Razer Support

Hello,I'm having a problem with my Razer Blade, as described below:- I replaced the original SSD with a different one- I put the original drive aside- The new drive is running like a charm- I need to retrieve some data from the old drive, though- When I insert the original drive, the system won’t boot- In the BIOS, its status is “Frozen,” as shown in the attached imageWhat should I do? I don’t want to format it because of the data. 

I bought a Razer DeathAdder V3 about 2–3 months ago, and it had been working perfectly. However, for the past day it has been disconnecting and reconnecting every minute. I have all the firmware up to date.

Just my luck. few years ago got a razor deathadder elite mouse that came with my old pc but now the essential right click seems to no longer work and bugs out by not registering holding properly in some games and even when I’m using unreal engine to work on something. I’m certain it’s not a bug in the software since I tried plugging it in a laptop and still got the same problem but now I’m just stuck with a mouse that just annoying to use. It seems my mouse warranty since this mouse is sorta old so I’m just stuck...

 I lost my 7.1 Surround Sound activation code for my Razer BlackShark V2 X. Can you help me get a replacement code?

Can i have code pin of razor gold card if my card pin are torn

Hello. I got the Razer Kraken kitty V3 Pro today and i have registrerd it, but have not recieved a code for the 7.1 surround, only an email confirming that my product is registrered. I have checked spam folder too.I also checked https://mysupport.razer.com/app/self-help/surround-sound/index but it didn’t help me.I don't know what to do anymore.How do I get the code?

I’m using razer viper v3 hyperspeed. It was working great till I downloaded synapse 3. since i did middle-click autoscroll function stopped working, but it works fine while software is running. I’ve tried to clear mouse drivers - still doesn’t work, have tried to find some options in synapse 3 - i didn’t. I’m confused:| 

I made custom setting to my EQ settings for one of my games siege , I have heard it maybe my cloud profile needs to be reset i have been through the support page and i just can not find where i can talk with someone on a chat or support to get this fixed for me if someone here can assit me that would be great

is was working yeseryday but now it dont and it just worked when i held down esc and now its not agian and all it does it just type out what ever i clikc like 9 is just 9 not F9 and it lights up and works and when i click Fn it lights up too

Hello,I would like to add my Razer BlackShark V2 X headset to my email account. When I try to register the product, I receive a message saying that the product has already been registered.Could you please help me transfer or register the headset to my account?Thank you.

Misplaced my 2.4 dongle and detachable mic of my razer barracuda x chroma headset RZ04-05220100. how do i order for a replacement?

I’ve tried 4 cables for charging my death adder v3 pro. No luck at all. No charging light. It stopped working like nothing.  serial number :  

I have lost my viper v3 pro dongle so can no longer use it wirelessly, how do i order a replacement??

Hello, I bought a Razer Kaira X headset, i registred it in the forum, put my email ect, but i didnt get the Activation Code for surround 7.1, can someone explain me how it work ?

edit: title should say dongle not dock, sorry.i have plugged it into multiple USBs, deleted all drivers including using razer’s deep clean, tried on other pcs, and used every other troubleshooting tip i have been able to find and the dongle will not register on windows or any updating software at all. I know the mouse is out of warranty but is it possible to buy a replacement dongle? the mouse works perfectly fine wired and charges both wired and on the dock, i do not want to have to buy an entirely new mouse.

I was using a viper 8k the other day when clicking on the scroll wheel to ping items in game stopped working. I assumed maybe it was just getting old and had a mechanical issue, but when I started synapse software (beta) it started working again normally. I didn’t think much of it, but a few days later, using a deathadder v3 wired on the same pc, the same issue happened and was fixed by opening synapse (beta). It also happened with a viper v2 pro (on that same pc). I was going to chalk it up to synapse beta, but I just had this happen on a deathadder v2 pro on a different pc with regular non-beta synapse where the scroll wheel would not click until opening synapse. All of these mice have the latest firmware and synapse/synapse beta are always updated. Seems connected to the synapse software, which I usually only run when I need to change some configuration. Is there some kind of fix for this other than to open synapse when it occurs (and/or remap the button, and/or reset to default). 

Good day, dear colleagues,last week I purchased your Razer BlackShark V2 Pro 2023 headphones on Amazon. I am a big fan of your company and own many Razer devices due to their high quality. However, I encountered a problem: with the Razer BlackShark V2 Pro 2023 headphones, when I play Counter Strike 2 or generally listen to music or watch videos, the sound becomes muffled and sounds like it is coming from a barrel, making it sound terrible.it seems to me as if something muffles the sound and it creates an effect like in a barrel, as if some limiter prevents the sound from being clear and good and muffles it and the sound comes out like in a barrelmaybe there is a way to reconnect the headphones to the computer, i.e. completely remove it somehow and reconnect it, or download a new driver, or enable some function somewhereI have Windows 10 64-bit. I have downloaded all the necessary software for Razer products, including Razer Synapse, and adjusted the sound and gaming mode to my preferen

Hi - My Razer Turret Dongle has melted, unfortunately, and no longer works. Would any admin be kind enough to let me know whether it’s possible to order a replacement? I love the keyboard and it’s very unfortunately I can’t use it wirelessly anymore

Hello,I own two pairs of Razer Hammerhead True Wireless (2nd Gen) earbuds.On the first pair, the right earbud no longer charges, while the left earbud works correctly.On the second pair, the left earbud no longer charges, while the right earbud works correctly.As a result, I currently have one fully functional left earbud and one fully functional right earbud from two different sets of the same model.I would like to know if it is possible to pair or synchronize these two working earbuds together to create a fully functional pair. My phone recognizes both devices under the same model name, but I am unsure whether earbuds from different original sets can be linked together.Is there an official reset, synchronization, or pairing procedure that would allow me to combine these two working earbuds into a single pair?Thank you for your time and assistance. I look forward to your response.Kind regards,Enzo Taffet

I’m unable to install any software except Axon and Cortex.Here is what I’m exactly experiencing: https://www.youtube.com/watch?v=nDeysUZIg50 -I’m using latest version of Windows 11, nothing to be updated even at the optimal updates,-I tried to fix corrupted or missing system files via Powershell and System File Checker,-I cleaned Local Disk (C:) and there are no old files of Razer. (For the clean installation),-I’ve tried to install disabling Windows Security and Firewall,-I tried to install with my Razer devices disconnected, none of them worked.I have a Razer Support ticket open about the subject which has Razer Logs results in it. But it has been 3 or maybe more days and I didn’t get any replies even though I replied as my issue still persists. I think I’m getting ignored by the staff or something I don’t know. It pushes me to get help from AI. It suggests stuff. I do. And I think I’m about hack my own laptop.Past year I was unable to “run” Razer Synapse 4 and I had to use Synapse 3

So, I’m from india and I was looking for razer blackshark v2 x usb headsets but they are out of stock from everywhere and I don’t know when it’ll be in stock and they are the best headset in my budget and I want to buy that headset so badly 

Dear Razer Support,Model: Razer Blade 15 Advanced (RZ09-0367CEC3)Recently, my laptop started displaying the following error message during boot:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”When this happens, the system refuses to boot into Windows. I have to disable Secure Boot in the BIOS. However, once I off my laptop and on it the next day, the situation will occur again.  It has been for months since it had happened.  I have ran out of ideas how to resolve it. Please help.  Thanks.

Hello, I have noticed that even when manually setting fans to max they are far quieter than they were at max before, I would guess around 70% of power? I have tried reinstalling synapse, I have held down the power button for 40 seconds, I have updated windows, I have checked I have the latest firmware, I have taken the back off and done a good clean of the fans and vents, I have switched between power modes, but I still cannot get it to work. I noticed that with a lot of software on that shows fan speed don't work with razer do I can verify what RPM they are spinning at but it is definitely not max. I am wondering if this is a software issue from synapse 4 / Windows or a hardware issue and something is wrong with the fan sensor or the fans themselves. If anyone has encountered this issue or has any advice it would be really appreciated. Thank you Dan 

I bought the razer huntsman v3 pro tkl on march 19 2025 and the switches are loosening and i already lost my whole F button while i used my gaming keyboard accordingly. I want to submit an RMA but cant find one for my keyboard.

how to fix . this product is already registered (i have Black Shark V2 X)