Razer Support

Hi, Firstly, I am new to the forums so my apoligies if I did something incorrectly. I am trying to enter my account but it is not doing anything when I enter my authentication code. I have it on my google authenticator and I enter it, but the page still says that I need to enter the code. Since there is no ''login'' button or something like that, there is only a cancel and help button. So I am assuming that it should automatically redirect me but it isn't doing anything. Does anyone know how to fix this? Thanks in advance.

I think that the Razer software needs a lot of work and updates. My requests: Full offline installers for all Razer’s software. Option to use Razer software without having to ever log in to a Razer Cloud. Option to disable Auto-Updates in all Razer software. Option to disable log files created by Razer software. Option to delete log files created by Razer software. Greatly reduce the number of background processes created by Razer’s Software. To reduce CPU usage, RAM usage, Disk activity and even Network usage (See request 2).  If you have any ideas about improvements for Razer software, or Razer hardware, then post your requests here.

I have new Naga V2 Pro. If I enable the “browser detection” feature, it will not allow me to save or modify the original list of “microsoft edge”. You can add/remove entries and, if Synapse Beta is left open, the smooth scroll feature does activate in the configured application. Once you click out of the tab or close Synapse, the list of applications is set back to the default of just “microsoft edge”. 

So I got the mouse for Christmas few years ago now and I love it but today it just died on me and at first I thought it was just a dead battery but after putting in a new battery it just died on me again and comes back on after removing the battery and reinstalling the same battery then turns off again so I was just hopping the pack of battery’s I have just where defective but I tried it with a rechargeable battery I know works and it did it again I think my mouse broke on me 

02/13/20150 razer blackshark v2 pro headphones were purchased, there was no activation code for 7.1 Surround Sound in the box. The device is registered in Razer ID, but the code was not sent.

mic too quiet on my razer blackshark v2 x on everywhere if i dont adjust mic volume on certain games, tried everything still doesnt work. any help?

i lost my phone and i cant know the backups numbers and the 2fa code so i cant buy anythingcan somone help

I’ve only gotten bot answers from ticket support, atp I’d like to cancel and buy a code from a third-party site instead.. 

I damage a few number of the PIN. There no services for a Ticket because is out of service. until June.What can I do. Theres no phone service. I buy them in a supermarket  

Hey there, My Viper 8K wheel started behaving weirdly recently, the scrolling is super finicky (sometime after a scroll down, it scrolls back up again without any input from me). I also get duplicated click when click on the wheel (most impactful when browsing, when wheel clicking on a link it pops 3 new tabs). Any one had the same kind of issues ? Any possible fix ?

Hello, i would like to ask if there is any way that if i am not at home and the fedex courier can call me or even text me to ask where can he put the product. Cause im not at home these few dates and i would like him to communicate with me.Or can you send the prodcut to the causeway bay store for me to get the product more easy and as soon as possible Thxxx

I bought the keyboard 2 months ago and for no reason the keyboard connection keeps disconnecting and coming back. I tried both programs, synapse 4 and synapse 3, with their current versions. There is a distance of 30 cm (11.8 inches) between the keyboard and the dongle, but the connection keeps disconnecting at unexpected times. I have the problem on 2.4 GHz.

Hi, from the Philippines here. I no longer use the mobile number linked to my Razor Gold account when I created it way back May 23, 2020. I don’t even remember the entirety of it since it’s been almost 5 years since I used it. Now, I cannot use the Razer Gold I reloaded for in-game purchases since the codes are sent to the previously linked phone number.

I bought a card and mistakenly ripped it off because it. Was wstery

I submitted my ID on Tuesday earlier this week and shortly after received an error message and was told Razer would be doing further checks on my ID? I have never had this issue when verifying myself. It is now Saturday and I have had no updates regarding my verification and as a result I am unable to spend the Razer gold I purchased. I have looked desperately for a way to contact Razer but am unable to do so as none of the support options relate to my issue. When I click on the verification section on my profile it just says it’s been processing since Tuesday and "Verification in progress. You'll be notified via email on the result." I have constantly checked my email (I have also checked spam) since Tuesday in the hope that I might receive something but I have had nothing so far. I really hope this can be sorted as I bought Razer gold purely for the Genshin promotion going on at the moment.

So I cleaned my keyboard today cuz one of the keys was sticking. Prolly had something to do with that sprite I spilled just a little. But now I want to completely get it back up to new condition. Where can I find a Kickstand to replace one I broke? Tried contacting support but they said it’s out of warranty and they won’t help me. But I will pay for one if anyone knows where I can find one. Any help is greatly appreciated.

So, I recently bought a Razer BlackShark V2 Pro from Amazon on February 7th of 2025. I've got the proof of purchase on the app & website. I was trying to find a new headset because my old one is broken in more ways than one. I ended up finding a cheap, but reliable priced Razer BlackShark V2 Pro headset on sale, being sold for $39.99, & I ended up buying them. Once they arrived on the same day, I set everything up, but as soon as I ended up trying to redeem the product code that I was emailed, it said that the code was invalid (A.K.A an already redeemed code). I did some research & found out that it was a valid Razer purchase from Amazon, especially seeing the fact that even on the Razer website, it gave me the option of choosing to buy the SAME Razer BlackShark V2 Pro on sale from the Amazon website or app. So, I put in a support ticket (on my previous account) explaining my issues, after a few more times of trying

Hello,I ordered a laptop which was supposed to arrive no later than March 3rd. I live in Berkeley, but will relocate to France on the 20th.Despite my numerous emails to the Support, I did not receive the tracking information so far. Apparently, the laptop I paid for is still in the warehouse. Out of the blue, two days ago, I received an email from Razer saying my order has been successfully canceled. I have not been refunded, and the Support has no idea why I received such an email. This whole experience is a joke. Did it already happen to anyone else? Are there currently big delivery delays? And is it possible to ask for a delivery in France without having to pay the international delivery costs? Thanks a lot!

I paired synapse 3 with 4, synapse 3 is not cleaned from synapse 4, it remains registered .and in the macro software it shows it as right click instead of left click in synapse 4. When I switch to synapse 3 everything returns normal. why does right click pass in synapse 4  

I've tried everything i can to get this headset to work, I've gotten the Bluetooth to connect,  and i got audio through it one time (Now it doesn't play audio)  never was able to get the mic to work, i went through and followed all the steps for troubleshooting, and i feel at a loss, and for 120$ i feel like that's bull honkey. I noticed that synapse doesn't recognize the headset and i cant figure out how to make it recognize the headset no matter what i do or what synapse i use. has anyone else experienced this issue with this headset, all my drivers are updated? am i just SOl? 

My razer Proclick from 2022  started to no longer work on bluethoth blue profile, thankfully the others two still worked at that time, but yesterday when i tried  to paired to diferent devices it was not able to, after trying every avaible solution(razer clean up tools, delete all profiles, try other devices, resetet thru synapse) i get to the conclusion that the bluetoth bodule gets bricked as the manual indicates to press for 3 seconds the pairing button only changes to the other profile whithout giving it a reset to the pairing mode. also is worth note that the light is blinking twice as it should be but a little faster than when is in pairing mode.in a month i will dissasamble it to try give it a true reset and coment here for other with the same problem.

Hi. I think I got a good deal on the nommo v2. It's not the pro version.  Is there a difference is the sound quality? Or is it just the puck and the wireless subwoofer? Also, would the wired subwoofer from the v2 standard edition work with a standing desk or are the cables to short?

 I cant select buttons, cant really work with the feature

Hello! I tried to flash the Razer Thresher Ultima. After connecting the headphones to the PC, it gave out that the file hostapi_vmi.dll lost or broken. What should I do?

Hello i opened my razer account a while ago and i resetted my phone with the 2FA Codes inside now i cant acces my codes . I Need help please.