte ich natürlich nicht immer machen sondern eine dauerhafte lösung finden. ich hätte das alles als PM geschickt aber das hat leider nicht funktioniert. Ich bitte um Hilfe👋 ich kann das alles nicht mehr

Hello helpful people. I have a Razer Blackshark V2X. I want to use the 7.1 surround sound feature and for this I tried to add my product to the Razer website. But it says this product has already been registered. I have not done this before because I just bought my computer. Please help me if you know anything about that. Have a good time.  

hey all, recently got a razer keira hyperspeed and running into an issue where the dongle is only recognised while in xbox mode but not in usb mode, kinda awkward how when its in xbox mode it reads the headset as an xbox sound system and its not having any access to the microphone, any advice? 

i lost the original dongle of my viper v3 hyper speed so i bougth the hyperpolling dongle but it keep saying pairing fail what should i do ?

i want to seek help because i want to change my phone number to my new one. the phone number that save in my account was lost so i cant receive the otp that razer gold has sending if i have a transaction please help me because i dont want to waste the 200 razer pins in my account.

i dont actually know why, but i got this headset like a year ago in my local shop and i thought it would be a high quality headset (not that it isnt its actually a good one im talking about the build quality). so like a week ago my headset broke in half. IN HALF, i was playing a game when i felt that my headset was a bit loose. mind u that was like 4 months ago. so it cracked and now im sitting here both earcups falling out. both are not even sticking to their places. is it normal or nah?btw i didnt drop it. never i placed it on my monitor everyday every night before turning off my pc

Can i change my phone number  ? My phone number is not active again... so i cant get code

Some fiw number s missing on the pin

после смены компьютера программа THX просит активировать продукт хотя ранее его купил и активировал сейчас недоступен код активации и программа на новом устройстве

why my razer thresher cant detect in the synapse i already try synapse 2 3 and 4

I have a Razer Blackshark V2 Pro headset for PC. Every time after I play something like Fortnite and then want to watch YouTube, I don't have any sound after closing Fortnite—even though the settings show that I should have sound. I've already tried almost everything, like uninstalling things, using Device Manager, and so on. Do you have any solutions?  

So, synapse 4 will randomly say the battery life is low, but it isn’t. The pointer is laggy and sticks. I have reset the device, uninstalled and reinstalled synapse 4 three different times. Using 2.4 doesn’t work, won’t find it via bluetooth. Have uninstalled it in device manager.  The synapse APP states that it is 100%. Works perfectly great connected to usb cable. I have also reset it through the app. I’m lost. Can anyone assist me please? Everything works via USB cable.*EDIT*Also made sure firmware is up to date. It says that it is. 

Need to replace my RZ03-0262’s wrist rest as the leather has started to split through to the padding and there’s bubbling on one side. Can’t seem to find anywhere if the new Pro Wrist Rest with Cooling is compatible with my older Blackwidow Elite, with the magnetic fix and the correct angle to seat against the Blackwidow’s raised metal front/base.If anybody knows/has used this wrist rest with their Blackwidow Elite I’d love to know! Can’t seem to activate support as the serial number on my RZ03-0262 is not being recognised. Thank you!

Hi everyone , im here to get some help, Im an xbox serie x player and i need a light mouse wireless to play fps. I had think about the razer v3 hyperspeed but i don't know if she work on console. If you have the answer thank you or if you have recommandation for a mouse i'll be thankfull .

My headphones don't sound good.

Hello Razer, I lost my authentication number and back up code/number. But I still have my email acc connected to it. I recharge 1000 gold coin, so please help me to recover it. I can't finish it in the check out due to the authentication that I've lost. 

My Razer Blade 15 Advanced rarely travels and is set up on a desk so I can run my Adobe creative suite. This laptop has excellent drive and power to run multiple Adobe programs at the same time and has been great to travel with. One day the screen went black for no remarkable reason, never knocked or dropped. I have a hub set up running two 27” Gigabyte QHD monitors and all is working fine so I can still work. I do have reasons to take the laptop on the road and not having a working screen is a problem. Last year I had to replace a swelling/swollen battery, no issues doing this and was months after before the screen blacked out. I now run the battery down by unplugging power cable occasionally. Laptop’s touchpad and keyboard are functioning per normal. Updated all drivers etc etc, any ideas or thoughts would be welcome.

Hola buenos días necesito con urgencia que me habiliten porque me sale esto ya que estaba completado el perfil tu cuenta  se ha bloqueado temporalmente  ponte en contacto  con el servicio  de asistencia  para obtener ayuda porfavor ayúdenme con urgencia