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Razer Support

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  • 38,949 Threads
  • 56,498 Replies

38949 Threads

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crazyquark
posted in Razer Support

Keyboard and mouse continously disconnecting after new Windows 10 update

Hi, In the past two days Windows 10 installed a bunch of updates which seems caused my Razer mouse and keyboard to keep resetting every few minutes; I would lose input for a few seconds at least. Once I uninstalled razer synapse this stopped... I suspect razer synapse was somehow crashing behind the scenes and kept sending the init message to the devices. Strangely enough this did not affect my razer Nari headeset which worked fine.

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3 years ago
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ThatDudeDownUnder
posted in Razer Support

Synapse 3 Installation issues.

Around Christmas time last year I bought a Cynosa Chroma keyboard. No problems with that, it runs perfectly. But once I plugged it in, it gave me the option to install the Synapse 3 to change the colours etc. I was installing it when it stopped installing and gave me the error "Server Access Unavailable, please check your internet connection." I thought nothing about it and forgot about it, until now. Its infuriating me because every time I try to install it it gives me the same error.... Every... Single.. Time. (And I've done it about 8 times, maybe more...I haven't kept count) I've tried everything I can think of, I've even tried installing it from their website instead of getting the prompt by unplugging the replugging the computer in. Is it to do with my laptop being a basic Windows 10 A9-7th Gen AMD Acer computer? I'm not sure how many specific specs I can give about this computer, but someone please save me.

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3 years ago
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Cronolink
posted in Razer Support

Razer phone 2 out of warranty repairs

Does anybody know if it's possible to get out of warranty repairs done by Razer? I can't seem to find a way to contact them since my Razer phone 2 is well out of warranty. I'm having trouble with the GPS and I think the battery is about done. Also with the GPS is it possible to re-calibrate the compass? Kinda wondering if that would fix things with that part but I haven't been able to find any kind of instructions on that. I've tried it some newer phones but... I dunno I just can't seem to like them as much as my old one so is really really like to get it fixed. Thanks for the help and for taking time to read this. It's much appreciated.

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3 years ago
siteAwesomeauto383
siteAwesomeauto383
posted in Razer Support

Blade 2018 overheating

My 2018 Razer Blade 14 inch gaming laptop has been overheating recently. I figured it was the thermal paste and replaced it. But it still overheats so now I'm at a loss as to why it keeps hitting the high 90's while gaming. It doesn't feel like its that hot on the hands so not sure if the sensor is wrong or not. Temps used to only reach the 60's to high 70's while gaming now it's hitting 99C according to the monitoring software. Both fans are working and I even set them to high in synopses. Any help would be greatly appreciated. Specs: i7 7700HQ, 1060, 16gb ram, 512gb ssd.

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siteAwesomeauto383
3 years ago
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guidecoolAqua227
posted in Razer Support

Server Access Unavailable Synapse 3

Hello, Windows just updated and my macro keys for copy and paste on my mouse stopped functioning. It kept telling me I needed to have Synapse installed to use them even though I already did. I tried deleting all of the software and reinstalling it, but now all I get a the message it is unable to access the server. I tried what I found online as a solution to allow the installation file through the Windows Firewall, however, this still did not fix the problem, even with restarting. I am getting frustrated as this is not the first time I've had issues with a Razer mouse. If I can't find a solution I will have to buy a different mouse and will avoid buying Razer products in the future.

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Razer.Speedcr0ss
3 years ago
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sean1072
posted in Razer Support

synapse 3 not detecting headset

I recently bought the razer kraken multi-platform green, they work great but when i open the razer synapse 3.0 it wont detect them although they are connected to the computer and even working with YouTube videos and games. I have tried many solutions but non of them worked.

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Razer.Speedcr0ss
3 years ago
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SkyLordFire
posted in Razer Support

synapse 3 is not working with keyboard

So I have a blackwidow x TE chroma, and i saw that synapse 3 finally had support for it, so I decided to install. Synapse 3 is still detecting it as a legacy device and says i need synapse 2 for it. Is this intended? or is there a fix?

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Razer.Speedcr0ss
3 years ago
3
3360OPTICAL
posted in Razer Support

Razer Silver Rewards

Does anyone know what happened to the silver rewards? Only games are available now. I was thinking about buying mouse bungee with the silver. Are they updating the rewards or the hardware accessories are gone?

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Razer.Speedcr0ss
3 years ago
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BreakingBrett
posted in Razer Support

Where is my package?

I recently ordered a Razer Mamba mouse and I have received the confirmation code, but whenever I try and track my package the site is "Under Scheduled Maintenance". I have checked every day for 4 days and it's still "Under Scheduled Maintenance". Where can I go to plug in my order number in order to see what is happening with my package?

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Razer.Speedcr0ss
3 years ago
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dailyDarkTaupeplace989
posted in Razer Support

Synapse 3 Keybindings (Basalisk V2 , F24) [SOLVED]

TL;DR: I'm looking for a way to map the "sensitivity clutch" button to F24. Why? I was looking for a good push to talk key for use while gaming. Most keyboard keys are already in use by the game or the operating system in a way that interfered, but original IBM keyboards had 24 function keys, not the current 12, and support is still in the OS. The extra 12 function keys are unused, and work beautifully for PTT. What have I tried? I've tried the obvious "Keyboard Function" in Synapse 3, and pressing F24, but it doesn't register in this view (My keyboard (Logitech) already has a key remapped to F24, works perfectly, I just want PTT on my mouse) The "Macro" view DOES register presses of F24 fine, unfortunately, if I set it to "repeat when held" in is constantly "pressing" the key, not pressing it once, then releasing when I release it. If set to "Press once" it just presses momentarily. I can set up a macro that does the "press down" and "release" a set number of seconds later, but no

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Razer.Speedcr0ss
3 years ago
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NyshiSoftpaw
posted in Razer Support

Razer BlackWidow Chroma V2 Dead LEDs

So it appears that my keyboard is starting to head the way of the Dodo. This is unfortunate as this has been my absolute favorite keyboard I had. But a couple of the LEDs seem to be completely off from the rest of the keys. I am guess that the certain colors on the RGB are dead and there's probably nothing I can do. Just looking for some suggestions.

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V
3 years ago
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Redeye1701
posted in Razer Support

Razer Nari Ultimate for Xbox One's microphone has no sound during gaming

Nari for Xbox One. Listeners report week inputs from my mic. Also attempts to install Razer Synap forces the install of the Razer Xbox One controller that I do not have. Please advise. (*Omitted)

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Razer.Speedcr0ss
3 years ago
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HOrobOD
posted in Razer Support

Razer Kishi play and charge at the same time?

I recently got my Razer Kishi and it has been working amazingly with my OnePlus 6T with everything that supports controllers. Unfortunately I am unable to play while charging. It disconnects from my phone when I plug in the pass-through charging port. My phone, while it does have a USB-C port, it operates on USB 2.0 standards, so I'm wondering if that is at fault rather than the controller. Anyone else have any issues playing and charging at the same time?

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Razer.Speedcr0ss
3 years ago
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Begoniasleekfuture616
posted in Razer Support

Link game to 2nd profile

Using a Basalisk V2. I cannot link a game to a second profile (Rouge). I have WOW linked to the first one (Lock) and it works fine. When I use the Rouge profile, synapse changes to the the Lock profile as soon as I click on the game window. And will go back to the Rouge profile if I click on the synapse window. With the Rouge profile selected I can go to the linked games window, but will not allow me to select it. It shows a green check mark as if it is, but on the profile list page only the Lock profile shows WOW linked.

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3 years ago
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Macece
posted in Razer Support

THX windows problem

Hello I have a kraken tournament edition, but when I press the button THX, the Del is turning on but nothing happen. I am on Windows 10 and I set my audio on (Razer Kraken TE - Game) but if I set it to (THX Spatial - Synapse) I have no sound. I am asking what should I do for THX technologie works ? Thank's

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3 years ago
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infinite_penguins
posted in Razer Support

Razer Blade 15 (Early 2016) Won't Boot Past BIOS

My Razer laptop can't get past the Razer logo, it just shows a black (but still on) screen. I can access the BIOS, but that's it, and there aren't any BIOS settings that fix the problem. I have tried: Using Windows' Automatic Repair service, but it shows a black screen after "Preparing Automatic Repair" Restoring user defaults in the BIOS Booting from a recovery USB, but it shows another black screen after the logo Booting from an Ubuntu installation USB, but I am stuck at the Grub terminal Replacing the battery Replacing the SSD with the one from my desktop Reformatting the included SSD I haven't yet found any threads where the problem wasn't fixed via one of these steps, so is there anyone here that has?

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3 years ago
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testtestest
posted in Razer Support

Razer Support Code Incorrect

Just tried to register my new Basilisk X mouse, kept getting the notification that my product code is invalid. I was just typing the product code listed on the bottom of the mouse. I've seen a lot of people have this problem, and are told to post in support, so I'm posting about it here. Thanks

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3 years ago
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villeEcrubest731
posted in Razer Support

Rainy TE drift analog stick

Where I can get fix my Razer controller, WHY RAZER ALWAYS HAVE ISSUES in all products

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3 years ago
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pulseStrawberrynexus982
posted in Razer Support

Razer wolverine ultimate vibrations

With my newly purchased razer wolverine ultimate I have realised that there are no vibrations I made sure that in game and in the Xbox settings the vibrations are set to on. Am I missing a different way to set the motors up

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3 years ago
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LeslieQiu
posted in Razer Support

Razer Nari static/crack sound with my mic

im in discord with my friends, theres a crack/static when i talk, just bought it there week. pls help

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WyvernVin
3 years ago
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LazyGoth
posted in Razer Support

Computer will not recognize my 2 Razer headsets

Last night, everything was working fine, and this morning I could not get my Kraken Kitty headset to work. At some point, I managed to just get the audio for skype to work, and anything else acted like it was muted. I messed around with audio settings, drivers, and the volume mixer. I restarted my PC, unplugged and plugged back in the headset, and no change. I ended up buying a new headset, the Kraken X, which also is not working. I have not updated anything and cannot think of any changes which would be causing this. I tried plugging the Kraken X in the top mic/audio ports and the back ones. I don't know what to do. Does anyone have any suggestions for me?

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3 years ago
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lewalt1989
posted in Razer Support

Razer thresher will not charge

just purchased the razer thresher headset for xbox one and it will not charge.

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3 years ago
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kakaro7
posted in Razer Support

Hello gods Razer ^-^

Thanks

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3 years ago
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alwaddicor
posted in Razer Support

Razer Naga left handed edition

Hey guys, Just a quick one really. I'm cursed with being left-handed, and my right hand doesn't work as well as it should (hardly at all) due to illness. I've tried my upmost to use WASD and I've tried to learn to use mouse with my right hand but after years of no improvement I think it's time to look at a different alternative. The Naga seems perfect with the abundance of buttons I can use with my left hand which leaves my right hand to concentrate purely on movement in games and possibly jumping around at a push. The only issue is getting hold of one, I've looked around for a while and simply nowhere or no one is selling them. Razer are the only company that have developed a left-handed gaming mouse which is astonishing to me. There's ambidextrous alternatives but none have a good amount of extra buttons and it'd be nice to have something that fits nicely in my palm as well as helping me enjoy games fully. I spend a lot of my game time focusing on just being able to control mysel

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3 years ago
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worldFuchsiahead542
posted in Razer Support

Razer nana left handed edition

Will the Razer naga left handed addition still be released? I’ve looked for a left handed mouse with the multiple programmable side buttons for 3 years now and still fail to find one. The only left handed mice I’m able to find are the basic 4 button models

1
C
3 years ago

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