Razer Support

我的滑鼠可以有線/無線使用但是 Synapse軟體無法讀取到滑鼠

Hey all,I’ve seen some posts about people updating this model to Windows 11 and it either being really really slow, or even not recognising the Nvidia GPU at all!I’d really like to know if the community thinks those couple of posts are one offs, or if most people with this model have found that updating to Windows 11 effectively bricks the dGPU requiring the computer to be returned, at huge time and expense, to Razer for a replacement. Thanks all:D 

I dont have the dongle I can get it into dfu mode, bliking blue rapidly, but can’t connect it 2.4 mode still bliks green can’t get any other responses from it I dont have the old laptop it was connected to via BT I have searched the forum, google, and youtube, hope u razor guys have figured out a way fix this dumb issue that a razor mouse can only be connected to one device for lifetime.

my usb type c port just randomly stopped working. it was working fine last night and since that i have not moved or unplugged anything. but this morning it just simply does not work.

I’ve reset the keyboard both using Esc/Caps/Space and via Razer Synapse factory reset, and my Deathstalker V2 Pro still won’t turn on when switched into BT mode. I’ve removed it from my PC’s bluetooth settings & all, but I’m getting incredibly frustrated because the 2.4 mode has connection issues when my keyboard is literally 3ft max from my tower, so I would really, REALLY like to keep it in BT mode if at all possible. The entire reason for buying this in the first place was so that I could be wireless, and the BT mode used to work phenomenally. I’d appreciate any help that anybody has to offer, as I’m really at my wit’s end here.

Team,I have two Razer Wolverine V2 Pro and both are experiencing intermittent issues with the joysticks while playing on PS5 and PC (tested both). Buttons continue to work but joysticks become randomly unresponsive for a couple of seconds up to minutes. Latest firmware is installed, and the same issue occurs wired and wireless.Thank you for supporting solving these issues.Kind regards,Marc 

I just bought the Max Specced out Razer Blade 16 2024 i9 28 Core, Mini-LED, Nvidia GeForce 4090, 96 GB RAM, 8GB TB Laptop and while it is a high-performance laptop I am also pretty disappointed in a number of areas and am contemplating returning the machine over them after only owning the device for 1 week. For starters the battery life is absoutely atrocious and probably one of the worst I’ve ever experienced in the mobile computing world… Seriously. I work as a Cybersecurity Engineer with over 7 years of IT Experience and basic computing functions like creating a word document, having a browser open and casual browsing and sending e-mails via Outlook gets me a Maximum of 4 hours of battery life with the OEM charger included. Second, while the touchpad is nice and large, from day one of using my touchpad I noticeable a strange delay/lag in the touchpad which worsened while on battery.  While the immediate fix was to uninstall the HID-Compliant Touch pad driver from the device manag

I’m having an issue with my Razer Ripsaw not working with my LG TV. Everything works ok when its connected to a monitor, but not the TV. I’ve believe this is a very old issue, but wondered if anyone had a solution?

My headphones has been working perfectly, was able to connect to my pc until all of a sudden today, 3/22/2025, they wouldn’t connect with the dongle anymore. I turned on my headphones but it didn’t connect to my pc, it was able to pair and connect to my phone via bluetooth but wouldnt connect via hypserspeed wireless. There is a signal from headphone to dongle because every time i disconnect and reconnect the dongle from my pc, i would hear 2 beeps. my pc is able to read the dongle as USB AP but it wouldnt register as it’s own device as Razer Blackshark V2 Pro and the synapse doesn’t read. I’ve tried updating the blackshark device firmware to the latest, didn’t work. I updated synapse to the latest, didn’t work. I uninstalled an reinstalled synapse, it didn’t work. i connected my headphones to a different pc with the latest razer synapse and latest device firmware, it didn’t work. I updated both the main pc and side pc to the latest windows 10 version, it didnt work. I need my headp

Hi -I am trying to purchase Razer Care for my Blade 14 that I bought last year.  The last day to purchase it is March 28, 2025, so I am trying to buy it before that time.However, when I try to enter my serial number into the field, it says “Unable to locate your serial number in our database.”The laptop is registered and I can see it in my account.Please help.

 Hi everyone,I've lost the 2.4 GHz dongle for my Razer Barracuda X (2021) and can't seem to find a replacement online.Does Razer offer replacement dongles, or are there compatible alternatives? Should I contact support, and if so, what info will I need to provide?Thanks for any advice!

I have misplaced the mic for my headset.  Would it be possible to buy a replacement that will work.  I have tried a number of the aftermarket ones with zero luck.  TIA. 

So, i saw that this is a pretty common problem, and yesterday it happened. I already tried with some of the solutions that were suggested in this forum, like firmware update, resetting or even deleting the drives, reinstalling synapse, etc. But nothing seems to work. Also some of the rgb from the keys stopped working, so if i could receive some help it would be awesome, thank you.  

Xbox series x shows charging symbol for controller when not plugged it, but does display correctly in the app. Is there anyway to fix this?

Hello, can anyone help? My left AirPod stops working a few seconds after taking it out of the charging case. It also stops working when noise cancellation is enabled. Is there a solution?" 

hello. i downloaded today synapse cortex. later i paid attention that the cortex software caused my pc to stop the RGB Lightning from the case. it probably made more changes im not aware of them.i didnt find a way to revert the settings it changed. i tried few things but not helpfull so far:uninstall the program  restart few times system restore looked for something in bios but didnt find something usefull. im kinda lost here and that sucks. there must be a way to fix it. would like to get help please.

Why was the key I purchased invalid?

I’m trying to purchase razercare for a laptop I recently bought but the website is giving me an error response when I put my serial number in. I have the laptop registered and it recognizes the limited warranty, I’d like to get the elite. Any suggestions?

Hey i have the Blackshark v2 pro for a bit over a month now and i still have this weird issue where if i start a youtube video or a show on netflix the audio is gone for 1-2 seconds the same with discord i dont get any notification sounds cause the sound is muted for whatever reason if i get multiple messages it works but if i get only 1 i dont hear any sound i hope someone can help me here

Thanks RazerCustAdvocacy for solving my driver issue. It was quite fast and efficient :)

The wireless stopped working and the firmware will not detect that it is plugged into the computer.

just wondering if there if anyway to fix my sound bar it only does this while using the wired mode and this only started happening this morning after i turned it on it works fine in Bluetooth. and I've tried turning off the audio enhancements but that doesn't fix it so I'm just completely stumped at this point. so i don't know if this is a hardware issue or if its just some setting that is turned on that I don't know about.any help would be greatly appreciated thanks guys ( :

Recently, I wanted to change my phone number. I went into the website and it just kept showing errors so I reloaded the site again and tried again, until my account got locked. I tried to change it again but it kept showing errors and I just couldn't do anything anymore. If there are actually any staff looking at my post, you can go and check my profile to see that there is no registered number there. and because I don't have my number for 2nd factor authentication and since I don't have any backup codes I remember, I basically can't buy or do anything, there is still 80 coins in my account which I haven't had the chance to use because of this error. please help if you can. I have already submitted a ticket and they said my account was activated again but the error is still here! 

Hello Team,I have a technical question. Ever since my phone installed the latest update for GTA: San Andreas (v 2.11.32) on June 28, 2023, the game runs fine without any external controller, but as soon as I attach my Razer Kishi V1 controller to it, the third person camera view endlessly spins in circles making the game unplayable. I have tried clearing the game cache and data and even reinstalling it, but I get the same result. My phone system is also fully updated. This did not happen before the update. I have a Google Pixel 7a with an Android 13 system.I would appreciate any help you can provide. Thank you!

Everysingle Time my dad talks in the other room my friends can hear it. It literally picks up me moving slightly. Is there any fix to it for xbox players because I can't use synapse these ones are wired.