Razer Support

I bought my razer headset and i wanna unlock the headsets full potential but the licence code is arased and i cant scratch it  

Hello. There was no scratch card with an activation code in the box with Razer BlackShark V2X, so I used the "Online service with a surround sound activation code 7.1". Then I tried to activate the software, but it just keeps on saying “Your activation code is invalid”. What can I do? Can someone help?

I just got my nommo v2 today.When I want to watch a movie, the central channel, where all the voices are, is being suppressed. When I switch to stereo or THX in synapse, I can hear the voices for a second, but it immediately suppresses them again. this is very disappointing. I can’t find the setting in synapse to solve this.Please, support, help me. Otherwise this is a pretty useless, expensive setup that will be returned. 

hi reazer team . I bought a Razer surround headset, but I did not receive the code to activate the surround feature. I only received a card with a barcode on it to do that. When I enter it from my phone, it takes me to the site. How do I want to activate the feature without a barcode and from the card? I have the card with it written SCAN the QR code to download and unlock your free Razer 7.1 surround app activation code via Razer ID registration and next to it is the barcode. Can I get help please? Also I can't hear it on my computer but on PS5 and other devices I can hear my friends' voice and they can't hear me only the game's voice

i recently received the blackshark v2x model I bought from the n11 internet store, but when I put the headset on, I noticed that the sound was very, very low, then I tried to register my product from the 7.1 surround sound application, they said gi, I tried to register my product from razer id, they said this product is already registered, please help, I can't use the headset

Yakın zamanda ‘’N11’’ adlı online ticaret sitesinden  ‘’Razer Blackshark V2 X’’ adlı kulaklığı aldım ‘’https://razerid.razer.com/products/new’’ sitesinde kulaklığımı kaydetmeye çalışırken şöyle bir yazıya denk geldimLÜTFEN Yardım Edin yeni aldığım kulaklığı 7.1 Surround özelliğini kullanmak istiyorum. LÜTFEN YARDIM EDİN !

Hi I was trying to add my phone number as part of 2fa and also activate google authenticator yesterday on my phone but when i wanted to add my phone number, my account got locked and the message read ‘’ your account has been locked , please visit support customer service for more info’’. I did reach out to razer support via ticket while live chat was not available for the whole day but i did not receive ​any response from the support team yet.Is there any possibility to notify the support team or check out and unlock my account so i could add my phone number and be on my way please? Thank you​​​​​Razer ID : KaZe69jxTicket ID : 250719-002067

merhabalar ben 15 haziran 2025 tarihinde yurtdışından razer blackshark v2x kullaklık satın aldım elime bugün ulaştı ama kulaklığı kayıt etmek istediğim zaman bu kulaklık zaten kayıtlı yazıyor bana yardım edebilirmisiniz

problem with registering my product code to access the software it says that the product code is already used even though I just received it

Merhaba, N2 web sitesinden yeni bir Razer Blackshark V11 X satın aldım, ancak Razer ID'mle kaydetmek istediğimde zaten kayıtlı olduğunu söylüyor.

Hello, I am trying to post a message to Razer.ten and I am seeing the message “Something has gone wrong”. This is to continue a support conversation.Anyway one got any ideas?On my PM page, I can’t see a PM button create.Thank you.PS _ Razer.ten - I un installed the mic and headset drivers and the audio / headphone are still cutting out, when I plug my mic back in,  on my  (See below), take the mic out and the headset audio is working again.  

ctrl alt win space fn left down right 0 . rightEnter can’t working

I am experiencing an issue with the battery of my Razer Blade 15  (2020 base model) laptop. I would like to purchase a replacement battery (Model no . RZ09-0351) and inquire about its price and availability.Additionally, I would like to know if it is possible to have the replacement shipped to my address in Nepal/IndiaI would appreciate your assistance in resolving this matter as soon as possible. Please let me know if you require any further details.Thank you for your support.

Hi, i register the mouse dock chroma, and i find the product image include the Razer Viper rather than alone mouse dock image. Would it be repaired?

Hey all — hoping someone’s run into this and found a fix.I’ve got a BlackShark V2 Pro (2020 model), and while it works perfectly via the 3.5mm jack, using the wireless dongle gives me audio in only the left ear. Windows detects the device, but no stereo sound.Here’s what I’ve tried so far:Power cycling headset and dongle Reinstalling Synapse (tested both v3 and v4) Running SFC/DISM scans Testing across multiple USB ports and a second PC Re-pairing using Razer’s headset pairing utility Confirming audio balance in Windows settingsThe headset’s physically fine and stereo works on wired mode — so I’m thinking it’s either firmware or a faulty dongle. Out of warranty now, but hoping to find a fix or maybe locate a replacement dongle that works with this model.Serial Number: HN2048D13000803Appreciate any help or advice!Cheers,Daniel

So I just bought a Razer Kraken Kitty V2 BT headset and downloaded 7.1 surround sound in Razer Synapse. Tested out using Windows’ sound test, works perfectly fine. However, whenever I open up Apex Legends the spatial sound goes away.  I’m running on Windows 11 64bit and never had issues with other brands of headsets. Can’t seem to find the issue online, am I the only one with this issue?

Hello, im looking for a replacement fan on Razer Blade 15 (2019) RZ09-02705G75-R3G1. Could you give me model number of the fan?

2 aşamalı kimlik doğrulama ve yedek kodlarımı unuttum geri almak için lütfen birisi iletişime geçermi 

I bought the Razer V2 HyperSpeed ​​device and I am very happy to use it on the computer, but when I connect it to my phone via Bluetooth, the sound is low and it turns off after a few minutes. I am very upset that this device, which I bought because I can connect it to my phone. Should I send it to technical service? Does anyone have the same problem? Also, there are no headphones in the Razer application on the phone. Will there be an update? If it does, will it be fixed?

When I play games (especially indie games from itch.io), my Huntsman V2 analogue is recognized as a controller even if all my keys are on their default keyboard settings. It causes the camera to move diagonally (towards the upper right corner) constantly. Unplugging my Huntsman fixes the problem and plugging a basic keyboard allows me to play the games normally, but I would like to be able to use my 300$ keyboard.(I dont have any controller plugged to my pc, and unlike other people posting about this issue, my problem is not that I cant use my xbox controller)Is there any way to make my games recognize my keyboard as a normal keyboard?

My Seiren Mini isn’t being detected by my PC after I turn it on. Zoom, Discord, and even Voicemod would say that no mic is detected. So I would uninstall the device on my device manager and then reconnect my mic. My computer will detect it and it’ll work. I thought at first it was Voicemod causing this issue so I uninstalled it and the problem still happens. I can’t figure out what to do so I don’t need to keep “reinstalling” my mic every morning I turn on my computer. I’m on Windows 11. Light is on on my Seiren Mini when plugged in. I’ve used different USB ports on my computer and issue still happens. I’ve tried to update drivers. 

I’m upgrading from the 2021 Blade14 to the latest 2025 Blade 14 laptop. The new power adapter for the new Blade14 is rated at 200W. I have 2 power adapters from my 1st generation 2021 Blade 14s rated at 230W. Will I have any issueds using my old power adapters with the new blade? are they compatible? or will I fry the new laptop if I use thwm?

I have problem with my wolverine v2 wired controller, the controller receives power, but flashes twice and fails to connect, i’ve tried every oort on my xbox but it is never detected, its infuriating and I havent seen any real solution yet and i’m worried, is it a physical problem? And if so why does the controller receive power but not connect?

Deathadder v3 Pro is not connecting to dongle all of a sudden.  USB port works fine. Mouse works fine when connected to random charging cable.

Hello! I registered this product on Razer ID, got an email, but the email did not consist of activation code, thus not allowing me to use THX Spartial Audio. I would be glad if this got answered as soon as possible. Thank you.