Razer Support

My microphone on my Blacksharp v2 Pro stopped working after booting up my computer today. It shows the device as connected, but nothing actually goes through. I tried to reinstall Synapse to see if that would help, but can’t log back in. It tells me that the saved password does not work, so I reset it. It sends me a reset email to two different email addresses (my personal and my work email - not sure how both got on there), but I know my personal email was displayed in Synapse before I did the reinstall, so I reset the password for that one. I copied the password and pasted into the reset password “new password” field, and it said it was reset, but then tried to log in and it tells me the login doesn’t match. I tried from my work email and it did the same thing, now both are locked and I can’t even reset it anymore. What the heck is going on? I also tried submitting a ticket, but my headset does not have a serial number on it like the docs say it should, and my original package is in

When I bought the headset, I received an activation code for the 7.1 feature on the Razer headset. When I wanted to scan it to get the code, I deleted some letters and numbers from the code and I could not recognize what was written. Can you help me?

When registering and activating a product, an error pops up in your personal profile. This product is already registered, what should I do?

dongle suddenly stopped working i tried: updating the firmware and headphone drivers.restarting pc.pairing utility. doesn’t work because usb not recognized. its not the usb port, it still doesn’t work on another pc,bluetooth works, dongle doesn’t. any help is appreciated. :))

HelloI have a Razer Barracuda X 2022 headset that I bought at the end of 2022. Recently, from one day to the next, they stopped connecting to the dongle on my laptop and phone. My laptop and phone can recognize the dongle, but the headphones never connect for audio output and the blue light keeps flashing. I have already tried connecting them via cable and Bluetooth and the headphones work fine, but my problem is with the dongle. When I connect them, the system recognizes them, but they never connect. Thank you in advance for the answer.

My mobile number is old and does not exist anymore, can'ttop up because i have to chaange it and i need an otp code to be able aaccess it and i get my otp from my number. I kindly need some help from razer thank you!

Hello, I have two pairs of identical headphones (Razer Blackshark V2 X), one bought 3 years ago, and the other I bought yesterday exactly the same, and the problem is that the new headphones have a bad sound from the microphone in my first sound clear and loud, in the newer ones the sound is as if I am standing a kilometer away and talking, maybe this is due to the revision of this model (like the microphone has been changed over these three years), or I forgot about some settings

"I am unable to register my headset as it indicates that it has already been registered, despite being new and recently purchased. If anyone has a solution to this issue, please let me know. Thank you!"

Hi support ! I have a big problem after upgrading to MacOS Sequoia 15.1 using my Razer X Chroma. Note that : The GPU is working well with my Mac under the previous MacOS versions Sonoma and Big Sur ! … With Sequoia installed in my computer - a MacPro 2019 - is unable to finish the boot. The monitors are activated for a small time and after that the computer make a POWER OFF ! Looking at the web, about this BIG problem, I found that sometime mentioned, but I not found any solution !I would like to know if a firmware or something else exist to correct this problem ?? Another related problem I have is : the Synapse 3 is not working on MacOS, and my question is : ° Is it possible to make a firmware update with Synapse 3 using Bootcamp / Windows 11 ? Thank you in advance to the support team to give me a quick answer because I need to have my GPU working !

I lost my contact number. I want to change it to a new one. Can you please help me? I can't top up my razer gold because of that.

Can anyone please help me with this? I am unable to purchase anything because the otp is getting sent to my old phone number. I have contacted razer support through email but its been 4 days since I received a reply. If anyone can help me it will be much appreciated. Thank you

So I bought the Razer Deathadder Essential, registered as product succesfully but no one version of the Synapse can`t detect the mice as device.Razer Deathadder Essential is from China (CHS Packaging), but as I see no Synapse version for region CN.PC (Windows 10) see the mice as “USB Gaming mouse”. What you can to advice to fix this problem please?Thank you in advance

Hi , I’ve been facing this charging issue for a while now.My Razer Viper Ultimate is charging very slowly & it takes 2-3 days to charge fully. I got the wireless edition & can’t work with it.Tried using the mouse wired as well. But the battery is being drained during usage. There is no other option to use it. Either I have to charge it fully for couple of days to use it wireless or use it in wired mode until it completely dies. The charging dock is also not working for some reason.Tried updating Firmware & Drivers as well. No Luck.Kindly Help.Thank You.

Hello i got a gift Razer blackshark V2x headset but when i try to register it told me that already regestred now i cant have the actiovation key for razer surround sound

I want to top-up my razer gold, But I cant receive any SMS MSG CODE, I’ve been waiting for a few days now and yet not a single CODE from razer.

i bought my viper v2 pro from the US 4 months ago and ive been using it since i love it but recently i started having scroll wheel issues with it. Its not wroking properly and im not in the US so i cant just go to a razer store to claim the warranty i live in Pakistan and there are no razer stores here is there a way i can claim the warranty online somehow by shipping the mouse or something? and i have not found a way to contact the supp team directly what do i do?

I bought some second hand razer hammerhead true wireless headphones from CEX I currently have the exact same ones but with the newly purchased ones I can not get the earbuds to turn on no matter what I do. I've tried using my old case to charge them and also put my old headphones in the new case and the case works and charges fine but the earbuds don't. I recently had the same issue with some I purchased on Amazon that looked new as they came in a fully cellophane wrapped box. Am I doing something wrong or is there a known issue? I know they're an old model.

so, my friend bought me a blackshark v2x as a gift. unfortunately he passed away days later. as a result i never used his gift since today. now the problem is, i tried to activate it today and it says it's already activated, but i never opened the box. how can i solve my problem ? *I'm sure he didn't used it because the box wasn't touched. thanks for your time.

Hello, My DA V3 Wired keeps disconnecting from PC constantly. From what I see many other people are facing the same problem, still I tried to find the problem updating the firmware, razer synapse, testing in other USB ports and even a different PC, nothing solves and the mouse is literally unusable at this point. So my question is, how can I contact Razer Support directly to possibly RMA the mouse? I’ve been searching in the website and can’t find any form of contact surprisingly. Thank you. Edit. Located in Europe.

hi so i am currently trying to make a purchase for red dead redemption 2 on epic games with razer gold but as i have 2-step authentication set up the site has asked me to key in my code that has been sent to my phone number but i did not receive the code and after reloading I got a prompt saying that an unexpected error has occurred please try again is there anyway to fix this?

My razer gold card is missing some numbers on it and I can’t use it, how can I get the code or maybe get a new card

Hello, I saw a few similar threads but didn’t see any solutions so here is a new one. One month after expiration of the warranty, my naga pro started scrolling upwards and wont stop. If I disconnect / reconnect or restart synapse, scrolling stops but comes back after a few seconds to hours. Since software restart can fix it temporarily, I think it is a software issue rather than dirt or broken something. I tried removing drivers and synapse and reinstalling but it only fixed the issue temporarily as well. I tried updating firmware of the dongle and the mouse itself, it only made the situation worse. now it wont stop even after reconnecting and mouse no longer appears on synapse when connected via dongle with extension that came with the mouse Any help appreciated. Thanks

i cant turn on 7.1 ciz of this..i cant pick my mice why??? it show me this issuse thx… I CANT SELECT ANYTHING

My razer blade 16 (2023) updated razer synapse and when it went to restart the computer it freezes on the razer logo. I left it on for several minutes now hoping it will continue booting but the only thing happening is the fan spinning fast and the screen is still showing the razer logo. I hope I don’t have to reset my computer because I did that when it happened earlier (before I knew that synapse was the cause) and have to go through the process of resetting and reinstalling all of my programs. Any advice?

Hey I am looking to buy with a wireless headset (dongle preferred). I would like it to work with ubuntu (Linux) as it is my primary driver. I would like to have multichat support if possible (have different channels for chat and stereo like arctis 7 from steelseries). Bluetooth will be a plus as I connect to my pc and phone to the same time. Does razer have any products that fit in the category ? Thanks