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Razer Support

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39001 Threads

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elxlisInsider Mini
asked in Razer Support

Razer Nari headset wont connect to PS5

Hi there. As in the title, my Razer Nari headset will not connect to my PS5. When I first connected the dongle to the USB Port it connected fine, but mid gaming session I had a notification on the PS5 saying headset disconnected. I’ve tried to reconnect and it won’t, my ps5 won’t pick it up, I’ve tried turning off ‘Switch output device automatically’ in my Ps5 sound settings.. nothing will work. it’s not a dongle issue, as I use this headset for gaming on my PC too and it works completely fine there. any help would be appreciated. 

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E
3 days ago
the_ashish
the_ashishInsider Mini
asked in Razer Support

Razer Basilisk X Hyperspeed mouse not connecting

My Razer Basilisk X Hyperspeed is not showing in Bluetooth devices, neither connecting as 2.4 nor in Razer Synapse.I have tried all solutions in these forums but nothing helpsCan someone help?

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Razer.Aero
3 days ago
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ErriJ0taInsider Mini
posted in Razer Support

Alterar numero de telefone da minha conta razer

Prezado senhor(a), Gostaria de alterar meu número de telefone para que eu possa utilizar minha conta normalmente e poder validar uma nova verificação de duas etapas.

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Razer.Aero
3 days ago
OPALTartOrangepulse951
OPALTartOrangepulse951Insider Mini
asked in Razer Support

phone number issue

same issue here - bought razer gold but cant confirm a purchase because i dont have a phone number anymore. Could someone please provide support and delete my phone number from my account please?

1
Razer.Aero
3 days ago
DYLANCXQ
DYLANCXQInsider Mini
asked in Razer Support

Razer pairing utility not working for basilisk ultimate

Hi, I have a razer basilisk ultimate, and my dongle stopped working, hence I took my other razer dongle (working and also basilisk ultimate) to pair with the current one i have. When i used the pairing utility it says that the pairing is successful, but when i disconnect the cable and try with the dongle, it does not work. Help!

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Razer.sushi.boi
2 days ago
homeinteractiveUmber514
homeinteractiveUmber514Insider Mini
asked in Razer Support

Headset

So I purchased a BlackShark V2 CouRageJD Edition almost a year ago and I am trying to figure out how to replace it. My dog got ahold on the cord and now no audio comes through. I really liked that headset and have had it since July 22nd 2023. Can someone help me?

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homeinteractiveUmber514
3 days ago
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Pilstery0Insider Mini
asked in Razer Support

Razer Basilisk v3 Pro not working

I’ve had my Razer Basilisk V3 for just over a year and recently it’s stopped connecting to the dongle. It works perfectly fine with the cable, I’ve tried multiple ports with no luck and it doesn’t even display in the Razer Synapse software. Unfortunately my ex gf bought this for my birthday, so getting hold of any information for a warranty return is going to be difficult. I suspect this is an issue with the mouse rather than the USB dongle’s as I’ve purchased a new USB (direct from Razer), tried both on my computer and on my work laptop but neither of them work. Bluetooth works fine as well though. To summarise:Windows is up to date (my personal PC is W10 and work laptop is W11). Razer software is up to date. Removed and reinstalled drivers for the mouse. Tried multiple USB ports and devices. Rebooted my machine multiple times.Any suggestions would be great, having the mouse for 1 year and it becoming unusable via USB is pretty pathetic really. Not what I expected from a mouse from Ra

1
Razer.Aero
3 days ago
Art3mizT
Art3mizTInsider Mini
asked in Razer Support

old number not with me anymore

my old number already expired and i just remember i still have balance in here.. how i can add new number in my account.. bcs i cant purchased anything.. pls help🙏🏻

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Razer.Aero
3 days ago
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Blue_Of_EvilInsider Mini
posted in Razer Support

Blackshark v2 pro or Blackshark v2 pro ps5

Hello, I would like to buy a Razer headset but I was hesitating between the Blackshark V2 PRO and the Blackshark V2 PRO PS5. Does the normal version work very well for the PS5? I often switch between PC and PS5, don't I have a problem unplugging/replugging via the type A connection? Or the PS5 version is better for changing PC-PS5 ?

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3 days ago
KairoAlter
KairoAlterInsider Mini
asked in Razer Support

Lost my mobile number, backup codes and no backup emails whatsoever. I cant pay via Razer Gold.

Good day, im struggling to pay with Razer Gold because my mobile phone deactivated and I also switched phones and my backup codes were forgotten and lost. I cannot do those 2-step authentications anymore. I also have no backup emails or anything. Is there any way to fix this?

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Razer.Aero
3 days ago
T
TrooXieInsider Mini
asked in Razer Support

Viper V2 PRO doesn't connect after unplugging charging cable.

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

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Razer.sushi.boi
2 days ago
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domeautoAqua059Insider Mini
posted in Razer Support

Razer Barracuda Pro Not Turning ON and won't charge Properly, cannot find Serial Number

HiSuddenly Since Yesterday, My Razer Barracuda Pro is Not turning ON(while unplugged from Charging Cable)Here are Few things which i have triedI can see the Charging Light of Red while i connect the Charging cable back and forth two or three times to the charging port faster by unplugging the cable and quickly plugging in the cable within a second, unplugging the cable and Plugging in the cable again While plugged in and if i hold Power button, I can see the charging indicator turns Green and if i unplug the charging cable, Headset Goes off and No Lights Tried Charging for Few Hours and attempted to turn it back ON But No Response in Power Button.Also there is No Authorized Razer Service Center in my city, Nearby city or in India  Im Inexperienced with Razer Replacements as i am using Razer since 2016 and used Lot of Razer Headsets and Razer Cynosa V2 and None of them Gave me issues So I Really dont know what to do at this Point, I cannot Send the item to USA as shipping and customs wi

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Razer.Aero
2 days ago
I.Hamza
I.HamzaInsider Mini
asked in Razer Support

How can i fix my usb dongle for my viper v2 pro ? My computer is not detecting the dongle at all.

it started happening a few days ago. I fully charged the mouse but still the computer does not detect the usb dongle.

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FiszPL
Vanguard
2 days ago
OPALSuperPinkfront893
OPALSuperPinkfront893Insider Mini
asked in Razer Support

Forget 2 step authenticator account

HOW TO RECOVER IT? 

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OPALSuperPinkfront893
3 days ago
A
ammoPhloxfast137Insider Mini
asked in Razer Support

Can't get order shipped.

 I was trying to order a Razer Blade 14”. At check out, I don’t have the option to have the laptop shipped. At first I thought it was just the 2199.99 model. Until I tried other laptops.  It’s not giving me the option to have the laptop shipped; only store pickup.

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A
3 days ago
bestwirePaleTaupe406
bestwirePaleTaupe406Insider Mini
asked in Razer Support

my razer baracuda mic will atop working when it moves a little

How do I fix this? I play on ps5 but it’s just when I move the mic or my head moves

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bestwirePaleTaupe406
3 days ago
CORALRaspberrysolo880
CORALRaspberrysolo880Insider Mini
asked in Razer Support

my keyboard is having problems

I have the black widow version 30 in my S key is not responding all the time I cleaned it nothing seems off. I don’t know what to do and I can’t get a hold of suport because some reason my serial number is not working.

1
Razer.sushi.boi
2 days ago
CORALRaspberrysolo880
CORALRaspberrysolo880Insider Mini
asked in Razer Support

somethings wrong with my keyboard, and I don’t know what

My S key ain’t responding all the time and I don’t know why I’ve cleaned it. I have looked at it. It looks like all the other ones but I don’t know why it’s not working it’s very annoying. I’m trying to get a hold of suport but my serial number isn’t coming up so I’m doing the next best thing. Hopefully someone can help me Or do I have to buy an entirely new keyboard, which would be stupid

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CORALRaspberrysolo880
3 days ago
MetroTurtle
MetroTurtleInsider Mini
asked in Razer Support

Razer Nari Ultimate Headset Aux

Is there any way to buy just an AUX cord for Razer Nari Ultimate that can be original and not a fake? My gf just broke my after 2 years :(

0
MetroTurtle
3 days ago
MetroTurtle
MetroTurtleInsider Mini
asked in Razer Support

Is there any way to get a new Razer Nari Ultimate Dongle

Is there any way to get a new Razer Nari Ultimate Dongle to work with the same pair of headphones I have? And if so where can I buy one because so far they are sold for over 30 euros….

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MetroTurtle
3 days ago
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RosaluchsInsider Mini
asked in Razer Support

Shrink the windows partition

I would like to reduce the size of the Windows partition.  But although the Blade 17 C: partition has around 733 GB free, it cannot be reduced in size. According to disk management, the memory available for downsizing on C. is 0 MB. Does anyone know a solution?

1
FiszPL
Vanguard
3 days ago
R
reetererInsider Mini
asked in Razer Support

motion blur wont turn off

I have a raptor 27 and am unable to turn off motion blur I go into the menu to turn it off and less than a minute later it turns back on this has made my user experience terrible for the past couple months and wish to fix it ever since I started having this problem it has only got worse. In the beginning it would be a couple of hours before it turned on now as I've mentioned it's less than a minute if anyone know what's wrong please let me know 

0
R
3 days ago
MorningBlueurbanfun313
MorningBlueurbanfun313Insider Mini
asked in Razer Support

Kraken Pro Missing Serial Number

I have a Kraken Pro since oct/2018 and never used the Synapse or Cortex, but now i want to use it for gaming and while trying to register the product i found  a problem. The S/N (serial number) is visible on the left earcup, BUT the product number is not, soo i was wondering if there is a way of finding that number or maybe the support team could help me getting it? I can even send an image of what the numbers look like, but it's not very visible

0
MorningBlueurbanfun313
3 days ago
TavsPatevs
TavsPatevsInsider Mini
asked in Razer Support

Razer Naga Pro doesn't work

Like the title says, Razer Naga Pro doesn't work, I think I have tried everything. Bluetooth, wireless dongle doesn't work, not even wired works. The sensors works, it reacts to movements but the mouse doesn't. Windows showed that the mouse malfunctioned when I tried to see if it works wired. The mouse has the latest drivers installed. @Razer any help? 

1
Razer.sushi.boi
3 days ago
sidesmartSonicSilver664
sidesmartSonicSilver664Insider Mini
asked in Razer Support

gif card not working

I bought a gift card and it keeps saying invalid code 

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sidesmartSonicSilver664
3 days ago

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