Razer Support

 Hello, I received this Gigantus XXL mousepad for Christmas and after less than a month it's already peeling off, which is really poor quality. I only have Razer products and I replaced my old Razer mousepad that I've had for over 5 years and which never peeled off or broke. My wife bought a bigger one, but this isn't normal.

I am trying to reconnect my headset to a new dongle using the pairing utility. On step 2 it requires me to connect the headset to my PC using the USB cable, however I’ve learned that the 2023 version only uses that for charging; connecting to a PC that way is not supported. There isn’t an option for the 2023 version in the utility and I can’t find any info on the forums, Reddit or any other support sites. As of now I can only use Bluetooth mode, which is horrible. I am trying to avoid returning the headset but I’m stuck.

 Hello,I am contacting you regarding my Razer gaming chair. ENKI XAfter investigating an instability issue, I discovered that the spider base (chair base) is cracked on two of its arms. Because of this, some wheels no longer touch the ground properly, and the seat height varies slightly when rotating.The chair has become unstable and unsafe to use.I have attached photos showing the cracks on the spider base.Could you please let me know if a replacement spider base is available, or what solution you can offer?PS : The chair was purchased on Amazon on May 13, 2022.Thank you for your assistance.Best regards,Cyrille 

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Hello,My mouse has had this issue for a while now; I tried troubleshooting with ChatGPT but was entirely unsuccessful. The mouse works well when plugged in but when on wireless it will work for 1 second then stop for about 5, then repeats constantly. Software has been updated and have changed ports to no success. Tried reaching out to support but my warranty has ended. GPT told me this was a bad dongle connection issue, mouse is in good condition.Please help!

Hi i wanted to buy a mouse but when i try to fill address, city, …. all its fine but when i try to fill zip code its ses invalid zip code i am from Czech we use poste code. Is the zip code and poste code the same or is there difference?

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

Hello everyone,I recently started using a Razer Kraken V3 X headset and I’m trying to activate the 7.1 Surround Sound feature.Unfortunately, I can’t find the activation code anywhere. I checked: The box The user manual Razer Synapse The headset is original and fully functional, but the 7.1 activation code seems to be missing or was not included in the package.Has anyone experienced a similar issue? Is there a way to recover or reassign the activation code? Can Razer Support provide a new code if I have proof of purchase? I can provide: Serial number Invoice / proof of purchase Photos of the product and box Any help or guidance would be greatly appreciated.Thank you!

Hello, I bought Razer BlackShark V2 X headphones and wanted to register them on the website. It says the device is registered.

Dear Sir/Madam, After the automatic installation of the RazerUpdater_v1.1.1.3_S10_BOE_0B90_v4.3 update, the monitor on my Razer notebook stopped working completely. As a diagnostic measure, we connected a second external monitor, and now it only displays the attached image (see attached screenshot), with the boot/BIOS/recovery options, but does not proceed to the operating system. It is important to note that this equipment had already been replaced previously due to monitor problems, as per the support and replacement emails below in this contact. I kindly request an urgent analysis of the situation, as the problem seems to be directly related to the aforementioned update. I await instructions on the next steps for resolution or replacement of the equipment, if necessary. Sincerely.

Hi, I sent a message earlier but no one replied. I would like to confirm the change from my old number to the new one. Thank you for your attention.

I cant put the money over the game because my number is not the same as the one that appears to get the code, may I have some help? I've been for days looking forward to find a way to get to change it but still didnt work.

I would like to confirm that my old number will be removed and replaced with the new one.

I just got this new headset for the specific use of using 2 PCs at once - taking VoIP calls over Bluetooth on my work PC while listening to music or taking a VoIP call on my personal PC with the 2.4GHz dongle.I am NOT using the mic for both. I have a wired mic for my work PC and am only using the BT to hear the softphone ring, and to hear the calls. I do intend to use the headset mic on my personal PC.The BT mode works just fine in standalone mode. However, in simultaneous mode (the entire reason I shelled out money for this headset) the Bluetooth audio is choppy and awful and constantly dropping out, sometimes rapidly so it sounds like static, and sometimes just silence for several seconds in a row. No matter what, it’s never smooth for more than 2-3 seconds, and even that’s rare.Yes, I have updated all firmware for all things involved. Fully updated all the firmware and BT drivers on the PC I’m using for BT, and checked the firmware on the dongle and the headset (both had no updates

Some time ago, I lost the dongle for my Viper Ultimate. At the time, I looked for it but couldn’t find it, and I’m not sure where it is. Eventually, I gave up looking. Later, I saw that it’s possible to buy a replacement dongle directly from you, but I can no longer find it. I’m afraid to buy it on AliExpress or other websites, as I prefer to pay more and be sure that the product is correct and genuine, rather than paying less and receiving something different from what I ordered. So, I would like to know where I can buy or find a new dongle.

My pink microphone stopped working and I looked everywhere for a pink one for my set, but I all I can find are black ones, and I really want it to match :((

Hello, Recently I have lost my usb dongle for my viper ultimate and can’t use the mouse at all!! Is there any way of replacing it? Thanks.

Hi I just got my Razer Blackshark headphones days ago, however, I’ve noticed the mic is picking up background noises and it isn’t too clear during in game sessions. I tried it with both the 3.5mm jack only and also using the splitter via connector to see if there is a difference it actually got worse especially with the splitter because there are times the mic is working, sometimes it isn’t especially in mid game,using it while playing ARC Raiders and I use it on my laptop. need advice or help on this. Thanks

Hi,I have been trying to order a product from the Razer website but keep getting an email saying I need to contact support because on an issue with payment but of course there is no useful way to do so so anyone got a suggestion of how I can get around this?Karl

So, basically, after a few weeks of use, the mouse’s dongle has stopped working properly, not showing any lights and not pairing with the mouse. The USB ports and cable are just fine, as Windows recognize the port and the mouse works when plugging in the cable. Guess I have a malfunction with the dongle? 

hello huys, i bought new razer blackshark v2 x but my product alredy registered. anyone can explain the solution?

So I bought a Razer Basilisk Ultimate a couple years ago because I preferred the side led wave effect as its displayed on the box. However I plugged it into Synapse 4 recently, the firmware required an update, and now the wave effect affects the entire mouse the same. In my opinion the mouse has lost its uniqueness and the new wave it has now is incredibly bland. I am not very experienced with Chroma Studio enough to change the lighting as when I applied Wave  before on Synapse 3 it was automatic as its displayed on the box. I have attached 2 photos to further illustrate the difference I am referring to. I understand one of the photos looks like a still as I cant upload a short video to show what the wave affect looks like now but its a solid bar compared to what it looks like on the box. 

hi i have the same problem as this posthttps://insider.razer.com/razer-support-45/lost-basilisk-uktimate-dongle-75592,i was wondering if you could help me. my product isRazer Basilisk Ultimate | RZ01-03170Sn: PM2035H13351706i can't find my usb dongle anywhere. im not sure the model no, i believe its a USB Dongle model DGRFG6Also my Razer Mouse Dock Chroma RC30-030502 completley stopped working no power, its not even recognised when plugged in to the PC. Hence i need the USB dongle to put in the PC directly to enable Wireless.If you could do the same and look in the inventory for one, i would really appreciate it.im not bothered about the dock as long as i can use my mouse wirelessim located in hertfordshire UK.i hope to hear from you soon.many thanks

Sidebutton 2 stopped working on the mouse. I have tried several software fix attempts such as drive uninstall/reinstall, synapse reset, and synapse reinstall. Nothing has worked. I purchased this May 24, 2024.

I have a 2019 razor blade stealth 13. It currently has thunderbolt 3 connection and I’m wanting to upgrade graphics. Is there any way to do this? I can’t seem to find the Original core online and I don’t believe it’s compatible with core V2