Razer Support

Hi! I just purchased a mouse from one of the biggest webstore of my country, but the synapse didn’t identify it. I made many attempts what I found about the driver issue and finally I checked the SN, but the razer system didn’t recognized it. I have a feeling that it’s a fake one.Here’s a picture:  Is it a real one and I’m the idiot or is it fake? If it’s a fake one how can I get some feddback from Razer about it to get a refund?Thx,​​​​​​​Laszlo

Everything worked fine for me, but recently the mouse stopped working via 2.4 GHz dongle. The mouse only works via wire.I can't update the mouse drivers for wireless connection, because my computer doesn't see the adapter, for the same reason, I can't update the firmware or use razer applications (hyperpulling or mouse pairing tool).Removing via device manager doesn't work, any combination of USB ports doesn't work eitherWhat's interesting is that I just bought this new computer, and the wireless connection worked for a couple of hours before rebooting or before I connected the Internet. But now it doesn't work and I don't

2 days ago I tried to plug it into my playstation like I always have been and it didnt want to connect. Same routine for 1-2 years. All of a sudden doesnt want to work? I take keycaps off and open the keyboard, nothing visibly messed up. Maybe Usb c port? I tried a different cable not razer branded but didnt work so i dont know what else to do. Please help, spent all my money on the keyboard and i dont want to buy a whole new one. If I could send it into razer and see if they could fix/ check it that would be GREAT!

Hi there, I was wondering if there’s any way to get a dongle replacement for my Razer Blackshark V2 Pro? Any help would be much appreciated. 

Hi Razer Team, as you can see the title, I cannot register my Razer Blackshark v2 X because it is registered. i bought the headset on 10/1/2025 from Shopee and it’s here today (13/1/2025). When i put the details and press add, it showed me that the product is registered. Can someone help me get the activation code?

I added money to my razor gold account to buy steam wallet giftcards but they have been out of stock for a while. Sometimes I would see that it is available but when I try to buy it, it would immediately become out of stock. Is this a glitch? When will they restock it?

I ordered several things from razer yesterday for quite the hefty sum using a guest account . The money was deducted from my card but i did’n’t get any confirmation or tracking mail, so i checked the mail adress i entered but it was the correct one. Since it was sunday i just decided to wait a bit, but i still haven’t gotten any confirmation other than the withdrawn money. Given the money spend i thought i’d try my luck here and ask for help with this issue.

I got these earbuds as a gift a while ago but they stopped working pretty soon after I got them so I just put them away and stopped trying for a while, I just found them again and they still won't pair or do anything. The case still works and has a green light but the earbuds themselves do nothing.

I lost my old phone and forgot my back up codes. I wanted to pay with my Razergold, but I couldn't pay without a backup code or authentication code. Please help me, I dont want to waste my 500 razer gold

The tactile scrolling mode doesn't work, at one point it just stopped working. You can hear the switch clicking but nothing happens

I bought a razer good gift card that has been pending for days. Can I just cancel it and get my money back please 

So basically a friend of mine gifted me a barracuda x headset but there’s a problem, they don’t know when they purchased the product and they do not have a proof of purchase so I cant register the product.

Hello,making this post again pls help so i know what to doI purchased a new Razer product on Amazon, but during the registration process, I received a message stating that the code has already been redeemed. I believe it may have been used before. I have the invoice and can provide the headset details, including the serial number and product number. Could you please assist me?Thank you.

So i bought a razer basisik V3, it has worked amazingly since i bought it but now the scroll wheel wont scroll. I have tried other USB ports, I have tried reinstalling the synapse software, I installed the new firmware, i cant get it to work, Yesterday I could get it to work for the dayy, but today i can’t get it to work, apparently its out of warranty is there a fix for this?

Hy! The activation code don’t working. Please help me

please unlock my account i js top up 100sgd inside and i need to recharge ml

Hi folks, Does anyone have experience contacting BOTH the Razercare Warranty people and the RMA people? I sent my laptop in for repair about 1 month ago and, like everyone else, have heard nothing from the RMA team other than “received and processing” and another message that says “external depot request,” depending on the page.  I’ve called the Razercare people several times and even THEY said they keep trying to contact the RMA team and that the RMA people aren’t responding to them. The Razercare folks know my laptop is at the factory--that is all they know, and they keep saying they’ll let me know when they can reach the RMA people, but each time I call, they say they can’t reach them. I recently tried sending a message in the case history, so maybe I’ll receive a response there. That’s tbd.  I’m not sure if I have a question or I’m just missing something here, but I keep seeing threads about the RMAs just not happening or Razer stealing

My Razer blade 15 purchased less than 1 month ago has been received since July 12, 2024 by the repair service for a screen failure and the promise of treatment in 3 days is clearly a lie.Unfortunately for me it is my work tool and since then my activity has been at a total standstill.I'm not even talking to you about the cost that this represents.It's July 30, 2024 and this is clearly a call for helpa replacement PC?an exchange?a refund? so that I can buy a new oneanything but please find me a solution I have a family to feed ...a refund? so that I can buy a new oneanything

I have a razer blade 15 advenced model 2022 and ı download New Windows 11 but ı use driver booster and download drivers but ı see only black screen after opening

This has been a reoccurring issue with my razer blade. Usually I am able to download the latest intel wifi driver, uninstall the current driver, and then use the updated driver, but this time nothing is working. I’ve done the network reset through the Windows troubleshooting as well. Didn’t work. Any ideas on fixing this issue once and for all so that it stops coming back every couple of months? Is it due to Windows updates? 

Would like to purchase THX Spatial Audio. How to make a payment from Ukraine?

Hello, I have an Ornata v1 keyboard and after a year of use a lot of dirt has accumulated on its membrane. I would like to know if I can remove the keys without damaging the device.

My Leviathan V2 is about a year old and while connected via USB, during gameplay the sound will start to jitter and quickly degrade to almost no sound.  This happens after between 10 - 30 minutes of gameplay.  When USB is disconnected and Bluetooth enabled sound works perfectly.  Drivers are updated.  

when i use them and try and connect them to the razar audio app on my phone so that i can change modes so i can hear games and stuff i can get through the first part but actually pairing is not working my phone and headphones are next to eachother and still wont pair, i need help on how to pair them so i can hear, and sometimes they turn oiff randomly  

Ok so i just bought the Playstation version of the hammerhead earbuds because they stated they last up to 6 hours per charge.My question is then why am I only getting 2 hours max before they say low battery? I definitely have them charged to 100% and it's frustrating me that I have to use one and when that goes flat I have to swap them My other issue is they keep losing connection while talking to people which is really frustrating. Is there anyone who can help or am I screwed because I bought them from an online retailer and not in person? The company won't get back to me.