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  • 42,288 Threads
  • 60,650 Replies
42288 Threads
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tgoVIPER
posted in Razer Support
Software delivered on a floppy disk?

I ordered the THX Spatial Audio - Surround Sound Application. Received no code, no software download instructions??? Current order status is "We're preparing your item(s) to ship." Does this really get shipped instead of providing an activation code within 10 seconds of ordering online?

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T
4 years ago
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JASPERRoyalAzureurban181
posted in Razer Support
Razer Kraken

Can i get my headphones fixed with out warranty and razer care my left ear cup isn't working

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J
4 years ago
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etiene3334
posted in Razer Support
Razer Synapse 3 Not Detecting Razer Devices

I was using razer synapse 3 perfectly until the next day none of my devices were detected and i already tried reinstalling razer synapse 3 , installing razer synapse 2 (ended up the same way), uninstalling all drivers from my devices and restarting my computer many times and also using different USB ports but nothing worked and for some reason the visualizer from razer synapse does work but it still doesn't detect the devices i am using.

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Razer.Caziel
4 years ago
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Dotly
posted in Razer Support
Keys Unbinding When I Unplug and Replug my Razer Orbweaver

Whenver I unplug my razer orbweaver from my computer, the shift and caps-lock keys unbind from the one's I've set them to in synapse 2, and just display "key" in synapse. Anyone know a fix? This has been driving me crazy. What's weird is that it's only those keys... This is what it looks like after I unplug and replug... So it looks like it's a problem with the profile. Whenever I save the profile, and then re-upload it unbinds those two keys Edit: So it looks like it's a problem with the profile. Whenever I save the profile, and then re-upload it unbinds those two keys

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Razer.Caziel
4 years ago
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toolsMiddleYellow991
posted in Razer Support
Ripsaw not syncing in Mac OS

Hello, I have the Ripsaw (not HD one) and I'm unable to get it workign on my Mac OS Catalina. Just the red light on the interface ... can you help me?

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4 years ago
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XxHextorXx
posted in Razer Support
I didn't receive my Gcoins

I didn't receive my Gcoins

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X
4 years ago
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Wwl002
posted in Razer Support
Which one is the new 2020 Razer Blade model

There are a couple of models with 9th gen intel core i7 and 10th gen intel core i7 under the G-force max 2070 graphics card. Which one of them is the new 2020 model equipped? Thanks!

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4 years ago
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Thenderizer
posted in Razer Support
razer mamba wireless problem

The lights are on in the charging stand in wireless mode. but when you lift it, the mouse is completely off. On off u have turned on and off many times, there is no response in wireless mode. scroll deviation occurs with cable attached

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4 years ago
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baetek420
posted in Razer Support
Synapse 3 makes all of my devices flicker on and off randomly

Since I installed Synapse 3 I have noticed that my Blackwidow Chroma V2 and mouse dock would randomly flicker off and come back on instantly, this never happened to me with synapse 2 :( has anyone else got this problem and maybe a way to fix it? I tried resetting the devices and reinstalling synapse to no avail.

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4 years ago
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TopazCopper
posted in Razer Support
Razer Kraken Ultimate disconnects and reconnects.

I received my razer kraken ultimate about 6 months ago and it has been at peak performance since... except for now. It has recently started randomly disconnecting and reconnecting by itself for no reason. I've tried repairing synapse, using different USB ports, uninstalling synapse, and uninstalling audio drivers to no avail. There seems to be no current solution to my problem right now but I did come across a post with my exact problem. /razer-kraken.57620/#post-526266 Like what he said, repairing synapse only fixes the problem for maybe 1 - 4 hours before I have to do it again. One difference between our problem though is that this problem happens on console for me with my headset meaning the problem is in the headset (I think). Asking for assistance on anything.

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M
4 years ago
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jamessw70
posted in Razer Support
Razer Kishi disconnects when using passthrough power

I have a One plus 6. When I plug my charging cable into the passthrough port on the Kishi, the controller disconnects from the phone. When I unplug the power it reconnects. What can I do to resolve this?

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Razer.Caziel
4 years ago
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ak2199
posted in Razer Support
Razer Basilisk Ultimate randomly slowed down

Hello, I have a macbook pro on macOS catalina. I recently got the razer basilisk ultimate and it has been working normally. Just about an hour ago my mouse speed slowed down. Any ideas on how I can fix this? Thank you.

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G_Leland
4 years ago
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Carbonite06
posted in Razer Support
Receiving System Error Messages

I started receiving System Error messages that I was missing a C++ file every 30 seconds, re-installed VCRUNTIME and restarted my PC. Well the new message that appeared was .NET Framework Error saying it could not load file 'RSy3_AudioAppStreamsWrapper.dll'. After downloading the .dll and restarting, I still have this message showing up. Any help is appreciated.

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4 years ago
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MOONSTONEVanillabit251
posted in Razer Support
Wired mamba mouse stopped working

my tournament edition wired mamba mouse was working perfectly fine yesterday but now all its doing and when plugged in the led lights all turn on but the sensor is not working at all the buttons on the side isn't either and its only 6 months 7 months old Thanks

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4 years ago
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Traktorized
posted in Razer Support
Razer Kraken TE deafens games

Hi all, so I purchased the Razer Kraken tournament edition today, and at first, was very impressed with the overall quality of the headset and the features. Main problem is however, whenever I game while playing it, I get little to no audio coming from the game, and this isn't fixed by toggling the game-chat slider. I use discord as a chat app, and when I join a call or someone speaks, I get no audio from the game. This mainly only happens while using the USB audio controller, but the game is still deafened immensely even when I don't use the controller. Thanks in advance, I really need a fix for this.

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T
4 years ago
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Sonayb
posted in Razer Support
Razer support

Since i bought Razer Hunstman ( 01.06.2020 ) im keep sending e-mails to Razer support first e-mail i send it was 13 days ago but they didnt give me any answer. Then i send anoter e-mail about my first e-mail and it was 6 day ago and again no answer. What hell is this? Im so angry to Razer and slowly being regretfull for buying this keyboard. You cant find any one to talk ( support ) about your problem. Because of diffirent time zone i cant talk with live support, only thing i can, keep sending e- mails. I need to know somethings about my product, if is not good for me before is too late i need to return this keyboard and take my money back. I need to contact with support

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4 years ago
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SigmaTheFox
posted in Razer Support
Does my Surround Pro license transfer to THX Spacial?

Hello, I noticed that now there is THX Spacial Audio for Synapse 3, and I have a couple of questions... When I bought a Deathadder Chroma a couple of years ago, Synapse 2 gave me a free code for Razer Surround Pro, after a bit I got a Deathadder Elite from an RMA request and I decided to upgrade to Synapse 3 to reduce issues with some Chroma support Wallpaper Engine had... Since Synapse 3 doesn't support Razer Surround I had to ditch it, but now I see Synapse 3 has it's own surround program... I was wondering if this replaces Razer Surround and if the activation key for the Pro version transfers to this, or if I would have to buy the full product if I want to fully use it. Another important question in case it does transfer is, do I have to enter the activation key again or is it linked with the account? Sadly I don't have the activation key anymore as it showed up in Synapse 2 itself as a notification when I first installed it, and not in an email

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4 years ago
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Zronz
posted in Razer Support
Switching ISO with quertz

Is it possible to switch the ISO layout of the Razer Huntsman te with the qwertz (German) layout of the Huntsman Elite?

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Z
4 years ago
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2.1.0.26456
posted in Razer Support
razer synapse 3.0 failed to start

For the last 3-4 days as I launch razer synapse 3, the download is going on and gives this phrase "failed to start". What is it connected to and how to fix it?

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2
4 years ago
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bizWildStrawberrypark844
posted in Razer Support
Razer Nari not connecting to pc

Ive had this headset for half a year. Last week there was a instance where when i came back to my pc and turned on my headset it didnt instantly connect, and now for the last 10 minutes i havent been able to connect it, if i turn off the headset it shows a red light (like its ran out of charge) but turning it on makes the light a flicking blue light, the "razer nari dongle recovery tool" shows: No action required which i imagine means no update needed since i cant actually click on recover. I have no idea how to fix this. Please help -bizWildStrawberrypark844

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4 years ago
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danifico
posted in Razer Support
Razer Nari Ultimate PS4 mic monitoring (sidetone) issues.

I have a brand new Razer Nari Ultimate and I'm using it mostly on ps4. I wanted to enable Mic Monitoring (sidetone) so I used synapse 3 to turn it on. It seems fine while on pc (although the volume needs to be turned up fully on headset to hear the sidetone). But once I use it on ps4, the sidetone audio is strange. The audio of my own voice sounds terrible and seems like the level is peaking every time I speak. (This is just the sidetone audio, not the audio output from the mic to other players, which seems to be fine). Sidetone also can't be heard until the volume is bumped up to near full on the headset. I tried to lower the sidetone volume on synapse but whatever you change it to, it still has the same 'peaking' sound. (making it unusable). It's also worth noting, even when the headset volume is lowered (and the sidetone volume is almost non existent) you can still hear it sounds like it's 'peaking' and strange. Another issue seems to be the game/chat control volume wheel while on

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D
4 years ago
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jeong747
posted in Razer Support
Is this a defect on Blade 15 Advanced

Hi I recently purchased Razer Blade 15 Advanced (2020), and I noticed something that may be a defect? The issue seems to be that the machine doesn't sit completely flat, the rubber feet only touch on both ends and the center portion of the feet doesn't contact the surface. I've measured using a ruler the center of the machine rises 1/16 inch higher either side. I've added some photos (apologies for quality). https://imgur.com/a/10C2tVp Is this a known cosmetic issue?

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Razer.Caziel
4 years ago
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SkrizTV
posted in Razer Support
Razer 7.1 Surround Sound Dissaperaring

Hello! Ive had rhe RAZER KRAKEN lite Headset for a while now and always used the 7.1 surroundsound, but yesterday the surround sound dissapeared from the playback device selection, I tried reinstalling and when it cam to selecting the 7.1 surround sound on the razer app, it wasn't there, im really confused. Whjy has thishappend and how do i get my surround sound back?!?!

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Razer.Caziel
4 years ago
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Deoriginalsander
posted in Razer Support
Razer Kraken Pro V2 issues.

I have the razer kraken pro V2 for 1.5 years now but my friends can barely hear me. I turned up the input volume everywhere i can. Also sometimes they random here a loud sound coming from me. I don't know where it comen from. It even occures when i am just sitting and watching youtube. Is there a fix for it or do i need to return my headset?

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D
4 years ago
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vlord1733
posted in Razer Support
Razer Kraken TE mic volume issues.

So I just recently purchased the Razer Kraken TE wired headphones and love the sound for the headphones. My issue though is when Im in discord, I am able to hear everyone and unless everybody else has their game volume turned all the way down, they cannot hear me very well. I have ensured that my sound drivers are all updated, I have gone to my computer sound settings and turned my mic volume all the way up from there. I also went into my Razer Central program and turned my mic volume all the way up and turned my mic sensitivity all the way to 0, and did the same thing in discord. I love the headphones and don't want to return them, but if my friends cant even hear me in game then there's no point in me using them. I hope someone can help out.

2
D
4 years ago

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