Razer Support

I just bought a Razer Basilisk V3 Pro and did a lot of research into what the mouse was capable of and figured it would fit my needs perfectly, as I wanted a mouse for both gaming and personal projects. The RGB looked stunning and it was within my budget. I’ve had my iMac since 2021 and it is currently running with Intel i9 Sequoia OS 15.5. I figured it would offer standard support for programs I wanted to use. I’m a bit disappointed that I paid $159 to receive this mouse and then I learned the hard way that Razer’s Synapse software does not offer the same customization for iMacs as PC users get?? When originally doing my research I saw that Mac was supported and assumed that included all Macs. I actually want to be able to use the customization that I basically paid for.Is there anytime soon this can and will be improved? I understand the Apple M1 chips are the latest and greatest upgrade, but words cannot express my frustrations and confusion as to why Intel Macs are not ge

Can someone please help me change my phone number? I do not have the number in this account anymore—but i still have access to the email. However i cant purchase anything because it needs the OTP due to the 2-factor authentication. Someone help me change my phone number.

I’m kind of perplexed about what to do next. My situation is as follows :My fiancee and I have the same phone (LG Velvet 5G) on Android 13. My Razer Kishi V2 would work on hers but won’t on mine. It had before I factory reset it.• Observation: when connecting on my fiancee’s phone. The text would appear on the bottom of the screen and says “Keyboard has been connected”. This would not appear on mine.• I’ve looked at my usb connector for anything that would obstruct or for any damage. Nothing.• I’ve looked at some forums saying that I should enable certain developer options. USB debugging, for example. As it has no relation to the problem at hand.• I thought maybe it was an issue with my phone's compatibility with the USB OTG. From what I understand, this option is present in pretty much all newer phones.• I thought maybe I should update the firmware of the Kishi (I mean since everything fails so far). Unfortunately, I can’t. Th

Nobody is answering my chat for Broken brand new Thunderbolt 5 docking station and I want replacement or other form of support to proceed Is there any phone number in USA or Canada to adress this service issue? other suggestion? 

I placed an order, but I have a question about student discounts. I registered my university email and verified but I the discount is not being applied. Is there a phone number I can call to resolve this. 

I'm trying to redeem some  of  my silver before it expires; when i select a item  i get stuck on this page, when i try via my mobile, i get a Oops! something went wrong. Please try again later. message.   

Ive had this headset since it come out and had no issues them last Saturday it just turned itself off so i left it on charge as it wouldnt turn back on while charging ive come to play on the PS5 today and still wouldnt turn back on then i noticed when its on the light is blue and flickering which means its in pairing mode ive tried using the dongle and connect via USB also tried the hold down button to reset and tried to double click but nothing works it can be turned off but when on the flickers blue my PS5 keeps showing headset disconnected notifications which means its tryna connect but just wont ive checked forums but no one has a soloution?

I did the inline/banner update from Synapse 3 to Synapse 4. I also migrated all profiles to version 4.I can also see the profiles for my laptop, mouse etc.However, when selecting a profile the profile does not get applied to the device. Meaning that the colors on the device is not being updated.As a test I reinstalled Synapse v3 and after a reboot all my color settings automatically gets applied to my devices.But as soon as a I update to v4 and migrate all profiles I am no longer able to change the color of my devices using my migrated profiles.It feels like v4 is very unstable.Any help to troubleshoot? All the best,/K

Hello Razer support team, my account has been banned. I wanted to add a phone number and an additional verification code, but the code was not available to me, and when I entered the code incorrectly twice, it started telling me that my account has been banned. Please remove the ban. I have 260 Razer Gold credits.

in the last few days my control pod has stopped switching audio devices with the little button on the side of the control pod, and i have no idea how to fix it, all it does is flash yellow twice at me and nothing changes, anybody else had this issue?

Turning haptics on causes a light buzzing sound to emit from the left ear. I’ve done everything from cable checking to seeing if it was synapse itself (closing/reinstall does nothing). Its really hard to use the main gimmick with this constant sound in my ear.

У меня проблема с подключением наушников к Sunapse . Наушники не обнаруживаются в приложении. На сайте наушники зарегестрированы. В винде наушники отображаются .Скачивал утилиту для обнаружения дивайсов - не помогло.

The dongle from Viper V2 Pro broke, I also have Razer DeathAdder V3 Pro HyperPolling Technology and DeathAdder V2 Pro. Can I somehow connect Viper V2 Pro with their dongles?

I have the Deathstalker V2 PRO Tenkeyless with the saving setting to disable ilumination when idle for some minutes to conserve batery. Everything worked great on Synapse 3 but I recently upgrade to Synapse 4 and imported my profile and now 90% of the time when it goes idle and comes back, the ilumination won't come back. Once the problem starts it won't return until I restart the computer.My Cobra PRO mouse has the same setup and works fine.Anyone had the same problem or have any idea how to fix it?

my old phone was lost i couldn't access the phone number in there, i need to change my authentication number please help

As the title suggets, I have what is an essentially a bricked Razer Nommo V2 X.Kindly assist in helping me to resolve the problem.Than​​​​​k you.​​

Razer kiyo X kamerayi pcye bağlıyorum Synapse üzerinden de görüyorum ama acinca geri kapanıyor her ne kadar yapılacak yol varsa denedim ama çalışmıyor

Hello, I was wanting to buy a Razer blade 14 and realized it has a sale that is 13% off, I am an incoming college student and I realize that we get a 5 % off the razer blades so I was wondering if the 5% would be added on to the 13% or since its on sale the 13% is the only thing that would apply?

Hello, I have a Razer DeathAdder V3 Pro. The scroll wheel is malfunctioning. Sometimes it scrolls in the opposite direction or does not register any movement at all. I have already updated the firmware and Synapse. I also tested it on multiple devices and browsers, but the issue persists. Could you please assist me with a warranty claim or replacement? Thank you.

Why can i not change my actuation point on my Razer Huntsman Mini 60 Percent keyboard? it doesn’t appear in razer synapse 3 or 4 and it doesn’t show a guide on it either so i’m lost, and in all of the videos it just shows up for them but not for me.

Hello there, I bought my Blackshark V2 Pro back in April and I’ve been using it without any problems until a week ago. For a week now, I’ve been experiencing random “popping” and “crackling” sounds. These issues occur more often while gaming and listening to music. (When playing Cyberpunk 2077, these popping sounds were really frequent.) I have tried restarting my drivers by following the guidelines on Razer’s website and also updated my headset’s firmware yesterday by using the update app but it hasn’t helped sadly. I’d be happy to get some help with this. 

The integrated speakers on my laptop no longer work. Connecting headphones using the audio jack also doesn’t work. I tried using Bluetooth audio and I do get audio but it only plays sound ¼ of a second so audio is start stop. Any ideas on what I can do to fix this issue?

i purchased headphones, registered the product, but the code did not arrive in the mail, I manually requested it again - it also did not arrive.

Good morning, Razer team! I recently purchased a Blackshark V2 X headset via MercadoLivre from a reputable seller. However, when I went to register the product on the Razer website, it said my product had already been registered and that I should contact your support. Is there any way you could send me the activation code?Product serial number:The MercadoLivre purchase date was July 22nd: 

Hello, I have a pair of Razer Kraken V3 X that I’ve had for about a month. I always unplug and plug them back in when I use them. Yesterday, the microphone was working, but today when I tried to use it, it didn’t work. I haven’t placed them anywhere where the mic or the headphones could have been physically damaged. They still work for listening,it’s just the microphone that doesn’t work.I tried updating the drivers, but it still doesn’t work. Is there any solution?