Razer Support

I’ve watched your video.  I’ve read the instructions. I bought both the 240 and 360 and I’m about to send both back.  Like everyone else that no one answers on here.. I don’t see how these AM4 stand offs are supposed to work.  They are not long enough to reach through the plate and screw into the thumb screws.  can someone please send me the right stuff or explain how these are supposed to work. 

I'm looking for a replacement mic for my Kraken v3 pro, but can't seem to find any online, is there  a way to still buy tthem?

NO ME LLEGA EL CODIGO ACTIVACION SONIDO ENVOLVENTE 7.1

I have no idea where i can go to to find my RMA, can someone please tell me in detailed steps or even screen shots where to click to find my RMA?

I have the enki and have been using it for some time, about a year ago when the warranty was still up i had these rods sticking out along side the edges of the chair which has cut me a few times, im pretty sure nothing can be done but I figured I would just ask the question if anything can be done to fix it, if not I'll probably buy a new chair.

As many times as I’ve tried I cannot get my model number and serial number accepted by Raser web site. I had no trouble with Basilink mouse and Leviathon speakers though. I have used my camera to blow up large these two numbers but still get a message saying its not correct so here I am asking for help please, Melbourne Australia

Hello, Razer Blade 15 Advanced (2018). Followed the instructions and downloaded the recovery image from Razer. No matter how many combinations I tried, I always get Razer System Recovery "Only support running under WinPE" error Here's what I tried: Downloading from different computers Different USB drives Different USB ports (all on the Razer Blade, no USB hubs) Different filesystems in the USB drive NTFS mostly since it's what is mentioned in the documentation but also FAT32. Updated laptop's firmware using the official updater: RazerUpdater_v1.1.1.3_CH510-MEv120811753v2.exe I have no other way of contacting Razer support so I would appreciate if someone could explain how this can be solved and maybe even fix the system recovery zip or the instructions. There are various similar threads in this forum and reddit. Thank you!

Hi,i need a replacement battery for my Razer Blade 14 (2021).I use my laptop for work and therefore cannot send it in for repair.The battery is currently removed...Is it possible to order a battery to install myself?Many thanks

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Begin the update Send firmware blocks However, the dongle’s internal storage fails to write or persist the new firmware version.From the logs, it appears that the SPI flash memory inside the dongle is rejecting write operations (likely write-protect or block-protect state).Files AttachedI have att

I’m wondering if the Kraken V4 Pro features a noise canceling mic like the Kraken Ultimate? I own the Kraken Ultimate and Nari Ultimate and was thinking of selling them and getting the V4 Pro for a 2 in 1 setup. I need the noise canceling my, though, for work because of my Corgi who barks too much.

  I bought Razer Blackshark V2 X headphones, but there is no activation code in the box, and when I link them by serial number, it says that this product is already registered.  

Hello, I lost my Naga V2 side panel. V2 is there any way to purchase a replacement one?

I've just been trying to connect my Wolverine V3 Pro to my new PC and I'm not getting anything at all. I've tried the dongle and cable. Xbox mode and PC mode. Tested it on Synapse AND Steam and I'm getting nothing. I have also been playing with the controller on my XSX which I've had zero issues with.I am a little rusty when it comes to PCs but nothing I do is connecting the controller (or even showing it's visible, for that matter).Can someone help me out please?

Hey all, To make the new BlackWidow V4 Pro work I had to switch from Synapse 3 to Synapse 4. However, now the auto profile change feature when you launch a game don’t work anymore. Any solution on this? Best regards.

So basically my PC does not support bluetooth so I try to use the dongle from the headset, and i’ve tried everything for it to work. from software settings, trying everything literally. Even used ChatGPT because i was so stuck with them not working.So basically i connect the dongle, which the PC recognises, but when I turn on the headset, it goes into pairing mode on bluetooth and i press the button for it to go into hyperspeed wireless, and the little LED light goes from blue(pairing) to green for like 5 seconds but then it goes automatically into pairing mode (blue lights again). that indicates that the connection between the dongle and headset failed and is automatically trying to pair with another device (i guess)I also installed everything, synapse, drivers, and any software that there is.simply the pc sees the dongle but the dongle doesnt see the headset and i can select the ‘’headset’’ that the pc recognises and select it for the output audio but the headset stays silent because

So I got the BlackShark V2 USB Soundcard headphones a while back.I usually have the volume knob on 50%, but recently I noticed an imbalance in the audio: the sound comes out to about 75% left, 25% right.The issue is that it only happens with 50% volume, so I’m pretty sure it’s not a driver or software issue. I imagine that it’s a problem with the internal connections of the headphones (wiring and such). They’ve never been dropped or man-handled. Is there some manual that could tell me how to repair it, myself, or should I send it to someone to have it fixed/looked at?

Hello Razer Support,I have a Razer headset, and I found this Serial Number on it:When I try to check it on your website, it says the serial number is not found.Could you please help me verify if this headset is genuine and tell me the exact model?Attached is a photo of the headset and the label with the Serial Number.Thank you for your help!

Hola, disculpa perdi la caja de mis razer blackshark v2 y no puedo activar el sonido envolvente 

i can’t wait that like alr 1 hour after opening exe, please who knows this trick. Synapse 3 too 

I need help i lost my old phone number and i caqnt change it

I bought this laptop back in June 2021, the cmos battery lasted about 14 months and then died. Replaced with a new one that then lasted about 6 months then died, the next about 3 months and now I am lucky to get more than 3-4 hours out of a battery. ML1220 coin battery.I just purchased 10 x ML1220 CMOS batteries online completely prepared to change them out every few months but this is ridiculous. I am certainly not prepared to change them out twice per day.Going through the forum it is clear this is a big issue with your laptops, could you please provide some support.$4200.oo laptop that has literally never travelled and has failed within 14 months is not good.CheersEdit - Title description of laptop incorrect sorry - is:Razer Blade 15 Advanced QHD 15.6 Gaming Laptop

I purchased a Razer Blackshark V2 Pro Xbox Edition but haven't received the activation code yet. Can you help me? I want to activate it THX .

Hi, I recently updated to Synapse 4 and all my devices are working properly except for my Blackshark V2 Pro headphones (2023 model). I am getting a blank page and cannot access any of the device settings: I have tried uninstalling Synapse (and erasing all Razer drivers using the utility tool) and even logging in as a guest to check if any of my profiles were corrupted but the issue persists. Thanks for the help!

Hello, I’ve had this viper v2 pro for quite some time and pretty sure it’s no longer under warrantyRecently I’ve been noticing constant dropping of wireless connectivity and after searching around the web, there was a firmware update available to hopefully fix the issue. However, after updating the firmware of the dongle, it is no longer recognized by the PC. (I’ve tried both PC and laptop) From Google search it seems like this is a common issue. Is there any way to get a replacement dongle? When the mouse is connected by cable it works flawlessly. 

azer Viper V3 Pro”}Hello Razer Support Team, I lost the wireless USB dongle for my Razer Viper V3 Pro (standard version). I would like to know if it is possible to get a replacement dongle or purchase one that can be paired with my mouse. Product: Razer Viper V3 ProSerial Number: [Removed]Country: Thailandemail: (Removed) Thank you for your support