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38992 Threads

urbanplaneNavajoWhite720
urbanplaneNavajoWhite720Insider Mini
asked in Razer Support

Kishi For Android App not available for device

Just brought the Kishi v1 from Amazon and when I go to find the app in the Play store I get the attached.Anyone know if the app is going to be updated for Android 13?I have a 1+ 10 Pro on Oxygen OS13. Just wondering if I need to send it back. 

18
B
3 months ago
M
MarrsonInsider Mini
asked in Razer Support

Razer blackshark v2 hyperspeed not connecting to dongle

Hi.I received my headphones today and they won't connect to the wireless dongle that came with them. It's a pair of Blackshark v2 Hyperspeed. I get the dongle up in the update tool but synapse can't find it.

1
Razer.Aero
7 months ago
A
autoFawnPERIDOT525
posted in Razer Support

2020 Razer Blade Pro: Nvidia 446.14 no compat hardware found

Title says it all. Games are warning about the older drivers windows push, but neither the international or DCH drivers will install for me. Have tried safe boot with DDU to clear it out with no internet, and still no dice. Could probably modify the INF to accept the hardware ID but i feel like i'm missing something. Regards Ken.

2
Razer.Speedcr0ss
3 years ago
C
critMagnetInsider Mini
asked in Razer Support

Razer Viper Scroll Issue + Loose Buttons

Hello. I have been using my Razer Viper (RZ01-0255) for around a year and a half now. Recently I started getting issues related to the scroll wheel. Scrolling down sometimes scrolls up and vice versa. Other times it scrolls too far or it isn’t registered at all. I updated Windows, updated the firmware, the mouse is connected directly to the PC and closing Synapse or reinstalling the drivers doesn’t resolve the problem. Another issue is the build quality. Over time the buttons got loose and started rattling.

8
JIXAW._.
1 month ago
H
headLightBluenetwork066
posted in Razer Support

Razer Seiren Mini driver not installing.

Hello! My friends recently bought me a Razer Seiren Mini microphone for my birthday, but I found upon plugging it into my laptop it doesn't appear at all as an input option? Going to my Device Manager, it shows up as "Razer Seiren Mini" but says that there's a problem installing the driver. I'm not sure how to fix it or whats the problem as every trouble shooting fix i've found hasn't worked. Hoping to get some help, pretty eager to try this out since it's my first proper mic

1
R
2 years ago
V
Vandooz
posted in Razer Support

Razor Gold Gift Card Balance

How can I check a Razor Gold Gift Card Balance without redeeming?

6
FiszPL
Vanguard
1 month ago
A
alfapa12
posted in Razer Support

Kraken TE audio controler no sound its coming out

literally it was working correctly and all of a sudden I stopped hearing sound, I checked in the audio devices configuration and the THX Spartial Synapse still marks that it receives sound but in my headphones nothing is heard, if I connect the headphones directly to the laptop and put the stereos as the default device if you hear everything well, but the microphones do not work. I tried to uninstall the razer synapses and reinstall it to see if it worked and after 4 reinstalls and many restarts I get nothing, it is as if the THX spartial Synapse received sound but did not send it to the headphones, I already have the drives and Synapse updated and nothing, the last option I have left is to try the control and headphones on another computer but that would have to do it on another day that right now I only have my laptop in my hands, I do not know if it is some driver error or something of windows 10 but I have no idea how to fix it, if someone could give me a hand with this would be r

1
Razer.Speedcr0ss
2 years ago
Fuchsiaeasycafe115
Fuchsiaeasycafe115Insider Mini
asked in Razer Support

razer viper ultimate does not work without cable

Hello. There was a problem with the wireless operation of the mouse. When the mouse is connected via cable, everything works. When without a cable, it glows but the cursor does not move. Tried reinstalling drivers - didn't help. Help, please. Important for work

16
Markat01
1 month ago
I
iGOSU-Admiral
posted in Razer Support

EQ Settings - Blackshark v2 Pro?

Hi Everyone, I have the new Razer Blackshark V2 Pro and the EQ settings out of the box sound really "boxed in". Lots of treble as well. I would really love it if you can share some good EQ settings for the headset and also the mic. The games I play are CS:GO, PUBG and Starcraft 2 :) Appreciate any responses, thank you! Mark

10
R
3 years ago
X
X-Zynth
posted in Razer Support

THX Spatial Audio Free with 2 activation codes of 7.1 Surround Sound?

i just bought Razer blackshark v2 X and i got another activation code for 7.1 surround sound, because before i haved a Razer kraken X Lite but it broke so, if i got 2 activation code of 7.1 surround sound, because in the software says me if i got a discount code of 50%, and if i got the new one, i can get a free THX Spatial Audio license free?

1
Razer.Zionzedd
1 year ago
thinkElectricLimebyte148
thinkElectricLimebyte148Insider Mini
asked in Razer Support

Razer Gold Card says its already used

I bought a Razer Gold Card today at a store and scratch it open in my car but it says it's already been used.Please I need your help. 

11
Razer.Aero
8 months ago
EvilTwinTepe
EvilTwinTepeInsider Mini
asked in Razer Support

Blackwidow v4 75% Double Keys

I have  month old Blackwidow v4 75%, and a handful off keys have started double typing. This is not an uncommon issue, and I see regular posts about it here.Currently it is my F/L/E keys, mostly. Sometimes other keys have it happen.I have tested with Synapse disabled, and I have cleaned out beneath the cap - I have NOT removed the switch itself and cleaned under that.Usually this seems to be a Firmware fix, but there is now firmware available for this keyboard (yet).

35
DarkenCBR
5 days ago
C
CopperRedPERIDOTcool954
posted in Razer Support

Razer Barracuda X sudden beeping and interruption in connection

Been using this headset for like 12 days.... working smoothly, but a few hours ago, the headset started beeping randomly. First it was like at every 2 mins. but then after a while it beeped randomly. now some beeps were triggered when I went a bit far away from the usb dongle but most of it happened when I was sitting right in front of it. Also, there was random audio stuttering when listening to spotify or youtube. First of all my headset never beeped earlier when I went just a few steps away (the kitchen or bathroom) but it just started this evening. So this is how I tried to resolve this issue... > tried restarting the pc > removed all cables and wires nearby, and remove unnecessary usb devices > tried updating firmware, but it was up to date > tried re pairing the headset with the dongle using razor pairing tool > tried uninstalling and reinstalling the headset driver > tried inserting the dongle in another usb port

9
itsmethough
1 month ago
RUBYsmartSlimyGreen957
RUBYsmartSlimyGreen957Insider Mini
asked in Razer Support

Razer Synapse Service Process.exe preventing windows shutdown and restart

I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. I looked up the error and questionable sources say it’s the .NET framework in Windows except I have no other issues with any other game or application on my PC. I used the .NET framework repair tool as well as reinstalled the .NET framework. I also fully removed and reinstalled Razer Synapse 3 from my pc. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc.I also ran sfc /scannow and CHKDSK with no visible problems. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. I’ve included an image of the error that pops up. Any help would be appre

28
P
1 month ago
E
Eisviik
posted in Razer Support

Crackling Sound in Razer Nari

Hello, I bought Razer Nari a month ago, and everything was prefect until today. I turn the headset on wirelessly, and hear this loud crackling sound and cannot hear the things that are actually playing on my laptop. I tried it with other laptop and everything worked perfectly. I never dropped the headset or damaged it in any kind of way. Does anyone know how to fix it?

5
R
5 years ago
RoseRedbitAPATITE642
RoseRedbitAPATITE642Insider Mini
posted in Razer Support

Battery Lasts few days with Basilisk X Hyperspeed Mouse

I've had a Basilisk X Hyperspeed for 15 months now. In the last 2 weeks or so, it feels like it is draining the battery super fast or at least the hardware thinks it is. I just put in a new Duracell AA a week ago, as the low battery message was appearing and 5 days later I got the same message. I put in another fresh battery yesterday and today the low battery message appeared again. I've tried the Razer support guidance about checking the firmware is up to date and that Windows (11 in my case) is up to date and they were already up to date. I usually connect using 2.4ghz wireless rather than bluetooth but when following the support procedure for checking firmware it said to connect via BT. When I did I noticed the PC telling me battery was at 13% despite only being put in the previous day. Anyone else experienced similar recently and have a resolution. Previously the battery had lasted months.

27
Flaxgeoheat362
1 month ago
R
realmoonlight
posted in Razer Support

How to disable Touchpad with a key bind on Blade 15

I would like to disable the touchpad with a keyboard shortcut. Please don't suggest me to enabling the option that disables touchpad when a USB mouse connected. I am using a 2.4GHz Wireless mouse and I don't want to remove the dongle every single time. Is it possible with Hypershift on synapse? I don't want to use third party programs.

1
Razer.Speedcr0ss
2 years ago
Violetfrontwatch720
Violetfrontwatch720Insider Mini
asked in Razer Support

Kishi v1 and iPhone 15

The FAQ on this site for the Kishi v1 states: “The Razer Kishi for Android | RZ06-029001 supports gameplay for the iPhone 15 series but is not compatible with Razer Nexus on iOS.” Is this not true? I haven't heard of anyone being able to get it to work. I checked mine: RZ06-02900 and it does not work at all. Passthrough charging works but there’s no other indication of connection. Does this mean it will support iP15 soon? Because currently there is no new firmware available. Or is it a mistake?

3
freshconnectBlackBean581
4 months ago
J
juanba50Insider Mini
posted in Razer Support

Razer Central Service 30% CPU Usage always

Hello, for a few days now the Razer Central Service service/process does not stop consuming my cpu, I cannot use razer synapse with any other application because the pc shoots up to 100% use

34
XRaiderV1X
1 year ago
D
Deputy6Insider Mini
asked in Razer Support

Razer Blade 14 (2022) USB C ports no longer working

Was working fine since purchase in Dec 2022However, after yesterday’s Windows Security update on March 17, 2023, it stopped working2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)I tried to rollback the updates but it didn’t seem to do anythingI tried to use the WIndows diagnostic tool and didn’t help eitherre:  msdt.exe -id DeviceDiagnostic BIOS seems to be updated too:ran the v1.1.1.3 updater and it said it was good to go Maybe it’s related to having USB 4.0 capability and Windows messed it up? I’m out of ideas and I can’t use my external monitors or my usb c dock until it’s resolved unfortunatelyIt makes the sound on input/output but nothing actually happens, device manager doesn’t update  

20
D
1 month ago
G
guilibiInsider Mini
asked in Razer Support

turn off Huntsman V2 Analogue controller recognition

When I play games (especially indie games from itch.io), my Huntsman V2 analogue is recognized as a controller even if all my keys are on their default keyboard settings. It causes the camera to move diagonally (towards the upper right corner) constantly. Unplugging my Huntsman fixes the problem and plugging a basic keyboard allows me to play the games normally, but I would like to be able to use my 300$ keyboard.(I dont have any controller plugged to my pc, and unlike other people posting about this issue, my problem is not that I cant use my xbox controller)Is there any way to make my games recognize my keyboard as a normal keyboard?

2
alexc291
1 month ago
J
JTOFWYOInsider Mini
posted in Razer Support

Razer Blade 16 Memory to 64GB

I ordered the new Razer 16 with 4090. I am going to upgrade the ram to 64gb for processing drone data. What memory do you recommend? And go...

13
L
9 months ago
R
ruttiprettoInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro - Incredibly bad audio Quality

I just bought a pair of Razer Blackshark Pro V2 (2023) and the sound is AWFUL! I don’t know what’s wrong, but it seems like nothing is working. I’m only using the headphones for playing PubG, but the sound is so bad I might as well use 10 $ headphones instead. It sounds like I’m in a jar, with shots far away sounding like they’re 4 feet away, and shots near sounds far away. No spatial effects at all. Impossible to use. What is wrong? 

5
frontFloralWhitewire702
3 months ago
H
humble_VInsider Mini
posted in Razer Support

razer blackshark v2 the volume is uneven

Hi,I’m currently having a problem with my Razer Blackshark v2, where the sound is uneven, the right side is clearly louder than the left side when it is plugged in using the soundcard, i even try went for the sound settings and set the level to balance to no avail. It is normal when i use the jack 3.5 though, but then no synapse settings for me 😅. Please can someone help me.

3
MagicMintbytetrend713
6 months ago
H
headVioletRYBup952
posted in Razer Support

Speakers Not Detected: Razer Leviathan V2

Hi Everyone. My "Razer Leviathan V2 PC Gaming Soundbar with Subwoofer" arrived today, but I cannot get my computer to detect it. It looks like all I need to do is plug it in by USB and let windows take care of the rest. I have tried: Installing Synapse 3 (the one that supports this particular speaker). Restarting my computer (Synapse still says "Please Connect a Device" after restart). Using 4 different USB ports in the back and one in the front. This includes the port which used to connect my mouse, just to exclude the possibility of something being wrong with my motherboard's USB ports. Installing Synapse 3 on a laptop, connecting the speakers and restarting the laptop. Trying a different USB A <-> USB C cable. Updating Synapse. Repairing Synapse. Going to the device manager and running "Scan for hardware changes". Note: The device doesn't appear in the device manager either. Restarting the soundbar between these steps. Disconnecting the subwoofer. Another note is that pre

2
parkVividVioletbest444
2 days ago

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