Razer Support

Hello, I bought the Black Shark v2 X model. It didn't come with a license code. I went to the site to get the code, but it gives an error saying that the registration has already been completed. Is there a way? I even have the serial number and product code. (Removed serial number and product number for security purposes) 

I recently Bought my Razer Blackshark V3 X HyperSpeed headset.It did not come with the 7.1 Activation Code I already registered it for a code but didn’t get one but just said “it succeeded” When I request for a new code it says it is not eligible 

My blackwidow v4 75% had issues with double clicking and sometimes not registering some key inputs. I contacted Razer here on Reddit and they delivered amazing service. I was given instructions to fix it and we tried everything while they remained professional. After trying the fixes and they didn't work, they sent me a pack of 36 new switches for the keyboard. Overall a 10/10 service and I am satisfied. Big thanks to Razer! 

I purchased this headset just 2 years ago. For any support staff wondering about the serial number, I just registered it as part of my account.The headset will not charge anymore. When I plug it to a USB-C cable, the led turns solid red, which I believe means very low battery, although based on the manual, it should be blinking.I have tried to charge it using different usb-C cables, and have confirmed those cables work on other devices.If I try to turn the headset on, I can briefly hear the audio firmware saying the headset is now on before it shuts off again. So the headset works, it just can’t charge.I’m inclined to think this is the usb-c socket? Would love for support to tell me how to proceed.

Mouse pointer resets in  center of the  screen after a few minutes is this normal? Or is there any way to change it?

Ive been using this keyboard for a while and since 2 days i’m having this issue.  What are some possible fixes? thanks.

Hi, Just got the blackshark v3 for Christmas and cant get the mic to detect via the USB  dongle. step taken so far installed synapse v4  updated the firm ware on the USB and Headset. mistakenly installed the thx demo (can not afford this upgrade.basically from boot i get  Note some times i have to for the blue tooth to connect.All the guides state that the mic should state blackshark v3 chat but that appears in the outputs of which i have 3 of various quality (the BT out put is trash)     the basic problem is the BT input is very  very quite and i have to shout ! any help would be good

This Christmas I got some new pc parts and while upgrading my pc, I forgot to remove the usb for my Kraken v3 hypersense pro that was connected to my pc.I ended up laying my pc down right on top of it, breaking it.Will any new usb work? Where do I get a new usb? How do I connect a new usb to my headset?If anyone can help it would mean a lot, please and thank you.  

 im aware you recieved the item on the 16? why havent i recieved my refund? you guys are making the process way longer, i wanted to return my 16 inch pc so i could get a 14inch and you made the process way more difficult to the point the 16% off the pc i wanted went down to 10% i just want my refund fck the pc idc when can i recieve it? were talking about 2083 $ dollars not no measly 100 bucks, its already been 7 days a whole week its next Tuesday, ya receievd it last Tuesday(UPDATE) I STILL DONT SEE 2,000 IN MY BANK??? IM SO FCKING DONE WITH THIS LAME ASS GAMING COMPANY IM JUST GOING TO TAKE MY BUSINESS TO ALIEN WARE, YOUR SUPPORT CHAT IS DOGSHIT AND THE LACK OF COMMUNICATION WITH NO PHONE NUMBERS AND JUST STRAIGHT THROUGH A PORTAL IS A EGREGIOUS, Karen Grace, Gideon L, Christine, All these Agents And Still No Resolution, and i never Recieved a rma As well, NEVER, even after i started the process and sent the package back to ya via fedex, it about to be approximately 20 days since i s

I got a new Cobra Pro last night and set it up, and I’ve found that it does charge when placed onto the Mouse Dock Pro (though it takes a bit for Synapse to update it does at least charge and starts doing the breathing lights). The breathing lights keep cycling between standard lighting and the breathing, which I’m not sure if it’s meant to be doing or not. Either way, it continues doing the breathing yellow lights after the PC is put to sleep or turned off, so it seemingly still has power, but after the mouse goes to sleep it appears as though it just stops charging. I’m not sure how to fix it. It’s frustrating because my mouse charges partially, about 10-20%, then stops.

I bought a gift for my son from Startselect and there was an error. When I got the code so my son could redeem it, it didn't work. I spoke to Startselect and they said it's stuck with you.Neither I nor my son have had an account with you so how can this be...What should I do?

Hellomeine Maus spinnt seit gestern rum.sie hat aussetzter wo sie nicht mehr funktioniert und auch die auf der unter Seite liegende BT Funktion, geht garnicht mehr und blinkt blau.im 2,4 Modus funktioniert sie nur bedingt. Kann sie kurz bewegen dann geht sie nicht mehr. Hab den Adapter für den pc (Empfänger) schon öfter umgesteckt aber bringt alles nichts. hier noch Infos zur Maus.Razer Basilisk V3 X HyperSpeed KabelosRZ01-04870100 könnt ihr mir da irgendwie helfen. grüße alex

I have a broken Iskur chair base looks like the weld broke. Hard to see in photo. My chair is out of warranty purchased back in 2021. Just looking to see if I can get a replacement base unit.  

Hi Razer Team, My name is Kyle, and I have a Razer Laptop, Razer Blade 15 Base Edition - QHD 165Hz - GeForce RTX 3070 - Black, which has broken screen and not working mouse pad due to expansion of the battery.  I would like to get a repair service for the laptop. Thank you! Product No: RZ09-0369BEA2 

I have a problem and I contacted you, but you haven't resolved it. The problem is that I want to make a purchase using my Razer account, but it's asking for 2FA. When I request the code, it doesn't arrive in my Gmail. I've tried repeatedly, but no message has been received. I've tried to find another way to authenticate, but there's no option other than Gmail and contacting support. Please authenticate my account because I want to purchase games.

I have this problem  

I plug in the mic, it works and then synapse needs to be downloaded. I do that,  did all the light settings and made mic fun and now it doesn't pick up voice. My computer reads it as a mic and sees its existence but no audio. I have uninstalled synapse about 9 times, reinstalled and restarted drivers about same amount, restarted my computer same amount. I have been googling and trying everything that has been said. I finally try it on someone's computer and it works like a dream. Try it on mine again, doesn't work. Nothing makes sense. My computer is Nitro 5 AN515-57 and should run this. The permissions are granted, the computer sees the mic but it doesn't actually work audio wise., It lights up and is super pretty but no audio is picked up. When I do a mic test online, it says it cant because a program is using or blocking it, but i cant find anything happening. Do same test on other computer, works like a dream. There is something the microphone doesn't like about my computer. 

i’m looking to buy the Kraken V4 and I was wondering if it’s compatible with ps5 since there’s no playstation version of it like there is with the V3 lineup, I’ve watched a review video of its compatibility with ps5 but the reviewer mentioned that spatial audio is not something that’s going to be enabled if you’re connected to ps5, is this true? if so, can it be programmed through a pc to enable the spatial audio then be used on ps5 with the spatial audio? thanks!

my left click on my viper v2 pro stopped working and i just left it somewhere and stopped touching it, it happened a while ago and i was wondering what i can do?

Prompted every few mins since I started using Razer USB 4 Dock (14-port) ?,  I didn’t have this problem back when I was using a Logitech Dock.Current Setup: Laptop: Blade 14 2024 USB 4 Dock (14-port) Mouse 1: VIPER V3 Pro Mouse 2: Pro Click V2 Keyboard 1: JORO Keyboard 2: JORO Screen: Raptor 27 (165Hz) Speaker: Leviathan V2 Pro Others: Bungee Cord V3 ChromaAnyone knows how to resolve? 

I bought a Razer Deathadder V2 mouse back in 2021. I noticed the grips were wearing out and now there are indents where my fingers hold the mouse. The indent from my thumb is so bad, I can see the plastic the grip adheres to. How can I go about replacing my grips? The limited warranty says they don't cover this, and i've had the mouse for so long it's not even under warranty. Are they really expecting me to replace a $150 mouse just because the grips are worn out? I've looked online for 3rd party grips, but from what I've seen these are all grips you adhere over top the OEM grip. 

Blade 14 2024 - Battery Drain When Powered Off, BIOS - USB Charge Function [Off] < any one know how to fix? 

My New Keyboard Will Allow Me To Attempt To Connect My Keyboard Through Bluetooth But Ultimately Fails. When FN + ALT + Any Profile Number Is Pressed It Will Flash The Number Blue Twice And Then Stop Flashing Immediately. This Means It’s Not Able To Pair To My Laptop.

Hello. Recently my Enki X’s Chair base has broken beyond simple repair. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken part and the serial number.

I need to buy a part for my chair it’s h