Razer Support

Hello, I have lost  the USB-dongle for my Razer Viper Ultimate. Love that mouse, tell me  it’s replaceable? Thanks

I feel like I’m in a loop. I just need to change my phone number so I can do 2-Factor Authentication for my Phone and PC and to Update my details. I don’t have access to the old phone but I have access to everything else. How do I change my phone number? The website just kind of throws you in a loop when trying to contact support.I would like to connect my Razer Kishi to my PC account to make use of features. I would really appreciate the help.

Совсем Уважением я сделал всё как написанно на сайте. Но программа THX Spatial Audio всё ровно требует код. Я даже эквалайзер не могу пользоваться. Потомучто он как раз в этой программе  THX Spatial Audio.

I bought  Barracuda !--tgqphd||[]-->X from amazon , and when i tried activating 7.1 surround sound, and it says the product is already registered. 

Hi, I have completely lost access to my registered Razer ID email. This mail account was compromised via a cyber attack, and the Microsoft Safety Team has permanently suspended and destroyed the email address due to security protocols. It no longer exists globally.I am currently still logged into my Razer ID on my browser here, but I cannot link my phone number or update my email because the system insists on sending verification codes to my dead mail address. Could you please create an internal support case for me to manually update my email address to my new secure mail address?Thank you. 

Здравствуйте! Но ваша THX Spatial Audio программа тоже требует ключ активации. Где мне его брать ???

I bought Blackshark v2 X, and when i tried activating 7.1 surround sound, and it says the product is already registered. 

Hello I bought my Razer Kiyo Pro Ultra last year and has been using it without problems.I have a Razer Synapse 4 already installed a few days ago. A lot of my peripherals got problems but eventually was able to fix them.Just recently, I was using the webcam for a video call. dropped the call after and tried calling another one. Suddenly it stops working. The PC does not recognized that there was a camera plugged in. It was still with a steady white light. So i tried unplugging and plugging it in again. Now there was no light. Tried other ports but still not working. Tried to install the latest driver but even razer cannot detect it. Tried plugging it in to my laptop but no avail.I have not used it in anywhere else but video calls and online meetings. Any help would do.

I bought Blackshark v2 X, and when i tried activating 7.1 surround sound, and it says the product is already registered.

Здравствуйте! Я зарегестрировал ваш продукт (Наушники Razer Kraken v 3). Но код мне на почту так и не пришёл и в коробке его нет. Прошу помогите!!!

Hi Razer Support Team,I am currently using the Razer Kraken V4 Pro headset in Hong Kong. Due to the extremely hot and humid summer weather and my sensitive skin, the original synthetic leather earcups are causing severe stuffiness, excessive sweating, and mild skin irritation/allergies around my ears.I would like to replace them with breathable fabric or mesh earcups and need to confirm the compatibility of the following official parts: Are the Razer Kraken V3 Series Earcups compatible with the Kraken V4 Pro? Are the Razer Barracuda / Barracuda X Earcups compatible with the Kraken V4 Pro? If neither is compatible, could you please advise how I can obtain or purchase a compatible set of official mesh/fabric ear pads suitable for summer use?Thank you for your help.

I just purchased a razer wolverine v3 pro updated the firmware and under polling options im only see 250hz wireless and 1000hz wired.   Where is the 500hz wireless?   Im not using a headset.  Is synapse bugged or is the firmware?

Cannot find serial number it is not anywhere under the chair that is visible.The problem i have with the chair is that the armrest cushion is split and the lumbar support cushon elastic has stretched and will not stay in postion

I bought the razer Kraken v4 for the promotion for 007 fist light and it got delivered today but I didn't get any email for a code 

I have a problem with entering my address in the RMA form. When I enter it, it says “Please choose the address from your region” and I cannot proceed further. Tried several times, different browsers, private modes etc...still it will not accpet my address...which is the same as the account, and which was already used in a previous RMA.. Razor help is very slow and not really useful in this case so maybe anyone had this? 

Wolverine v3 Pro NO 500hz mode wireless?

I was having an issue with my Razer Deathadder V3 where it would stop responding to any mouse movements for anywhere from a split second to a few seconds at a time. Very frustrating. I found out I was running old firmware, so I updated the firmware for my dongle and my mouse. This did NOT fix my issue. I cleaned the sensor with some alcohol, but this didn’t fix my issue either. I was on the verge of buying a new mouse, when I randomly tried something in the Razer Synapse software and, so far, my mouse is now working fine. Under the Razer Synapse software, in the config section for the mouse there is a mouse pad surface calibration. In there it shows you how to reset it. I did this and so far, my mouse is working great. Hold the left mouse button, right mouse button and scroll wheel button all together for 7 seconds and it resets it. This fixed it for me. Try it and see if it works for you. 

Hello, I am a Razer Kraken V4 Pro headset user, currently residing in Hong Kong. Due to poor breathability, these headsets are uncomfortable to wear in the summer, and I also have a skin allergy. Therefore, I would like to inquire if there are any alternative earcups available.The weather is currently very hot and humid. I find the original synthetic leather earcups of my Kraken V4 Pro headset too stuffy, causing excessive sweating in my ears. Furthermore, this material has recently caused mild skin irritation and allergies around my ears, and the earcups are also starting to show slight wear.Therefore, I plan to replace them with fabric or mesh earcups. I saw some replacement parts on your official website and would like to confirm their compatibility:Are the "Razer Kraken V3 Pro / Kraken V3 HyperSense / Kraken V3 Earcups" sold in your online store compatible with the Kraken V4 Pro?Are the Razer Barracuda X / Razer Barracuda earcups compatible with the Kraken V4 Pro headset?I would be

My Razer Blade 15 (2023), model RZ09-0485, cannot boot any Windows bootloader due to a locked Secure Boot state. My device is out of warranty, but this is a known Secure Boot firmware/certificate issue, not a hardware fault — I'm requesting the recovery firmware package to reset the Secure Boot keys / Platform Key for my model.I believe this is the known Secure Boot key invalidation issue affecting Blade laptops in 2026 (related to the 2011 Secure Boot certificate expiration / CVE-2023-24932 transition).Device details:- Model: Razer Blade 15" (2023) — RZ09-0485- CPU: Intel Core i7-13800H- RAM: 64 GB- Storage: Samsung MZVL21T0HCLR-00B00 (1 TB NVMe)- BIOS: AMI Aptio (engine v2.22.1287, 2023), Razer BIOS v1.03- ME Firmware: 16.1.25.2049(Serial number and proof of purchase available by PM on request)BIOS Security tab status:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (greyed out — cannot be toggled to Disabled)- No "Key Management", "Reset to Setup Mode", or "Restore

مرحبا فريق دعم لدي طلب من البارحة في الانتظار

I lost my old phone number and i cant buy anything because need otp, i don't have acces to authenticator or backup codes too, please help me

I`ve bought Razer Blackshark v2 X headphones but I c`ant register  it

These are brand new headphones that I had just bought. Fresh out of the box.For about 10 minutes, they were working perfectly fine. However now, they seem to heavily unbalanced. The left side is getting much more audio than the right. So much so, that it normally sounds like the right side is just completely disabled. I can only hear audio coming from it when doing the ‘Windows Audio Test’ thing.  I’ve tried reinstalling Synapse. I’ve tried reinstalling the drivers. I’ve restarted my PC. Nothing has worked.As for fixing the balancing, I have no idea how. No settings I change in Synapse seem to do anything. And the balancing settings I know of in Windows 11 (From the dropdown bar in Sound Settings under the Properties. And the Balance button from the ‘Levels’ tab from Control Panel.) are both completely missing.I need help to fix this issue if anyone can please help.

As per title my scroll wheel started to squeal after a few months.What should I do to fix the issue?Many thanks

I'm trying to get into a live chat with a real agent to get my item returned because it's saying my order number and email are wrong but that's not right I've copy and pasted the order number from the email sent after I bought it and I don't want this product. But I'm assuming maybe it's because I just got it today so maybe it's not in the system or something I honestly don't know. I don't want it to be to late and not be able to return it.