Razer Support | Razer Insider

Razer Support

-

  • 38,919 Threads
  • 56,460 Replies

38919 Threads

M
mamemimelai
posted in Razer Support

Razer Cortex Philippines

Why is razer cortex not supported in the Philippines? I have android v9 and installed the app. But when I visited the website, my country is not included in the supported countries.

1
Razer.Speedcr0ss
4 years ago
C
chromebison
posted in Razer Support

Synapse not working with Dell WD15 Thunderbolt Dock

Hey folks. Just got a Dell XPS 9570 and WD15 dock and can't get Synapse to settle down for the life of me. The issue is that the mouse and keyboard (Ornata and Death Adder) become intermittently unusable while connected to the dock. Their color schemes will go back to default briefly and while doing so I cannot use the mouse or keyboard. If I have Synapse open, I can see where they are disappearing and reappearing where the devices are listed. If I close Synapse, the problem goes away completely, but I obviously cannot use my personal configurations. I've updated all drivers, BIOS, firmware of the laptop, dock, and peripherals and still the issue persists. Also, the dock is the proper power rating for the laptop (180w). Any help is much appreciated.

0
C
4 years ago
B
BrownShugah
posted in Razer Support

Razer Blade 17" (2017) stopped taking a charge

I've had this laptop for a while, and although I hadn't changed how I use it, randomly the other day it started smelling like smoke, like burning. After the smell, it just stopped receiving a charge. It didn't even say "plugged in, not charging" or anything of that sort, it just stopped registering that it's plugged in at all. I only ever plug it in when I'm gaming or when it gets low on battery so I'm not irresponsible in terms of like overcharging or whatever. I've already been advised to reset battery drivers and stuff like that, which I've done, but no progress. I use this laptop for university work too, which I go back to in a few days. I really need it to work so any help or ideas on what could help would be greatly appreciated. Thank you!

1
Razer.Speedcr0ss
4 years ago
X
xXDarkSilentXx
posted in Razer Support

Surround sound asking for activation code.

I bought kraken v2 about 2 years ago, I always used SURROUND software and although sometimes I came to uninstall it, it never asked me a second time for its activation code. I recently formatted my computer and now the software has again asked for the code, but obviously I don't have the code anymore. ... yes, I logged in as I always do. Razer ID: xXDarkSilentXx

2
P
4 years ago
I
Infinite08
posted in Razer Support

Razer Phone 2 - Fingerprint Scanner Not Available?

I just received my phone in the mail and tried setting it up today. The fingerprint scanner isn't an option under security settings. I'm not sure what to do. I've updated to the latest firmware. I can't seem to find anything on Google about the issue so I'm guessing I'm doing something wrong or it's a rare problem to have. Anyone here happen to know how to fix this or get the scanner to be detected? I've rebooted a million times to no avail. Thanks in advance!

5
I
4 years ago
A
Axle356258
posted in Razer Support

Razer Synapse 3 will NO LONGER detect INSTALLED GAMES ON PC, all profiles were earased

Since a recent update, I can no longer link my installed games to the profiles I have created for them. The existing links between games and profiles have also been removed. I now have to manually switch between profiles of all of my devices before switching games. If this in no longer a service provided by the Razer Synapse Program then it needs to be removed immediately. Also the RS3 is buggy as hell.. I have uninstalled, reinstalled drivers/software etc. etc. etc. with no help from support who mostly tries to get me to purchase more products and doesn't do anything but repeat the same thing you learn in basic computing in High School on how to uninstall and reinstall a program/app. If anyone else is experiencing this issue and has found a fix please, by all means, I beg you to let me know what you did. Razer support isn't going to even respond to this anyway with anything helpful.

1
R
4 years ago
M
MidnightStarKina
posted in Razer Support

Problem with my R key...

Recently I was gotten a razer keyboard and I fiddled with it a little bit with the Synapse app to change color and I think I might have goofed something up somehow with hitting something that caused a problem, because whenever I press down on the R key it goes "eer" and I been trying to figure out how to fix this. If anyone can help it would be much appereciated.

3
Razer.Caziel
4 years ago
A
AliSajjadOfficial
posted in Razer Support

I have a Razer Thrasher 7.1 Headset - Where to get Razer Surround Pro Activation Code?

Hello Razer Support...! I have a Razer Thrasher 7.1 Headset, I also had registered it to razer surround but when I clicked on registration then it says that only you can buy activation code in two ways 1. First is for registering your razer product Or 2. Buy Razer Surround Pro Activation code. My Question is that, I have a valid registered razer product, So Where to get Razer Surround Pro Activation Code? Or I have to pay again for the activation code?

0
A
4 years ago
D
diogo.m.t
posted in Razer Support

Razer Electra V2 3.5jack not usb not showing on Synapse

Hello, i just bought a razer electra v2, the non-usb version, and get synapse to recognise it to use the 7.1 surround features. I had razer synapse 3 installed and uninstalled it for the 2.0 version cause thats the only one compatible with the electra. I even cleared the %appdata% and rebooted before installing the 2.0 version and it still only shows my deathadder. Solutions?

1
Razer.Speedcr0ss
4 years ago
R
rxerox
posted in Razer Support

Razer nari not working

I just buy a Razer Nari today. I first plug USB cable to it for charging. Light was red, then green, all seem to be ok. I plug the wireless USB connector, then it pop a Synapse installation Windows, so I do It. The Razer Nari was not show in Synapse, so I try to update firware as it show here : https://support.razer.com/gaming-headsets-and-audio/razer-nari/ with Nari_FirmwareUpdater_v14_r8.exe After this update, the sound (wireless mode) working, but when switch off the headset, I can't back to switch on. For switch on Nari, I must then reboot Windows 10, and apply firmware again. It seem that the firware update work for the dongle, but not "saved" for the headset (installed firmware release always blank). And then, I try to use the recovery tool (NariDongleRecoveryTool_v1.02.00.exe), and then, nothing. Now, when I connect Nari on USB, no light, and I can't switch on headset with button. I try to change USB port (3.0 or 2.0), both dongle or USB to Nari : nothing. I also try to rei

3
Razer.Caziel
4 years ago
C
cjblue95
posted in Razer Support

Synapse 3 won't install

Hello, Ive had the Death Adder Elite since July of last year. It was working fine on synapse 3 until synapse had an update and wouldn't start for me, so I tried to uninstall and it wouldn't do it. I manually deleted the synapse folder and tried to reinstall and it was stuck on the green Razer loading screen for hours. How do I fix this? I want my dpi back to where it was :(

3
Razer.Caziel
4 years ago
C
CodeBleu
posted in Razer Support

Mid-2019 Blade Advanced /w 2080 & OLED Issues

I've had my Blade now for over a month and there are a few issues I'd like to resolve if possible. I figured someone here might know. Whenever I log in with an external display connected (seems to be any external display) there is a pretty good chance (~90%) that the desktop UI will be "skippy". It looks like frame dropping if it were a game. If I sign out of Windows and then sign back in, that usually fixes it, but it's annoying. Occasionally, the entire system will slow to a grind as if some high priority process is running and consuming a bunch of CPU. This usually dissipates after about thirty seconds, but it affects everything, even people hearing me on Discord. I've gotten Task Manager open in time while it was happening a few times, but found no smoking guns. Lastly, I'm currently using a USB-C external display and it works well most of the time. But sometimes, I plug the monitor into the Blade and the Blade acts as though the monitor is only a USB hub and not a display. Noth

1
Razer.Speedcr0ss
4 years ago
R
radioIndigoDyePEARL524
posted in Razer Support

Razer phone 2 getting hot and battery drain fast

Just bought yesterday and phone is hot and battery drain fast 100% to 85% within 30mins only using setting.

0
R
4 years ago
E
earthman34
posted in Razer Support

Multiple versions of Synapse required?

I have a Mamba TE mouse and a Cyanosa Pro keyboard (not the chroma version). Synapse 3 does not recognize the keyboard. Synapse 2 does not recognize the mouse. I have to run two versions to control these peripherals? This seems like a fail.

0
E
4 years ago
O
onabenokata
posted in Razer Support

Blade 15 Base model 2018 + Core X Chroma

Blade 15 base model 2018にCore X Chromaを接続しても外付けグラフィックスとして認識されません。 使用しているGPUはRX 5700です。 Thunderblotアプリケーションとドライバーを削除してインストールしなおしても改善されません。 シナプスアプリケーション上では認識されています。 問題の解決方法はありませんでしょうか？ Even if Core X Chroma is connected to Blade 15 base model 2018, it is not recognized as external graphics. The GPU used is RX 5700. Removing the Thunderblot application and driver and reinstalling will not improve. It is recognized on synaptic applications. Is there a solution to the problem?

0
O
4 years ago
J
JaydontheThingInsider
posted in Razer Support

Increasing Battery Life

Is there any way I can increase battery life when watching things like Catch-up TV with my Razer Blade 15? Are there any settings I may need to change that will still give me performance or do I just need to set things to performance mode?

3
Razer.Caziel
4 years ago
C
crakt
posted in Razer Support

razer blackwidow chroma v2

hi everyone i just bought the razer blackwidow chroma v2 for my xbox but the lighting isnt working how can i fix this

4
Razer.Caziel
4 years ago
H
Hemlock_
posted in Razer Support

Razer USB Audio Controller No Volume

Recently I accidentally leant onto my USB audio controller while it was facing down on my desk, and I heard a series of beeps. I am unsure of what happened, but now I am unable to hear game or chat audio through the USB. When I press 'volume up' on the controller nothing seems to happen, but when I hit 'volume down' or the game / chat balancer I hear beeps. Anyone have any idea of what I might have done, or did something happen on the software end of things?

2
Razer.Speedcr0ss
4 years ago
R
retrodataSonicSilver689
posted in Razer Support

Mouse freeze with SDK service

Hi I close to teared my computer apart to get rid of mouse freezes in game like low demanding WOT uptil high demanding like PUBG etc. After some days was close to give up and noticed that alot of forums pinted towards razer SDK services and shut them off and all problems went away. Dont hand me the CPU spike as its never over 75% with my setup. Been logging for days with GPU-Z Saw earlier post on this ended up in no answer to that requestor and I asssume this comes and goes with W10 and other updates but seem to origin from your service. What is the long term plan to solve this ? Nvidia Gforce 2080 RTX TU104 GPU Intel Core I7 7700K Regards Thomas

2
R
4 years ago
W
webnebular
posted in Razer Support

can't reinstall synapse 2 and 3

I I have an orbweaver, Razer Kraken Pro, Naga and a black widow. I recently replaced The Krakens and upon the installation had issues with the surround so as per the usual trash support response of uninstall/ reinstall I can now neither install Version 2 or 3 of synapse. Ive always had on and off issues with synapse and always been given the uninstall/reinstall scripted line they have to tell us at support but this is really hitting the point of NEVER AGAIN. Every 2 years I replace my gaming gear and that money will likely not be returning to Razer next time. This is some noob level problems they are creating even for advanced users.Can you people get you &$^*& together. I see so many threads online from mutiple sources with the same issue and rather than replying to them the responses are always we will PM the details. THats &^*&^ stupid how about fix your crap or watch the recommendations go out the window. I dont know how pro gamers use this ^&*$^$ because its completely unreliable.

0
W
4 years ago
R
rydercowan
posted in Razer Support

Deathadder Chroma problem dragging files

Running Synapse 2.21 on Win10 I've very recently found a problem when I try to drag files. As soon as I click the left mouse button to pick up the file it opens before I can drag it to the intended destination. Is there a fix?

0
R
4 years ago
C
cimmiacm
posted in Razer Support

Razer Deathadder Essential ,problem

Hey guys hope y having a nice day so i just bought a Razer Deathadder Essential(white Edition) and every driver of it is installing except "Razer Control Device" who is failing to install, i have Razer Synapse 3 installed but yeah it doesnf recognize my mouse and i dont know what to do ,i use Windows 7 x64 and i tried to uninstall mouse drivers and Synapse 3.0 aswell but simply its not working i would really appreciate if someone would help me somehow :)

1
Razer.Caziel
4 years ago
H
HallRush
posted in Razer Support

Deathstalker Ultimate not recognized by Razer programs

For at least 3 years, I've used a Razer Deathstalker Ultimate keyboard that has a touchscreen on the right side. Unfortunately, for more than a year, I haven't been able to utilize the features from before. Not only that, but Razer Synapse doesn't recognize the keyboard, and I can't even register it, since the page where I can register my keyboard thinks my serial number is unknown. I remember being able to play sound files and search youtube videos on the touchscreen while I do other things on my PC, and even bringing up a calculator or a keypad. Unfortunately, I can't do any of that anymore. I can't even change the glow my keyboard keys give, and it's stuck in blue. The M1 to M5 keys and the Razer keys also seem to be useless. I can still use my keyboard as normal, and I can even still use the touchscreen and buttons below it for the mouse, but nothing else. Can anyone help me?

1
HackedBrain
4 years ago
T
technomad
posted in Razer Support

Razer Core v2 Electrical noise

My Razer Core v2 was repaired under warranty (new motherboard) last year. Since then, it's sat idle until this week. I've just fired it up again with a Radeon VII, connected (TB3) to my 2017 Macbook Pro 15" (MacOS and Win10/Bootcamp). But I am getting horrendous noise being injected into the whole system via the Thunderbolt cable, making it impossible for me to use any USB audio device. The problem appears to be with the Core, as running it without the Radeon VII makes no difference to the problem. Is this an inherent problem with the Core v2 or is something awry with mine? TIA…

0
T
4 years ago
H
hood1983
posted in Razer Support

change device on razer appengine

how do i change my output device on my appengine? doesnt let me

3
Razer.Speedcr0ss
4 years ago

Badges

View More
CookiesCookie settings