Razer Support

I have been unable to wirelessly use my razer viper ultimate, it will not pair or update firmwear. I have gone through all the troubleshooting options uninstalling synapse and mouse drivers. Using the pairing app  will find dongle and corded mouse but always fail to pair and firmwear update always stops and resets at 40%. When I tried to register my mouse it was rejecting my serial number. I have proof of purchase directly from the website. This appears to be a common problem and would like more information on how to resolve it.

My Razer Kraken Kitty V2 has had this issue since purchase, it’s been about a week or so and the problem persists. The RGB lights flash and blink random colours no matter what I do. I’ve tried to look up fixes for the problem but nothing seems to work. It seems to be a mix of the fire effect and others. I’ve tried resetting the device and going through my settings but I’m not sure what to do. Hope someone can help!

Ok so I have a 2015 Razer Blade 14" that has served me well throughout this time. Last year about this time I finally leaped from 8.1 to 10. Now the OS is acting a little finicky so I thought it was time for a fresh install. The day I was going to do it it booted into F9 and wouldn't let me pass it. But it just said Recovery Failed Error 3. I bypassed it from continuously booting into that by booting into bios and letting it restart from there, which worked. I then ran sfc, chkdsk, and dism, apparently sfc and chkdsk didn't find anything but dism completed successfully. It's still a little finicky and if I boot to f9 it still gives me recovery Failed. So I've heard I need to create a recovery stick for it but mine is older than 2017. And yes I'm fine with a complete wipe, all of my downloads and backups are on a separate drive. Any fixes are welcome but this is mostly for the recovery image. It never gave me a recovery Failed before the upgrade.

I got these headphones off Amazon, and got them today, brand new. Inside there’s the 7.1 surround sound card, but instead of a code that needs scratching away, it just has a QR code that sends me to the website to install it. In other words, I can’t actually activate it.

The battery of the pro click mini shows as nearly empty, but i just swapped them with new ones. Tested multiple different ones. Even tested on different pc but still shows as nearly empty. Is there a fix?

Hi everyone, Sometimes I got my mic stop working during a meeting. That happen with google meet ( with MS edge ), Zoom or Teams. I am under windows 10. It used to work perfectly, but for about couples of month, I got this random behaviour. To get it back, I need either to stop the call and re-enter in the call, or to select another mic and select back the Kiyo ProI am windows OS 10 and up to date to any update. Is there a solution ? 

hello! I wanted to register the headphones, but they are already registered. help. thanks  

Hi. when i connect razer core x chroma to my Rog Ally X with the cable provided in the package everything works well. However I needed a bigger cable bought a 2 m TB4 Razer cable and even with a TB 3 cable the device os not detected. What can I do? Many thanks.

Hi there! I have a Razer Laptop (advanced model 15 2021, RZ09-0367C1C3) and I´d like to know if I can install a  8tb NVDMe , in particular this one, which is at a very good price in amazon (WD_BLACK 8TB SN850P NVMe M.2 SSD Officially Licensed Storage Expansion for PS5 Consoles, up to 7200MB/s, with heatsink - WDBBYV0080BNC-WRSN) Would it be compatible? How many can I install, appart from the one with the OS (windows 11)? Just one I guess? or more? Is there room for that big heatsink? Do I need it? Thanks!!

Hello Support i need help cant register razer blackshark v2x it said already registred although i buy it new but through a 2nd hand seller when i try to register it tells me its already registered but when i try to look it up on 7.1 surround sound exactly in this link “https://mysupport.razer.com/app/self-help/surround-sound/index” it tells me that you should first register the your device  

Where can I order a Blade 16 Heatsink part #14051642-00 

US Customs will not release my package until they have an updated invoice with line 1 filled in.  Please help!

I purchased the Black shark v2 x  headset from aliexpress  but I was surprised that I can't activate the razer 7.1 software.

I can’t activate my code for THX Spatial for my Blackshark V2 Product Serial Number: 862401D27800550

Razer Basilisk v3 brend new scrolling when lifting of mat,when you try to lift mouse off the matt it scrolls up and down,i even have video proof of this,luckyly i have sellers guarante and i will get my money back,said it with my headphone and i will say it again NEVER RAZER AGAIN!!!!

Hi i bought Razer barracuda x 2022. i got a code by email but this code isnt working. What should i do?

My Razer Blackshark V2 HS BT, charges to 100 then dwindles down to around 60 in a few momentsWent 100 to 90, then to 86 then 74 then 60 in l I 4 minutes Brought it a few months and the description said it'd hold charge for up to 72h I don't understand thsi

My spacebar is broken, is there a place I can order a replacement key? The latch for the metal piece broke off and the rod to slot into it is bent. 

I bought headphones and registered the device. The code does not arrive and the message “the device is already activated” Please help.

 I'm grateful to those who tried to help. I researched and know how to get the code and the activation steps. The problem is that the incoming code is invalid and I need to get a valid activation code for the next step. I hope I was able to explain my problem.  

I bought the headset a few days ago when I tried to register it says it was already goneHow could it have been registered if the box was sealed?? please help!!!!!

When I register a new product, I get this message : ‘This product is already registered. If you did not register it, please contact Razer Support’. Can i get some help? Thanks!

My razer viper v2 pro stopped working out of nowhere, i tried to get i work again but it wouldnt, then i tried on my brothers and dads pc but i just wouldnt work???

I have an iPhone 13 and I try to connect it with my razer earbuds.It says connected but the sound comes from my phone. Can anyone help me?

Hello, I’ve just bought a new razer V3 pro from about 10 days. the issue is that the mouse randomly stops moving the cursor. when I check in Synapse it shows it as connected and has plenty of battery. also the dongle color shows that it is connected however the cursor is not moving. it only works when I disconnect the dongle and then reconnect it again. anyone knows how to fix this? I have the latest firmware update found in this link https://mysupport.razer.com/app/answers/detail/a_id/14169