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Razer Support

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  • 38,709 Threads
  • 56,252 Replies

38709 Threads

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villeurbanBottleGreen190
posted in Razer Support

Nari Ultimate Headsets Beeping

I recently bought the Nari Umtimate Headsets for Xbox One and now there is a constant beeping even with full charge. It’s very annoying and makes a lot of distractions for me. I don’t know what to do.

5
A
3 years ago
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guideVividGambogetech479
posted in Razer Support

Very poor RMA Experience - Need Follow up

Hello, I submitted a case June 27th and had an RMA approved July 10th. Since then I have shipped the item to you with the label you provided (delivered July 21st). You closed my case stating the item had not yet been sent (when I have tracking showing it delivered and signed for by your employee). It was also stated the average turnaround time 5-8 days after receiving the return. You also claimed the RMA was over 30 days old when it had only been approved 10 days prior and then case as a whole was only 23 days old. All in all this support experience has been miserable. It took over 2 weeks to even get to the RMA stage which could have been accomplished in a 5 minute phone call. after that multiple shipping labels were sent, and my case was closed out for inactivity even though the RMA had only been approved 10 days prior and the item was in transit to your return center. I need someone to follow up with me and provide details on the status of my RMA as no now is responding to

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3 years ago
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sleekcountyLicorice229
posted in Razer Support

Mac Problem with new Razer Keyboard

Recently just bought a Razer Cynosa Lite Keyboard. It works and everything when connected to the Mac, but synapse does not recognize any Razer products. It is the new MacBook Pro, so I am having to use a lightning cable converter. Any help would be greatly appreciated.

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T
3 years ago
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JhezCh
posted in Razer Support

Profile issues

Hi. I have a problem with a Mouse Profile I set up. I set up a normal profile: When I start playing LoL the profile automatically change, but nothing happen, don't change. I think the problem is that the default .exe provide by Synapse 3 is incorrect (LeagueClient.exe). So I try to set up the correct .exe (League of Legends.exe), but when I press 'save' go back to the old location (LeagueClient.exe). * I tried to 'solve' that problem setting up a Global Shortcut to change profiles with my keyboard, but the entire Global Shortcuts features don't work (If you have solution for this too, I will be grateful). :frown_::frown_::frown_:

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3 years ago
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JM1ller15
posted in Razer Support

My Razer Blade 15 got stolen

Hey everyone I'm new to this and I recently purchased this laptop for gaming and it has a ton of personal information on it but I do have a Face ID and password to log in. I haven't played it in a couple days but I just noticed it was out of its place yesterday before I had to go to work. Is there anyway I can track the location of the laptop if it was logged onto or anything that could help me out in this other than filing a police report? thank you and any info will help!!

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J
3 years ago
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Archstrider21
posted in Razer Support

Razer Synapse Login Not Working

Whenever I try to login to Razer Synapse, it says system error [8302]. What am I supposed to do? I heard a solution was changing your proxy settings, but what do you change?

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3 years ago
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mangoldm
posted in Razer Support

"Site Under Maintenance"

When I click on the "Check your order status" link in my order-confirmation email I get directed to a web site that says, "Site Under Maintenance." This has been going on for over 24 hours. When requesting support chat I get a message that no one is available for chat. This has happened during the business hours stated on the Razer support site. How am I supposed to check on my order status?

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Razer.Caziel
3 years ago
S
stevenkerg
posted in Razer Support

Hammerhead True Wireless keeps disconnecting

I bought this earbud last week and i have bad experience gaming with this earbuds. The 'gaming mode' is ok with this device. Almost no lag im sure but it will randomly disconnect and i have to long press to recover it (sometimes it will not recover, i have to pair with my phone again). Even play music still the same. Its really anoyying. Cant even play game with this.It happen lot of times. I play pubgm on iphone 8+ btw. Please help me.

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Razer.Caziel
3 years ago
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JosharkInsider
posted in Razer Support

f9 not bringing up boot menu to enable factory reset.

If I spam f9 while the computer is loading, i can see the boot menu for about half a second and then it vanishes. Needs to do a factory reset in order to return computer. This is in relation to my service order 200808-000528 from today. I Tried to get b ack on the technical support chat but it will not load now. Please help. I need to do this today.

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3 years ago
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Cherryfirstventure322
posted in Razer Support

Placed wrong order is it possible to change ?

Also cant dind my order number or anything.i just ordered

3
Razer.Caziel
3 years ago
S
Snoop___
posted in Razer Support

Blackshark V2 purchased - SOLVED THX activation code

I just got my Blackshark V2 delivered. However I was sadlyt confronted with a Activation Screen pop up: I Hope with all my heart that this is somehow provided? And that I don't have to spend an extra 20$ to activate the THX feature? Please let me know if you know.

5
Razer.Caziel
3 years ago
K
KOERK
posted in Razer Support

Razer mamba TE Scroll wheel stuck

I really need help, i just purchased a Razer Mamba Tournament Edition Wired and when i got it in i checked the mouse and found that when i scroll it is rough to rotate the scroll wheel like its stuck or something is this just because the mouse is new or is it not ok and should i send it back

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3 years ago
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Kerrider
posted in Razer Support

Is there a way to force shut down of the razer opus?

Hi, I got a bluetooth USB audio transmitter because I suspect that the one in CPU is having problems, I tried to connect the razer opus but they got the blue led on. I was not able to hear anything in them and tried to turn them off to repair and try again but even if I hold the power button they don't turn off. I tried to let them run out of battery but it has been aroung 16 hours and they just don't shut down. Also tried to use my phone to connect to them but it doesn't work either. Is there a way to force the shut down other than pressing power button?

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Razer.Caziel
3 years ago
A
awesomeFirebrickretro904
posted in Razer Support

im stuck in game mode

one day when I opend my pc the game mode was on (it turns off windows shortcut) and its notr turning on I tryed reinnstalling but it dident work.

1
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3 years ago
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GLR85
posted in Razer Support

Razer Deathadder Essential driver software not successfully instaled!

Hi! I have a problem whit my new mouse. I can't instal my driver. I download synapse 2 but i can't login...(error 3803...or something like that...). i download synapse 3. i login and i instal the program and when the driver want to instal failed...from that moment my mouse is dead...i use win 7 64 ultimate. i wait for your advise thx!

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3 years ago
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kittinzaa
posted in Razer Support

New to Razer 2 big problems with Synaspe

I'm a long time Logitech user In recent year they hardware quality dropping a lot so want to try another brand and I choose Razer and Just bought Cynose Elite keyboard and found two major problems for such a basic task like so. First one is auto profile switching have a delay around 3 seconds after I switch to application. This are big problems because I use gaming device for work I open many programs at once and switch very often so manual profile switch is never and option. Not sure is this a normal behave of synaspe?? And another is for macro system cannot do such a simple task like holding Ctrl+Middle Mouse button when press and release when lift the button (its a basic pan command of many programs). I tried many method I found on the internet nothings work. All of above Logitech software can do without any problems. I'm disappointed in Razer software quality.

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K
3 years ago
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JosharkInsider
posted in Razer Support

Removing all traces of personal information from computer

I'm trying to remove all traces of personal information on my computer before returning it. The one thing I have not been able to do is get rid of my personal information that pops up in my Razer account. If I hit Start/Settings, the razer account stuff pops up. It has my name and email address, and I cannot see how to get this information off the computer without also deleting my razer account, which I don't want to do. I don't want someone else getting their hands on any personal information, but I have not yet been able to figure this one out. Also I need to remove my name from the login page. How do I do that?

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J
3 years ago
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chuckysue
posted in Razer Support

Core X Compatibility - 280x

Hey - I have some older Radeon R9 280x gpus that I took out of my last year desktop and was thinking about getting an egpu to stick them in to give a little more life to my laptop. I see that the Core X is compatible with the 285, but couldn't find any clear info if the Core X could work with the 280x. I have a somewhat older laptop, so I'm also planning on using Apple's T3-T2 adapter for the egpu. From other forums I've read this has never been an issue for people. Anyone have any guidance on the 280x and if it would work? I'd prefer to reuse my desktop components instead of just adding to e-waste. Thanks!

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3 years ago
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loli141
posted in Razer Support

Microphone is not detected

Got some new Kraken X, i can hear audio fine but microphone isn't picked up. I had it working last night but it doesn't work anymore and I don't know why its doing that

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3 years ago
J
j0hnyu3n
posted in Razer Support

[Nari Ultimate] Charging Issue

Hi everyone, I am a new user of Razer product, just bought the Razer Nari Ultimate in Hong Kong for a few months since February which is running pretty good. 2 months ago, I found that even I plug-in the charging cable to charge up my headset, it does not charging and it sometimes show up yellow light and blinking every few seconds between yellow and red light. These few weeks the problem has become more obvious and worse, I cannot charge it properly and I have no idea what to do with this because I am now in Brisbane (Australia) and I am not an expert of repairing electronic products. Thus, I am looking for a solution for this as I really like the quality of this product and dont want to waste it. What should I do?

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J
3 years ago
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classicPaleGoldsystem502
posted in Razer Support

Blackwidow [ESC] and [Fs] Doesn`t work

Hello I bought a Blackwidow 2019 (green switches). Installed the software, messed around with the lighting, and when I start working i realized that the Fs keys didn`t do anything. Tried to refresh a page with F5 and open help with F1, and nothing happens. Also i tried to use de media function with the Fs and the FN keys, and also nothing. Opened a key test website, and the ESC and Fs doesn`t work. I reseted the PC, change the USB post, reseted the synapse options, do the CTRL + CAPS LOCK yhing, and nothing. What can I do? Thank you in advance.

10
C
3 years ago
R
reboeh1
posted in Razer Support

issues registering my mouse

I just bought a new mouse on amazon, the blue d.va k6 mouse. the box I received it in did not have product number or serial number. i just want to register my mouse so I can adjust color settings on it.

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R
3 years ago
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TpgAnt
posted in Razer Support

Huntsman volume wheel acting up

I bought a huntsman elite back around June 2018 it been working perfectly fine recently after coming back from a vacation and going to watch some videos I noticed my volume wheel would start skipping and recently my volume would just go down on its own I email support about the volume wheel but they kept asking for my mouse wheel if anyone knows a fix would be greatly appreciated.

5
C
3 years ago
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LordXombie
posted in Razer Support

Nari Essential sound problems

first thx spatial isnt showing up anymore in my sound options. second none of the enhancements are working. the sound quality isnt the same. i have no clue what happened but it worked fine the other day now nothing is working right. i still have sound but it isnt as good as it was.

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3 years ago
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Halhhour
posted in Razer Support

Razer BlackWidow Chroma NOT WORKING AT ALL!

So i bought the BlackWidow Chroma today, a keybord ive been wanting for ages now. i saw it at the store, looked awsome, and when i got home from buying it, i plugged it in.... and nothing. Windows keeps telling me that it doesnt recognise the USB, so ive tyried updating the drivers and nothing. ive tried Synapse and nothing. Ive been looking up solution for the past 5 hours and i still cant get anywhere. If anyone knows a solution, please, please, PLEASE, gives us a hand.

0
H
3 years ago

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