Razer Support

Need to unplug and replug the usb dongle when starting Windows for Kraken v3 Pro to connect. Every day. On a $200 headset.Tried all the USB, USB2 and USB3 ports on the machine. It does always the same.The pairing utility works but it doesn’t fix the problem. The next boot it goes back to the same problem. This level of incompetence on a product of this price tag is infuriating. 🤦🏻

Hi, my Razer headphones won’t connect. I’ve tried a thousand things, but neither the app nor Bluetooth can find them—it’s like they won’t pair. Just to clarify, they are brand new. I’ve tried things like manually resetting them by holding each one inside the case, but they still don’t work. They’re new, so if anyone knows a solution, please let me know. Thanks!

I bought on Amazon razer buds. I'm trying to connect then to my phone, but i simply don't find them. I charged them, but when I turn them on, after a while, like 1 minute they turn on.  please help I'm trying to connect them for like 1-2 hours😭

I’ve recently got a wolverine v3 wireless controller and it doesn’t seem to want to connect to the dongle no matter what I’ve tried. I’ve tried the different usb, tried it in the laptop and still nothing. Do you have any suggestions on how to fix this.

I bought new headphones, registered them, but the 7.1 sound activation code didn't arrive in my email. The Razer website says that this product doesn't support this feature, but it's listed as supporting it. What's the issue?

15.09.2025 tarihinde şarz etmek için Typ-C kablosunu dongl’dan çıkardım ve mausuma taktım ve ekranımdan mausun imleci kayboldu mausumun üstündeki küçük tekli ışık yanmayı kesti .. biraz şarz ettim komple şarzı bitti umudu ile…. Ne yaptıysam mausu kullanamadım ekranıma hiç gelmedi . Kronik sorunlu galiba arın garantiye vericem mausu alalı daha 3 ay oldu ...

i recharge my razer gold account yesterday and i was trying to purchase something but i am not receiving the otp to buy something and Razer gold is not sending me the otp and says unexpected error this time please reload the page i reload but same thing is repeating please solve this problem so i use Razer gold.

HiBought a Razer gold card of $140 and the serial code is not complete 

Hello, there was a problem with two-factor authentication, for some reason after transferring the application with keys to a new phone, the codes for the account stopped working. I tried to find the Razer support service, but I could not find either it or an article on how to reset 2FA.I can provide the account data, in the form of a nickname and email, as well as serial numbers of devices, to competent specialists. Please help

My keyboard stopped working and I was stuck in demo mode. I tried all the different combinations as well as updating the firmware and updating Synapse. It finally started working again but whenever I open synapse it doesn’t respond. In my device manager it doesn’t say the name of the keyboard anymore like it used to, only HID Keyboard Device. I’m a PC noob, please help!

I own a Razer Blade 14 (2022), model RZ09-0427.Current BIOS version: 2.02 (2022-04-02).After installing the latest Windows 11 24H2 cumulative update (KB5065426), my laptop started experiencing serious stability issues: Random reboots, especially when exiting games. BSOD with CRITICAL_PROCESS_DIED. CPU running extremely hot (often ~100 °C). From community feedback, it looks like updating the BIOS improves stability and cooling behavior on this model. Unfortunately, the official BIOS updater refuses to run on my system.The problemWhen I try to launch the BIOS updater (from https://mysupport.razer.com/app/answers/detail/a_id/5915), it closes with:“This firmware tool is for use only with Razer Blade 14 and compatible system. The application will now close.”

I bought DeathAdder v3 Hyperspeed with a hyperpolling dongle and arrived today, but the dongle didn't work, while the mouse worked fine. I tried to connect the dongle to my PC to update the firmware, but it didn't show that the dongle was connected, so I couldn't proceed with the update. It didn't show up on synapses either. How do I fix it?

i just bought new razer blackshark v2 x and when i try to connect to 7.1 surround it tells me ur device already registred and i can’t get code 

Fiz uma recarga no sabado e ate agr não caiu os creditos, mas ja foi debitado no meu cartão de credito, tento entrar em contato com o suporte e ngm me responde

I’m having a continued issue with my Razer Blackwidow (2019) having random keys stuck.  Doing searches I’ve found that there are people claiming that there is a secret “1.3” version of the firmware for the keyboard that attempts to fix the issue, but I don’t see ways to get a version that works in 2025 right now. While I like Razr products in general, I’ve been frustrated by this issue for a long time, and reviewing my current input products.

Dear Razer And community,I am trying to make the BIOS updater work. Current BIOS version: 2.02, 29-3-2021. My laptop Is extremely slow how? just starting the laptop in the morning from one day to another and poof it doesn´t work anymore and it takes minutes to open anything. I am now running windows 11 HOME. And have updated everything from the setting menu, check updates. Including the optional ones. I have disabled, core isolation, firewall, secure boot, antimalware, microsoft security all, Because of looking at the options online for a solution. I have updated all my driver using: snappy driver. and even this does not work. I am now at a point where I do not know what to do with my laptop and why all out of the blue it isnt working anymore. Als when checking with crystaldiskinfo, my hardware seems fine 99% good. What else can I do to make sure My laptop will run again as before? Starting up my laptop takes 37 sec. which for this kind of laptop should be a lot faster which

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

ubject: Urgent Assistance Required – Two-Factor Authentication (2FA) RecoveryDear Razer Support Team,I am currently unable to access my Razer account due to issues with Two-Factor Authentication (2FA). Unfortunately, I cannot recall which authentication method (app, device, or service) I had originally set up, and I no longer have access to the OTP codes.I kindly request your assistance in resetting or disabling the 2FA on my account so that I may regain access. Please advise me on the necessary verification steps or documentation you require to confirm my identity.Account details are as follows: Registered Name: [mahmoud] I would greatly appreciate your prompt support on this matter, as I need to restore access to my account as soon as possible.Thank you for your time and assistance.Best regards,[mahmoud]

I live in Canada, I saw the ZZZ collab a while ago and wanted to buy some of the equipment but from what I'm seeing, they only ship those in the US. It's kinda weird in my opinion and was wondering if it's normal

الموضوع: مطلوب مساعدة عاجلة - استعادة المصادقة الثنائية (2FA)عزيزي فريق دعم Razer،لا أستطيع حاليًا الوصول إلى حسابي على Razer بسبب مشاكل في المصادقة الثنائية (2FA). للأسف، لا أتذكر طريقة المصادقة (التطبيق، الجهاز، أو الخدمة) التي استخدمتها في البداية، ولم أعد أستطيع الوصول إلى رموز OTP.أرجو منكم مساعدتي في إعادة ضبط أو تعطيل خاصية المصادقة الثنائية (2FA) على حسابي حتى أتمكن من استعادة الوصول إليه. أرجو إفادتي بخطوات التحقق اللازمة أو الوثائق المطلوبة لتأكيد هويتي.تفاصيل الحساب هي كما يلي: الاسم المسجل: [محمود أشرف محمود] سأكون ممتنًا للغاية لدعمكم السريع في هذا الشأن، حيث أحتاج إلى استعادة الوصول إلى حسابي في أقرب وقت ممكن.شكرا لك على وقتك ومساعدتك.مع أطيب التحيات، [محمود]

Hello, I wanted to appeal the warranty on my Razer chair. The metal support has broken. I would like to replace this part.

Malaysia where can buy razer ear cushion?For Razer Kraken V3 HyperSense

Razer Chroma updating for about an hour..? Wont update no matter what. Please fix.

my keyboard stopped working alt+tab, it looks like it was selected and goes back to the page it was on when I press tab

Brand New Razer Basilisk V3 - Scroll Wheel Not Working