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Razer Support

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  • 38,946 Threads
  • 56,493 Replies

38946 Threads

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frenzy8
posted in Razer Support

how do i buy pubg mobile uc using a MasterCard GiftCard

hello, it's my first time buying form Razer Gold and i've tried to buy some UC's (idk if im writing it right). but i didn't find the Gift Card option. so my question is: how can i buy something using my gift card Thank you, and sorry for my English.

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5 years ago
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The-wild-nugget
posted in Razer Support

Ripple lighting effect

I recently bought the razer turret for XB1 and in the lighting app there is no option for ripple and I can’t find a explanation. Help

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5 years ago
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SweetNess86
posted in Razer Support

Help!

Hi All! I am not a technical person at all! I have a BlackWidow Chroma V2 hooked up on to my 2017 10.13.6 Mac desktop. I downloaded and installed the synapse 2.0, uninstalled by terminal reboot and repeated the process when it only worked once. The lights on the keyboard works once plugged in; it rotates between the basic colors- pink, purple, red, blue, and green. The issues I am having are 1. when I click the synapse icon on the menu bar at the top of the screen it shows the rainbow loading thing. Whenever I run the curser over the icon the rainbow thing comes back for as long as the computer is on. 2. when the synapse program actually does open it is black except for my email address up top, the Razer symbol, the setting icon, a green dot and three lines in a box at the bottom. I does not completely load. 3. If the synapse program does load, I am rarely able to use downloaded light patterns that I got from Razer website. I am not a gamer in any way. I bought this keyboard to h

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5 years ago
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SuperSnail12
posted in Razer Support

My Apex Won't Stop Running Ind Is Restricting My RGB Lighting Control

Whenever i try to change my chroma profile or switch it, once going into the menu it prompts me with a pop-up saying "r5apex.exe is currently controlling your keyboard's lighting" and it prompts me with a link to manage the chroma settings of linked games, but once clicked on the link leads nowhere. My lighting is currently frozen on the apex menu lighting and doesn't even animate. I uninstalled my Apex Legends chroma extension but it didn't work. Help appreciated.

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5 years ago
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dailySinopiaguide295
posted in Razer Support

Razer Blade 15 keyboard not working.

I currently have the Razer Blade 15 2019 Advanced version and while I was using it, all of the keys and the lighting suddenly stopped working so I did a hard reset and now when I logged in, the ''z'' button doesnt work (I have to use the on screen keyboard to type it) and the caps lock indicator light is not showing too. I tried reinstalling the drivers, factory resetting, Installing Synapse 2 but it doesn't even recognize the laptop,recovery mode and still no hope. The mouse and keyboard lighting is now working fine though so I am really confused on what can be causing this problem.

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5 years ago
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wanfortheboyz
posted in Razer Support

NVIDIA GTX 1060 MAX Q no longer recognized by system (code 43)

Hi all! I got myself a Razer 15 laptop last year (2018 model) and with it came the GTX 1060 MAX Q gfx card and it was working fine for a while until recently I tried to connect it to my TV HDMI and noticed nothing was registering. I went into the device manager and saw that under display adapters, the GTX 1060 was showing as a problem and looking further into it, it was saying code 43. I've tried the following so far: 1) Rolling back the driver - no luck 2) Completely uninstalling the driver and installing a new one from scratch - no luck 3) Complete system reformat with a new copy of windows 10 - no luck 4) Using the DDU tool in safe boot mode to uninstall all the display drivers for both Intel and Nvidia then re-installing them with official drivers downloaded from the Razer website - no luck So I am running out of ideas now what else it can be apart from a faulty GFX card which means I'd have to try and get the laptop replaced through my warranty but before going through that ar

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5 years ago
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SniperMeister47
posted in Razer Support

Razer Synapse 3 won't launch when the system starts

Hi there ! Just as the title says, Synapse 3 refuses to launch when I start my pc; I have to manually launch it. In the settings menu, both Auto-Launch options are checked. I've also tried to force it to launch at startup with Task Schedule system app & through the system's register. Nothing works. This started a few days ago when I was trying to fix another problem (Synapse would start, but not minimized, and staying on top of any window, although the option was checked from day 1 and I never changed it). All I did was uncheck both, close Synapse, reboot, then open Synapse manually, check both both settings again, then reboot again. After this, Synapse stopped automatically launching, even though the 2 options are checked in the options menu. I ran out of ideas so I'm asking you guys for help. As a Side note, I've checked all services through services.msc (right after booting); All Razer services are running except for "Razer Synapse Service" and "Razer Game Manager Service". These

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5 years ago
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thephoshizzle
posted in Razer Support

Excessive WMI Provider Host CPU

Hey everyone... I've been having trouble with my Razer Blade Stealth over the last week with poor audio processing (microphone and output) on several different devices and several different types of media. The symptoms are crackling/delays of microphone input (both USB and onboard jack), and a weird "auto-tune" effect on streaming media like Twitch and YouTube. I was able to narrow it down to the WMI Provider Host process being pegged between 20% and 50% CPU constantly. Digging a little deeper, the WMI-Activity log shows several errors every second against processes associated with the Razer Synapse app, or associated processes. For now, I've shut down all of the Razer software components, and WMI Provider Host is now idle with very few log entries in the event viewer. Curious if anyone else is seeing this and if there are any suggestions on how to deal with it. I am going to try testing this theory across the day, and attempt to stream (where I was having a majority of the issues)

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5 years ago
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palgames
posted in Razer Support

Cynosa Chroma Synapse 3 problems

So, I bought Cynosa Chroma about a month ago. Everything worked fine, synapse running and all. But a week ago it stopped working together. Reinstalling, rebooting, updating drivers, nothing works. What's weird is that chroma sudio won't recognize the device though chroma connect works just fine. After closing the app, like Overwatch the keyboard goes black, and only unplugging and pluggging it again does something. Help?

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5 years ago
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kazookageInsider
posted in Razer Support

RAZER PHONE 2 BATTERY

I was wondering if it is safe to charge my razer phone 2 to 100% all the time? I have done it several times now and I don't know if it's just my phone or the battery seems to drain quite fast, like gaming on the phone for 3-4hours straight drops my battery from 90 to 10% and I noticed 1 time while watching YouTube videos for 4hrs straight my razer phone 2 was quite warm to touch. Is this normal? Did anyone experience this?

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5 years ago
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rushTealGreenOPAL247
posted in Razer Support

Razer Nari Ultimate disconnecting and reconnecting

Hi, my nari ultimate is connecting and disconnecting when it's in charging from the windows, causing a really disturbing noise and after 3-4 time of the windows disconnect sound the nari will shut down. Before the last update (3.4.115.10915) I already had this problem but only when the Nari was under charging and with Hypersense activated, now it's even if the hypersense is turned off, basically when the headphones is turned on and connected for charging I got this problem... Now I can't use the Nari while is charging... please there is a solution to this problem? That's really pissing off for a 200€ headphones..

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5 years ago
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ThatDepressedFyiosh
posted in Razer Support

Chroma Broken?

My chroma settings randomly turned off. When I go to synapse, it doesnt apply to my keyboard anymore when I try to change it! Whats going on???

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5 years ago
TrueGhost
TrueGhost
posted in Razer Support

HelP!

So I'm using a Razer Blackwidow elite, and the 'pause-break' button seems to have a problem with it's RGB, I set all my keys to a certain color but this single button seems to stay as dark blue and light blue color and no matter what I do it won't change

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5 years ago
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NullChain
posted in Razer Support

Synapse 3.0 "Logging you in..." Loop?!?!

So I've had issues with the new Synapse 3.0 update, if i log in it will just stay in a "logging you in..." loop and it's a real bummer that I can't use my keyboard for the reasons I bought it (razer chroma and macros). I have spoken to the support team and done everything they asked, including resetting my internet, reinstalling it. EVERYTHING! I have also sent them my logs so they told me that they will respond to me withing 24-48 hours, which I thought was reasonable, but it has been 85 hours!?!? They haven't even sent me, what seems to be, the standard email they send to everyone (we are still working on your case).... JUST NOTHING!! I told them that even if they haven't even started on my case that I will be okay, I get it. But I am only wanting an update. If anyone can help me, then please!

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5 years ago
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Remanuel94
posted in Razer Support

Error with product code

Hi, I bought a razer keyboard and I registered the product everything went well. I also have a Razer mouse and i registered, but this one is showing me an error " Error:Product Number Is Invalid". I dont know if someone already took the ID and used it, but i am looking for answers. Or did i register the product wrong? but i dont think so because how can one product go and the other one gives me an error. Keyboard: Blackwidow v2 Mouse: Razer Mamba elite

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5 years ago
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LARIMARSeaBluepulse929
posted in Razer Support

specific key not working

hello my ''z'' button isn't working. I noticed this yesterday, i don't know when it started. i don't know what to do i have tried anything please help me..

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5 years ago
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Art.Porto
posted in Razer Support

Razer Synapse doesn't recognize my mouse

I have a Razer Mamba Chroma, I bought a year ago. It worked fine for a whole year, showed up on the Razer Synapse and I could set the DPI and colors, everything was ok until yesterday. Razer Synapse stopped recognizing my mouse, I did everything I found on other threads and didn't work. I already uninstalled the Synapse, deleted all the files, runned CCleaner and installed the last version, but it doesn't recognize.

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5 years ago
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quickViridianONYX676
posted in Razer Support

middle row of keyboard doesn't work

i cleaned my blackwidow x chorma carefully with alcohol, when i plugged it again just the middle row of keys didn't work which i consider pretty strange because everything else works perfectly (uploaded an image of the row)

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5 years ago
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RhettMaster5
posted in Razer Support

Lian Li PC-O11 Chroma setup

Just purchased a Lian Li Razer Edition PC-O11 case, however Synapse is not recognizing it, and I have no clue how to setup the lighting. Anyone out there able to help me out? My naga and ornata show up just fine. Thanks in advance!

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5 years ago
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Shamite
posted in Razer Support

Razer left a free floating drive in my computer after service that did damage and wants me to pay

So the long story short is I sent my computer in for service that razer did me a solid on and did free of charge. Got the computer back and after a few months I noticed that my track pad was bulging. I opened the back of the computer to see an m.2 drive wedged against my battery and with clear indents as to where it was. I opened a case with them and uploaded a few pictures showing the issues and where this free float drive was (My guess is its one of their drives for diagnostics). My concern to them was that the damage to the battery and trackpad was only what was visible. There response completely ignored that the service was done improperly and a foreign object was left in my device. They also wanted me to pay for diagnostic and shipping. Anyone else find that a little absurd? I attached two images. The one with the battery looks much better after the pressure from the back plate was released. But there clear stress marks on the battery bulging from the drive just sitting

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5 years ago
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SOVOZ
posted in Razer Support

Huntsman Elite stopped working

Huntsman Elite stopped working recently. What is a step by step sequence to reinstall drivers for the keyboard and Synapse 3 software?

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5 years ago
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RRekor
posted in Razer Support

Touchscreen not working

Hello, i have a razer phone, and today i noticed that in the middle of the screen (~1cm) the touchscreen does not work anymore, did anyone experienced this problem? And did you manage to fix it? @Razer can you help with this?

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5 years ago
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box___
posted in Razer Support

Razer chroma apps fortnite

Hello everyone! Every time I boot up fortnite the fortnite application takes over control over chroma studios to the point where I cant adjust anything in studios. I would like this to go away :). I would like to disable chroma apps, but I can't find it anywhere in the software. I have also deleted all linked games in the profiles section. Can somebody help me out please? Thanks in advance!

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5 years ago
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urbanEcrux368
posted in Razer Support

I need help with security and adding my VPN

Hello, I just singed up for here but I have had my Sila router Since November and recently bought a second one for their mesh capabilities. I really like them. However, I play GTA Online on Xbox and word 2nd shift, which means seemingly some of the worst gamers are online at this time and I was booted offline a few times for killing someone in a video game. I had tried to use ExpressVPN and their router, which works great for that purpose, but it blocks out port forwarding so it will leave you with a moderate NAT type always. I had previously used the modem/router that my ISP provided. I had got this and signed up for PureVPN but couldn't figure out how to set up the VPN and got frustrated with it. I left it alone and made sure to just never go into game chat or leave my party with friends. It has worked so far but some stalker has been following me around the last two nights and I have been DDoS attacked two night in a row. Here are my questions. How do I change my IP in

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5 years ago
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KLFFRD
posted in Razer Support

refund my money

Transaction Date: 04/15/2019 12:23:12 PM (UTC) Transaction ID: 031VHVHZG9RR040055684 Reference ID: 5735793 Amount: PHP 258.46 Razer Gold Status: **Success** but theres no daimond on my account please check...

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K
5 years ago

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