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  • 42,476 Threads
  • 60,949 Replies
42476 Threads
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dailyStrawberryhome363
posted in Razer Support
Razer Phone 1 Screen Dead Zone

Hi. I have searched this issue and seen other people with same problem - but no solutions posted. I have a dead zone right across the screen about 3cm down from top and rest of screen has also become very unresponsive. Any help please?

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5 years ago
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autonetworkPalePlum891
posted in Razer Support
Mobile Legends Diamonds transaction does not appear in-game

Hi, I am aware that this concern should be raised to Support; I've already sent a support ticket to Razer. I asked my friend to buy diamonds here and Razer already acknowledged that the transaction pushed through via a receipt. It's been more than 12 hours since the transaction happened, and I've already restarted the game again and again to check if it will appear once the game refreshes. I'd just like to ask if instances such as this is normal?

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5 years ago
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TheMan1270
posted in Razer Support
Razer Nari static sound when adjusting volume on right ear piece

Hello, just wanted to clarify if this was a malfunction or connection issue or if this just is suppose to happen. Any time I adjust the volume I hear a static noise when adjusting the volume only on the left side of the headphones. Adding to this, when I use them on the PS4 I immediately receive an echo when in game chat with others. Any thoughts on why?

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5 years ago
lordevo21
lordevo21
posted in Razer Support
Razer Synapse 2 Not opening

I just bought a Razer Seiren X and tried to install Synpase 2.0 but after it installs, nothing shows up. I can see the Icon at the bottom but I can't open it. I've tried to reinstall it several times already. Then I tried to Repair the app and it shows this message: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "Razer Synapse 2.0.msi" in the box below. Here is a screenshot http://prntscr.com/ottasr I don't know what else to do. Help please!.

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lordevo21
5 years ago
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ALEXANDRITEfirst863
posted in Razer Support
Razer Synapse 3 installation problem

When i want to install Razer Synapse 3 it fails everytime i do this failcode: 528049

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5 years ago
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ashhpaull
posted in Razer Support
Headphone jack not working

My headset doesnt seem too work in my razer blade pro 2017 HTC 1060 I've gone into in sound settings and its saying headphones not plugged in when they are? Also I have no chroma on the left hand side of my keyboard volume wheel or trackpad. Any reasons too why this could be? Thank you

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5 years ago
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kaos091
posted in Razer Support
Gameboost and streamlabs

Hello, I tried streaming yesterday with the game boost on i experience nothing but lag and errors with streamlabs. Is there a way to provide equal CPU usage between the game i am playing plus streamlabs to ensure that my stream is high quality?

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5 years ago
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sharpGoldFusionspot367
posted in Razer Support
Razer Nari essentials big problems

Hi there!!!! Now i bought a Nari essential and i love it but i can't get any audio out of the Thx audio output in the windows audio manager i have tried everything uninstalled a ton of times and all of that but i can't for the life of me get any surround sound from it since the THX channel dosen't work :( pls help :(

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5 years ago
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Ecruinfothink399
posted in Razer Support
Razer Phone 2 security status

Hi all. I have a Razer Phone 2 now and generally VERY impressed. But its Android security is stuck on February 2019. In these days of malicious web URLs, Android vulnerabilities, and so on, shouldn't Razer put some urgency behind getting us all more up to date? Even a quarterly update would be better than the current frozen status.... Anyone know what's going on in this regard? Thanks.

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5 years ago
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micl78Insider Mini
posted in Razer Support
Blade Base 15 screen blanks when pushed back to extent

Hi, i just got a blade base 15. When i push the screen backwards, jut before it stops at the limit (about 120 degrees) the screen blanks. if i pull it forward the screen is restored. I have never seen a laptop do this before, is it normal for this model or is it a fault? I just want to know if I need to start an RMA. I notice this because i use the laptop on a tilted stand so to get the monitor vertical i have it past 90 degrees. thank you! Michael.

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5 years ago
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-Nan9
posted in Razer Support
Phone keeps freezing

I got my phone for 8 days and it hangs usually when i unlock my phone. Is it a sd card problem or software problem? Can someone help me please?

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5 years ago
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penghuichen
posted in Razer Support
My mouse can not assign macro

I use Synapse 3 and my Razer Lancehead Tournament Edition can not assign some macro with Loop and Macro Groups. Simple macro without Loop and Macro Groups work normal. I checked that my mouse work Synapse 3. I use Window10. I tried that macro on keyboard and it work normal. It says that it requires Razer Synapse, but im on it right now. https://imgur.com/a/zuSn5H6

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5 years ago
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Spikye-Soap
posted in Razer Support
Razer Raiju Ultimate left stick problem

Hello, I'm having some issues with my controller. My left stick stop responding for 1 second every 2-3 minutes. It's really annoying. I read that v1.11 fix this issue but when i try to update the firmware, the update button doesn't work. the link is greyed out. I try to hold the up-pad and x button 2 minutes while connecting to my laptop but nothing happen, still greyed out. I try to update to 1.03, it works fine but the left stick problem didn't go away. Does someone know a solution ? Thanks in advance.

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5 years ago
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Jm017
posted in Razer Support
Help guys

I Reload 100 Gold and it successfully done. 100$ gone from my visa but the Reload failed!!! I didn’t get any Gold

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5 years ago
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AzureWebColorsleek176
posted in Razer Support
Razer Phone 2 is pocket dialing often

Hi there, I have a problem with my Razer Phone 2 - it keeps waking up and going into the "emergency call" mode or turning on the flashlight when its in my pocket. Is there any way to prevent this from happening? I work outside and it sometimes can be a real pain to retrieve my phone with dirty hands simply to lock the thing again - only to have it happen a few moments later. Is this just happening to me? I can't seem to find any other posts relating with this issue.

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5 years ago
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R7412Insider
posted in Razer Support
My wireless mouse keeps the laptop active?

Hello. Razer Blade Stealth 2019 owner here. When I close my laptop, there's a small LED that glows white. But I just got a wireless mouse, and when I close it now, the glow is green. Is that an indicator that the laptop is more active and therefore draining more battery? Is there a fix to this, except turning off the mouse everytime I want to close my laptop?

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5 years ago
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Woloshyn022
posted in Razer Support
Download Speed Inconsistent

Laptop Specs: Razer Blade 15" Gaming Laptop 15.6" Full HD 1920 x 1080 60Hz 8th Gen Intel Core i7-8750H Processor, 6 Cores NVIDIA GeForce GTX 2070 Max-Q 16Gb Dual Channel RAM 512 GB SSD Windows 10 Intel Wireless-AC 9260 IEEE 802.11a/b/g/n/ac & Bluetooth connectivity Whenever I am using my device throughout the day for normal activities (work, web browsing, video streaming, etc.) my internet download speed seems to throttle back to unuseable levels for a few minutes before returning to sub-par levels. Internet should be about 50 Mbps, but I will get 1-2 Mbps down with about 30 Mbps up. (This upload speed I assume is normal because there are other devices utilizing internet during the time of these tests). When I am getting more appropriate download speeds they usually return to about 20-30 Mbps. Still low given the circumstances. For the first few weeks, I could not pinpoint if the issue was local to my device, or a problem with my ISP, but I can confirm after a few weeks of testing/

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5 years ago
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bitDeepKoamarubay209
posted in Razer Support
Razer Streamer Help

Hello, my name is xRedCrow. I just recently was approved as a Razer Streamer and was wondering where do I get more info on the program, who do I go to for questions, etc.

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5 years ago
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AliSajjadOfficial
posted in Razer Support
I have a Razer Thrasher 7.1 Headset - Where to get Razer Surround Pro Activation Code?

Hello Razer Support...! I have a Razer Thrasher 7.1 Headset, I also had registered it to razer surround but when I clicked on registration then it says that only you can buy activation code in two ways 1. First is for registering your razer product Or 2. Buy Razer Surround Pro Activation code. My Question is that, I have a valid registered razer product, So Where to get Razer Surround Pro Activation Code? Or I have to pay again for the activation code?

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5 years ago
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DeepRedJASPEReasy477
posted in Razer Support
Music will not play through USB

On my Razer 2 phone Music will play through Bluetooth and through the dongle ox cord just not through the USB. It will charge the phone and the music will play through the phone speakers. I tried changing the settings in the USB menu but nothing helps.

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Razer.Caziel
5 years ago
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LordSavvart
posted in Razer Support
Razer Synapse PAGE_FAULT crash: rzudd.sys

Hi there, I keep getting a blue screen error that says: PAGE_FAULT_IN_NONPAGE_AREA What failed: rzudd.sys Now since that happened a couple of times, I have since uninstalled and reinstalled: Razer_Synapse_Installer_v2.21.21.1.exe It is for my Razor Anansi keyboard - RZ03-0055 Gaming keyboard Is there anything I can do to fix this issue as the Razor software now doesn't want to work at all... Thanks

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5 years ago
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__Stupid__
posted in Razer Support
Cant figure out how to change the colors on my keyboard.

Hello, I recently bought a Razer Black Widow keyboard, and I plugged it in, and by default it rotates through the colors of the rainbow at a regular paced rate. But I would like to change the colors since I hear these keyboards are very customizable. I even downloaded the Razer Synapse program, but it says my keyboard wont connect. Please help. Thank you :)

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5 years ago
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crakt
posted in Razer Support
razer blackwidow chroma v2

hi everyone i just bought the razer blackwidow chroma v2 for my xbox but the lighting isnt working how can i fix this

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Razer.Caziel
5 years ago
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TheCollector316
posted in Razer Support
Keyboard Won't Stop Typing DEDEDEDEDEDEDEDEDEDEDEDEDEDE.....

Hello, I am on my second Blackwidow Elite (2019) keyboard. The first one I returned to Razer because it would randomly start typing dededededededede... repeatedly. It is strange because I could tell when it was about to start because my Kraken TE (2019) headset would start making slight popping sounds. Anyway, I'm using the new keyboard Razer sent. This keyboard does the same thing. Even crazier, the typing persists after I unplug the keyboard (so no, the keys on my second brand new keyboard are not stuck). I uninstalled Razer Synapse 3 and reinstalled it to see if that helps. Is anyone else having this issue? I have a video, but cannot upload it here.

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BlackFireDragon
5 years ago
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FlakieMonsta
posted in Razer Support
Razer Synapse system Error 3802

Hello so I have this problem, everytime when i want to log in it wont let me log in and it says system error 3802, I tried to reinstall it and I checked my time and date are correct so i dont know what the problem is. Im using Windows XP

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Razer.Speedcr0ss
5 years ago

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