Razer Support

win11系统，接收器链接，雷云4上更新了固件v1.3.3_r1后，电脑播后台有声音，但耳机无任何声音，已试过三个耳机全是这种问题，怎么办？

Hi everyone,I'm having two issues with my Razer setup and hoping someone here can help:1. Persistent firmware update notification:Whenever I pair my Razer BlackWidow V4 Pro Low Profile TKL and my DeathAdder V3 Pro together using the multi-device pairing feature (both devices on one HyperSpeed dongle), a firmware update notification keeps popping up and won't go away.2. W key randomly stops registering while gaming:In this setup, the W key (held down) also randomly stops responding while gaming and the input just cuts out. It happens irregularly and without any obvious trigger.Important detail: Both issues ONLY happen with multi-device pairing. As soon as I connect each device through its own USB dongle instead, the notification disappears and everything works fine.My setup:- Keyboard: Razer BlackWidow V4 Pro Low Profile TKL- Mouse: Razer DeathAdder V3 ProHas anyone else run into this with multi-device pairing? Is there a fix, or is this a known bug?Thanks in advance!

Im trying to make my extra button on my Cobra mouse an auto clicker with 20 cps when held down, i used to have it but changed it to a macro and now i want it back to the auto clicker, but cant find the button to enable turbo mode, ive looked at tutorials and my box to check for turbo mode just wont show up, what do i do? 

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors

Hello, I’m experiencing an issue with the microphone on my Razer BlackShark V3 Pro. Compared to my other headsets, the microphone volume is extremely low. When testing it through the Windows microphone settings, speaking at a normal volume only reaches around 6–8%.I have also tried the beta version of Razer Synapse, but unfortunately that did not resolve the issue.I’m hoping someone can help me find a solution to this issue. I try everything and still cant find the solution, watched videos on YouTube, reinstaling drivers,firmwares and etc.and nothing. If somebody find the solution will be perfect. 

Hi,I I've had the RAZER UNIVERSAL QUICK CHARGING STAND for over a year now. Unfortunately, just today my battery that was included in the package died. I searched all over the internet for a compatible one, but I couldn't find one. Is there a place to buy replacement batteries?  Thank you!

When using Razer Axon any wallpaper and accompanying RGB effects the effects only work when no other apps are open (Chrome, Discord, Steam etc.) when I open any other app the RGB lighting becomes static. When I disable Axon in the Chroma app under Chroma Apps it does not change the lighting at all even when I have other lighting settings selected in Chroma.  I have tried restarting all razer apps and I have the Dynamic Lighting windows setting turned off. Any help would be very appreciated!

1st boot security certificate i cant restore them no optionDid yall every update it so we can fix them? I saw a conversation 5 months ago about this and now what? 

Title says it the dongle for my Blackshark V3 just decided to stop working today. The headset works fine when the headset is plugged in, but when I try to use the dongle instead it won’t work. The LED doesn’t even turn on. I’ve tried swapping ports front and back, changing computers, resetting computer, reconnecting with the dongle with firmware, everything I can think of. I’m looking for replacement dongles not seeing them. help me out plz.

Dear Razer Support Team,I would like to report a reproducible issue with my Razer DeathAdder V3 Wired mouse. After extensive troubleshooting, I believe this case should be escalated to your engineering team, as the problem appears to be a platform-specific interoperability issue rather than a hardware failure.Product InformationProduct: Razer DeathAdder V3 Wired Regulatory Model: RZ01-0464 Sensor: 30K DPI Optical Sensor Connection: Wired USB Type-A Power Rating: 5V ⎓ 100mA Firmware: Updated to the latest official version using the Razer Firmware Updater Manufacturing: Made in China Serial Number: Available on the device label (can be provided privately upon request)Desktop EnvironmentOperating System: Windows 11 Pro 24H2 (Build 26100) Motherboard: ASUS Prime X570-Pro BIOS Version: 5044 (latest available) Processor: AMD Ryzen 7 5700X TPM: Enabled and operational Secure Boot: Enabled BitLocker: Enabled (TPM + Recovery Key) AMD Chipset Drivers: Latest package downloaded directly from AMD

Hi everyone,I recently got a Razer BlackWidow V4 Tenkeyless HyperSpeed and I'm having an issue with the battery charging.The keyboard works perfectly both in Wired and Wireless mode, and Razer Synapse detects it correctly. However, the battery percentage barely increases while charging.I have already tried:USB-A to USB-C directly connected to the PC USB-C to USB-C Different USB-C cables Different USB ports Wired mode while charging Wireless mode while charging Keeping Razer Synapse openThe keyboard was around 24–26% battery and, after being connected for quite a while, the percentage either stayed the same or increased extremely slowly. For example, it went from 24% to 25% after approximately 30 minutes.The keyboard works normally through the same cable in Wired mode, so the USB connection itself seems to be working.Is this charging speed normal for the BlackWidow V4 Tenkeyless HyperSpeed? Has anyone else experienced the battery percentage getting stuck or updating very slowly in Synap

Hello everyone, I recently purchased the Razer Chroma Soma Chair. I’m enjoying it so far, i just have one issue. i’m trying to have it set where i’m using Ambient Awareness & Screen Sync, but I also have Chroma Apps on so when I play games specifically made for the chairs rgb like Battlefield 6, Fortnite and Marvel Rivals the rgb doesn’t act accordingly. When I play BF6 it sorta works but when I play games like Fortnite and Rivals only the Ambient Awareness works. To anyone else who has the Chroma Soma can you perhaps help me and let me know if i’m doing something wrong? How can i have Ambient Awareness on and also have it set where when i play compatible games the rgb acts as it was advertised. Thanks in advance...

I noticed  that supercell games were removed from razer gold and why i was wondering why and if they will be back.

I just bought my Huntsman V3 Pro, and I love this keyboard 🐈 (although the only bad thing is the sound is a little bit loud 🔊). After using it for a few hours, I noticed a serious problem quickly. No matter what is the value for the actuation point, the reset point will always be 0mm. The reset point is supposed to have the same or near value of the actuation point, activate when pressed through it and deactivate when lifted through the same place. For example, if I set the actuation point to 1.8mm, no matter how deep I pressed the key, 2mm or 4mm, I need to release the key to 0mm instead of 1.8mm in order to reset it (⚪white bar). Even a 0.1mm little pressure (🟢green bar) from finger touching the key will cause the key not responding to the next keypress because it is still not yet reset (⚪white bar). Fortunately, the Rapid Trigger function does help to solve this problem a little bit, temporarily. I don't need to worry about the 0.1mm pressure or the 0mm reset point, since it rese

Hello, Unfortunately, my dongle has broken and I am seeking a replacement. I am based in the UK. I have reached out to support but no one is replying to me. Wondering if I can get some help here

hello, Kaira hyperspeed headset doongle can be selected 'usb' and 'xbox' mode.When in xbox mode on my PC headset is detected as xbox controller audio, when in USB mode nothing ?I have owned 3 of these now and numerous suport tickets with the same exact issue! Any suggestions please? The instructions indicate headset should show up in USB mode as karia hyperspeed headset, but even through hear connection notification noise when i plug dongle in there is nothing anywhere on the computer??? product code one headsets was RZ04-04480100-R3M1

I mistakenly scratched off 4 codes from my razor gold card how can I get it 

Hi, Is there any way to update the EC firmware on a Razer Book 13 ? (or force EC to reset/update ?)

I have a Razer Book 13, and last week, my battery swelled.I've been trying to find a Razer Care Center to purchase a new battery (not a third-party one), but it seems to be an impossible task. How can I find the locations of Razer Care Centers?I live in munich (germany). I tried a third party battery but after replacing the battery is not recognized and not charged by the laptop. I have tried with BIOS update and CMOS reset but not success. Therefore i am looking for original parts only. Thanks for your support. Razer Book 13 with Serial No. BY2049M15801796Battery:Model RC30-0357 Capacity 4762mAh, 55Wh Nominal voltage 55V 

I have had this mouse for about 5 months now, b the dongle wont turn on most of the time.The mouse is fully charged. but it wont find the dongle and light up. tried different usb ports, different cables, but didnt work.tried to reboot pc, didnt work then i tried to plug the mouse instead of dongle, then mouse worked, but when i unplugged the mouse and plugged in the dongle, it didn't light up.. after several attempts at plugging in and plugging out the dongle was finally found..  and the mouse works again..is there a way to prevent this from happening?This occurs with Synapse open or closed. 

I have a Razer Nari Ultimate (RZ04-02670 / RC30-026701) and I cannot get the 2.4 GHz wireless connection working.Windows detects the wireless USB dongle as Avnera AV6301 (VID_170D&PID_0100).The Razer Nari Ultimate Pairing Utility v1.01.00 detects my headset as Headset Version 106, but the Dongle Version is blank. When I click UPDATE, it immediately fails at 0% with:“Wireless USB transceiver firmware update failed.”I also tried the Nari Dongle Recovery Tool v1.02.00, but it says “No action required.”Razer Nari - Game and Razer Nari - Chat never appear in Windows Sound.I have already tried different USB ports, including a rear motherboard USB port, restarted Windows, and temporarily disabled antivirus Auto-Protect as a test. The result was the same.Is there another way to repair/reflash the Nari Ultimate dongle or restore it from Avnera AV6301 back to the proper Razer Nari device?

Hi, I have a Razer Viper Ultimate that keeps disconnecting and has become unusable. I’ve tried it on multiple computers, so I know the issue is with the dongle. How can I get a replacement dongle? Thanks!

I am currently talking to a manufacturer about creating a heat sink for the blade 18 rz09-0484 and similar. My fusion 360 skills are pretty weak and it would take me more time than I can give to model a heat sink. Anyone willing to help will receive a free replacement heat sink for their blade 18 once they are delivered . Please reply or pm me if you have any info or questions.Thanks

I have had my razer deathadder v2 special edition for a while now, probably 3-4 years and I love it. I decided to update the firmware to the most recent version around the same time that i updated from razer synapse 3 to 4, maybe a week ago. Over the years the mouse had been working completely fine but now, every so often, it will freeze in place for 0.5-2 seconds. After the freeze, it seems to do all of the movement made with the mouse at once. The majority of the time its when im playing games but i have seen it happen just browsing.Im not sure whether it was updating from synapse 3-4 or if it was the firmware update that has caused this. I am wondering if theres any safe firmware rollbacks/if this is a known issue with the deathadder v2 special edition. Any information/advice would help. Some information:I’m also having another issue with synapse 4 where I cant click windows icons if synapse is open. I have to close synapse to use my laptop properly. I have tried deleting and reinst

The code to activate 7.1 surround sound was not included in the product packaging.