Razer Support

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

didn’t receive them for a 3rd party seller and trying to keep it out the trash 🤞🏼🙏🏼

I am having problem with the mic monitoring. It is driving me crazy. I can’t have a conversation without stumbling over myself because i can hear myself. I have tried turning of the side tone or mic monitoring int he app on the PC, but it didn’t make a difference.Any help would be amazing or i will be sending this head set back for a refund

Razer Kiyo stopped working. It just the ring light just flickers and turns off every minute or two, I cannot see a solution in the forums or so. I have tried almost everything from updating synapse software and so forth. Please help.

I have been trying to locate the support ticket system on the Razer website for some time now. I cannot tell if it is intentionally buried or if I am simply missing it. Either way, I cannot spend more time searching, so I am posting this thread instead.I own a Goliathus mouse pad with Chroma. It has worked reasonably well up to this point, though I say that with some caution given Razer's track record with product reliability. Recently the lighting stopped working across the full perimeter. It now only illuminates in one small section regardless of what I do in Synapse, the Chroma app, or through driver updates from both my PC and your website.I have seen other users post about the exact same issue. Many of them received replacements after they were able to submit a support ticket. Since I cannot find that option on your site, I am posting here with the clear expectation that a support team member will follow up directly.

My Tournament Edition controller randomly disconnects midgame, making it absolutely unusable. I saw that there has been discussion about this a few months ago, has a fix been found or do I need to refund this controller? I don’t use rumble on my controller and have never had it on.

After a recent windows update my Razer Blade 17 RZ09-0368B secure boot prevents windows opening whilst secure boot is enabled. If I disable the function in Bios this prevents certain games from launching.I have downloaded and installed the latest Razer firmware updates however these seem to be from 2021. Will Razer release a new firmware update for this model to clear this issue?

My huntsman mini have key spamming issues. I tried in different device and cable but still have the same problem. Even reinstalling synapse couldn't fix the problem.

My phone number linked to my Razor gold account is no longer available, I can’t receive any codes now, what should I do.I need some help I think.

I just bought a razer gold card and redeem it but i realized that i need my old phone number for 2 step verification T-T

i recently reload my razer gold now when im about to top up for game credits an otp was sent to my old number and i dont have any access to it anymore and i cant change it because you still need authentication and also it doesnt have any other option i dont have backup codes and theres no email authentication option how can i change my phone number i need to top up already. PLEASE HELP!

My Blackshark v2 x appears ''already registered by another account'' how it can be ?! only me have the heaset and box please help me if someone can

My Razer Blade 15 (2019) RZ09-03006 is constantly crashing out of nowhere. It will crash if plugged in or not, crash if idle or under load, if the temperatures are high or cold, and so on. I cannot manage to pinpoint the issue. I have tried re-installing windows, ran memtest86 to determine if ram was the issue, ran crystal disk check and the disk is reading healthy, reseated both the ram and nvme ssd, ran one ram stick at a time and both crashed, and I have run all types of command prompts in administrator to “resolve the issue”.  The codes I am recieving is CRITICAL_PROCESS_DIED (0xEF), UNEXPECTED_STORE_EXCEPTION (0x154), KMODE_EXCEPTION_NOT_HANDLED 0x0000001E, 0xc000021a, and DPC_WATCHDOG_VIOLATION. Any advice in the right direction would be greatly appreciated. 

Why is it you choose to not support the effort of the openrazer project? They are making drivers for your devices on Linux, for FREE .. it allows you to profit off of Linux gamers, without spending time pr money on developing drivers. They are the.reason why I have been able to keep using my  razer mouse and keyboard, but I still can't use my razer Blackshark V3 Pro, because of some issues reverse engineering the dongle commands. The developer reach out publicly 3 months ago, but no response from you... Why is that?Should I just give up on your products and purchase a different brand, where Linux developers isn't ignored?

I gave my daughter a razer turret xbox one for her birthday and she seems to have lost the usb dongle moving it around between her xbox and her computer. I am wondering if i can buy a replacement as it is out of warranty. Also I have the standard Razer turret too that i got second hand and didn’t come with a charging dock or dongle so am looking to purchase those too. 

I recently got the Blackshark v3 pro headset from razer.com and it arrived today and since i previously had a razer product i tried to update the synapse, thr problem was, was that it opened and closed rapidly and wouldn’t let me download so i uninstalled it and all razer files from my pc and now the installer from the website wont even launch. i click allow this device to make chanhes to your device then it closes. Ive tried everything i could look up from people with similar issues and i had no luck, i even contacted microsoft support to see if it was my computers fault and by the end of the session i was told to contact razer themselves. Is there any fixes to this?? if not my other issue was i could not return the item because it doesn’t recognize my order number and email despite me copying them directly from the email razer sent me. if ther are no fixes for the synapse id like to return then but if it falls out the window of return by then im done for. Please help. 

It wont charge up using the charger. When I plug it into my PC via USB cable, after about 10 minutes it turns on for about 15 seconds then turns off again.I tried different chargers, different cables, etc. Holding the button for 5-7 seconds then 30 seconds.  Anything else I can try before I take it back? I got it for Xmas 6 months ago.  

The dongle on my Razer Hyperspeed V2 mouse, which I bought two years ago, was broken the day I received it; it wasn't working and the computer wasn't recognizing it. At the time, I didn't have the time to deal with the complicated warranty process, so I didn't bother. Now I'm requesting a new dongle. I wanted to try my luck with Razer because I believe they are a customer-friendly brand in these matters. My mouse is almost in pristine condition, practically brand new.

Hello, I want to know if the codes for the Overwatch 2 skins are still available in the Sanrio x Razer collaboration products. I would like to obtain the Juno Hello Kitty code but I don't know if when buying a product sold by Razer, for example on WePlay, When purchasing any object from the collaboration, I will receive a code to obtain the skin in Overwatch. Thanks :)

Dear Razer Support Team,​I am a big fan of your products and currently use the Razer Barracuda X (Mercury Edition) headset. Unfortunately, I have lost my original microphone and I am looking for a replacement.​Could you please let me know where I can purchase an official or compatible replacement microphone for this specific model within Turkey? I have checked some local online stores, but I want to make sure I am getting the right part that fits the Barracuda X.​Thank you for your assistance.​Best regards,​Elif B.

Hello i not to long ago want say about a month got my controller and its been working fine up until now i was using it last night then i tried to use it today and it didn't come on at all and i only use it for my ps5 like i tried everything to get it to work i dont know what to do anymore if anyone can help or any other suggestion im all ears

Hi,I was under the impression you could connect multiple Razer devices on the same usb dongle.But Synapse doesn’t allow me to do that.I have 2 mice and a keyboard, they all came with a dongle. But the RazerUSBHyperspeedDongle utility used to connect a device to a dongle only connects the device to it’s dedicated dongle.In Synapse the button indicating you can connect multiple devices is greyed out and doesn’t launch any thing. I had all these devices connected at least once to update them. Does someone know how I could connect my devices to the same dongle? If it’s not possible, there is no reason for me to buy only Razer products.

today when i opened the thx app it wasnt opening and the audio was almost not exsisiting