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41974 Threads
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Prost971
posted in Razer Support
Razer Nari sound problems in Game channel

yesterday Game channel started having popping, crackling and choppy sound issues. Chat channel is fine. Please help. Also my left headphone started always playing a very high pitch sound always for reasons I can't explain. Please help before my ears start bleeding.

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4 years ago
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Delfiphin
posted in Razer Support
Muddy sound with Razer Electra USB V2

I am having the above sound issue and no amount of firmware updates seem to fix it. Is there something else I can try. It sounds like the bass is turned all the way up especially with Star Trek Online. A space game shouldn't sound like the speakers are underwater. Edit: A Windows .Net update seems to have fixed the issue.

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D
4 years ago
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autoRUBYBlueberry582
posted in Razer Support
Serial Number Error with Razer Kraken Tournamnet Edition

I tried using both the serial number on the package and the on the THX controller but none are working please help.

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Razer.Caziel
4 years ago
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Pickle_with_hat
posted in Razer Support
Razer Nari Ultimate Crackling noise

So, I unboxed my headphones today and fully charged them before usage as recommended, and when I first plugged them in, I turned on Spotify to play music to test them, and I couldn't help but notice crackling in the back as I listened. I turned them off/on again, and moved the usb-connection to a new slot but nothing changed. I made sure all the audio drivers in my computer are updated, and changed the EQ in Synapse 3 to music. Thank you!

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Razer.Caziel
4 years ago
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BaBaYaGa777
posted in Razer Support
Kraken Mercury wired headset

I have no voice chat in match or lobby in Call Of Duty Mobile. I’m using an iPad of course running IOS. I hear sound and teammate chat but they can’t hear me. Any thoughts?

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Razer.Caziel
4 years ago
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jacklugas311
posted in Razer Support
[HELP] Order in Process

Hi everyone, does anyone experience a delay order in process ? like it takes 3 days or longer, is it normal? newbie here thankyou for answering my question

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Razer.Caziel
4 years ago
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ggmjok
posted in Razer Support
Media Player Troubles

So I have a DeathStalker Ultimate and the Media Player will only play one song and I cant Find the files so I can add more songs can anyone help me?

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Razer.Caziel
4 years ago
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Br0K3nBoii
posted in Razer Support
what non razer products can sync with synapse 3

im looking at buying some rgb products for my gaming pc and would like to know if they can sync up with my keyboard

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4 years ago
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reviewdailyMagenta814
posted in Razer Support
After installing Tartarus and DeathAdder applications open by itself

It looks like applications open by them self the keyboard type letters non stop, the whole screen get crazy. I just installed a brand new Tartarus and DeathAdder.

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4 years ago
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GhostProOne
posted in Razer Support
Razer Silver Question

So I ordered my Razer Kraken Ultimate last week and I have receieved it but I was wondering when I will recieve my razer silver, and how can I check my balance. Thank you

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Razer.Caziel
4 years ago
S
Stonen
posted in Razer Support
lies lies and more lies from Razer VIP support, please help!!

Hi, i don't know where to start other than this issue is on going since Nov 8 The USB port on my phone is faulty and i need to keep the cable on specific angle to charge. The support has not been helpful and explained that their warranty is, to ship me a used phone by someone else that has gone thru inspections. Then this agent went on to explain that actually it's a refurbished phone. When i said i dont want a used phone since mine has no scratches or anything, never dropped it it's in perfect conditions, he put me thru his manager, Matt, he explain that this agent is wrong and these phones are phones customers refused the shipment, or open boxes. This made no sense to me and when VIP support got back to me they explained that these agents are all wrong,(LOL!) these are phones returned by customers and they have gone thru inspections. I had agreed to a advanced RMA, that was in Dec... till this day they keep promising they will call back, they will email, nothing moves forward. The V

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Razer.Caziel
4 years ago
Cyraxus
CyraxusInsider
posted in Razer Support
Nommo Pro Volume Adjustment in Game

Hello, I have a razer nommo pro with a blackwidow elite. When I'm in any game and I go to adjust the volume either through the dial on the keyboard or the volume control dial with the nommo pro the game minimizes and adjusts the volume through windows. I've never had this problem with any other speakers. Is there a way to fix this? Thanks.

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Razer.Speedcr0ss
4 years ago
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Ree_Spec
posted in Razer Support
Item serial number is unknown

Hello, I just got my razer blackwidow today and while attempting to register it on synapse I keep getting the "item serial number is unknown" error. Pretty certain I'm putting it in right, any ideas?

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Razer.Speedcr0ss
4 years ago
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ItzStampyPvP
posted in Razer Support
I'm facing a problem with my Tiamat v2 7.1 !!!

I am facing a problem with my new pear of Razer Tiamat v2 7.1 which is a little disturbing in case of the audio that they have to offer. What is meant by that is hearing an low frequency << buzzing >> sound when I'm whatching videos and unfortunatly the frequency of the buzzing increases a lot when I'm playing games. In terms of connectivity, because I have an 5.1 sound card and all cables are connected to their slots. I have tried turning them on and off or changing the usb cable to another usb slot but nothing seems to have worked.

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Razer.Speedcr0ss
4 years ago
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Resve
posted in Razer Support
REWARDS FOR THE RAZER FAITHFUL

Hello, I am new here and I have a question. So on Razer's website on thisg=h page https://www.razer.com/rewardsforthefaithful?utm_source=Razer_Social_Media&utm_medium=smlink_US_launch&utm_campaign=razer_rewards I want to enter the giveaway but I bought my keyboard (Razer Huntsmen Elite) on Razer's online store [LEFT]with a guest account and I don't know where I can leave a review because to enter you need to leave a review and then you have to submit the link that goes to your review > So can someone please help because I need that webcam for an online class and it is currently out of stock.[/LEFT]

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4 years ago
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Beetle303k
posted in Razer Support
Razer Nari, mic only works in wired mode, not wireless

I just got my nari to use on both pc and ps4. But the mic only seems to work when using the 3.5mm cable. The headset itself works fine as I can hear audio, its just the mic that only works in wired mode.

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Razer.Speedcr0ss
4 years ago
C
ChrisNuke
posted in Razer Support
Nari Essential Issues when using the mic

Everytime I try to use the mic in any app, including Discord, the headset starts to connect and disconnect. Then when it "connects" again cant hear anything, have to restart my pc, and even sometimes even restarting this doesn't work

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Razer.Speedcr0ss
4 years ago
S
Scalford
posted in Razer Support
Razer Naga Trinity 7 button wheel not working on xbox one

Hey all! I just got the Razer Naga Trinity for my xbox and the 7 button wheel is not working. The 2 button side panel works just fine. I also have a Mac so I haven't been able to use the Synapse 3 for key binding, but not use that would work. I'm using a 60% keyboard. I've tried assigning actions to the numbers 1-7 to the keys above the letters to see if the xbox would recognize the number wheel as those keys, but that did not work. Its like the xbox is not recognizing the buttons at all during the in-game key binding on CoD. Is anyone else having this issue? Any suggestions?

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4 years ago
gstsdw
gstsdwInsider
posted in Razer Support
Access Denied when replying.

Hey guys, I seem to be running into a frequent error when trying to post replies to topics. Sometimes it'll work just fine, other times I'll get a white page that says Access denied and other times I'll get an Access Denied overlay on the screen that tells me I don't have permissions to post. But I'll go to another thread and it'll let me post, they are on active threads. nothing locked or necro.. Do any of you have this issue?

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P
4 years ago
2
21yuvalp
posted in Razer Support
Man'o'War - Mic Volume Problem

Hello. For some resone my mic seems to have a problem with my mic, when I talk quietly (but not to quiet) the mic recives me quieter then it really is, which makes me have to shout for people to hear me and thats really annoying. The problem is specially in "Discord" for some resone. I have treid a different mic, the problem did not appear. I have updated all the drivers necessery and reinstalled them, I have tried plugin and unplugin it and nothing happend. The problem does not seem to happen in my, lets say, phone when I plug them in. Could it be a problem with the 7.1 adaptor(the USB one)? and if it is or isnt, is there any solution known?

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2
4 years ago
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venom11188
posted in Razer Support
Console Capture turned green

Hello I am in need of some assistance. As I was setting up my obs.live today I had my ripsaw hd running fine showing me the proper coloration of the game I had running when suddenly it turned green. I am not sure how this happened but any help that I can get with this matter would be greatly appreciated.

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Razer.Speedcr0ss
4 years ago
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PR0WN3D
posted in Razer Support
Razer Blackwidow Chroma TE V2 is a bit buggy

So I got my Blackwidow a few months ago and I really liked using it. But, during one of my play session about a month after I got the Blackwidow I was playing a game on Roblox called robeats (pretty much osu mania but on Roblox.) and I noticed that randomly when I was holding down a note it would randomly let go of the key for literally one millisecond and then keep holding again causing me to miss. Another one is that it sometimes clicks randomly when I'm playing. At first, I thought it was just me probably messing up but eventually, I started to notice that it was the keyboard. So I tried using it on my laptop, same problem. So I tried my old keyboard and it worked perfectly fine. I don't know what is going on because, its not a problem in most other games I play. GTA, Overwatch, Minecraft, etc... just rhythm games like robeats and osu mania I have this problem. (I've also tried changing my keys in game, but it would still persist) If anyone knows why this is happening or could help,

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Razer.Speedcr0ss
4 years ago
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Texanum
posted in Razer Support
Razer Nari

How do I charge the battery? Can I do this about a socket? I did this for 8 hours and the battery was as low as yesterday.

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T
4 years ago
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sleekTwilightLavender188
posted in Razer Support
mamba wireless scroll click problem - reduced click sensitivity

Pressing the scroll click button must be pressed very hard for the function to execute. Resetting the software does not help.

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S
4 years ago
S
SituationUnknown
posted in Razer Support
Annnnnnnd Tartarus Does it Again, Memory Loss

Dang, just when i needed my tartarus the most, im a heavy photoshop photo editor, the Tartarus looses its memory. No way of restoring a settings, logging into the cloud does zipo, and i have to spend precious time reprogramming the unit until it does it all over again. May have to look at cheaper chinese units, at least the settings are local and you can back them up..... But the Tartarus looks nice !!!! Edit: Razer products and software are for fun and gaming purpose, never for serious business.

1
Razer.Caziel
4 years ago

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