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Razer Support

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38991 Threads

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burak044Insider Mini
asked in Razer Support

how to disable mouse 4 and 5 backward forward function

I use Razer Viper Ultimate. I often misclick to bilateral mouse 4 and 5’s when on windows, while holding the mouse in a relax position. I want to disable that buttons’s backward/forward functions in windows explorer and internet browsers.

13
RAZER_DiS
1 month ago
A
ameeraca
posted in Razer Support

Razer Headset Automatic Power Off

My Razer Barracuda X (2022) Wireless keeps turning itself off and I'm not sure how to fix that. I've tested it while it's dying, and also while it's fully charged and it's just doing the same thing. I can be mid game or mid movie and it just turns itself off. What do I do?

8
G
21 days ago
S
sanjosalien
posted in Razer Support

Razer Barracuda X 2022 Charging light question?

Hello all! I hope this message finds you all well. I recently picked up a a pair of the updated Barracuda X headset and I have to say its been working just amazingly! One thing I noticed is, when I plug the headset in to charge via the provided charging cable it does in fact charge but the charging light indicator never turns green to let me know its fully charged. I left the headset charging overnight thinking id wake up to a solid green light and instead I found the headset to have a red blinking light. Ive looked everywhere to find out what the red blinking means & I cant seem to find an answer. The headset works fine, charges just fine im just wondering what the red blinking means. It cant possibly still need to charge? Thanks in advanced.

1
V
1 year ago
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Blayzer210
posted in Razer Support

Kraken V3 Pro wireless connection problems

HI Im having connection issues with my Kraken V3 Pro wireless. synapse 3 is not detecting the headset until i have done multiple thing to force synapse to recognise it, and after i restart my computer it loses detection of the kraken v3 again Thing I have done to fix the issue unplug and replug the wireless dongle end all razer related tasks in task manager and restart synapse run the repair program for razer synapse 3 i have to repeat this list of actions after every computer restart to get synapse to detect the headset again. I have also returned the headset to amazon ( where i got the fist headset ) and received a replacement which is having the same issues. i also have a Black Shark V2 Pro Wireless which has no issues on my system which tells me there is a problem specifically with the Kraken V3 PRO Wireless on the software side with synapse( because the headset has been replaced i assume there is not a hardware issue that is causing this). I believe it would require some kin

5
Razer.Speedcr0ss
2 years ago
R
Runeskald
posted in Razer Support

Razer Tartarus V2 Palm rest pad pealing

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

40
D
1 month ago
F
faibulousInsider Mini
asked in Razer Support

razer gold pending after successfull payment

My money as taken yet i didn't receive any razer gold, and its says pending yet my money was taken? This is not my first transaction, usually this never happens. How do i solve this please help. And that's a lot off money too

28
Mustardgreathome272
21 days ago
SoylentRed
SoylentRed
posted in Razer Support

Mapping "Back" and "Forward" to mouse buttons is not working (Synapse 3)

I'm using Synapse 3 with the Naga Trinity mouse, and I'm mapping back and forward to "Alt-Left" and Alt-Right" to my Mouse 4 and Mouse 5 buttons. But it's not working in my browsers. If I do Alt-Left on my keyboard it works, so why isn't the button mapping working? I've tried it on both Chrome and Edge. Synapse 3 Naga Trinity mouse Windows 10, 1909

7
Razer.Speedcr0ss
4 years ago
R
RypieWolf
posted in Razer Support

Razer Nari: Disconnecting and Reconnecting

Hi! My Razer Nari (not ultimate) has been having troubles staying connected to my PlayStation. It continues to disconnect and reconnect even while charging. When this happens it makes a “beep boop” noise. It’s affecting my game play greatly and it would be great if I could get some help. Thanks.

14
W
3 years ago
K
Kittylele
posted in Razer Support

Razer Kraken Kitty Edition BT - Bad sound quality

I have the Razer Kraken Kitty BT edition headset.. And i bought a 5.0 BT dongle to use with it. Obviously i got the headset for the intent to use when gaming - especially for my streaming on twitch. Currently, I have two issues that I need help with. I cannot find a solution and I am hoping someone here maybe knows how to fix it. 1. My internet lags when I have them connected. (I assume it is because I am using wifi instead of an ethernet cable - I read that wifi and BT use the same channels sometimes - and currently I cannot have a direct line to the router). Is there no way I can maybe change channels or something so they do not conflict and cause the lag? 2. (The MOST IMPORTANT PROBLEM) My headset's sound quality is absolutely trash. When connected to the bluetooth it connects twice.. One instance is called "Razer Kraken BT Kitty Edition Stereo", and the other is called "Razer Kraken BT Kitty Edition Hands-Free AG Audio". Now the problem with this is, the Stereo version's sound i

1
Razer.Speedcr0ss
2 years ago
OcTo_PandaWanda
OcTo_PandaWandaInsider Mini
asked in Razer Support

Razer Kishi v2 Android + iPhone 15 lineup?

It is common knowledge now that the iPhone 15 lineup will be moving to USB C. If I am currently an Android user and wants to buy the Razer Kishi v2 controller for Android.. will it work with the iPhone 15 which I intend to buy when it releases? I cannot comfortably buy this controller without knowing it will work with my future device.

10
systembitTaupe871
1 month ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

0
dekades
9 months ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

All of a sudden my Razer Blade 15 is lagging horribly on games I’ve played on it in the past with no issues  (Witcher 3 and Cyberpunk).  I’m on Windows 10.  The issue has been happening on and off for a while but now it’s constant.   I don’t even know what information I’m supposed to post here or where to start.   

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hilbertocig
7 months ago
J
JoellieInsider Mini
asked in Razer Support

bios not updating

Hello everyone. I have Razer Blade 15” Base (2020) RZ09-0328x system. I’m trying to update my BIOS version. When the installation is completed and the system is turned on again, my BIOS version still remains in the old version, so it is not updated. I need help. Thank you.

13
OldGoldvilleeasy634
6 months ago
J
jahsehloverxxxInsider Mini
asked in Razer Support

Barracuda X PS5 not connecting

hello, i’m writing here because i have a question, more of a issue and this is my first time getting a wireless headset, i’ve been trying to connect my Barracuda X Headset for the past 4 hours to my Playstation 5 and nothing has been working, i plugged in my dongle as well and it hasn’t been working. whenever i try to connect it, it says on my screen that “the ps5 doesn’t support wireless audio devices” which makes me confused because i know this headset is compatible with a playstation. do i need to get a bluetooth adapter and plug it into my ps5 for it to finally connect? 

1
Razer.Aero
5 months ago
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Bu7assansInsider Mini
asked in Razer Support

How to use the Razer Headset Pairing Utility for Razer Blackshark V2 Pro

I just bought the Razer BlackShark V2 Pro (2020) - Black USB Wireless Transceiver since mine got destroyed. I am trying to pair it, but I couldn’t. It says plug in the USB. I plugged it in. Then it says. Plug in the headset. I didnt understand what you meant if i should plug in a micro usb (the charger or the 3.5 mm audio cable that comes with the headset). When i said that i used a micro usb i used a random one (not razer’s). I just want to know if i should used razer’s micro usb (charger) or I should do something else.

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I
1 month ago
insighthitPuceRed976
insighthitPuceRed976Insider Mini
asked in Razer Support

Razer Kitsune SOCD cleaning

i can’t seem to figure out if the kitsune has a way to change the SOCD cleaning at all.  would love to know 🙏

5
K
8 months ago
SakuraOmen27
SakuraOmen27Insider Mini
posted in Razer Support

Is there a way to disable Bluetooth on Barracuda X?

My headphones, the Barracuda X (2022 version) automatically connect to BT every time I turn them on. Which would be great but they automatically connect to my neighbour's TV. I connect them to my PC with the USB-C dongle, which works fine after I turn the headphones off and on again. But then every time I pause any media for more than two minutes, it switches back to BT, and once again to my neighbour's TV. This has been very annoying for both me and my neighbour.

4
Razer.Zionzedd
1 year ago
V
vcoopersInsider Mini
asked in Razer Support

Razer Viper 8k mouse wheel Problem

I'm encountering an issue with the scroll wheel. When I attempt to scroll down, it intermittently scrolls up instead. For instance, while navigating a webpage, I'll be scrolling down to reach the bottom, but the scroll wheel will occasionally jump up a few lines before resuming its downward movement. This problem occurs regardless of the scrolling speed. Even when I scroll down one click at a time, it still exhibits the same behavior, briefly scrolling up before continuing down. Please advise

4
Razer.Aero
8 months ago
kikguy
kikguyInsider Mini
asked in Razer Support

While trying to firmware upgrade dongle not detecting for Barracuda X 2022

Greetings,  Whenever I connect headset with my android phone (xiaomi redmi ) its mute button simply dont work as expected even on recorder app it register my voice after muting from headset correctly, even checked this on samsung phone. But strangley its working on iPad and on laptop if connected via bluetooth.  How to reproduce error:Take any android phone and connect via bluetooth this headphone, open discord app and try to mute with ur headphone mute button. Hence, to rectify this issue I tried to upgrade firmware as per suggested by Razer official customer support, but when I tried to connect dongle with USB - type C jack it is not detecting, “Next” button is grey out. (For reference attaching image)   SO far I have tried, Restarting laptop, after connect and disconnect dongle  Attaching dongle on different ports [ since in my laptop I dont have Type-C so I have you USB - Type C converter came with headphones.  Tried to uninstall driver from device manager in windows and the restar

2
S
5 months ago
V
Vazo06
posted in Razer Support

Blackshark V2 X Mute Mic Button Not Working

I just bought the blackshark V2 X headset, but when i try to mute my microphone using the button located on the left ear-piece nothing happens... my friends can still hear me talking on discord.

1
R
2 years ago
J
JusJ4ckInsider Mini
asked in Razer Support

Razer Deathadder v2 pro Dongle Issue!

I received my Razer Deathadder v2 pro today. when I plug the dungle, windows starts plug/unplug sound in loop so it does not work. It works when connected via the included USB cable. When i use the utility to connect it says just loops in there as well between plugged in and not plugged in.

7
1
19 days ago
WastedTimes
WastedTimesInsider Mini
asked in Razer Support

Sound issue with Black Shark V2 Pro

So this started happening to me recently, the regular audio without any type of enhancement from the THX Spacial audio app sounds slightly muffled, different than it used to when I originally started using them. Also now when I turn on Spatial Audio it sounds absolutely terrible and incredibly distorted. things like gunshots in games sound really far away and low and other sounds like clicking in the menu of a game sound incredibly loud and sharp. It gets much worse when they are set to “ competitive mode” or “enviornmental”. recently I have also started hearing really loud static whenever the volume dial on the side of the headphones is turned either up or down, but quiet when in the middle. I have  tried everything from uninstalling the razer synapse and THX Spatial Audio Apps, changing USB Ports and even re installing all of my sound drivers If anyone has any solutions please let me know

1
Razer.Aero
9 months ago
M
merrywhetherInsider Mini
asked in Razer Support

Razer Kiyo made a noise and stopped working mid-use

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

28
P
17 days ago
X
xmoontxInsider Mini
asked in Razer Support

Razer Central Keeps Logging Me Out!

As the title says, Razer Central Keeps Logging Me Out.  I’m unable to use game profiles because I keep getting logged out.  It’s driving me crazy!

3
Razer.Speedcr0ss
11 months ago
P
punkt34Insider Mini
asked in Razer Support

Can't select output device in the 7.1 Surround Sound app.

Can’t get it work. The dropdown menu is disabled.I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.This official tutorial didn’t help. According to the tutorial:1) On the step 9 I don’t have the “Razer” in the list of manufacturers.2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.Please, help to resolved the issue.  

12
Esbern85
1 day ago

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