Razer Support

Good afternoon, I purchased Razer Blackshark V2 headphones. When I tried to register them to receive a code for 7.1 sound, it says that the product has already been registered, although they are new and I just bought them. I live in Ukraine.

I purchased a Razer Wolverine V3 Pro controller via Razer.com on 10/18  that states it will come with a BF6 skin code. When / How do I get the code? 

Hi Can you please send me my invoice for my purchase including the VAT although i bought it in France and this is called TVA. It is needed as it was bought through my business.I have the following information for my order which will help;Adresse e-mail : src_man@live.comNuméro de commande : RZFRWP1000001973530Date de la commande : 16 Jul 2025 Address:Spencor Manester20 Avenue AlbineMaisons LaffitteCan you please send me the invoice by email as orderedsrc_man@live.comThanks  

My scroll wheel on the deathadder v3 pro has been giving me issues. When i scroll downwards, occationally the mouse registers it as scrolling up and visa versa. I bought the mouse end of March 2025 and it is now October 2025. I tried to go through warranty but the Razer website says it is out of warranty. I have purchase invoice and the box as proof. I have tried the steps required before contacting support such as updating windows and drivers for the mouse. I also recorded 2 videos of the issue for support as per requested.

I’m from the UK and my Barracuda X has recently broken down so I wanted to contact warranty support. The chat function is the only available communication but it’s not working for me because it keeps looping asking for my name, surname, email and serial number even though I have already filled it in once.If any Razer support staff sees this, could you please open a request ticket manually for me? Thanks 🙏

Hi there,I am using Razer Barracuda Pro 2.4 Wireless Gaming Headset. I am facing crackling sound like, praaaaa, gharrrr, something like that at random time in every game and every audio video while playing. I tried trouble shoot the issue by connecting wifi dongle on different different usb and connected with direct usb cable. I tried to disable THX Spatial sound in Synaps 4 as well tried beta version. I tried to disable windows spatial audio enhanced Audio in audio settings.  I replaced the old  unit from service centre in warranty and in new fresh unit the same crackling sound is still coming. I am fade up now. Is there any solution for crackling sound. I can't play any single game and can't play audio video. This very much expensive Product Barracuda Pro 2.4 Wireless Gaming Headset is worthless and much annoying for me  Please help anyone???

Can anyone tell me where I can go to buy replacement parts for a Razer mouse?I need a cable as well as the USB receiver. Thanks!  

Just wanted to the take time and appreciate the support he/she has given me, very responsive and helpful! really appreciate it!

I lost my phone number and wanted to add a new one. What should I do?

So i was updating firmware for my Razer devices and found out that there’s no firmware updater for Cynosa V2. Trying to contact support is a nightmare, how can there be no way to speak to someone through a live chat or at least create a case. That is absurd. But back to the topic, is there any way to update Cynosa V2 firmware in any way?

I don't have access to my old number. I want to enter my new number.Razer nick:bytePEARLPlumpPurple965Gmail:  My name:old number:Türkiyenew number:(Removed details for security purposes)

For any razer workers the serial number is P/N: RZ04-04430200 S/N: (removed serial number) 

Razer Viper Mini has suddenly stopped tracking all movement. However, all other functions of the mouse are working perfectly and infrared LED is clearly visible.I have already tried all the common solutions (cleaning the sensor, trying different mousepads, testing on another PC, reinstalling drivers) without success.There have been threads opened about this issue, but no solution or answer has been provided yet. Is there any solution?

Purchased the THX Spatial Audio - Surround Sound Application. Recently reinstalled windows, when I tried to activate the spatial audio, it said the code was already redeemed. How do access my software?

My Razer camera is making a scratching sound and then the camera goes out. I have uninstalled and reinstalled the app, and it is doing the same thing. I have tried moving the cord to a different port and the problem remains, What else can I do?  This camera is only a few months old.

hello every one i have this keyboard and i have an issue with synapse every time is activated  it is 2 caps that doesent turn on the light i have try the hard reset but still same when synapse is deactivated then the keyboard works perfekt with all the lights.does any one know if we can fix it?

Friends, please help....I am trying to register and get a code to activate mode 7.1, but I am informed that the device was previously registered....I am ready to give up the warranty, just to hear this incredible sound, please, friends! Blackshark 2v x 

I bought razor gold and I just reliased I need my old phone number for the 2 step authentication please help.

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

Hello! I recently purchased a Firefly V2 which is a product eligible for the BF6 promotional skin and it even is included as free in my order, however I cannot find the code. Everytime I click to view the order details in my email the website just returns “Error Occurred”

A couple of months ago the scroll wheel on my razer viper ultimate was still working, but now it doesn’t work at all. When I scroll up it doesn’t register or scrolls down and vice versa. It works every 1/100 times I use it (meaning it goes in the direction I want it to go in.). I want to get a fix or check but I don’t know when I bought it so I don’t know If im available for the waranty thing. If you guys could tell me how to fix the issue, how to find the date I bought it (I still have the box of the mouse, if that helps) or how to disassemble (last resort) and fix it that would be great.

Hello. I have been using my Razer Viper (RZ01-0255) for around a year and a half now. Recently I started getting issues related to the scroll wheel. Scrolling down sometimes scrolls up and vice versa. Other times it scrolls too far or it isn’t registered at all. I updated Windows, updated the firmware, the mouse is connected directly to the PC and closing Synapse or reinstalling the drivers doesn’t resolve the problem. Another issue is the build quality. Over time the buttons got loose and started rattling.

It's been a couple months since I bought the Viper mini. At first, I thought it was a Windows driver issue and that it would be fixed if I updated my drivers. But after 2 months it still has the same issue, it had on the first day of purchase, when I scroll up it scrolls up down up down and same when I scroll down. It seems the scroll wheel is faulty. Many other people have had this same exact issue on online forums.What should I do now…??? Is there any way to fix the scroller…??? Or is there any option the buy a new scroller…???

As the title says, my pretty new DA Elite suddenly started sending scrolling signals on its own. In Windows and in games the constant scroll input can be seen and in many cases significantly decreases the mouse’s usability. It is outside of the Amazon return window and the Razer warranty checker says it is out of warranty also. What are my options? I paid good money for a mouse that went tits up in under 6 months.

Can I get this fixed or replaced? I purchased it 10 months ago, through Staples (not Razer directly).