Razer Support

Hello Razer Support,I recently purchased a Razer BlackShark V2 X.My serial number is: SN (removed serial number for security purposes)I tried to register my product and activate the Free 7.1 Surround Sound on your website, but the serial number is not recognized.Could you please provide me with an activation code for my headset?I can provide a photo of the headset or the box showing the serial number if needed.Thank you for your help!

I purchased a Razer headset compatible with Razer Surround 7.1. Inside the box there is the Razer Surround 7.1 leaflet, however no activation code is printed on it.When I try to activate Razer Surround 7.1 through Razer Synapse, the software asks me to enter an activation key or reports that the code is already in use / already registered.I would like to ask for your assistance to:- verify the license status linked to my headset, or- receive a new activation code or have the license activated directly on my Razer account.I can provide the product serial number, photos of the leaflet/box, or any other information you may need.Thank you for your support.Kind regards, 

i just bought that mouse and random time cursor freeze for 1 or 2 sec, and is moving. i don t know if it s because i don t use mousepad or the sensor has some problems. in past i had basislisk v3 and it worked very good without mousepad. 

Just bought this controller and plugged it in with the cable I was provided and my Xbox can’t seem to recognise it, neither in accessories or the razor controller setup all for Xbox. I’ve tried plugging in it in the front and in the rear, a different usb-C cable and power cycle my Xbox but nothing works

Hi, I have a new Razer Blackwidow V4 TKL Hyperspeed (spanish layout) and as a keyboard works perfect on Linux Fedora 43. The only thing I cannot control is RGB, I installed openrazer drivers, give myself permissions, installed PolyChromatic and OpenRGB but my device (1532:02D7) is unregognized I can use and control my mouse Razer Cobra Pro and my headset Razer Barracuda X Chroma without any issue, it is only my new keyboard, I can’t control RGB, I have all my RGB in red color except my keyboard and it is annoying :p Is it something I can do to help and give this keyboard some love and support?Thanks in advice. Greetings!!!

Glory has been simply amazing! Fantastic customer support—I got the replacement parts ordered in no time. Thanks again for all your help, and I hope you get plenty of props for the great work you do! Thank you,KC

Hi all,  Recently got my Razer Joro keyboard. Overall, it's been a pretty good experience, but there are a couple of issues I want to highlight.  1 > When using the keyboard with the Hyperspeed dongle, the keyboard has input cancellation, meaning that when I keep pressing down a certain key, at some point the input is cancelled. This is quite an annoying issue, especially in FPS games. This issue does NOT happen when I use the keyboard wired or with Bluetooth. So I think this is probably a firmware issue, not a hardware issue. This issue has been reported before: While still holding a key down the input stops with Joro | Razer Insider 2 > I experience problems with setting up multiple devices through Bluetooth. When I have only one device connected,

I Need to Buy parts for my razer Iskur v2 grey i hope you could help me thanks 

I’m currently logged into my account, but I no longer have access to the email address associated with it. Unfortunately, I can’t update any account information because all changes require a verification code that is sent to that email.Is there any way you could help me recover or update my account details using an alternative verification method? I’d be happy to provide any information needed to confirm ownership of the account.Thank you very much for your assistance.

Hi, Can someone from Razer help me on my swollen battery for my Blade 15. My unit is out of warranty as it was purchase 2019. Is there a way to buy a genuine Razer Blade battery so i can replace it myself. Battery model is RC30-0270. Thank you

Hello, I had a problem with the Razer Viper v3 pro mouse, I was sitting at the computer wirelessly and at some point the cursor stopped moving, the dongle went out, I connected it via wire, it also doesn’t work, I ordered the mouse on October 22, 2024, it was completely intact, what should I do?

Trying to get in touch with support regarding AM5 support kit for Razer Hanbo AIOSubmit button does not work when typing in serial numberIs there any contact info or another way to get in touch?Thanks.

Where and how do I buy a new wireless dongle for my razer blackshark v2 pro 2023 model?It is useless on my pc without it, as I have no way to connect it…Please help Best regards,Frederik

Hello so I just bought the kraken v3 X and when I tried the mic it was so so bad the I could not use it so I am returning it.

HiI bought my Razer Enki X in 2022 but a while ago one of it’s arms became loose.When I disassemble the arm I found the below piece broken.Does anyone knows how can I get one? Thanks in advance

Hi there, I was wondering where I could find a dongle for this controller. I had gotten it as a Christmas gift but the wireless adapter has broken. I very much enjoyed the controller and would like to keep it going in wireless mode. Is there a way to buy one outright? Or what does the replacement process look like? Thank youDustin

When is the Miyabi chair coming back in stock for the UK?

I have the code in my email it’s saying have been already activated and not able to activate it again i am logget with the same account but i don’t have it active

Hello Does Hyperpolloing wireless dongle have serial number ?https://www.razer.com/gaming-mice-accessories/razer-hyperpolling-wireless-dongle/RC30-04410100-R3M1If yes where can i locate it i would like to register razer product online. Thank you BRMatus

So recently, I had a warranty claim for my viper v2 pro, faulty scroll wheel. I got my new RMA mouse and was happy. Well, the RMA mouse has the EXACT same issue. I filed for the warranty claim on that, and Razer told me to go pound sand, they won’t honor their warranty even though this is clearly a design issue. I am not the only one with these issues. So, I’m not buying a new mouse. Period. I have a viper ultimate that needs a dongle. Does razer still have those in stock so I can get one? 

How can I redeem razer gift cards for razer gold pin? 

This is so weird! I bought BlackWidow V4 Low Profile 3 months ago, and my LEFT CTRL started misbehaving. Just found this thread. Have they fixed it for you?

​​​​​​Lost usb bluetooth connector for my mouse Razer Basilisk X Hyperspeed :c hope it’s possible to send new connector for this best mouse → 630117 город Новосибирск улица полевая дом 8/2 квартира 154 (Novosibirsk, polevaya str 8\2, 154)Also i have 9 or 10 Deathadders with broken mouseovers :c hope u solve this problem in new version of it :c 

I have a Razer DeathAdder V3 (wired) mouse. I've made my settings via Synapse. There are no issues. The firmware is up to date.  However, every time I restart my computer, the mouse operates at 125 Hz. For the mouse to function properly, I have to unplug and plug the cable back in each time. Is there a solution for this? Otherwise, I'll have to return it. And please add Turkish language support to the Synapse app. It's terrible that you haven't added a language to such a simple app when you have such a large sales market in this country.

Hi, I have a Nari Essential and I have the problem that the sound always starts with a delay. For example, when I start a video on YouTube, there is no sound for the first 1 to 2 seconds. Same with Spotify. However, the headset is already activated and is already playing other sound sources, such as in-game sound, during this time. It is only when a new audio source is activated that the start is slightly delayed.