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  • 41,976 Threads
  • 60,252 Replies
41976 Threads
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VicDeVi
posted in Razer Support
cant read the surround pro activation code

I tore the code when I was shaving it, and now I don't know what are the first numbers, what can I do ?

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4 years ago
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Grimmace88
posted in Razer Support
Synapse 3 Connect w Overwatch, Hue

Looking for help regarding Chroma Sdk and Hue integration. I've had moments where it all worked fine and as of late the Connect app is disabling all hue lights assigned to Entertainment Area. I've performed MULTIPLE clean installs of Synapse 3 and all associated peripherals and games. SDK is running. Synapse is up to date. Overwatch completely fails to integrate with peripherals or even show in Connect whereas other games, Shadow Warrior 2 etc do not fail on the following peripherals: Blackwidow Elite, Basilisk V2, Firefly V2, Goliathus Extended Chroma. Thanks Grimmace

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4 years ago
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Astarothalo
posted in Razer Support
Kraken X Lite Code does not work

I just bought a Kraken X lite Headset. Turns out the code to use Razer Software didnt work, i dont know whats wrong. It says on the program that i installed, that my code is invalid, I need help

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4 years ago
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mrmanisaLEGEND
posted in Razer Support
Razer Hunstman Problems

So I've had the Razer Hunstman (not Elite nor Tournament Edition) for about 2 and a half months now, and the entire time of having it I've had problems with it. One problem is that keys being pressed will randomly keep on holding for at least a second after I let go sometimes. My only assumption is that I let go too quickly and the switches can't register me letting go. This happens while I'm typing and playing games. Another problem I had was that if I clicked 2 keys at the same time, sometimes one of the keys I pressed wouldn't work. If I had to click 2 buttons on this game at the same time, one of them doesn't activate sometimes. And, my last problem with it, is that I feel like it stays held longer after I let go, for every press. My keyboard before I switched to this (Razer BlackWidow Chroma V2, which I believe isn't on the store anymore) definitely let go right as I let go of the key, or at least, it lets go sooner than the Razer Huntsman's key release. With me playing rhythm gam

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M
4 years ago
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AHMEDMOULAY956
posted in Razer Support
Bonsoir, j'ai acheté du uc, le site ma confirmé l'achat avec succès mais j'ai rien r

Bonsoir, j'ai acheté du uc, le site ma confirmé l'achat avec succès mais j'ai rien reçu

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4 years ago
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mparekh
posted in Razer Support
Charging toggles between On/OFF continuously

I have a razer blade and after using almost three years, my charger started giving me trouble. After connecting, it switches on and off continuously like a loose connection. Did anyone else face a similar issue? Not sure if it is my adapter or the port itself. Any suggestions would be appreciated

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4 years ago
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PriceIV
posted in Razer Support
Row of Keys No Longer Working

Hello, the 1 to = row of keys have stopped taking input, lighting still functions for them though. The . key on the num pad has also stopped taking input. This all started suddenly earlier today. I have the Razer Ornata Chroma, and have used this keyboard for a bit over two years now. I've tried the replugging in while pressing esc and caps lock trick, as well as restarting my computer. No luck. Also no luck when using the keyboard with a different computer.

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P
4 years ago
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pm1849f17805760
posted in Razer Support
New computer razer accessories not prompting download

I just upgraded to a new computer but my keyboard and mouse arent prompting a download of Synapses or what ever lets my customize them. is there a way to force that? cant find a way to download chroma online. Edit: nvm im stupid. figured it out

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Razer.Caziel
4 years ago
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matheusrazer332
posted in Razer Support
someone help me

somebody help me, i have a razer kraken essential headset and when i formatted my computer it just stopped working, the audio is pricking and locking, and i can't hear anything, the razer surround 7.1 doesn't work at all, i already uninstalled and installed it again and it doesn't work

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Razer.Caziel
4 years ago
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RealRivex
posted in Razer Support
PC not starting with DeathAdder v2

Hey, i buyed a Deathadder v2 in a local store, i really like it, its the best i ever had. now after about 2 weeks mc pc doesnt started anymore. the PSU, Case, and CPU-Fan's are all starting, but it doesnt show-up anything on the monitor, not even the boot-menu. i started to remove all cables and check what is the problem. saw it was the deathadder. is this a hardware or software problem? as if i plug it in if already booted, it works perfectly. actually dont really want to return it. it also destroyed my whole os, had to reinstall my full windows. any fixes, or anyone had this as well?

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R
4 years ago
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Jonathanterry87
posted in Razer Support
MY CYNOSA CHROMA KEEBORD WONT TYPE

I'VE BEN TRYING FOR DAYS,THE KEEBOARD LIGTHS UP AND IT'S SHOWING UP IN MY DIVICES, BUT IT WONT TYPE. HELP PLEASE!

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Razer.Caziel
4 years ago
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buzzlifePersimmon511
posted in Razer Support
Kraken V2 microphone self muting

The microphone on the kraken keeps muting itself, bought around 2 years ago. It started happening today (12/06/2020) and after some messing around I managed to get synapse 2 working in which I could unmute, but it would then just mute itself again. For the duration of being unmuted; by using listen to device, the microphone doesn't sound like it has any issues, no static or dropped data. I have done some scans which returned nothing so I'd assume theres something wrong with the headset itself or synapse.

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Razer.Caziel
4 years ago
S
sebastino333
posted in Razer Support
Nari ultimate keeps disconnecting

Help! My nari ultimate headset disconnects and reconnects every so often, and its getting quite annoying, anyone know how to fix this.

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Razer.Caziel
4 years ago
S
soloDeepSpringBud635
posted in Razer Support
Shift key flashing red

I have a Razor black widow with the rainbow LED setup but recently the right shift key (which I have used probably twice in the years I have had it) started blinking red as if only the red LED works in it and now the keyboard acts like the right shift key acts like is it being held down. The right control is having the same lighting issue as well now.

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Razer.Caziel
4 years ago
I
IguanaGreenloadcool460
posted in Razer Support
Razer Blade Advanced 2018 - Intermittent black screen and BSOD

Hi there, My brother's laptop has been experiencing an issue where it blue/black screens after being used for a short period of time. I tried to contact support through the standard portal at https://support.razer.com/warranty-support/ but the laptop is out of warranty and I was offered no other way to contact support other than posting on the forums. I have updated all the software drivers and the BIOS on the laptop and reinstalled Windows 10 twice (clean install). I have Synapse 3 installed. I thought the issue could have been some kind of board torquing around the CPU. So, knowing it was out of warranty, I partially disassembled it and cleaned out a TON of dust from the fan track. After careful reassembly where I was sure to tighten the heatsink screws evenly and not too tightly, the laptop seemed OK for a few hours, but shortly after it began to blue/black screen again. Another issue that led me to suspect something relating to the fan is that when the laptop does work, the fan

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Razer.Caziel
4 years ago
M
myene
posted in Razer Support
Razer Phone special edition LCD

Hello guys. Just wanna ask where can I buy Razer phone 1 lcd? My upper screen getting hard to touch and sometimes ghost touch I need to restart my phone when it happens. Please help me thanks

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Razer.Caziel
4 years ago
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carlh999
posted in Razer Support
How to Screen Mirror Razer with Nanoleaf on MacBook

Hello, I am using a Macbook and trying to work out if it's possible to enable screen mirroring for my Razer mouse & keyboard using the Razer Synapse App. When following the Nanoleaf guidelines, it requests me to download Razer Synapse 3 which is for Windows only & the Nanoleaf module which is also only for Windows. Is it possible to download a Macro on the Mac version to enable the same feature? Any help would be truly appreciated. Thank you Currently using: Macbook Pro 15inch 2016 Razer Synapse Application V1.88 (1.88.20) Razer Mamba Wireless Mouse Razer Ornata Keyboard

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4 years ago
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Kn0pz
posted in Razer Support
Razer Naga Trinity Scroll Wheel Issues

Hi Everyone, I've been using the mouse for more than two years (so it's out of warranty), but for a year now I'm having an issue where my scroll wheel sometimes doesn't register a step on a turn of a scroll wheel and then registers two steps on the next turn of the scroll wheel. I've reinstalled the drivers, reinstalled razer synapse, changed usb ports, tried using the mouse on a different machine and used compressed air to clean the mouse. It seems like my options are exhausted. I've found an ifixit guide on how to change the scroll wheel encoder but it states that an LK-E5 encoder is used in the Naga Trinity. It's nowhere to be found. Does anyone know an online shop where I could buy one to fix my mouse? Can Razer Tech Support provide me with one? I can pay for it if needed. I can't contact razer support directly because when i provide my mouse serial number the system tells me that it's past my warranty and I'm out of luck... Thanks!

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K
4 years ago
5
5-MeO-DMT
posted in Razer Support
Broken pipe. Error copying to sd

When I use my razer phone 2 using the 64gb it gives me a broken pipe and cannot continue for ftp transfers. I tried getting a micro SD, but now I cannot copy files to it like that's over 4gb. I am trying download and copy a ISO from debian. I am having problems with multiple ftp programs and for multiple torrent apps the phone crashes taking several minutes to reboot. I tried doing a factory reset, but my problems with the phone has only gotten worse. Internet apps like Firefox, brave and chrome when I try downloading files it just sits there not downloading any data. I have around 30gb of free space on my phone

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5
4 years ago
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bestPinklife693
posted in Razer Support
Razer Nari Essential Microphone Doesn't Detect Input

The headphones work great but the microphone doesn't pick anything up at all. I have already made sure that the microphone is the default device, Have tried removing it from the device manager and reinstalling the drivers, and changed the sample rate/bit depth in the sound control panel and none have improved the situation. It is also not muted.

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4 years ago
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bayCoralRedsharp428
posted in Razer Support
Lost dongle

Hey i lost my dongle for my razer headset, Can i buy a new one?

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4 years ago
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Redbestspot549
posted in Razer Support
Razer gold failed to reload

Hello ... I have prepaid visa that i always reload my account from ... The past 4 days every time i try to reload my account it says failed to reload without even asking me my visa number and when i try to reload with paypal it says failed reload . My visa is prepaid and works fine and has more than 800$ in it !! Please help me 4 days i am trying and no use !!

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4 years ago
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holl0304Insider Mini
posted in Razer Support
Power Adapter Compatibility

I have a Razer blad stealth 12.5 (2016) and the power adapter recently broke. I just upgraded to the new 2020 stealth with the 120 Hz display and GTX 1650 Ti. Can I use the adapter from my new laptop to charge my old model. I only question because i think my old adapter was only a 25W adapter and this one is 100W. I want to make sure I do not damage my old laptop. I have been charging the old one with my Core since the adapter broke but it is not very practicle and I prefer not to spend extra money to buy an adapter for my old laptop if I do not have to. Please help. Thank You.

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4 years ago
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castbuzzGreenCyan399
posted in Razer Support
Mouse lag and audio buzz with Razer Synapse 3 installed

Hello I recently decided to purchase the Razer Deathadder Elite mouse and while I'm very happy with the ergonomics, the overall user satisfaction is less than satisfactory. I'm experiencing two issues while using the Deathadder Elite with Synapse 3: Mouse movements become erratic and laggy after a few minutes of use to the point that it becomes absolutely frustrating to use. There is also a buzz in the audio every few seconds. It seems like the whole system freezes for a very short while and then the audio tries to play catch-up. This happens whether I'm watching videos or gaming. Again, it's annoying. I've determined the problem to lie with Synapse 3 as once I uninstalled it, and rebooted my PC, both problems disappear. The mouse pointer moves smoothly and there are no buzzes in audio. This is a huge disappointment as I saw this as an upgrade to my previous mouse which served me very well for over 5 years with no such problems. While choosing my mouse, it was between a Razer or a

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Razer.Caziel
4 years ago
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CAFFEINE99Insider Mini
posted in Razer Support
Cortex game boost breaks COD infinite warfare ?

With auto boost selected and enabled, there is a weird mouse behaviour with only infinite warfare when the game is launched-likely a bug related to changing the process priority from 'normal' to 'high'. So far the only workable solution is either to remove the game manually from the list of games in cortex, or disable auto boost. Removing the game from the auto boost list also removes the game from razer synapse,which is a problem because the mouse doesnt switch to the call of duty profile automatically. There's no workaround to removing the game only from razer cortex and still having it linked in synapse to my call of duty profile ! when I remove the game in cortex,it disappears from synpase as well. 2nd option to disable auto boost means you lose the convenience and will have to remember to manually boost via some keyboard shortcut. sometimes manually boosting in-game can lead to random app crashes and I have even had BSOD so have to remember to boost manually before I start any gam

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C
4 years ago

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