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43735 Threads
quickinsightTaupe812
quickinsightTaupe812Insider Mini
asked in Razer Support
Razer blackshark v2 usb firmwere update not working

So I was playing a game (Hoi4) and all of a sudden the sound started glitching. It was not working well. So i tried to update firmwere and it does not work. It is plugged in with usb idk how to fix it. Can anyone help me? 

100
quickinsightTaupe812
2 months ago
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GLOW_Ninja_YTInsider Mini
asked in Razer Support
wont let me reset my device on app

it says when I try reset through the app it says an error occurred when reseting this device

70
G
2 months ago
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techRacingGreenegg347Insider Mini
asked in Razer Support
Blade 16 (2023) Issue with trackpad

I have a fairly new Blade 16 (2023) which I noticed had some issues with “stickiness” with the trackpad, where it occasionally starts inputting random double taps and drags stuff around when I didn’t intend it to. I have updated to the latest firmware but it doesn’t seem to have resolved itself. I have also tried uninstalling and reinstalling the HID trackpad drivers.Overall, if the hands are bone dry after recently washing hands. Not sure if it’s placebo but putting the laptop into sleep mode and then turning it back on seems to stop the issue if it happens to be occurring at that time. The issue has become more frequent recently.I was wondering if anyone else had a similar issue and identified a way to resolve it?

222
T
2 months ago
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Drewsome11Insider Mini
asked in Razer Support
Using the Core X Chroma with Intel Core Ultra Processors and Windows 11 version 23H2

Hello all, Question:  Have the latest Intel Core Ultra Processors and Windows 11 version 23H2 been tested  as compatible with the Razer Core X Chroma? I recently upgraded to a Lenovo X1 Carbon Gen 12.  My Core X Chroma, which worked fine with my earlier Lenovos now gives me blue screens of death on boot up.  I have tried 2080, 3060 and 4070 graphics cards and active and passive Thunderbolt 4 cables (1m length).  The cables don’t seem to have much effect, but the 2080 usually boots up (but the system will eventually lock up at some random time after boot; maybe minutes, maybe hours).  The 3060 and 4070 both crash at boot and won’t ever come up unless I unplug the Chroma. Curiously, when I check for attached devices, I don’t see any thunderbolt devices listed as being attached, even though, in the case of the 2080 card, I can see the card when I check the display options. I even tried the Intel Thunderbolt Control Center, which says no devices are attached, even when I can definitely see

901
D
2 months ago
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rabahmny.7Insider Mini
asked in Razer Support
Disable two-factor authentication

I changed my phone number associated with two-factor authentication and I want a solution to this problem. Please help.  

1031
Razer.Aero
2 months ago
A
AndyanatorInsider Mini
asked in Razer Support
Razer Blackwidow v4 typing repeating issue double typing! #help

Roughly had the keyboard now since 25 Oct 2023 and its began to sstart double even ssometimes triple typing the S key ?! i have noticted a number of reports on this isssue now jusst looking for some help on this now, many thanks!

881
Razer.Aero
2 months ago
S
SoupSup25Insider Mini
asked in Razer Support
Wolverine v3 pro possible 1000hz wireless

I just ordered this controller for my PC and seen it was 250hz will it be possible to update or overclock the controller to 1000hz wireless on PC?

1332
S
2 months ago
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JarheeeadsInsider Mini
asked in Razer Support
FN Key Disable from Synapse Apps

Hi Razer Team,Need help here!I facing some issue regarding my FN key on my Razer Blade laptop. The FN key is disabled because of the synapse apps, I did every-single tutorial on google and none of them is working.Can you help me to fix this?  Best

1091
godjiberi
2 months ago
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vunamicornInsider Mini
asked in Razer Support
Blackwidow TE V2 FN Keys Don't Work

I have tried to use my FN key recently to change audio and the media players, however, they do not work. They only work once I sign out of Razzer Synapse. I have reset all my profiles to default, however, the FN key still does not work unless I sign out of Synapse. When I check Device Manager, the keyboard shows up as HID Keyboard Device. What should I do?

231
godjiberi
2 months ago
leetMauvelousnexus366
leetMauvelousnexus366Insider Mini
asked in Razer Support
Cant get the code from my phone number

been trying to recharge something, but i cant receive the code from my phone number. I already restarted my phone couple times but it didn't work either, but when i recharge in other platform i can receive code easily. The issue is on Razer gold only, Please help me. Thank you 

581
Razer.Aero
2 months ago
aeroDarkSalmonsource560
aeroDarkSalmonsource560Insider Mini
asked in Razer Support
Swollen 2020 Razer 15 Base model

I have a swollen battery on a 2020 Razer 15 Base model. The mouse is no longer usable and the laptop is dangerously hot. How can I get the laptop repaired?

112
Razer.Aero
2 months ago
awesomeDeepPinksite480
awesomeDeepPinksite480Insider Mini
asked in Razer Support
headphone crackling/glirching in blackshark v2 HS

i just got these headphones and abt a week deep it just started crackling randomly in bluethooth and wired i don’t know what’s happening i was several times far away from the bluthooth thingy before it started crackling and it wasn’t doing it but suddenly it just started doing it nothing happened to the headphones the bluethooth is connected on 3.0 usb idk if that matters it’s so slightly frustrating im going apeshit whenever it happens  it just reminds me that i wasted 130 bucks on these crackling pos. i tried to reinstall synapse still didn’t work reinstalled drivers didn’t work i just want help.+i already tried the trouble shooting method of crackling and or popping sound for the black shark v2 HS

261
Razer.Aero
2 months ago
O
OrigamilordInsider Mini
asked in Razer Support
Leviathan keeps turning off

I have a Leviathan V1 that keeps turning off even with sound playing through. It seems to be a firmware issue but I have not been able to fine the most up to date version on Razer’s website. Not sure if I am going to the wrong place or if Razer just no longer supports this product.

471
urbanLavenderWebcast405
2 months ago
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CEBEP_2021Insider Mini
asked in Razer Support
RZ09-0423QGD3-R3G1 Tastatur-Hintergrundbeleuchtung

Hallo, werden beim Razer Blade 17 RZ09-0423QGD3-R3G1 die kompletten Tasten beleuchtet? Auch die Zusatzzeichen auf den F-Tasten? Bei meinem Razer Blade 15 Advanced ist leider nicht der Fall..Gruß Andreas

1244
S
2 months ago
KuroN3ko99
KuroN3ko99Insider Mini
asked in Razer Support
7.1 surround sound isn't working on Razer Kraken X Lite

I’ve already ran through the support articles and done the steps (setting the 7.1 speakers as default, checking for a supported default on my headset, etc.) and still whenever I even boot up my computer, it just makes no sound whatsoever unless I change it off from the 7.1 surround sound. Is there a possible way to fix this?

1521
Razer.Aero
2 months ago
thinkTOPAZJade114
thinkTOPAZJade114Insider Mini
asked in Razer Support
Trying to order razer kishi ultra, but the order process isn't going on.

I am trying to buy the Razer Kishi Ultra for the Honkai Impact 3rd bonuses,However, from checkout process, It is not going on shipping method process page,just freeze with loading.I tried few hours with 4 devices, other network, and other browsers, it didn’t worked.And it seems there is no support categories about order error.Please check this, and help to solve it.

500
thinkTOPAZJade114
2 months ago
H
Huhi0506Insider Mini
asked in Razer Support
My headset registered in already?!?!?!?

i bought My BlackShark v2 x  headset a week ago and i wanted to use 7.1 surround sound but when i try to register my new headset it said  “this product already registered” . my problem is i not registered my new headset and i can’t….   (sorry for wrong title)..

283
Razer.Aero
2 months ago
R
redpowerrrInsider Mini
asked in Razer Support
razer barracuda sound cuts out

The newly purchased Razer Barracuda X often loses any sound without any warning and then recovers after 3 seconds. Any ideas how to fix?

130
R
2 months ago
Birman1530
Birman1530Insider Mini
asked in Razer Support
Razer Gold not sending code

Can someone help me,  Razer Gold is not sending my 2 step authentication code..I can’t purchase using my gold in razer.I can’t access my back up codes as well since it is also requesting for a code 

1424
Razer.Aero
2 months ago
P
Peniaku007Insider Mini
asked in Razer Support
2FA

Hello i opened my razer account a while ago and i resetted my phone with the 2FA Codes inside now i cant acces my codes . I Need help please.

120
P
2 months ago
C
chusvInsider Mini
asked in Razer Support
Wolvering V2 Pro looses mapping and/or sound is reversed

Hi, sometimes for no apparent reason the mappings in the  controller are lost, rest to factory and I have to enter them again with the app. Controller has battery and there is no reason why it should loose the settings/mappings. Also sometimes when I start a game (Destiny 2 or Division 2 for example) the sound is reversed, what is behind me sounds in front and viceversa, I need to unplug the controller usb cable and connect it again to reset the audio, sometimes I have to do it more than once. The mapping problem would be nice if at least mapping could be saved in the app and restored, sometimes there are many mappings and its hard remembering them all.

50
C
2 months ago
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leetShockingPinkinfo334Insider Mini
asked in Razer Support
Deathadder v3 wired always disconnect when lifted

My new Razer deathadder v3 wired mouse disconnects when lifted from my desk, I've tried every usb port in my pc and there is no possibility that it could have been damaged as the problems were immediate and I bought it off of amazon in new condition. I have also tried the mice on my laptop (ubuntu) and same thing happens. Is this normal? Can I do something about it?

1642
FiszPL
Vanguard
2 months ago
L
lionfire56Insider Mini
asked in Razer Support
Razer Viper v2 Pro wireless recceiver Not working

Hello,I recently bought a Razer Viper v2 Pro off of Amazon. I Bought a  used one in a “good” condition so everything schould work, After a bit of Testing i came to the conclusion that my PC doesnt recocnize the Dongle of the mouse. Ive tried several Ports aswell as not using the adapter i chechkt all of those ports with my 2. Mouse a Razer Basilisk hyperspeed and they worked fine. I followed every step to turning the mouse on as its stated in the instruction manuell.  Now is there anything i could try before sending it back ? 

340
L
2 months ago
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timarthyInsider Mini
asked in Razer Support
Razer Blade 16 Mini-LED local dimming

Razer please tell me this is a defective display or its how Mini LED technology implemented in this laptop and it's considered "normal".White objects on black that are smaller than 2cm turns grey. I recorded a video showing this problem.https://www.youtube.com/watch?v=IPL3ZBoIBrM

6456106
K
2 months ago
MayGreenstreetcool349
MayGreenstreetcool349Insider Mini
asked in Razer Support
i lost my baraccuda x serial number

 i cant get the code to get my activation code for thx spatial becuase i lost the box

100
MayGreenstreetcool349
2 months ago

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