Razer Support

IVE BEEN TRYING ALL NIGHT BUT I CANT SEEM TO RECEIVE PLS HELPPP

I’m getting SSD temperatures over 80° while gaming, which is causing significant hangs in games that stream textures like Horizon Forbidden West and Final Fantasy XVI. Is this what other people are seeing, or should I reseat it to make sure that it’s being adequately cooled/RMA?

Hey! Like few others on this forum I have an issue with Razer Pro Type  typing randdom characters twice.Idk how long is that going on  as I bought keyboard as a present for my wife to add  to her home office/gaming set-uup when it was initially rreleaased.She said she is experiencing this isssue at least for a year or may be more.I took keyboard from her to test myselff and the issue is there. Any soolutions to this? PS this text was writteen using this exactly Razer Pro Type and all double types arre kept.

Good afternoon, I can't activate the code in THX SPATIAL AUDIO. I activated the headphones in my personal account, entered all the data and received the code by e-mail. I have entered and copied the code several times and he writes to me that I cannot activate it, please try again. Please help with this issue.

when i got the razer siren v3 chroma i didnt work so i uninstalled razer synapse and redowloaded it. i seemed to have the wrong version because i didnt update it ever since i used my blackshark v2 pros (which work fine with synapse and i never had any problems with.) the i played some games and it was working great! but then as i was playing counterstike all of the sudden it stopped working. i dont think it was a hardware issue since it was picking up sound on the audio meter and the peaking indicator, but wouldnt show any output in razer synapse or show up on the windows audio deice configuration.

I received my order today and noticed that the lights on the O button are most likely broken. They only light up white and when I turn off the LED on the Razer app, the O button still lights up . I don't know where else I can ask

Hello, I recently bought Baracuda X and tried to install the spatial audio app. I generated the verification code, but it’s not working. I have also made sure to download the app from the right source.

The microphone isn’t working but the headphones are. Both are connected and are in default but the microphone doesn’t seem to pick up anything. I have no idea if this is a problem with the headset or my pc since it doesn’t show sound unless i put it directly in at my mouth like i literally have to eat it for it to show that’s there’s noise but then it’s just muffled. Is it fixable?

Hi. My Razor Pro Type is double typing very often, and can't find a way to fix it.as yoooou see soome letters is typing many timmes andd i can noot solve itDoes anyone have any recommendations ?Thanks.

I was wondering if the Razer wolverine v3 dpad is the same as the Razer raion but with the pivot?

I recently bought the Blackshark V2 Hyperspeed headset.After having microphone sound problems that I managed to solve, now it's the turn of the headset detection when I plug it directly into the PC. The PC does not detect it as a sound output or input. But I can still pause videos and adjust the PC volume via the headset buttons.Everything is up to date, the headset works very well when connected to the dongle, connected via bluetooth the sound is not good but I don't use it.I'm on Windows 11, I tried to repair synapse, because when connected to the PC it no longer appears in it either.What to do? Thanks in advance

Hello there,I'm new to your forum. Got my first Razer keyboard on a recent holiday. Razer Black Widow V4 75%. It has a German keyboard layout. So the special characters, for example the “ ö ”, is at the place (the key) where it can also be found on a normal German keyboard. So when I type this key, the “ ö ” appears on the screen as intended. However, the key cap of this key shows this “ ;: ‘, not the ’ ö ”. This is of course annoying. So what I need, as you already know, is a set of keycaps that match the German keyboard layout. In other words, where the key shows what appears on the screen after typing.I would be super happy if you could tell me where I can get them. So this nice Christmas present didn't quite generate the joy, but I'm hoping for you. Many thanks in advance. Sorry, but I dont know where to post this!

I am looking to buy a keyboard that I can use for my ps4. I was wondering if I can comfortably use the huntsman mini with my ps4.

Hello, I am posting this to ask why my package is delayed, when I have been given no issues? I have seen other threads, posts and whatnot of people needing additional information from Razer, or just needing to update their own information, but I have neither issue, I am told in the alerts on Fedex to sign for this package (which is normal) but when I try to sign I cannot, I don’t see how this would cause a clearance delay, as why would I need to sign before I even get the package at my doorstep? 

I enrolled my laptop to the Intune. Unfortunately, tenant is terminated due to long inactivity.   Laptop is unable to get enrolled into another Intune due to conflict with terminated tenant. I tried contact Microsoft support to ask if they could remove the hashkey from terminated tenant. Unfortunately, Microsoft indicated that hashkey could not be removed cause teannt is no longer exist. Microsoft support adviced that RAZER support may bale to help. It would be appreciated if new hardwarehash could be generated so I can enroll the laptop to the new tenant without conflict.      Thanks in advance Regards

Hello Razer Support, Recently, I've encountered an issue with my Razer Huntsman Mini keyboard after attempting to reset it to factory settings. Here's a detailed description of the problem and the troubleshooting steps I've already tried: Problem Description: After trying to reset the keyboard to factory settings, none of the keys respond.The keyboard's LED lights turn on when plugged into my computer, indicating it's receiving power.Windows correctly detects the keyboard, but none of the keys produce a response.I've tried pressing various keys, but none of them work.The keyboard doesn't respond when I attempt to enter the BIOS during system startup.Troubleshooting Steps Taken: I attempted connecting the keyboard to multiple USB ports on my computer.I verified that other USB devices work correctly in the same ports.I've restarted my computer several times.I un

Hellow all, I am using a Razer Barracuda X and i enabled the 7.1 Surround software. Unfortunately I dont seem to get any sound in browsers (tried Edge, Chrome and Firefox) when the 7.1 surround is selected as standard playback device. I do get sound when i manually switch it in the Windows Volume Mixer to the Baraccuda 2.4 device.The 7.1 Surround device / option is working when using it for World of Warcraft or windows sound tests.Anyone an idea how to solve this? Yours Sincerely

hi, so im having issues with registering my blackshark v2 x. i registered it myself about 30 minutes ago, but im unable to get my activation code with the card i was sent. if someone else has had this issue, can you help?to further go into detail, i registered the headset by myself, under my own account just fine. it just wont let me get the activation code for the 7.1 surround sound app.

I recently got my razer huntsman mini and it was working fine until today, the issue is that the key containing the slash and the question mark is not working at all, I’ve tried resetting the keyboard, downloading new drivers, and such and nothing has worked, even cleaning the whole keyboard, any solutions ?  (yes i had to look it up and copy paste it)

I bought razer kraken v3 hypersense headphones and registered them in Razer ID, but the activation key for 7.1 Surround Sound did not arrive in the mail. And an error appears on the website when trying to get it.

can anyone help me because my phone number just got deactivcated years ago and im using a different phone number now i still got my gmail in it and i already added a razer gold in my account and i cant use it to buy.. please help me

Just got a NAGA v2 Hyperspeed that i just got as a gift and having issue.  Current having same issues when using either blue tooth mode or wireless mode.Whenever im playing a game like rocket league or spelunky 2 ( Game in which i play on controller or just the keyboard) I start getting issue at the 2 min mark or 5 min mark - depending on what i set the power saving mode too. This issue does not continue if i turn the mouse off or used a different mouse.Firmware is update ​​​​​​​Troubleshooting step taken so farInstalling  syn 4  (did nothing) when i had syn 4 i try different time for when the mouse will go to power saving and the issue happen right when the mouse should be going to power saving .  uninstalling syn 4   (did nothing) used a different mouse no issues  

Razer basilisk v3 (wired) stopped working from one moment to the next, it doesn't work on my pc or any other, it has only been used for 3 months, it has never been dropped or hit, at first it didn't do anything, now it turns on the rgb and it flashes a green light but it's useless

Bought this headset as a birthday gift so that my son could wirelessly connect to his xbox. The box listed xbox one as a compatible platform as well as about everything else. Problem is when I go to connect it to the xbox i get nothing. Will this headset only work with the wire to the controller? I should have bought the xbox br anded version to get true wireless? Help!

Hi, I recently used a voucher for Razer Gold Coins, but I cannot use them because this account was linked to an old number that I lost and I cannot receive OTP’s anymore. I don’t have the backup codes as well. I need help in changing the 2FA of this account. I sent a ticket 2 days ago regarding this concern and there has been no response can anyone help me please? Thank you.