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Razer Support

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39140 Threads

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xmoontxInsider Mini
asked in Razer Support

Razer Central Keeps Logging Me Out!

As the title says, Razer Central Keeps Logging Me Out.  I’m unable to use game profiles because I keep getting logged out.  It’s driving me crazy!

3
Razer.Speedcr0ss
11 months ago
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sskz31462Insider Mini
asked in Razer Support

Razer BlackShark V2 PRO Sidetone not working

Just bought the V2 Pros. So far they are like the wired ones. One thing I have found is that Mic Monitoring ( sidetone ) doesn’t seem to work. I’ve checked across the internet and Uninstalled the synapse app and checked for software updates. Everything is up to date and in settings it is all selected. But still have no sidetone. Any advise will be greatly appreciated. 

12
T
5 months ago
GreenLizardsharpJET823
GreenLizardsharpJET823Insider Mini
asked in Razer Support

Razer Deathadder Essential colors RGB

Is there a way I can change the colors of the Deathadder Essential, or does it only stay to a light green.I have Synapse 3 on windows, but I look in the lighting options and there is no other way for me to change the lighting.Will it stay to a light green with only 2 options to change from just to change the lighting pattern or no.I have had this mouse for a couple of weeks and really enjoy using it, but I am not really a fan of the greenit has, so I was wondering if I could change it to a color such as a blue. 

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Razer.Aero
7 months ago
H
hernan93Insider Mini
asked in Razer Support

Razer BlackWidow Elite Firmware

Is there any firmware upgrade for the Razer BlackWidow Elite Mechanical  Keyboard? I can see firmware for other balckwidow but none for this model: RZ03-0262

2
Crowned.Vulture
10 months ago
el3mentry
el3mentryInsider Mini
asked in Razer Support

Razer Synapse causing my PC to crash when a game opens.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

5
D
6 months ago
F
frkn_weeb
posted in Razer Support

Blackwidow V3 Pro Not Charging

I'm having an issue where my keyboard is not charging at all. When plugged in, Synapse will show the percentage at 0%, bump up to 1% for around thirty seconds, and then immediately drop down to 0% again. I haven't had issues with this before, it just randomly started happening today.

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Razer.Zionzedd
1 year ago
H
Hype.GodInsider Mini
asked in Razer Support

BlackShark V2 Pro 2023 Multiple Problems...

Bought the headset only few months back, and here are some problems that i have encountered and still unable to resolve them yet. (Using latest firmware and newest synapse version).Static/crackling sound when there is no audio playing (sometimes it does not produce static but most of the time it is). It does not really noticeable, however sometimes it suddenly rams up the static sound for a second the moment i stop playing audio.The headset will not turn off if inactivity, i set the timer at 15 minutes in Synapse but it still on after 15 minutes mark and only turn off when either i manually turn it off or turn off the computer. When i adjust the volume dial on the headset, there are some delays (the effect of changing the sound volume takes a few second). When i set the volume to 0 and change it back to normal, the headset unable to produce any sound, unless i restart the computer. The microphone of the headset stopped working in certain games (At this point i only have discovered Tom

4
S
5 months ago
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surveilyInsider Mini
posted in Razer Support

Ubuntu on 2022 Razer Blade 14'' with 3070 Ti

I've recently bought the new [2022 Razer Blade 14'' with 3070 Ti](https://mysupport.razer.com/app/answers/detail/a_id/5924/~/at-a-glance:-razer-blade-14-(2022)-|-rz09-0427x). Unfortunately after installing Ubuntu 22.04 Desktop I've quickly come to realize that neither WiFi nor BT are working. Information below: ``` uname -a Linux surveily-wt-04 5.18.0-051800-generic #202205222030 SMP PREEMPT_DYNAMIC Sun May 22 20:33:46 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux ``` ``` sudo lspci -vqk -s 02:00 02:00.0 Network controller: Qualcomm Atheros QCNFA765 (rev 01) Subsystem: Lite-On Communications Inc Device a82d Flags: bus master, fast devsel, latency 0, IRQ 106, IOMMU group 13 Memory at fc200000 (64-bit, non-prefetchable) [SIZE=2M] Capabilities: [40] Power Management version 3 Capabilities: [50] MSI: Enable+ Count=32/32 Maskable+ 64bit- Capabilities: [70] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [148] Secondary PCI Ex

35
S
1 year ago
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funsharpAzureWebColor671Insider Mini
posted in Razer Support

Synapse 3.0 won't start, cannot uninstall

Hi!I don’t know what has changed, if a Windows update occured or an update to Synapse, but one day Synapse seized to launch anymore. Splash screen pops up when I boot to Windows, but the startup fails and when you retry, it too always fails. I tried to uninstall the program via Windows settings menu, but first it said some path is missing, and since then when you hit uninstall nothing happens, but the program remains on the list. I downloaded the latest version of Synapse from Razer’s site, but that too doesn’t launch up at all, basically nothing happens (although a command prompt like window flashes briefly).What to do? Do you possibly have a particular uninstaller program so I could simply remove all Synapse related files and registry entires and then install it again, since the installation would likely proceed then.Please help! EDIT. I’m on Windows 11 Home 23H2 (22631.2792).EDIT2. I might also add, that aborting Synapse related processes in task manager does not make reinstallation

18
Enigma1618
1 month ago
G
Gusee
posted in Razer Support

Razer THX surround sound not working.

I just bought this headset : Razer Kraken 7.1 THX, and with the first time i tried it, it worked well with surround sound and everything. After the surround test, Razer Synapse recommended me to restart my computer. so i restarted my computer and tested surround once more, it worked! but.. after playing my game, and tested the surround sound again and it did not work from there on. Does anybody know whats happening. If this helps, (here is my pc components:) Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s) System Model H81M-S2V (MotherBoard) GPU Nvidia Geforce GTX 1060 6GB RAM 12 System Type x64-based PC Windows 10 Version of operating system 10.0.17763 Build 17763 System Manufacturer Gigabyte Technology Co., Ltd. Please help, Thank's.

4
S
4 years ago
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WickDayNaitInsider Mini
asked in Razer Support

Razer Kaira Pro connection and sound issues PC/Xbox

First of all, sorry for my bad english, its not my mother language but i hope im able to describe my problem as well as possible. Hey Community!I have the Razer Kaira Pro since like 6 Months and im very happy with it, the Mic quality is great, the sound quality is also bussin, but there is one specific thing thats frustrating me more and more since i have it and im not able to find someone with the same problem like me, so i joined the community to get the help i really need cause this thing ruins litteraly the complete experience. So, the problem is that the headset is starting to like cut off the audio, like a stuttering if that makes sense and it starts to randomly disconnect and connect me from my Xbox or PC like 4-5 times in a row and its reaaaaly annoying, it happens randomly most of the time but what i noticed so far is, when i download something on my xbox or computer, the connection issues with the headset is a constant thing, the audio cut off all the time, it disconnect and

2
G
5 months ago
L
leetLavenderMistfun337
posted in Razer Support

Razer Ornata Chroma keys randomly stopped working?

Hey guys! Hoping that someone has had this issue or can point me in the right direction on how to resolve this issue. Certain Keypad buttons do not work. keys "4, 5, 6, +, -, num lk, /, *, ., home, and page up " are not functioning. I've used the caps lock and escape reset method. I've reset the keyboard in Synapse as well. Uninstalled the drivers, uninstalled Synapse, reinstalled Synapse, and created new keyboard profiles. I'm not really too sure what else to do? I'd love to reflash the firmware to see if that resolves it, but, unfortunately, I can't seem to figure out how to do that. This happened randomly, I didn't drop, hit, or spill anything on the keyboard. Yesterday the keys randomly started working again and have now stopped. They were working for a single day. Any other methods to fix that I might be missing?

6
Razer.Speedcr0ss
3 years ago
Dragonicl0rd
Dragonicl0rd
posted in Razer Support

Can't Update Nari Firmware

My Nari lost sound a few months back and I couldn't figure out why. I figured it just couldn't connect to the transeiver anymore any thought I would just have to wait to get a new one as they're out of stock. Then, I looked today to see if the dongles were in stock but then saw that the problem could be pairing or a firmware update. Proceeded to download both pieces of software. However, whenever I try to run them (Nari, not ultimate), I keep getting an error message saying, "Wireless USB transceiver firmware update failed" and I have no idea why. Can someone please help?

4
R
2 years ago
J
jrlucb
posted in Razer Support

I did not receive my activation code for razer surround

Good afternoon, I did not receive my activation code for razer surround when purchasing my razer kraken pro v2. I'm having trouble activating surround on windows after I format it.

4
Sye_The-Vie
Vanguard
3 years ago
D
daunzyInsider Mini
asked in Razer Support

Deathadder v2 pro side mouse buttons and sensitivity not working

The mouse has been working untill a couple of days ago when the mouse buttons 4 and 5 stopped working, I’ve tried rebinding them reinstalling synapse nothing has worked so far. If you have a fix please let me know. Thanks 

8
B
6 months ago
domeMantisbuzz648
domeMantisbuzz648Insider Mini
asked in Razer Support

Surround Sound 7.1 activation code lost

Hi, I purchased my headset a while back, threw away the packaging and just realised it came with an activation code for 7.1 surround sound. I have proof of purchase, is it possible to get a new code through Razer Support?Thanks

3
FiszPL
Vanguard
4 months ago
D
DroidGamesStudio
posted in Razer Support

Razer Nari Ultimate Disconnects After Playing a sound

Hello! I've been having this issue with my Razer Nair Ultimate that disconnects after I play a sound. This started after using them on a Teams call and they disconnected randomly in the middle of the call. Now I can't use them.

28
M
10 months ago
MonkeyOfCode
MonkeyOfCode
posted in Razer Support

Need Ability To Disable Gamepad On Hunstmen v2 Analog

For whatever reason, the way the keyboard implements its gamepad emulation breaks using the existing gamepad on Unreal and many games such as Elden Ring. I do not care or want gamepad emulation if there is a real gamepad already connected. (Unfortunately, the method in which most applications determine and select among multiple gamepads on Windows is not very usable.) Please provide an easy option to turn it off so there is no crazy device driver madness. Please. It is a $200+ keyboard. It is not usable with many games in its current form. Not asking to fix it - I have given up on that. Just a way to permanently disable that feature. For reference, here are links to the issue: https://www.reddit.com/r/razer/comments/no29j7/controller_not_working_with_huntsman_v2_analog/ https://www.reddit.com/r/razer/comments/npkk8b/huntsman_v2_overriding_controller_inputs/ https://www.reddit.com/r/Eldenring/comments/t18lb8/solution_ps_controller_analog_keyboard_razer/ https://www.reddit.com/r

1
MonkeyOfCode
2 years ago
Fuchsialoadurban390
Fuchsialoadurban390Insider Mini
asked in Razer Support

synapse Infinite loading screen

My Razer synaps doesn't want to log me in any way or form if I login at normally it says My password is incorrect if I coping My password from Google on working functioning Locked in account of mine does not work making a new account does also not work using Google to directly login to my account does not work if I login as a guest in does work but I can Barry do anything and It should be perfect normal to use My current synapse this prevent,s me  from doing this almost the Library I don't know if there is a fix but like if there was One this happened after I Change My motherboard and processor 

12
Fuchsialoadurban390
10 months ago
LARIMARScarletfast137
LARIMARScarletfast137Insider Mini
asked in Razer Support

Barracuda X 2022 not charging

I recently bought this headset and I tried charging it for the first time. It was blinking red so I thought it was charging, when it starts blinking green I thought it was fully charged. So I started playing and I was shocked to hear “LOW BATTERY” from the headset. I downloaded Razer Audio App and found out that the headset only has 17% battery. I charged it successfully but when I close the Razer App it stops charging. Do I need to keep this app open to ensure it is charging? 

1
Razer.Aero
5 months ago
S
StarlightsInsider Mini
posted in Razer Support

Popping sound with headset , Razer Kraken Kitty Edition

Having an issue with my headset popping off and on. I'll notice it disappears in Razer Synapse but will come back. Sometimes it's off and on nonstop. I will open a game and no issues, but then the browser will start doing the popping again. In my sound properties I have Razer headset set as the default device but then it'll switch between that and THX I'm so confused and very frustrated. This awesome headset was a birthday gift and I really just want to stop having issues. What can I do to stop the popping and make sure I have the voice/sound settings set up correctly. Thanks, in advance.

4
V
5 months ago
E
Eishirouuu
posted in Razer Support

Barracuda X (2021) Microphone is low volume

Hi, my name is Eishirouuu. For some time , I have a problem with my Barracuda X (2021) Microphone. My friends on Discord told me that they hear me very quiet. I tried to raise my mic volume in Windows but was already on 100%, checked Windows Microphone privacy, everything is okey there. I don't know what else I can do... Note: I am using a laptop. I can't update my Filmwere cuz my laptop doesn't have a USB-C charging point ( And the app doesn't let me update it). Here is a example how I sound like: ( The one loud is my friend) Note 2 : I filmed with Nvidia Experience on 100% Mic Volume and 50% Boost.

1
DrBlack096
1 year ago
C
Coolpupp739Insider Mini
asked in Razer Support

Razer Hammerhead Pro (Left earbud’s battery drain faster)

So as many other people I have this same issue, when I charge in the case it says that my left earbud is on around 80% and the right is on 100%. When I pull out from the case I the right earbud stays on 100% but the left will drop to 26% after 1 minute of use. The case or the earbuds itself wasn’t dropped, damaged or anything like that, I got in hands like this. I hardly managed to update frimware because I couldn’t download it with lower 75% battery. I did anything I could but it’s just not fixing. Any idea?

2
Razer.Aero
9 months ago
technoByzantinefever144
technoByzantinefever144Insider Mini
asked in Razer Support

Barracuda X bluetooth not working

Just questioning how the Barracuda X connects with Bluetooth, as it is plastered that the device has Bluetooth connectivity, and nothing I try works with connecting the device to any phone, macbook etc. The triple tap to enable Bluetooth doesn’t work, the hold for 5 seconds to enable Bluetooth, doesn’t work, and everything else I try does not work with enabling Bluetooth (doesn’t show up on phone Bluetooth, and also doesn’t show up on Razer Audio)

8
CarrotOrangeautoweb901
21 hours ago
Naveedj53
Naveedj53Insider Mini
asked in Razer Support

Razer Basilisk Scroll Wheel Issue

Hello Gentlemen, I have Razer Basilisk Ultimate and it’s scroll wheel is making issues. While scrolling downwards or upwards it automatically register scroll in different direction. For example while scrolling downwards it automatically registers scroll up as well.I have cleaned it up using air blower (didn’t opened due to warranty void issues) Updated the firmware on both charging dock and mouse Windows is updates as well Tried on a different machine with fresh installationAll these but nothing helps to resolve this issue. Now I’m thinking to buy the latest V3 version but scared due to this issue. I have been using Logitech mouse my entire life and they last very long. This was my first Razer mouse and it didn’t last 2 years. I bought the original mouse from Aliexpress because the official store don’t ship to Pakistan.You can see the scroll wheel test video on youtube  

7
79887938
3 months ago

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