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  • 42,287 Threads
  • 60,650 Replies
42287 Threads
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sorrel3
posted in Razer Support
Fan issues -- running on low end games

Hello, I have a razer 15. Recently when I am running pretty low end games the fan starts running very hard and the game starts using enormous amounts of power. Checking the temperature on the GPU it seems to not ever quite hit 60c. I adjusted the nvidia settings to whisper mode which made no difference, and in synapse changed the fan speed to balanced-auto, also without result. After a game like this is closed, the fan seems to run at highrates (and extremely loudly) for a long period afterwards, even though, again, the temperature does not seem to be very high. The specific game (running on the lowest graphics settings) I'm having that issue right now is: https://www.gog.com/game/tainted_grail Specs it says it needs: System: Windows 7/8/10 64-bit Processor: 3.2 GHz Dual Core Processor Memory: 8 GB RAM Graphics: Nvidia GTX 770 / AMD Radeon R9 290 or better DirectX: 5 GB available space Other: Requires a 64-bit processor and operating system My specs: Operating Syst

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4 years ago
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Spiderpig232
posted in Razer Support
Cannot register my Razer Wolverine Ultimate

I just got my new Wolverine Ultimate yesterday. I'm trying to register it but it says that product number is wrong. I'm typing in what is the serial number and model number correctly, but still isn't working. Also, on an unrelated note, when I plug my headset into the controller, it's picking up sounds from somewhere, but I've muted all outside volume to the best of my ability, but it's still picking up sound if not muted. Randoms on xbox have complained it's annoying, but I'm trying everything I can to block out the sound without unplugging my headset. Any input would be nice, thank you.

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4 years ago
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Gra_phic
posted in Razer Support
Razer Raiju Ultimate not recognized by Sea of Thieves (Xbox app)

Hello, I can't use my controller on Sea of Thieves (Xbox app). I have the latest driver and using the Xinput. I don't have other games on Xbox app to test it. My controller is working flawlessly with steam games. The Astro controller works fine with the game. I don't know what's the problem with the Razer.

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4 years ago
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Delakruan
posted in Razer Support
razer raiju ultimate has xbox prompt

Hi I have a problem, almost every game in steam show my controller as xbox controller Is there any way to fix this?

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4 years ago
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crazyquark
posted in Razer Support
Razer Surround license for Razer Kraken 7.1

Hello, I have this headphones: https://www.amazon.co.uk/Razer-Surround-Retractable-Microphone-Lighting/dp/B00EO18U6M bought back in 2014. Recently I wanted to use Razer's Surround app but it says I need a license which normally should be available for my headset. I contacted support over a month ago but never heard back(on May 9th, Case #: 200509-001012).

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4 years ago
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Matmatigan86
posted in Razer Support
Razer nary problème game/chat sound PS4

Bonjour, je viens d acquérir le Razer Nari pour l'utiliser sur ma ps4 pro. Il fonctionne très bien par contre quand on se sert de la molette changement de son entre jeu et Chat cela ne fonctionne pas . Quand on descend la molette vers le bas c'est le son complet qui baisse chat et jeu. Ce n' est pas différencié. Le casque est a jour avec synapse.

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4 years ago
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Miss_Celia_Frost
posted in Razer Support
Blackwidow Lite Stormtrooper Keyboard/Synapsis 3 not Recognized after Windows 10 Update

Hello! I have tried resetting my laptop, uninstalling Synapse 3, and reinstalling it. Nothing works to take my keyboard out of breathing mode. I am trying to get the lighting to go back to solid white as it should be. Is there anyone who can assist me with this? I have been trying to get through to chat all day. Thanks! Charity

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4 years ago
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thinklinkMahogany468
posted in Razer Support
Razer Blade 15 (2018) keeps crashing

Hi, I bought my laptop last October and it has been working fine for the most part until yesterday. It kept crashing many times and after fixing it, the same thing happened again with 2 different crash codes. Suddenly, it booted into the advanced recovery menu and I started trying to fix it from there. All 6 options did nothing and there wasn’t an option to continue to Windows normally. It also showed that there was a problem with one of the Windows file so I tried using sfc /scannow but still nothing happened. Thanks for taking the time to read this.

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4 years ago
Xevien
Xevien
posted in Razer Support
Questions on upgrade - Razer Blade 15” Advanced (2020) | RZ09-0330x

Can the RAM be upgraded? If so, what is the max amount and max speed? Also, can the SSD be upgraded? If so, what is the max accepted? I tried looking on the support page for this model but very limited info on the page and in the master guide. Thanks!

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Razer.Speedcr0ss
4 years ago
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aakers
posted in Razer Support
Blade 2020 OLED not supporting Netflix UltraHD (4k)?

I have a brand new Blade 15 OLED 2020 model (RTX 2080 Super) - Netflix can only play HD (not UltraHD 4k). This system replaced a 2019 OLED model which could stream Netflix at UltraHD (4k), and I've set both systems up the same way. The laptops are set up the same (HEVC codec installed, same internet connection speed, Netflix account, etc.). According to a CyberLink app which tests for UltraHD compatibility, the Razer is failing the 'Protected audio/video path (GPU). Is anyone else having troubles with 4k Netflix content on this system?

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Razer.Speedcr0ss
4 years ago
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ctrfn2
posted in Razer Support
Razer Kraken X Surround 7.1 Not working Help pls

Hello As thread title say im having some troubles with my new kraken x... bought it today and as soon as i connected it and installed the razer surround 7.1 got no sound and started listen some static from them... headset has no problems cause i tested it on my phone and it works perfect... i really need help cause i cant even open the surround app so im not getting full experience from my new headset. Appreciate all possible help Kind Regards

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4 years ago
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FNB_VeX
posted in Razer Support
How to claim warranty in new delhi, india?

My deathadder essential has started malfunctioning, I mailed razer support with the discription of my issue it's been 72hrs still haven't got a reply. Can anyone in delhi who have claimed warranty or have any idea how claiming the warranty works in new delhi help me. Thank you

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4 years ago
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J_Leon
posted in Razer Support
RazerBlade return Fedex stuck at "pending"

Hello Razer Support, I submitted a return through the website. I have my RMA number. Dropped the unit off at a fedex location. Fedex shipping says "pending" since 6/8 Contacted fedex, they told me razer needs to contact them directly since the shipper on the pre-paid label says Razer. RMA RMN 0000 1737 Thank you! (Omitted order# and fedexTracking as per forum guidelines)

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4 years ago
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BaconGod512
posted in Razer Support
Help with ornata chroma

Alright, so I tried to reinstall keyboard driver cuz the lights on it were lagging. I restart my pc and go back to check the drivers just in case and it has now been replaced with a generic HID Keyboard Device driver. My synapse hotkeys do not work anymore. Please help.

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4 years ago
BabyWaffles
BabyWafflesInsider Mini
posted in Razer Support
Razer kraken 7.1 V2 is going crazy.

I've recently noticed a problem with my kraken 7.1 v2. This is what exactly happened, basically I bought this headset in 2018 during Christmas and last yr around November, I noticed that my headset's bass and treble decreases twice when i drop my volume and it is more noticeable when I put my ear beside the RGB logo at the back of the headset's audio driver. PM me on discord if you want a direct recording of my headset audio driver. Discord: ベビーワッフル BabyWaffles#3619

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BabyWaffles
4 years ago
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Tresio
posted in Razer Support
Razer Synapse causes .NET Unhandled exception error

Recently (within the past week), Razer Synapse has started causing Microsoft .NET Framework errors. The following now pops up incessantly: "Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Could not load file or assembly 'RSy_3_AudioAppStreamsWrapper.dll' or one of its dependencies. is not a valid Win32 application. (Exception from HRESULT: 0x800700C1)." No matter whether I click Continue or Quit, the box will pop back up some number of minutes later. Incredibly annoying. Windows is fully updated, Synapse is fully updated, and I've tried uninstalling and reinstalling all .NET components and Synapse (separate reinstallations). The problem persisted after each reinstallation. I just want my Razer Basilisk to work properly - which includes not messing with the rest of my system. Details: ************** Exception Text ************** S

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4 years ago
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surgicals
posted in Razer Support
Synapse 3 Tournament Drivers

Can we get tournament drivers for Synapse 3? My profiles keep dying on me and it's very frustrating. Tournament drivers never failed on me.

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4 years ago
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surgicals
posted in Razer Support
Synapse 3 Profiles Dying

My Tartartus Pro profile in synapse 3 will die when my laptop gets taxed. Firmware drops all the profiles and then locks up, then proceeds to show the loading icon as if it were trying to pull the profiles. I have already changed every profile, including the default one, to do the same thing, and even set the profiles to engage with explorer.exe. Is there any way to keep the profiles constantly on and working? I am trying to use this for work.

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4 years ago
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CrypticThanatos
posted in Razer Support
It wont start

Every time i click it it pops up with the loading cricle then nothing happens

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Razer.Caziel
4 years ago
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Direal
posted in Razer Support
keyboard doesn't respond

I bought razer cynosa keyboared works well. A few days ago i bought razer kraken usb headphones with that THX thing. i setted it all up works good, but when i switch from my speakers to headphones my keyboard just donsn't respond and i can't find out why. When i switch back, keyboard starts to work again. Any solutions to this problem?

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4 years ago
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Naxtos
posted in Razer Support
Razer Kraken PRO

Hello, i have problem with surround PRO for razer kraken PRO. I bought my headphones 2 years ago, and I remember I used the code. (upgrade from Surround to Surround PRO). Actualy i can't use program for my headphones, because i need again write a code... but this code is incorrect. I downloaded 7.1 SURROUND SOUND, if i download wrong version please give me link for correct program :) thank you for answer :)

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4 years ago
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geoWoodBrownvalley854
posted in Razer Support
Razer Blade 2018 1070 Max Q Overheating when connected to external monitor

Hi guys, I recently connected the above laptop to a 24:9 LG Monitor from ~2015. Monitor is still in great shape, connection was no problem, and I set the res to 3440x1440. The problems begin when I play any game, or load Unity. Both chips start to overheat and the fans go nuts. This doesn't happen if i'm just playing on the laptop. We're talking crazy temps of 90+ and fan speeds that sound like a vacuum cleaner. Any idea whats causing this?

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4 years ago
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Trundlore
posted in Razer Support
Man o' War wireless Microsoft Teams calls sound

Hi, For some reason in Microsoft Teams calls (which I'm doing an extreme amount of during Covid-19, but do a lot of ordinarily) I have found that on a one-to-one call the audio reacts like it's trying to normalise the incoming sound of the other party exponentially like the background static grows exponentially drowning out the voice of the other person. It seems to knock out the mic as the other person has difficulty hearing me at the time, it grows to a deafening and painful crescendo and then seems to reset and is fine for a moment before beginning the cycle again. I wouldn't really describe the sound as static, the best description I can liken it to would be - watching a badly normalised TV show (especially an old downloaded episode) where normalisation has been used aggressively when the actors and foreground noise stops suddenly and the normalisation seems to try to make any sound it can find from the background as loud as the foreground was a moment ago. I have turned off all

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4 years ago
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enzotriolo
posted in Razer Support
Razer Huntsman Tournament Edition ISO Layout problem

Hi fellas! I bought this keyboard few days ago to try something more international instead of the Italian layout I always use. It's in ISO layout but there's something weird, cause the key on the left of enter should be \\ and | using a US ISO, and in this model the key sayus # and ~. Switching layout from Windows inputs to English the 2 alternative changes, so it seems that's a merge between an ISO US and an ISO ENG. I don't know which layout I have to use to match perfectly the layout of my keyboard (leaving my accents was already a trauma but I'm getting use to it). Am I doing something wrong?

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4 years ago
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tgoVIPER
posted in Razer Support
Software delivered on a floppy disk?

I ordered the THX Spatial Audio - Surround Sound Application. Received no code, no software download instructions??? Current order status is "We're preparing your item(s) to ship." Does this really get shipped instead of providing an activation code within 10 seconds of ordering online?

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4 years ago

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