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Razer Support

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  • 38,745 Threads
  • 56,273 Replies

38745 Threads

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retrospotVolt312
posted in Razer Support

Razer Opus can't pair with either Android or IOS

Hi Guys, I've just got my razer opus today, sadly after a long battle I've only managed to connect it to my PC. I've got the app, it says it's connected, I can see the battery status, but It doesn't seem to have any connection. Blue light keeps flashing which means it is waiting to be paired... I have cleaned my phone, reinstalled the app a couple times, gave it all the permissions etc. It also won't pair without the app, but instruction doesn't say if I need it or not, I assume I do need it to pair it. After i connect it through the app it literally disappears from the Bluetooth devices list on my phone. Did it on two phones already(galaxy s9+ and iphone xs), is there any issue with the app maybe? It works fine with my PC, only mobile pairing seems to be an issue... Does anyone else experience this?

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Razer.Speedcr0ss
3 years ago
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Cloud134779
posted in Razer Support

Razer Blackwidow Ultimate key color layout

Have been using razer blackwidow ultimate for some time now and it is a great keyboard, but after a while razer synapse 2 (the required application to modify this specific keyboard) no longer gives me the option to change the color layout of the keyboard, but I can still change button layout and macro settings, and i can ONLY change the lights to pulsate vs static? I'm not sure what is going on, but it would be appreciated it someone has any suggestions to help me modify the color scheme again, sick of the same old ALL GREEN instead of my usual blue....... And yes, I've already reinstalled drivers / synapse etc plenty of times, and the keyboard works just fine / is detected no problem / can be interacted with in the application. No websites seem to have an actual answer to my question / a cause. I'm not sure if it was just a ridiculous update or a bug.

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3 years ago
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Falcormoor
posted in Razer Support

How to create a hold/release macro off a toggle

I've found a ton of threads on the direct opposite of what I'm trying to do but not this. In league of legends, you're able to toggle the camera lock on/off with Y, I want to make it so that instead of it being a toggle, it to be a hold/release. So that when I press down the key, it unlocks the camera from my character and when I release it re-locks onto my camera. I know that you can use space to make it lock on your character for as long as you hold it, however I'm trying to make it do the exact opposite of that. so that it *unlocks* for as long as I hold it. Any ideas?

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Razer.Speedcr0ss
3 years ago
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ventureHotPinkEMERALD867
posted in Razer Support

Razer Blackwidow buzzing

Hello, I'm not sure if it was always there, or did it appear recently but there is a buzzing/electrical sound coming from my Blackwidow Ultimate 2014. The sound appears only when lighting is turned on, it appears at 1 brightness and disappears at 93. The higher the lightning level is set on, the higher frequency sound can be heard(it kinda hurts the ears). The sound is coming from right top corner - where capslock, numlock and scroll lock indicators are, there are also usb, microphone and headphones ports there(I'm not using them), maybe it's coming from them? Someone knows more about this? It becomes slighty hearable from around 15cm.

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3 years ago
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resourcesLimerickhead340
posted in Razer Support

Razer Deathadder Elite scrolling wheel encoder

Hello, I have an internet cafe. We have Razer Deathadder Elite's and their scrolling wheels failed. I purchased the 14mm encoders from Aliexpress, however they dont have the feed back feeling (tik tik sound). Where can i buy the original 14mm encoders?. Technical service in my country (Turkey) doesnt help me. I have more than 10 Razer Deathadder Elite's the same problem. They are out of guarentee. Waiting for your kind reply. regards

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3 years ago
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koen-t
posted in Razer Support

Activation code

i have a Razer Thresher 7.1 wirless surround gaming headset. how do i get the activation code? the product is already registered

1
P
3 years ago
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JJYODA
posted in Razer Support

DDR4 2933MHz memory

Hello, I need to upgrade my ram for my Blade Pro 17. Unfortunately the only information I get from Razer is DDR4 2933MHz memory. Would be nice to know what Razer has tested as compatible but they have no information to help. Has anyone installed 2x 32 GB ram ? What is the best option out there . thank you , Jean-Francois

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L
3 years ago
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Lawalong
posted in Razer Support

Blade Pro 2020 not compatible with HyperX RAM

System: Blade Pro 2020 - 300hz - 2080 Super Tested RAM: Symptom: Randomly Blue screen (usually )

1
L
3 years ago
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ShalomG
posted in Razer Support

Order Cancellation Request

Gooday, I recently made a purchase on razer's website for a mouse pad, sever days have passed since then and I woke up this morning to an email stating "Your order cancellation request has been submitted". I did not request for this so I'm want to know what could be the cause of this. I don't live in the US but I use a Miami address where my items are shipped to before going to my country to be cleared. Any help on this will be greatly appreciated.

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Razer.Speedcr0ss
3 years ago
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JamesRusselJavier
posted in Razer Support

Email Deleted

hello, i have a problem with my email , i created an account in razer gold by linking my facebook acc but my problem is, it automatically add an email which is my deleted email so i cant finish my profile or buy any product using my razer gold. please help

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J
3 years ago
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Isaacytutt7778
posted in Razer Support

E

Troquei o numero do meu telefone é agora não esta chegando o código de verificaçao

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I
3 years ago
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villeurbanBottleGreen190
posted in Razer Support

Nari Ultimate Headsets Beeping

I recently bought the Nari Umtimate Headsets for Xbox One and now there is a constant beeping even with full charge. It’s very annoying and makes a lot of distractions for me. I don’t know what to do.

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A
3 years ago
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guideVividGambogetech479
posted in Razer Support

Very poor RMA Experience - Need Follow up

Hello, I submitted a case June 27th and had an RMA approved July 10th. Since then I have shipped the item to you with the label you provided (delivered July 21st). You closed my case stating the item had not yet been sent (when I have tracking showing it delivered and signed for by your employee). It was also stated the average turnaround time 5-8 days after receiving the return. You also claimed the RMA was over 30 days old when it had only been approved 10 days prior and then case as a whole was only 23 days old. All in all this support experience has been miserable. It took over 2 weeks to even get to the RMA stage which could have been accomplished in a 5 minute phone call. after that multiple shipping labels were sent, and my case was closed out for inactivity even though the RMA had only been approved 10 days prior and the item was in transit to your return center. I need someone to follow up with me and provide details on the status of my RMA as no now is responding to

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3 years ago
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sleekcountyLicorice229
posted in Razer Support

Mac Problem with new Razer Keyboard

Recently just bought a Razer Cynosa Lite Keyboard. It works and everything when connected to the Mac, but synapse does not recognize any Razer products. It is the new MacBook Pro, so I am having to use a lightning cable converter. Any help would be greatly appreciated.

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T
3 years ago
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JhezCh
posted in Razer Support

Profile issues

Hi. I have a problem with a Mouse Profile I set up. I set up a normal profile: When I start playing LoL the profile automatically change, but nothing happen, don't change. I think the problem is that the default .exe provide by Synapse 3 is incorrect (LeagueClient.exe). So I try to set up the correct .exe (League of Legends.exe), but when I press 'save' go back to the old location (LeagueClient.exe). * I tried to 'solve' that problem setting up a Global Shortcut to change profiles with my keyboard, but the entire Global Shortcuts features don't work (If you have solution for this too, I will be grateful). :frown_::frown_::frown_:

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N
3 years ago
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JM1ller15
posted in Razer Support

My Razer Blade 15 got stolen

Hey everyone I'm new to this and I recently purchased this laptop for gaming and it has a ton of personal information on it but I do have a Face ID and password to log in. I haven't played it in a couple days but I just noticed it was out of its place yesterday before I had to go to work. Is there anyway I can track the location of the laptop if it was logged onto or anything that could help me out in this other than filing a police report? thank you and any info will help!!

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3 years ago
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Archstrider21
posted in Razer Support

Razer Synapse Login Not Working

Whenever I try to login to Razer Synapse, it says system error [8302]. What am I supposed to do? I heard a solution was changing your proxy settings, but what do you change?

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3 years ago
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mangoldm
posted in Razer Support

"Site Under Maintenance"

When I click on the "Check your order status" link in my order-confirmation email I get directed to a web site that says, "Site Under Maintenance." This has been going on for over 24 hours. When requesting support chat I get a message that no one is available for chat. This has happened during the business hours stated on the Razer support site. How am I supposed to check on my order status?

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Razer.Caziel
3 years ago
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stevenkerg
posted in Razer Support

Hammerhead True Wireless keeps disconnecting

I bought this earbud last week and i have bad experience gaming with this earbuds. The 'gaming mode' is ok with this device. Almost no lag im sure but it will randomly disconnect and i have to long press to recover it (sometimes it will not recover, i have to pair with my phone again). Even play music still the same. Its really anoyying. Cant even play game with this.It happen lot of times. I play pubgm on iphone 8+ btw. Please help me.

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Razer.Caziel
3 years ago
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JosharkInsider
posted in Razer Support

f9 not bringing up boot menu to enable factory reset.

If I spam f9 while the computer is loading, i can see the boot menu for about half a second and then it vanishes. Needs to do a factory reset in order to return computer. This is in relation to my service order 200808-000528 from today. I Tried to get b ack on the technical support chat but it will not load now. Please help. I need to do this today.

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3 years ago
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Cherryfirstventure322
posted in Razer Support

Placed wrong order is it possible to change ?

Also cant dind my order number or anything.i just ordered

3
Razer.Caziel
3 years ago
S
Snoop___
posted in Razer Support

Blackshark V2 purchased - SOLVED THX activation code

I just got my Blackshark V2 delivered. However I was sadlyt confronted with a Activation Screen pop up: I Hope with all my heart that this is somehow provided? And that I don't have to spend an extra 20$ to activate the THX feature? Please let me know if you know.

5
Razer.Caziel
3 years ago
K
KOERK
posted in Razer Support

Razer mamba TE Scroll wheel stuck

I really need help, i just purchased a Razer Mamba Tournament Edition Wired and when i got it in i checked the mouse and found that when i scroll it is rough to rotate the scroll wheel like its stuck or something is this just because the mouse is new or is it not ok and should i send it back

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K
3 years ago
K
Kerrider
posted in Razer Support

Is there a way to force shut down of the razer opus?

Hi, I got a bluetooth USB audio transmitter because I suspect that the one in CPU is having problems, I tried to connect the razer opus but they got the blue led on. I was not able to hear anything in them and tried to turn them off to repair and try again but even if I hold the power button they don't turn off. I tried to let them run out of battery but it has been aroung 16 hours and they just don't shut down. Also tried to use my phone to connect to them but it doesn't work either. Is there a way to force the shut down other than pressing power button?

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Razer.Caziel
3 years ago
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awesomeFirebrickretro904
posted in Razer Support

im stuck in game mode

one day when I opend my pc the game mode was on (it turns off windows shortcut) and its notr turning on I tryed reinnstalling but it dident work.

1
A
3 years ago

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