Razer Support

Hi everyone,About a month ago, my Razer Blade 14 (purchased in January 2023) suddenly shut down with a loud pop and a significant amount of smoke pouring out from the bottom of the laptop.When I opened it a couple of days later, I discovered the battery had swollen massively. The rest of the components looked intact, so I replaced the battery with a new one — but the laptop still won’t power on at all.This has me very concerned for two reasons: Safety: If I had been using it on my lap at the time, the smoke and potential fire could have caused serious injury. Durability: It seems highly unusual (and worrying) for a laptop battery to fail this catastrophically in less than three years. Has anyone else experienced something like this? Is there any chance Razer can investigate or provide guidance here?Thanks in advance — this was a very alarming experience, and I’d really like to understand what went wrong.

I recently had to remove the battery from my Razer Blade 15 due to swelling, and am not able to ship it to Razer support to replace the battery, as I use it for remote work. Would it be possible to have a battery for the Blade 15 Base model (late 2020) shipped to me directly to replace myself?

I am Brazilian and on the Brazilian website I cannot purchase the activation code, the code for my headset came erased, I want to purchase the activation code

Hi!My name is Elijah. This is my first time posting a question on the Forum, so I’ll do my best. My current issue is that I can't install Razer Synapse, and there is no Razer program files left, so it doesn't appear as an application.When I run the "RazerSynapseInstaller_V1.14.0.500.exe”, it shows the prompt, "Do you want to allow this app to make changes to your device?" I click yes. After that, a prompt opens up for a split second on my screen, and then disappears. Then I see a .err file created, with the text "Failed to write installer file (Permission denied)" written in the error file.I've taken multiple steps to try and solve the problem. First, I tried to open an admin command prompt and run the following commands:System File Checker (SFC) Deployment Image Servicing and Management (DISM)All of these yielded no information. They said that there were no corrupted files. So, I'm pretty much stumped now. I do have the patience to have someone work me through the problem, and I'm wil

Hello! I have a Razer Basilisk Ultimate (Model RC30-031701). Said mouse got dropped the other day, and the cover for the USB dongle on the bottom of the mouse popped off and disappeared into the void. Is there any way to order a replacement for it? If so, what is the best avenue? Thanks in advance!

The power button on my Barracuda X got stuck. I can turn on the headset but i have to push really hard. I am seeking a solution.

The left arm-when sitting is broken and will no longer lock into place to adjust on my son’s gaming chair. It just comes off when you lift it up. The chair was purchased on 08162023. I need to purchase a replacement part. Model#RZ38-0294  I attempted to create a ticket without success. Please advise.

Hi my Razer naga pro stopped working out of the blue. Completely all of a sudden. The wire is working fine but the mouse doesn’t seem to register.there was a notification on my PC that said the USB malfunctioned. I deleted synapses, re-downloaded it, updated drivers but nothing.  I downloaded the updated firmware but the mouse didn’t register until i reset it to razerbootloader? And it started updating the firmware.  however the firmware update isn’t successful despite it going to 99%. I’m completely clueless on what else I can do besides trashing my beloved mouse. 

Hi, I bought these Razer Kraken V3 Pro and they are amazing.But, Razer Synapse is not that amazing. I have some issue viewing my battery percentage.Most of the time it just doesn’t update at all. Even worse: when I put the headset to charge and then unplug it, Synapse still shows it as “charging” for hours, stuck at the same percentage I left it before.So I never know the percentage of the battery of my headset because the percentage the software show me is always not true!Is it just me, or is Synapse really this bad at reporting battery status?Do you guys know any workaround or solution?

Hello Razer Support, I need your help with a compatibility issue regarding my Razer Core X V2 (Serial Number: 612531U44000179). Equipment:  MacBook Pro 16-inch (2019, Model A2141) — i9, Radeon Pro 5600M, 64GB RAM, running both macOS (Sequoia/Sonoma) and Windows 10 (Boot Camp) Razer Core X V2 (Thunderbolt 3/5, S/N: 612531U44000179) Sapphire PULSE RX 7900 XTX 24GB (SKU: 11322-02-20G)   Issue:  In Windows (Boot Camp): The RX 7900 XTX is not detected at all (not visible in Device Manager, no unknown devices appear when eGPU is connected, no output to external monitor via GPU). In macOS: The Razer Core X V2 enclosure is detected as a Thunderbolt device in System Information, but the RX 7900 XTX does not show up under PCI or Graphics, and no video output is available via eGPU. All required cables are connected: three PCIe 8-pin cables to the GPU, 24-pin and 8-pin EPS to the enclosure board. The RX 7900 XTX is fully functional and has been tested on a standard PC (it works perfectly

Hi,my laptop with serial number BY1814A14001761 is still in great shape and performance. But I can’t upgrade to Wiindows 11 because the CPU is not supported for W11 by Microsoft.Has anybody done an upgrade by replacing the CPU with a newer supported model?Which CPU would be recommendable which fits the mother board socket?Thanks in advance for suggestions and advice on the issue.

I have a Windows 11 PC with a Soundblaster Audigy rx card installed.  I recently purchase Razer Nommo V2 speakers but they only have a usb connector.  How can I connect the speakers to the pc through the soundcard?

The Gamepad app isn’t available on the google play, I tried somewhere else but my phone always recognize it as a virus. So I’m asking if there is a place where I can safely download it or if it is normal that my phone strongly suggest me to erease the app (I’ve downloaded other app othside the store, but it is the first time that the phone recognise one as a virus)

Bt was working just fine but all of a sudden it stopped, i dont have the button anymore and if i try to connect manually from settings it says “Couldnt connect” I’ve tried different solutions from youtube and even Microsoft support took remote access of my laptop to check the issue and they told me i need to the manufacturer (Razer) for the BT driver Does anyone know what to do or how to get help to he resolve the issue? 

I'm mid move and need to change the address of delivery for a pre-ordered item. Can't find a way to change address and can't find a support phone number. Any ideas?

I am very grateful for the integration of the V3 Tournament Edition to Synapse. The previous software was terrible. I appreciate being able to switch profiles with a 2-button combo instead of having to open the software. I appreciate being able to adjust settings within 1000 hz PC mode instead of having to switch back and forth.The one feature that now seems to be missing (please correct me if I’m wrong) is the ability to have more than 4 mapping profiles. I could still use the old software to move them to and from the on-boarded ones, but that is a very glitchy process currently.Is there a menu I’m missing somewhere in Synapse to create additional profiles?Thank you.

My headset audio is not working and I tried everything. Can someone help me?

Hello guys! Im trying to change button 5 to “Sensitivity stage down (or up” but when i click button 5 it cycles backwards, surfing the web etc. What i want is:Program any button on the mice so i can change DPI while im in game.Im using  Razer Synapse, tried to re-install but nothing   helps.Thanks )Matt

Hello,I’m experiencing an issue with my Razer BlackShark V2 Pro (2023). From time to time, I hear a double beep and the connection suddenly drops.I’ve tried everything I could, including Razer’s official recommendations as well as suggestions from other posts, but nothing has worked so far.Unfortunately, Razer.Aero has not responded to my private message.I really hope someone can help me with this.

Hello, My Blackwidow V4 mini hyperspeed turns on the caps lock button and then I cannot turn it off. I am unable to use it because it writes everything in all Caps.Occasionally it will turn off the caps button on its own without me trying to turn it off but then it will go back on.How do I fix this? Do I have a defective product? 

I'm asking if there is anything that can be done. My order went from 19 September to 15 October to ship. I'm a 100% Disabled Vet and I haven't been able to do anything at my computer in about 3 months due to chronic back pain. Plus, I hadn't really been able to do much before that either. I was really hoping for this chair as it its the only one I have found that has the adjustable lumbar and a reclining function, within my budget at least.I am in constant pain and the only relief I get is when I recline. I was thinking on the chair when I missed the sale but if it helps me at least get back to doing somethings other than watching TV I'd gladly pay full price for it. I've tried to find support on this but can't except here on the forums. Is there any way at all to recieve this sooner? V/R,Mike H.     

My Razer Viper V3 pro’s left click isn’t working anymore. I updated the firmware and my windows 10 is up to date but still the left click does not work. Everything else works normally

Dear Razer Team,My name is Abdelhalim Abdelfattah, and I am reaching out regarding an issue I am experiencing with one of your products.I own a Razer USB Wireless Transceiver (Model No. RC30-0346), which has unfortunately stopped working. I have searched extensively for a replacement dongle on your official website and other authorized retailers, but I have been unable to find it available for purchase.Since the dongle is an essential part of the wireless connection, I would like to know if there is any way to purchase a replacement directly from Razer, or if you could guide me to an authorized source where I can obtain one.Below are my contact details for further communication:Full Name: Abdelhalim AbdelfattahEmail: halim.ali.eg33@gmail.comYour assistance in resolving this matter would be greatly appreciated.Best regards,Abdelhalim Abdelfattah

So the day before yesterday (9/11/25) the wheel was perfectly normal, it was intact changing the volume with it spinning up and down. But then as of yesterday (9/12/25) the keyboard made a popping noise which turned out to be the wheel, I inspected it and it was just loose. Turning it upside down made the wheel itself become displaced and then just fall out.  Been trying to find anyone with similar issues but so far no one has had this problem and I don’t know how to fix it.

i was reading up on a 5 month old post abt the same issue but it was taken to pms and i was wondering what happened with whether or not this falls under the 2 year warranty. I’ve had this headset only since last christmas and have taken good care of it with only minimal damage to the head pad showing up recently, and now falling halfway off from wearing it. Hoping someone can lmk if thats under the exclusions or not bc im not sure !!