Razer Support

Razer Deathadder v3 not working – Request for Assistance Razer Support, My Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse or even my laptop’s device manager. Before I will just need to unplugged and replug the mouse, then it worsen until only certain position of wire mouse can work. The mouse have power and its Dpi light works but could not switch and mouse is not recognize at all.I tried many debugging solution to no avail, such as only using synapse or the mouse driver. reseting the mouse and more but the issue still persist.My mouse is under 1 years old and was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. Please advice on how to resolve this issue.Thank You.

Merhaba razer  deathadder v3 pro kullanmış Olduğum mouse’un ortak tekerleği ileri geri gitme sorunu var ürünümü garantiye vermek istiyorum fakat bir türlü razer desteği ya da bir telefon numarası bulamadım nasıl garantiye göndereceğimi bilmiyorum lütfen bana yardımcı olur musunuz?

I have a question. I bought some Razer headphones, but I didn't know that this manufacturer had a code to improve the sound in the box. I threw the box away, so I would like to know if there is a way to recover and redeem the code at Razer.My headphones are Razer Blackshark V2 X Xbox gaming  

Ive had this mouse for a bit now and I havent had any issues until recently. Usually on boot up it will work for a few seconds then stop responding and I have to unplug the Mouse Dock Pro and turn the mouse off, then plug the dock in first wait a second then turn the mouse back on. Just turning the mouse on and off doesnt fix it. It also doesnt show up in Synapse 4 when this happens until I restart that as well. Everything is on the latest firmware and software. This mouse and dock werent that cheap so for it to already have problems when its never been slammed, dropped, or abused at all is quiet frustrating.

I have a question. I bought some Razer headphones, but I didn't know that this manufacturer had a code to improve the sound in the box. I threw the box away, so I would like to know if there is a way to recover and redeem the code at Razer.My headphones are Razer Blackshark V2 X Xbox gaming  

Hice dos recargas de diamantes y sólo me llegó una en mi app de banco se refleja que el pago está en proceso, en la aplicación al ejecutar el pago se quedó en Standby mostrando solo la pantalla de procesando, me puedes apoyar en hacerme la devolución o recargar los diamantes pagados.

Hello, I am wondering about joro charging.If I plugged in charging cable with joro after complete 100% charge. Does it make overcharge?Should I plugged off charging cable quickly after complete charge?

I just bought a tartarus v2 and I love it. I use it on every game but for some reason whenever I play fornite it has a delayed reaction time. I have the analog set for "W,S,A,D" to move around but if I left my character just continuously runs left but when I use my keyboard I have no problem. Anyone know what's going on?

I’ve had Naga X for a few years now, and I’ve left Windows long time ago so I just had the binds saved in onboard memory, including multimedia binds (+/- volume and play/pause), autoclicker, mouse 4 and mouse 5 keys and keyboard combinations.I had to change some of those binds so I got new Synapse 4 on Windows 11 VM and now it says that Synapse is required for literally any keybind other than default one, and it already rewrote my keybinds, which, because of Synapse just lying to me with a straight face that it can’t save any custom keybinds to my Naga, I can’t even restore my keybinds.It does not show any error messages, it just tells me that it can’t do it, and it doesn’t do it. ...Why?Also why does it overwrite already existing onboard configuration without even mentioning it?It feels like each new version of Synapse exists just to make sure that person won’t buy Razer peripherals next time. Edit:The mouse is correctly recognized in the system and by Synapse. Cursor is not visible b

Hi folks, just purchased a v4 pro with firefly v2 pro to go along with my Basilisk v3. Can they all be connected to each for sync to function? Initially I had my keyboard plugged into the PC, then the mousepad was plugged into the keyboard’s usb 2.0 port. Finally, I plugged the mouse into the mousepads port.In synapse, both mouse and mousepad will sync, but the keyboard stops responding to synapse and refuses to sync or change modes. The only way I can get all 3 to sync is if each all 3 are separately connected to my PC or if one device is plugged into the keyboard and the 3rd device is separately connected to the PC.Can they all not be daisy chained in the first scenario I described? Thanks!

How do I fix the yoke coming off as I accidentally dropped it today and the yoke came loose on one side 

Greetings to glorious Razer Support and all fans of Razer laptops! My laptop config:Razer Blade 15 Advanced 2019 / 4K OLED 60Hz / i7-9750H / 32GB 2666MHz / RTX 2080 Max-Q / RZ09-0301Windows 11 25H2 is installed. The power mode is Balanced.Razer Synapse 4.0.86 runs in the background. In its performance settings, Custom mode is selected and all sliders are turned to maximum.All firmware updates from the product support page have been installed. I noticed that after waking from sleep mode, the processor power is limited to 35W until I manually switch between operating modes in Synapse. Could you advise me on how to remove this limitation?It's very frustrating that after waking up from sleep mode, performance drops and the processor doesn't reach turbo boost frequencies.It's possible this is a Synapse bug, or Windows requires some settings to be changed, but this situation is extremely inconvenient.  I checked that my laptop's BIOS shows the SpeedStep option enabled, but there's no SpeedSh

First impression of Razer kinda bad because newly bought keyboard has some keys that not always responding. But the Supports are great peoples.

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and attempted to register the product on your website under my Razer account. However, I received an error message stating that the serial number is already registered to another account. I can confirm that the serial number was entered correctly, and this is a brand-new product that I purchased personally. I would like to request your assistance in resolving this issue and ensuring the product is registered under my account.

Please help me to change my phone number, i change my number and lost the one that is register for recibe the verification codes

hello, i'm trying to purchase in game currency with razer gold and its making me verify with my phone number. I can't really use the phone number linked to my account right now because im in another country and the verification code wont arrive. I also forgot my backup codes. can anyone please help me?

Help with resetting two-factor authentication for your account 

El mando raiju Mobile recién comprado no llega cargar la batería para q funcione de forma autónoma, la unica forma de usarlo es manteniendo lo alimentado con el cable USB para que funcione, no se puede usar de forma inalámbrica Bluetooth a no ser que se mantenga enchufado el cable USB.

It's all fun and games but it ain't fun we don't have your games

Looking for a replacement base for my Enki chair. The lift system keeps failing, any weight will push it down to the lowest height. Can anyone help? Razer Enki X Ergonomic High-Back Faux Leather Gaming Chair - Black/Green

Hello, I'm having a problem with my Ornata Chroma keyboard. It's recognized by my computer (it appears in Synapse and Device Manager), it lights up when I press a key, but it no longer types. It was working perfectly before. When I try to change the color profile in the application, that doesn't work either. What can I do? Thank you.

Olá comprei um fone blackshark v2 x porém ao tentar raspar o papel rasgou, mesmo sendo cuidadosa acabou rasgando. Poderiam gerar um novo cod pra mim?  

Hello, I have a 2021 Razer blade 14, out of warranty battery is bloated and I have turned it off to avoid any issues in the near future, was wondering what’s the best way to go about this, buy a replacement battery? - are they safe and how do I choose the right one which is compatible with my laptop thanks

The scroll wheel has decided to go up and down while scrolling even though I am not scrolling that direction as though it was jumping. Any way to fix this? I have tried spraying compressed air into the scroll wheel and it didn not help.

Hi everyone,I am posting here to ask for advice regarding my Razer Kraken V3 X.The plastic headband cracked this afternoon near the top cushion/slider junction (I have attached photos of the damage).I am really disappointed because I have always taken great care of this headset. It has never been dropped or mishandled; the plastic simply cracked from normal usage/tension when putting it on.The main issue is that my warranty expired just 3 months ago. The audio still works perfectly, but I am afraid the headband will snap completely if I continue to use it.Has anyone else experienced this specific failure? Is there any way to get a replacement part or a repair solution?@RazerSupport, is there anything you can do to help a loyal customer given that the breakage seems to be a material defect rather than accidental damage? Sorry if you can’t clearly see in photo and sorry if my english is bad i used a translator.Thanks in advance for your help.