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  • 41,977 Threads
  • 60,252 Replies
41977 Threads
A
addinshaffiq
posted in Razer Support
Redeem Product With Razer Silver, Invalid Code!

Hello! How are your day ? I hope it's going well. By the way, Today I tried to redeem a Razer product using Razer Silver but too bad it's not working. So, Any of you know how to solve this mystery ?

2
Razer.Caziel
4 years ago
R
rushDarkGreenCITRINE813
posted in Razer Support
I cant find the product number on my headset?(Razer Kraken X)

I cant find the product number anywhere on my headset, I have looked all over the web for information about the location of the product code but keep getting videos about how to remove the padding of the headset. Can a staff member please tell me where it is, I've been up 1 hour straight looking for the whereabouts to this product code, you guys/gals are a good company and I've purchased many of your products for years and I trust I get a response back from you guys/gals. A Proud customer

8
Razer.Caziel
4 years ago
ViperGeek
ViperGeekInsider
posted in Razer Support
Access Denied trying to post?

I'm new to the Razer community and was trying to post a question to the Systems forum. Every time I clicked [Create Thread], I'd get the error: Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Is this due to the newness of my account, or a compatibility problem with Chrome, or is this a problem with the server? Thanks! - Dave

7
Razer.Caziel
4 years ago
Y
yunglamb
posted in Razer Support
Razer Blade 15 Speaker Grill Replacement

Hi, I have a razer blade 15 and my speaker grill came off today and got pretty bent up. I could re-glue it back onto my computer, but would rather order a replacement part. Is there any way to order this part so that I can replace it? -Thanks for the help

1
Razer.Speedcr0ss
4 years ago
A
AgentJohnnyP
posted in Razer Support
Razer Synapse 3 crashes during game (BF5)

Hello! This has actually been happening for a few months now and I'm kinda at my wits end with it. I have a Razer Tartarus V2, Chroma HDK, Mamba Elite, Base Station Chroma, Cynosa Pro, Firefly (Hard Edition), a Nari Ultimate Pro all running with Synapse 3 and a few Philips Hue colour lights to top it off. I've only noticed when running BF5 through Origin as that is what I mostly play, but typically after the game starts, Synapse crashes in the back end. I have Synapse switching profiles when BF5 starts which sometimes works and sometimes it doesn't. When I notice my profile not changing (or the lights not going along with Ambient lighting based on the screen colours), I dump to the desktop and when I click on Synapse, it's like it's restarting again... loads all the devices then kicks over the profile. This is just really annoying. I have uninstalled and reinstalled ALL of the Razer software, reboots a plenty... not sure what else to do. Any thoughts?

1
Razer.Speedcr0ss
4 years ago
L
lenno525
posted in Razer Support
Basilisk ultimate dongle missing

I just won an amazing water cooled gaming PC including all the peripherals. When the people organizing this prize draw came by to give me all the stuff they accidentally took the USB dongle of the razer basilisk ultimate with them because they mistook it for one of their USB sticks. When I reached out for them they told they were overseas and couldn't send it within the next 3 months. After that they might not even be able to find that little piece. My question now is, if it is possible to get a replacement dongle to get this $200 mouse working?! o_O The cable wasn't there either, all the other stuff was still mint in box, but they needed to open the package of the mouse when instaling windows. If you are curious about this PC they built or having a hard time believing me that its true, go check out the article about it: https://insidegames.de/artikel/2019/12/der-einzig-wahre it is in German, but not that hard to understand :)

1
R
4 years ago
X
XGCFlareSlayer
posted in Razer Support
Razer RipSaw HD. No Active HDMI Singal

Dear, viewer I have been having trouble with my ripsaw capture card. I have everything set up correctly I have a 3.0 ubs port on my computer and everything. The problem is that when I have everything set up and turn on it worked before.But now it saying No Active HDMI Singal in the input port.

1
Razer.Speedcr0ss
4 years ago
T
ThoriGod99
posted in Razer Support
Blade 15 constantly hot

Hi, aside from a few minor trackpad issues I've been happy with my Blade 15 so far. For the past couple of weeks, it has been constantly and consistently running hot while casually streaming or browsing, even with no background apps running. I max out the fans, put it on auto, switch between gaming and balanced modes on synapse etc., it doesn't change much. I'm unable to use it while it touches any part of my body as it runs hot enough to burn my skin. Core Temp shows a weird "spiking" at CPU load(from around 5-6% to 30%) every couple of seconds and the temperature is mostly between 60-80 degrees. This is when I'm NOT gaming. It throttles while gaming from time to time. I'm getting around 150 fps in LoL, 200 in CS:GO, 90 in CoD:MW and 140 in Fifa 20. All on 1080p with maxed out graphics. I'm not sure but I feel like these are a bit low for RTX 2080 MaxQ as well. They're not bad at all but my ex Asus laptop with GTX1070 performed slightly better on Fifa for example. I got a 14.500 on

3
Razer.Speedcr0ss
4 years ago
N
NATURALZIRCONfront169
posted in Razer Support
razer mamba mouse pointer jumping all over the place

HELP! My razer mamba mouse pointer is jumping all over the place and having a mind of its own. I am struggling to find the drivers or firmware for it as there are sooooo many models and it seems i can find firmware easy for other razer mambas, like the razer mamba wireless, but not mine which is the normal razer mamba .... its all so confusing, im starting to hate razer products.

2
Razer.Speedcr0ss
4 years ago
C
caio_montezuma
posted in Razer Support
My blackwidow does not turn on

my blackwidow does not turn on when I plug it in,this problem is happening for 3 months and I cant have support by you

1
Razer.Speedcr0ss
4 years ago
V
ventureSealBrown687
posted in Razer Support
Razer Nari Essential "Pop" issue

Hello! You guys know that "Click" sound windows does? The famous click sound when you click on the forwards/backwards or on a folder in file explorer on windows 10? That exact sound, for some reason, has a "Pop" following it, using Razer Nari Essential. What do I mean? Sometimes, and only SOMETIMES, when I click forwards/backwards on a folder etc.. , stuff that causes the click sound, I get a "Pop" in my headset, like a sort of bass thing. This is the only issue I've found with the headset but it is EXTREMELY annoying, even more due to the fact it only happens sometimes. Any suggestions on what I should do? I am using razor synapse.

1
Razer.Speedcr0ss
4 years ago
C
ChTender
posted in Razer Support
Repair Estimate for RBS QHD screen (i7-8550U)

My screen got cracked and the only information I’ve been able to find has this repair, done through Razer, quoted at an astronomical price tag. Can anyone here verify a price? Are there any reliable alternative repair operations that’s might be able to save my wallet? Thanks!

1
Razer.Speedcr0ss
4 years ago
F
FlickM
posted in Razer Support
Razer Blackwidow V2 Q Shift Alt Buttons Are Not Matching The Other Keyboard Colors

Razer Blackwidow V2 Q Shift Alt Buttons Are Not Matching The Other Keyboard Colors.. I Tried Reinstalling Synapse , And Still it just shows The Q Shift Alt. Any Fixes? Thanks.

1
Razer.Speedcr0ss
4 years ago
A
Anoxeyh
posted in Razer Support
I can't get my Kraken Headset to connect its mic to my laptop

It seems like no matter what I do my computer refuses to use the headset mic, as if its turned off. It will always use my horrible built in mic on my MSI laptop. Please help, I want to be able to use my mic in games without people telling me I sound like I'm in another dimension.

1
Razer.Speedcr0ss
4 years ago
E
Eireagon
posted in Razer Support
razer ripsaw freezing, please help?

I've recently bought the razer ripsaw and it ocationally freezes when streaming, any solution to stop this?

1
Razer.Speedcr0ss
4 years ago
Ergastolano
Ergastolano
posted in Razer Support
BlackWidow TE Chroma - keys work intermittently

Hi, i have a problem with my keyboard: some keys work intermittently, I need to push several time to make them work. For example:the first push doesn't work, the second push doesn't work, the third push works. The issue happens randomly but the problem appears to involve only the same keys. I tried to change usb port, reinstall synapse 3, install synapse 2 and i tried the keyboard on another pc. The problem haven't been fixed. Can you please help me? Did some people had the some issue? Do you have some suggestion to fix it? Thanks in advance. Bye

6
Razer.Speedcr0ss
4 years ago
B
bdlinmi
posted in Razer Support
Ornata Chroma Macro troubles

Hello Razer support people! I hope there's an answer to this but I haven't found it. If I press the Function/F9 key to enter macro mode, the "M" light never lights up. However, I know I'm in Macro mode because my RGB lighting goes off and then keys will glow when I press them (recording). The problem is when I try to exit macro mode, I can't get back my lighting back unless I pull the usb plug on the keyboard and plug it back in. Any ideas?

4
Razer.Speedcr0ss
4 years ago
W
WxSquint
posted in Razer Support
Razer Blade 15 Advanced - WiFi Issues

[LEFT]Hi all, I got the Razer Blade 15 Advanced model yesterday but I'm having issues with the WiFi connection. Every 10 minutes or so the internet will stop working (i'm still connected to the WiFi network). I have to disconnect from the network and connect again and then it comes back to normal for about another 10 minutes. I went onto the Intel website and updated the drivers for the network adapter so I'm now on 21.70.0.6. Anyone got anything else I can try or could it be a fault with the machine? Thanks![/LEFT]

1
Razer.Speedcr0ss
4 years ago
G
GiorgiosGames
posted in Razer Support
sound error in minecraft windows 10 razer kraken te

When playing minecraft windows 10 edition with my razer kraken you the sound of the game is replaced by some loud noises, like squeaks. This error only appears when I use THX Spatial-Synapse as an audio output, if I change this output to Razer Kraken TE-Game it is solved but I cannot use an equalizer, THX or any synapse application setting, only the default sound. If anyone knows any solution, I would appreciate your comment. Edit: I have tried to disable the option "enable audio enhancements" which disables the improvements of synapse 3 leaving the default audio of the headphones and this has solved the problem which leads me to think that it is a synapse 3 error. The problem is that by disabling this option, you cannot use your custom settings, which bothers you a lot.

1
Razer.Speedcr0ss
4 years ago
RazorRazer999
RazorRazer999Insider Mini
posted in Razer Support
Bottom Case screws loose / missing on Mercury White

Good day all, I was wondering if it would be possible to get a replacement bottom case screw for the Mercury White RB15 Advanced? It looks like none of the screws had any kind of thread locker applied to it and all were loose. Unfortunately I didn't notice sooner so I was unable to save the one that went missing somewhere. I can't even find a replacement set on eBay. I would really like to replace the one that is missing. Hopefully someone can help.

3
Razer.Speedcr0ss
4 years ago
Z
Zeroforcr
posted in Razer Support
Keyboard and Mouse doesn't work on PS4

I have a problem where my PS4 can only recognise one of the devices (Either the Cynosa Chroma keyboard or the Deathadder Essential mouse) Do you guys know how to fix this problem?

1
Razer.Caziel
4 years ago
Q
quickTuscanMOISSANITE963
posted in Razer Support
Razer wolverine ultimate HELP NEEDED

So ive had it a week and i noticed that LT sounds a lot different to RT as if there is some obstruction for the LT button. I was going to get the elite series 2 but everyone says they break easily. Has anyone ever used compressed air on the wolverine ultimate or had similar problems and is there anything you recommend i can buy AT ALL as maintenence almost

1
Razer.Caziel
4 years ago
A
Anonymous
posted in Razer Support
{HELP} In need of support for my Razer Lycosa Keyboard.

Hello, recently I have had issues with my mac keyboard so I decided to pull out my old razer lycosa keyboard from 2013ish back when I used to be on windows. I vaguely remembered that a few of the keys weren't working, from my memory it was only 1 or 2 of the function keys. Anyway so I booted it up installed all of the drivers and to my surprise I noticed that upwards of 30 keys weren't working, these keys that do not work were in no particular pattern and are really all over the place. (In the attached image you will see the keys that aren't working for easier viewing I took the keys caps off them ones) I cleaned it out deleted the drivers and reinstalled them and there still has been no change. Is there anyone with a similar problem or a solution to this? (Any responses would be greatly appreciated) And this is my first post so please tell me if I've done anything wrong in this thread. Thanks Rossy;)

5
Razer.Caziel
4 years ago
D
Doniek
posted in Razer Support
Razer blade 17 pro 2019 , problem with power throttling

Hi guys, I'm a happy owner of the 2080q-max version razer blade, but i have 1 single problem that worried me. I owned cooling pad and undervolt CPU by -0.140V and i have quite good temperatures, but system is throttling at any game and at any stress test , it is visible in fps games when im getting fps drops :( can you tell me what I can do to fix that issue?

4
Razer.Caziel
4 years ago
S
SenorSnoo
posted in Razer Support
Razer Blade 15 Advanced 2019 - Speaker crackling

Hi there, Got my first Razer Blade back in July 2019, and I have LOVED every second of it. Recently I've noticed some light popping and crackling sounds from the speakers when I'm listening to Spotify at work. I guess it's been going on for about a month or so, but maybe longer and I'm only noticing it now. When I'm home, I use my Airpods while I game, and the sound is superb, this seems to be an issue only when using the laptop speakers. I've tried to download the older version of the Realtek driver (R2.82), described in the forum post here. After restarting a few times, I booted up Spotify to test it out, (iTunes as well) and the crackling is still there. I'm hoping this is not a hardware issue. Does anyone have any experience with this, or know of any other things I should try?

4
Razer.Caziel
4 years ago

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