Razer Support

I bought the mouse and it arrived and I connected it but it does not work wirelessly. I connected it with the dongle and it does not work. There is a green light on the mouse and on the dongle.

I recently got my PC back from abroad and wanted to test out my headset on it. Everything works fine and I also updated the firmware on the blackshark v2, the audio is fine, the mic itself is fine but for some reason the “mic preview” doesn’t work. I get no audio feedback. I can use the sidetone and it works, but that shows the pure mic output without the enhancements on synapse. If I go to sounds and recording I can check the “Listen to this device” tick and that works fine, it shows the enhanced/customised audio that I’d normally hear from the mic preview, but the preview again just doesn’t work. I uninstalled and reinstalled synapse and restarted several times but still won’t work. I’m not sure what the problem is because the preview WAS working on my laptop. After I switched to PC, it did ask to import settings from either cloud or local settings, and I think I picked local because it said it was the most updated version. Shouldn’t matter but that’s pretty much the only things I

Thunderbolt 3 on my Razer blade stealth 13 Rz09-0239  working on charger onlyAnother use does not work; it only works for plug chargers.please help me.

Good day, I need help on changing my registered phone number on file here in Razer Gold.I just topped up last night here in the Phils. and I can't retrieve the one time password sent to my old mobile number. I need to update some personal info here in my account.Help me please.Thank you.

Can Razer please reach out with a way to get back into my account. I recently had to change my phone number due to carrier issues. I could not find my backup codes. I do have access to my to all of my email accounts.

Please Help, I have no longer have access to the old phone number, how can i change to the new one ?

Dear Razer Support Team,I hope this message finds you well. I recently purchased a Razer mouse from Daraz, and the seller's name is BMSM Collection. The mouse was shipped from China. However, when I attempt to register the mouse on your official website, it shows that the device is already registered.I kindly request that you unlink this mouse from the current registration so that I can successfully link it to my own account. Your assistance in this matter would be greatly appreciated.Thank you for your time and support. I look forward to your response.Best regards,Asadxgoku.contact number : 

So i bought my huntsman mini 2 weeks ago and my ctrl keeps on his config that i just need to press once in my game to activate him but i want to keep pressing to keep activated because if i only press once it kerps activated and i only want him to activate when i keep pressing ir 

so my brand new keyboard is working fine but when i plug my pc into hdmi, theres parts of the keyboard that electrocutes me, i think its the metal part which is most of the keyboard. i tried with another pc, another plug, another hdmi cable, another monitor, with and without synapse. So the problem is with the hardware of the keyboard. does anyone have any idea about this ? 

Hi. I need to know model keyboard caps for razer turret gaming lapboard model RZ03-0133 to buy a new caps because mine broke. Please! Thanks

I really don't know where to find authenticator, I don't remember putting 2 step authentication to this. How to fix this? 

I faced this problem, knowing that I did all the steps required of me to obtain the 7.1 activation code, but I did not get anything except this image. Please solve my problem.

Is there any solution ?Kindly assist me :)

I dont have any access to 2 step authentication and I need to make a purchase immediately. Can someone please help me

I will plug it in and will apply the chroma advanced effect but after some time it will switch back to spectrum cycling and its quite annoying as the only fix I have found is it unplug and replug, it happens across different firefly V2 pros as well, tried on my white and black one with different cables and it persists. have tried a clean install (including driver cleaner) and removing the device via device manager too.

sms not receive

Hello.I'm trying to resolve this problem for hours looking for answer on the internet, but nothing works by now.my Razer App Engine 7.1 surround sound was working fine until a problem happened to my pc and i reinstalled the app but when i open it the application minimise to tray with "log in to get started". When i click it, login again, it minimise again. I tried:- Reinstall application (also clean one)- Close it via task manager and run again- Reboot PC- Log in as guest Nothing works. It only minimise to tray with "log in to start" again.Any solutions?

Built a new computer. Since then been having issues with my lighting for my Huntsman V2 responding to any lighting changes about 30 seconds late. If I change the colors in chroma, everything else will change immediately but the keyboard will change later. When using reactive keys (blue as the solid always on and changes to red with key presses), the key colors will change significantly later.The odd thing is that it does this on any regular USB 3.0 port (computer has no USB 2.0 ports). If I plug it into my 10gbps USB port, lightning works perfect. The issue then is that the keyboard will no longer start pre-OS and allow me into the BIOS if it’s plugged into the 10gbps port. At a loss. Every other razer peripheral (mouse, mouse pad, tartarus, wireless mouse station) are plugged into usb 3.0 ports. On Synapse 4 if that makes a difference. Not sure if rolling back to Synapse 3 would help.

whenever i try to refund this new headset i just bought, it keeps saying the order number is incorrect, and won’t let me submit a refund, even though i verified multiple times the right information was in.

The plastic swivel part of my Razer Nari headband has broken. Is there any way to buy replacement parts from Razer? I tried submitting a support case, but apparently I cannot get support to answer a question like this since my headset is out of warranty. Hopefully someone on these forums can help. It’s an otherwise perfectly working headset so I want to try to save it. Thanks in advance for any help

I have a Razer Viper | RZ01-02550 that worked great for years. Sadly all of a sudden my mouse wont work well on my mouse pad. It works fine on my desk and on another mouse pad that I tested it does not on paper or my mouse pad. It tracks well on my mouse pad but only if I move it very slowly. I tried everything: cleaning, reinstalling, resetting, uninstalling, updating, different usb ports … allways with the same result. It just feels like such a weird issue. Would appreciate if anyone has any ideas of what happened and will it get worse and unusable on all surfaces. I really loved using it for past few years so if its sensor that is starting to die or something its fine it served its purpose masterfully.

I lost the atheris mouse dongle, is it supplied as a replacement?

I want to change my mobile phone number

I have got lots of razer digital codes in the past for my girl friend to buy games for her kids and this time the all came back as already redeemed I got 2 from pc game supply and one from eneba we are using them on ps5 what should  I do 

I wanted to order a razor 18 but it said not in stock and I left my email. How do I know when you will have it in stock or whether I should buy somewhere else. I have a disability and would prefer a call instead on online. 254-383-4777