Razer Support

Whenever I try to activate my product, it says “This product is already registered. If you did not register it, please contact razer support.” 

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

I've noticed that Razer Chroma Studio lets you create multiple profiles, but it seems they can’t run simultaneously on different devices, at least not using advanced Chrome features. For example, I’d like to have my DESKTOP - [Keyb] lighting profile active on my keyboard ONLY while GAME - RGB [Mou] lighting profile runs on my mouse at the same time. Can Chroma Studio handle separate advanced profiles like this for different devices concurrently? I know that the basic “quick effects” can do this, but c'mon, why not the advanced mode?The main reason for wanting this feature is, I want to link a lighting profile to my mouse in Razer Synapse so that when it auto-switches profiles based on the active application (e.g., changing functions like macros along with the lights), it updates accordingly. Meanwhile, I’d like my keyboard’s function profile—and its lighting—to stay the same. I use the lights as a visual cue to know which profile is active. Since function profiles (like

Hello, where can i get a replacement battery for rc30-0270 ??Thanks

Hello, I purchased a Razer Blade 15 Razer CH580 in 2022. Initially, I had no issues, the laptop was working fine. However, a few days ago, the computer started shutting down out of nowhere while in suspension. Upon checking the temperatures, I found that the processor temperatures are very high. Currently, I can't even use the laptop for basic tasks because it overheats, even though the task manager shows 0% GPU usage and no more than 10% CPU usage. I want to know if anyone else has had this problem or if anyone knows how to fix it. I'm very upset because it was very expensive and the laptop only lasted about a year. If this is an issue with this specific unit, is there any way to fix it even if I have to pay because the warranty has expired?  

Hi, when will Synapsis be fixed? The bug killed the sound. Why touch something that works?

i updated from synapse 3 to synapse 4 and now my keyboard (blackwidow elite) and now my keyboard isnt detected by synapse in the devices and modules section and it shows it is “disconnected” my volume dial is also broken and goes off by itself and it changes the volume up and down all the time, i disabled this key in synapse 3 but now it doesnt work due to synapse 4 any help?

Just wanna give a huge props to Niel and Jeff over at Reddit who were so active and responsive. Can’t thank you both enough for getting my concern addressed!

The Razer Naga Pro is connected to windows 11 Pro 22631.5039 (23H2).  The mouse movements and windows default right and click operate.  However any automations I have specified in synapse do not operate.  This is intermittent..  Is there any low level process I can do to troubleshoot the linkage between synapse and the mouse.to see where the linkage break is in order to provide more information for resolution?   synapse does properly detect panel changes(the ‘overhead’ view changes the display panel visual when a panel change occurs).  So that tells me that a linkage is actually operating.

I just bought my Ornata V3X keyboard. However when typing v it types vb if I type n it types mn if I press enter it opens inspection mode or wants to save files.  When typing 8 it types 89 if I press / it types \/ these are some of the keys I picked up?!Brand new keyboard so not dirty.. uninstalled drivers and reinstalled it does not resolve it. Does it on both laptops and no matter what USB port I use..Is it faulty or setting. In Synapse 4 the settings states it should type the defualt 

Chair base broke, gas lift was touching the floor. Manages to get the base off, but now unsure of the correct replacement part as i cannot seem to find the part anywhere.  Customer service is terrible, cant even find a way to email them. 

I recently bought a Razer BlackShark V2 X headset, and when I attempted to activate the 7.1 surround sound feature, I encountered a message saying the product had already been activated, even though I’m the first person to use it. Since I purchased the headset brand new, I’m unable to access the feature as expected. I would appreciate your help in resolving this issue—whether by canceling the previous activation or issuing a new code. Thank you for your support, and I look forward to your assistance.

I just bought this Razer Viper V3 pro today. It worked well with cable but didn’t work with cable. I tried everything from community and forum but still doesn’t work. I tried Pairing utility but it only work with cable, dongle didn’t active. I have only 1 usb c cable so i can’t connect both of them to update new firmware.  

Hi all,For the past few days, there's been no sound coming from the right side of my Blackshark V2 Pro (2023). Initially, I had sound in both sides, but when I adjusted the volume knob, the sound on the right side disappeared. If I turned the headphones off and on again, the sound would return. But now, I permanently have no sound on the right side. I've updated the firmware and drivers, but without any result... When I connect the headphones via Bluetooth to my phone, I do get sound in both ears. Does anyone have a solution for this?Thanks in advance.

I recently wiped my computer and started over with fresh install of everything. I upgraded to windows 11 in the process. Now when I try to use Chroma studio, Half of my devices do not show up. They are all there in Synapse, but not in studio. after a while (sometimes more than 10 mins) so of the devices will show up. The devices that are having issues are : Basilisk pro (the dock shows up right away, but the mouse says disconnected), ARGB controller, and my govee lights. I got them to all show up once but after a computer restart, they all stopped again.

Hello Razer,  I have a problem which i had claimed through a redemption code on the 30th MarchHowever my order is saying it has been received and nothing has updated since i have placed it, shipping says 5-7 days and any problems should have only added 2-3 more days on top. Order  #RZUSRD1000001913073I have had no update on what has happened with said product and wish to know what the problem is and why i still haven’t received it   I would like to find out if anything has happened or if i will actually be receiving the product because i am in the dark here really.Thank you

By default, the speakers selected (7.1 Surround sound), the sound goes, everything seems to be fine, BUT when I want to turn up or down the volume, the sound does not respond at all from the word at all, but it begins to respond when I start to turn down the sound on other speakers that are not selected as the playback location, there is no sound, I searched on the Internet, There's nothing, they throw up their hands in support, and my poking doesn't help either." In the prog, everything is in its place, the sound is surround . that is, the sound comes from speaker 7.1 a is configured by setting up another speaker. sometimes the sound disappears completely and returns at random. razer barracuda x headphones 

My Blackshark V2 Pro 2023 had been working fine for a while, only recently has the right speaker stopped working properly when it is used wirelessly. When i plug it in, its fine. When i uninstall the device and reconnect it, it works fine for a few moments before going back to the same issue. Sound does still play from the right speaker, its just really really quiet. I have already made sure that the audio balance is correct and updated the firmware. 

Is it possible to purchase the circular thumb pad that is in the middle of the 7 button circular attachment? My mouse works perfectly fine, but as it is an older product, the rubber of the thumb pad had eventually just got ragged and fell off. I’d be more than happy to purchase a replacement, but I have no idea where I’d look or ask for that? If it even exists. I tried eBay but it’s only 3rd party items and I have no idea if it is even for what I need or if it is going to stick, etc. Any advice would be greatly appreciated!

Hi,I’ve got the Issue that my Headset worked fine until yesterday. But now for no reason the Dongle won’t get recognised by my PCs anymore. I’ve tried to use the pairing tool and I’ve tried it via synapse but nothing worked. I’ve even tried to use the dongle on two other PCs. It simply wont get detected.Anyone here with a solution?

mainly applying to the left side of the keyboard, “W, A, S, D, and Space-bar” is the biggest issue with repeated typing or no responsive. bought this keyboard last year and have not had any issues up until now.(*edit) have already updated to latest firmware, tried safe mode, and took off store demo mode.Model:RZ03-0470Serial:IO2346F88200732

Hello I got two card 25$ each which I have scratched wrong with some missing numbers 

i need to take out the stablizer bar on the space button but I need to take out the switch first. I'm not sure if the switches are removable is there a way to take it out?

Had an issue with my mice and Razer.sushi.boi helped me through it and even created me a case for me. So thanks for all the help buddy and have a great one!

I can't submit a return request to the razer website because they dont recognize my order number and email, that I copied directly from the razer email, and I cant get a razer support token, if I could talk to someone about this, or get a link to anywhere I can, I would appreciate it.