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Razer Support

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  • 38,748 Threads
  • 56,275 Replies

38748 Threads

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Darksbane86
posted in Razer Support

Razer Synapse 3 Lighting Stuck

Hi guys, anybody facing this issue where your synapse 3 lighting stuck and stop functioning? Apparently mine happened whenever I have mogul.gg open on browser and in Chroma Studio it states this error. Works fine once I close mogul on browser.

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5 years ago
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joaquin.montesdeoca
posted in Razer Support

Some of my keyboard keys don't work properly

Hi, I've bought a Razer Cynosa Chroma last year and it worked properly, but recently the C key started to malfunction. When I pressed it, it did not write the C letter. Upon checking on an online keboard tester, I found that when I pressed the C key, it pressed the Alt key at the same time, so the C key was impossible to use. The other keys seem to work fine, though.

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5 years ago
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directplaneFuchsia627
posted in Razer Support

Razer blade 14" 2017 My charger is not working

There's green light when I plugged into AC but it is not charging my laptop. Can it be fix or I have to buy a new one?

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5 years ago
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dailyONYXOldLace481
posted in Razer Support

My Razer Deathadder Chroma has stopped working D:

Hello, i was wondering what i would be able to do in this situation. My Razer deathadder chroma has stopped working and i was hoping there is something that can be done i.e a replacement etc. Please let me know :)

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5 years ago
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girlnextgrave
posted in Razer Support

Insufferable beeping noise when headphones are plugged into Wolverine Tournament Edition

I have had my Wolverine TE controller for about a week. It was great at first, but within the past two days it has begun to make this intolerable, continuous beeping/buzzing noise and/or no sound plays at all whenever I plug a pair of headphones or a headset into it. It is not the headphones, I have tried three different pairs and all of them have the same result although they work fine with my laptop and cell phone. It is not the console; I have used it on two different XBOs and it has the problem on both. Changing the audio settings does absolutely nothing. I do not have this issue with any other controller. Razer Support was of no help whatsoever and claimed that they "have never heard of this issue before" despite the fact that I have seen multiple people online with the same problem on both the TE and the Ultimate, and predictably, no helpful responses. My university is in the middle of nowhere so I can't even go to a UPS to return it. Frankly, I'm stuck and extremely frustrated

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5 years ago
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ss3teddy
posted in Razer Support

Mamba Hyperflux Power Issue

Hey all. New to the Razer ecosystem. Received my Razer Firefly + Mamba Hyperflux a couple days ago and am very pleased with my purchase. It feels so premium compared to my old wireless 3-button laser mouse I've been using since 2008 lol. I searched forums and didn't find anything quite like my issue so I'm posting here. My problem is when I shut down my PC all the LEDs and power indicators turn off as they should BUT if I move the mouse on the pad after that the mouse LEDs and power indicator light up and will stay on. Keep in mind the Firefly power indicator and LEDs are still off so it should not be providing power correct? I think it's strange that the Mamba is still receiving power. It'll stay on all night unless I start and shutdown my PC again and make sure not to bump or move the mouse. Is this intended behavior? How can I fix it? Thanks in advance and I appreciate any help.

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Razer.Caziel
5 years ago
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kalokas1
posted in Razer Support

purchase varification to unlock synapse surround pro

Hi i just bought the RAZER:Kraken pro v2.I registed it in razer id but when i try to activate my surround pro there is a *.I have read that i have to varificate the purchase by sending a picture of the receipt but i dont know where

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Razer.Caziel
5 years ago
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Infernoss1990
posted in Razer Support

Razer Kraken Pro V2 - chat audio input too low in game (PS4)

Hi There, So yesterday I received my new Razer Kraken Pro V2 headset. I am using it for the PS4. So when playing solo it was perfect, all audio is great and it is very comfortable. However then my friend joined in a party. At first I heard him talking very well (no game noice), but then the game started and during the fights (BF5) I just don't hear him. The noice from the fights is way higher than his voice input. I am allready going through all kind of forums, but I still dont really see a good solution. I allready tried to change the settings in PS4 (you can set the mix between chat/game) but it doenst work, also seems to reset the whole time. I dont know if I can change the settings by using a program (synapse) at PC which then works the same in PS4? I mean putting the game volume on 50% and setting chat input from others to 100% (something like that). Anyone has some advice? Thanks! If I still wont be able to hear my friends I unfortunately have to return the product.

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Razer.Caziel
5 years ago
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siteTurquoiseretro451
posted in Razer Support

RP2: WiFi-Calling o2-de

Hey there, just bought my RP2 and was kinda disappointed, that WiFi-Calling was an option but obviously doesn't work. Is there someone from the staff, who can tell me, if razer integrated the needed config files for o2-de (aka telefonica germany) or maybes plans to do so? Thanks :smile_:

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Razer.Caziel
5 years ago
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LosCoy
posted in Razer Support

No profiles listed on razer workshop

Anyone know why the workshop will not load profiles for me? I tried chrome/ie/edge and cacheless browser - still nothing, nothing loads on the page

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5 years ago
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aybruce
posted in Razer Support

Cannot turn off mobile data (Razer Phone 2 Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_:

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5 years ago
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DrizzteEUNE
posted in Razer Support

Razer Phone 2 - terrible battery life since last update

Hi, Since the recent update which was 2-3 days ago, my phone started to die approximately 2 times faster. Before the update, at fully charge I would use phone the whole day (around 4hours of screen usage) and I would still have around 30-40% battery left in the evening. I didn't even have to charge it every day. I was so amazed how long this 4,000mAh battery would last. So convenient. After the update though, the bubble has burst. First day with new software and my phone dies at 6pm - with the approx. same screen usage. Same story yesterday. During the night to compare, when I don't use the phone at all, I used to lose like 10% battery life. I used to charge the phone before going to sleep, unplug it for the night and wake up with +/- 90%. Today I lost 70%. It drained almost all the battery overnight - of course I wasn't using my phone at all. The screen usage is at 6 minutes at the moment and I'm left with 20% - 9:30 am, whereas before it was around 85% at that time during the day.

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5 years ago
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The_Sakaala
posted in Razer Support

Synapse 3 and Firefly Cloth mousepad bug

I've recently bought firefly cloth mousepad, but synapse detects it as hard edition. Can I fix this somehow?

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5 years ago
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Huuge
posted in Razer Support

Razer mama TE dont even connect to my pc...

Hello, So i was playing CS:GO and my Razer mamba TE just shut down. Lights just disepear, and buttons dont work anymore since this time. Now my mouse dont connect to my pc. If i turn my mouse like 50 times sometimes it connects just for 3 seconds. Please help me I tried with Synapse and 5 seconds rebooting nothing worked. Thanks back Sorry if my english was bad ;)

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5 years ago
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AliceL11
posted in Razer Support

Synapse 3 and update notification always show on start up

my Synapse 3 always show on start up even I checked "minimize to system tray" and the update notification always pops up at startup too when there's a new version EVEN THOUGH I checked "automatically check for updates" off ... seems none of the setting works it just pop up anyways... btw my system is the newest version of windows 10. It's so annoying and wasted a lot of my time searching for a solution...and typing this support forum.... if this doesn't fix. I will never use any razer devices again .

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5 years ago
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byteVerdigrissite987
posted in Razer Support

FAILED TO STArt

HI. Yesterday i bought new razer basilisk. And tried to download razer synapse 3.after it says me ..FAILED TO START.. i reinstalled it, and nothing again ..failed to start. I downloaded it to another computer, anf error there to. PLS help. but now i want to make money return for mous.

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5 years ago
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Visvesh123
posted in Razer Support

White spots on screen

Hey guys, so I got my RAZER Blade Stealth late 2018 (Intel Core i7-8550U) on July 2018 and I found this defect on my laptop a few weeks ago. What I saw was that there were bright spots on the screen and they were symmetrical on either side. I wanted to know whether this was an actual defect or just a software bug so I applied a small amount of pressure on the back where the logo exists and I saw 2 more of these bright marks (one on each side) which kind of looked like an eight with a part of it missing. This confirmed that it is in fact a hardware issue and my laptop still has its warranty so I want to know whether it will be fixed for free or I'll have to pay for the screen replacement. This also looks very similar to what has happened in this https://www.reddit.com/r/razer/comments/8lxlzs/blade_stealth_late_2016_bright_spots_on/ except that what this person experienced was a bit worse than mine.

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5 years ago
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v.gutjahr
posted in Razer Support

Deathadder Essential stops working until replugged

My brand new Deathadder Essential stops working after less than a minute. No moving the cursor or clicking possible until I plug the cable out an in again. The most recent driver is installed, computer rebooted a couple of times. My old mouse still works fine. The DA ist still glowing green when this happens

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5 years ago
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WinePEARLdaily786
posted in Razer Support

Flashlight

My flashlight won't turn on after the update to 9, the flash works just fine but the flashlight won't, not even downloading another app

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5 years ago
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Devinpa98
posted in Razer Support

Razer Phone 2 cheap speaker grills

I just bought the Razer phone 2 about 2 weeks ago and was very excited on getting my hands on one. So far I like everything about it. I haven't had any software issues but it already has 3 cracks on the front speaker grills. I'm not sure if it's worth getting it fixed because they gave me a quote of $150+. There should be no reason why they decided to make a grill out of plastic for everyday use. I haven't found any threads about the same situation I'm in but if there is please let me know and what your thoughts are on this.

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Razer.Caziel
5 years ago
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Theo468
posted in Razer Support

Razer Phone 2 USB port

Does anyone elses port feel loose when the adapter is plugged in? I honestly feel that its going to fall out by itself and be lost forever.

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Razer.Caziel
5 years ago
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Krakcyr
posted in Razer Support

Razer Blade Stealth 2017 Problems

Hey guys I need help, while playing a game my laptop randomly goes to sleep. I have checked temperatures and they are fine. I use the Razer Blade Stealth 2017 with an eGPU (GTX 1080 Ti)

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5 years ago
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excellencyInsider Mini
posted in Razer Support

i have two issue with blade 2019 advanced

1. display has flickering when anytime..intermittently. not black out... yellowy(?). * Usually.. it occurs when injecting USB devices. 2. i am using a extend monitor though USB-C. it is disconnected intermittently with a disconnection sound. and then sometimes connected again or not connected. * I guess, both issues was related same reason. such as power..

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5 years ago
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preresi
posted in Razer Support

my razer threshe dont go to max volume

hel me i got the xbox verzion with a xbox wireless adapter

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5 years ago
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TeePeeSWE
posted in Razer Support

Razer Naga Chroma problem

Hi all First thread in this forum :) My mice stops working from time to time for a couple of seconds. The problem often happens when i lift the mouse from the surface (Goliath). I have tried calibrating it like 50 times, the mice works better when I calibrate but the lift-off is to high with "1". And when i reset the mice the lift-off is perfect but then the not working seconds problems comes. So right now i must chose high lift-off or not working sometimes. I play alot of FPS games so this is a big problem for me. Is it possible to calibrate it an set lift-off to "0" (zero) because I think 1 is to high. Or can this be fixed with software? I have tried clean the sensor several times. I have the latest Zynapse Dont know if I still have waranty? Is it 2 years?

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Razer.Caziel
5 years ago

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