Razer Support

I've had a wonderful experience with my headset for 6 months now. But in the last 2 weeks it keeps disconnecting and reconnecting within 2 mins. It never seems to connect to the synapse. That wasn't a problem a month ago. I only connect with the 2.4ghz.

I have had the razor headset for four months and I started noticing cracks and very light squeaking when I turned the headphone joints side to side. Today the right side had a little plastic fall off, dislodging the cord. is there a way to fix/replace/Get a refund?

Hello Razer Support Team,I am experiencing an issue with my Razer Basilisk V3 mouse. When I lift the mouse, the RGB lighting turns off, and when I place the mouse back, it doesn’t work for 1-2 seconds. This creates some inconvenience while using the device.I would appreciate your assistance in resolving this issue. Could you please provide instructions for fixing this problem or, if possible, help with a replacement?Thank you in advance for your help.Best regards,DaniilRazer Basilisk V3

I bought Blackshark V2 X headphones in the Ozon online store, I wanted to register them, it says that this device is registered, please contact support. What should I do?

I recently bought a razar hammerhead true wirless Pro that doesn't work. I just don't understand this is the second Razer earphone that doesn't work. Razer has a problem with all devices, to be honest, the razer blade 14 2022 laptop also has a problem that cannot be fixed. one earphone was said to be defective from the factory, which the seller did not want to fix or refund the money. Then I bought some other headphones, it doesn't work either.

Hello, I have a Razer Blade 14 model 2023. It is currently in perfect condition. I have never spilled any liquids on it or dropped it, but I am experiencing issues with the space bar. Normally, the key works perfectly, but other times it simply stops working, so it can work perfectly one moment and then stop working a few minutes later. What can I do?

My laptops middle part of the keyboard rgb isnt lighting up when i turned on once and hast since then.I uninstalled and reinstalled synapse 4 but still no change.If anyone knows what to do please let me know, Thank you.

Hello so my mouse has stopped working After using a Macro with the wrong settings and ive used the mouse on other devices and it still does not work also in my settings the mouse appears as (LPC MCU IFLASH) and in advanced settings it says mouse is not migrated I tried running a firmware update for the mouse but my pc does not recognize it as an razor mouse so I cant I was looking for some help on what I should do.

After updating my Razer synapse to version 4 today, the keybinds on my razer naga trinity are not recognised, for example i have the 4 bound to shift on all profiles, but when i click it it actually just binds to 4, not shift, have reset the device to factory settings multiple times and restarted computer, but it still does not recognise any custom keybinds, it just sticks to the standard numbers 1-7 How can i fix this? 

PLEASE HELP 

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X headset, but I couldn’t find the activation code for the 7.1 Surround Sound software.Here are my product details:• Product Number: RZ04-03240100-R3M1• Date of Purchase:27.07.2025• Place of Purchase:emagI would appreciate it if you could provide me with the activation code or guide me on how to proceed.Thank you for your support.

Hello,I recently purchased a Razer BlackShark V2 X headset, but I’m unable to activate the 7.1 Surround Sound software. It says the feature is already activated.Here is the serial number (SN): (Removed serial number for security purposes)i have card that contains the barcode not the code ? anyhelp 

So i recently got the Razer Kraken Kitty BT edition, and one ear is always turned on with a red light, even when it's fully charged or when i turn them off they stay red, i don't know what it might be but i'm worried it might drain the battery or something

i cant select razer surround sound as output device in windows, i already tried to reinstall surroundsound and my audio drivers but nothing worked, i never had problems with it but recently surroundsound just disappeared from my audio device output list, im not sure what caused it.  

I've had my Raiju Mobile for about a year or so now... I tried to charge it using the official cable that came with the controller and the LED light will turn on before shutting off barely a few seconds later... However the Raiju Mobile app is saying that the battery level is about halfway full.... I've never used anything but the stuff provided in the package when I got it... I've never had any issues with it until today...  Now I can still use the controller via USB connection, but within a few minutes of disconnecting the charger, the LED light will start blinking red, like the battery is going to die... I'm kinda disappointed, because I really like the controller and have nothing to complain about. It's worked fine until today.

Hello,I recently purchased a Razer BlackShark V2 X headset, but I’m unable to activate the 7.1 Surround Sound software. It says the feature is already activated.Here is the serial number (SN): (Removed serial number for security purposes)Please help me activate the surround sound or provide a new activation code if needed. 

I bought blackshark v2 x for this option ,i have the card it has qr code not activation code,when i register it it says registered already,i need activation code please

Synapse 4 does not recognize the Windows default audio device. In Windows settings and Control Panel, the correct headset, BlackShark V2 Pro (old one), is selected, but Synapse 4 constantly asks for the headset to be set as the default. This causes none of the headset settings to work—no THX, no mic, volume, or EQ. All required software, like the THX module and APO, is installed.Several reinstalls, restarts, etc., did not help.Everything works in Synapse 3.PS: Running the latest ver of the app and Windows 11 latest up-to-date. 

I purchased a new BlackShark V2 Pro in December which I use for work primarily as the quality and comfort in gaming headsets are generally better than ear-buds or office over-ears. I went to put them last week and the plastic connector that connects the headband to the ear-piece snapped leaving multiple sharp pieces of plastic and debris. One piece fell into the ear-piece and when I went to take the headset off it caught my head and sliced me up pretty good. I say all this to give a full picture, I reach out to Razer and calmly explain the situation and ask for some immediacy in resolution because I need to use this for work. I advised th

I have a Samsung galaxy fold 7. And not detecta the kishi V2.This kishi is detected perfect in other galaxy Phone, like fold4 or s20fe. But not in fold7.  Any solution?? 

I recently bought a razar hammerhead true wirless Pro that doesn't work. I just don't understand this is the second Razer earphone that doesn't work. Razer has a problem with all devices, to be honest, the razer blade 14 2022 laptop also has a problem that cannot be fixed. one earphone was said to be defective from the factory, which the seller did not want to fix or refund the money. Then I bought some other headphones, it doesn't work either. 

I am reaching out to request your assistance regarding an issue I have encountered with my Razer Viper 8kHz mouse, which I purchased from Media Markt on October 4th, 2023, with order number 35143687.Recently, the device began experiencing connection issues. To resolve the problem, I submitted the product under warranty to the Media Markt store located at Metropol AVM in Ataşehir, Istanbul. After the repair process, I was informed upon collection that the device could not be repaired. I was then offered two options: a refund based on the original purchase price or the option to choose a new product for the same amount.However, these options do not fairly address my situation. Since the time of purchase, the product’s value has changed significantly. I would therefore like to request either a replacement of the same product based on its current market price or a refund calculated according to today’s price.Otherwise, I would face a considerable fi

Hello, I purchased the Razer BlackShark V2 Pro 2024 model a few months ago. However, when I try to activate the 7.1 surround sound feature, I can't access the activation code required for the application. I entered my serial number on the website, but the code it provided was still incomplete.

My dog unfortunately destroyed my microphone this weekend. But these headsets do have a removable microphone, but I only see a replacement one for the 2020 version in the store. I’m curious what the method is for obtaining one for a 2023 as they are are removable? Are those really not for sale?