Razer Support

When ever I boot up my computer and before log in to Windows 11 my number lock is always off. Is there a way to change this to always on?  I have already edited the windows registry to have the number lock turn on, but that only works after log in. I want number lock to turn on as soon as the bios initializes the keyboard. Is this possible? 

I purchased a Power Up bundle about 3 years ago, and recently broke the Jack split. I want to know if i can buy  a original split since i like the quality of it and i cant seem to find any options to purchase it in the site/

Hello, After playing games like Fortnite, I lose all sound on my PC. I've tried everything: checking device manager, sound settings, exclusive mode, updating/reinstalling drivers, and following all suggestions from Razer Support and their help guide — but nothing works. I also have a problem with my Razer headset mute button: once I mute myself, I can’t unmute anymore, even when pressing the button. My friends can’t hear me, and the only way to fix both issues (sound and mic) is to restart the PC — which I obviously don’t want to keep doing every time. I suspect it might be related to Razer Synapse or some driver conflict, but I’m not sure. Please, I really need help — I’m out of ideas and this is very frustrating  

I have tested Mutiple storage solutions attached by Thunderbolt. The link activates and switches on the devices but will not recognize the attached storage. 

I purchased the headset today, have the applications installed and even changed the spacial audio to THX, however from start to finish the audio only comes through the left side. the voice that says powering on and off also is restricted to the left side (although I cannot say for certain whether or not that is normal).Obviously i would prefer my surround sound headset have 2 functioning sides.I have already performed the actions on the troubleshooting document, the problem does persist on other computers.

everything doesnt work on hypershift like everything even macros blah blah blah nothing is working for me

Hello community, I was looking to use the blade 16 2025 on a dock for creative use.  I currently use a Caldigit TS 4 which has 100W PD.  However that seems to work incorrectly.  It passes through video, mouse & keyboard but not my 2.5 Gb Ethernet.  I wondered if there are minimum PD wattage for using on a dock, given the main psu is over 200W.

my razer deathstalker randomly started repeatedly disconnecting and reconnecting and would not stop. windows also gave me a notification saying “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” how do i fix this?

Dear Razer Community,My question relates to the new Razer Laptop Cooling Pad.The Cooling Pad is supplied with a power supply unit, so the fan can only be switched on with the power supply unit in the socket.Is it possible to get the power supply via USB PD? Or is there another option without the power supply unit? Kind regardsValary 

 Cant remap buttons on my wolverine v1.Xbox and pc, same result  

After about three years of use, my Razer Cynosa V2 has stopped detecting any inputs. It still lights up and responds to the buttons I press with a ripple RGB effect, but does not send an input to my PC. I have tried on different PCs and run into the same issue. I have tried to reset it and uninstall it, but nothing seems to work. Using the Razer Central, it detects that it is plugged in but does not send any new updates to the RGB settings or take button presses. 

Just upgraded to the Naga Pro V2 from the Naga Pro Was using the Text Function Yesterday, but now it just randomly no longer works? Not sure whats going on. Tried Plugged in, bluetooth, and 2.4gz, none work.  It says I need to have Razer Synapse v4 open, which obviously is literally impossible to be closed considering it needs to be open to edit the mouse. Regardless, I quadruple checked everything was okay. All other functions work completely fine. Checked for updates on Synapse, Drivers, Computers, nothing wrong or has changed. Tried completely Reinstalling Razer Synapse v4, tried repairing, nothing worked. Tried installing Synapse v3, tried all same steps, nothing worked. Uninstalled and Reinstalled v4, Tried importing Profiles and also tried from scratch. Nothing works. Does it have to do with hybrid storage? anyone else having this issue? legit dont get it.

I cannot pair my type pro ultra.  I hold Fn+1 (or 2/3) to try and have it appear on my bluetooth list for my pc to pair and I cannot get any profile to light up on the C, 1, S lights.  I only continue to have a blinking C light.  It had worked fine for a while, I paired to another PC then tried to pair back to my original PC and it refuses to work.  **Edit**Problem was solved by updating the firmware for anyone else having this issue out there. (probably should have tried that first before posting in the first place.)

I cannot locate the cable and the dongle for my Razr V3 Wolverine controller. I know that they are proprietary to charge and connect to the PC. How can I purchase a replacement? I have the serial number information if that is needed!

I have just gotten my black shark v2x and it won’t connect to my ps5 through the jack but it will on my pc and laptops and it just does not make any sense any help would be appreciated 

Hi, I have preordered the Blade 18 for the business and I need a VAT invoice for the accountant, cant seem to find this? or find an email to request it?Who do I contact?Thanks 

Halloich habe nach dem spielen von zum beipiel fortnite kein sound mehr. ich habe alles mit system manager geräte manager etc. ausprobiert. Auch alles was razer support diese bedienungs hilfe sagt, aber nichts hat funktioniert. keine ahnung ob es an razer synapse liegt oder an anderen sachen. ich war 1000 mal in den sound einstellung, alles im exklusivmodus, treiber aktualisiert deinstalliert und installiert aber nichts hilft. Außerdem habe ich das problem das nachdem ich mich mit der stummschalt taste am headset gestummt habe kann ich mich nicht mehr entstummen obwohl ich die taste drücke. meine freunde können mich nicht mehr höhren. Beides funktioniert erst wieder nachdem ich meinen PC neugestartet habe aber das möchte ich natürlich nicht immer machen sondern eine dauerhafte lösung finden. ich hätte das alles als PM geschickt aber das hat leider nicht funktioniert. Ich bitte um Hilfe👋 ich kann das alles nicht mehr

Hello helpful people. I have a Razer Blackshark V2X. I want to use the 7.1 surround sound feature and for this I tried to add my product to the Razer website. But it says this product has already been registered. I have not done this before because I just bought my computer. Please help me if you know anything about that. Have a good time.  

hey all, recently got a razer keira hyperspeed and running into an issue where the dongle is only recognised while in xbox mode but not in usb mode, kinda awkward how when its in xbox mode it reads the headset as an xbox sound system and its not having any access to the microphone, any advice? 

i lost the original dongle of my viper v3 hyper speed so i bougth the hyperpolling dongle but it keep saying pairing fail what should i do ?

i want to seek help because i want to change my phone number to my new one. the phone number that save in my account was lost so i cant receive the otp that razer gold has sending if i have a transaction please help me because i dont want to waste the 200 razer pins in my account.

i dont actually know why, but i got this headset like a year ago in my local shop and i thought it would be a high quality headset (not that it isnt its actually a good one im talking about the build quality). so like a week ago my headset broke in half. IN HALF, i was playing a game when i felt that my headset was a bit loose. mind u that was like 4 months ago. so it cracked and now im sitting here both earcups falling out. both are not even sticking to their places. is it normal or nah?btw i didnt drop it. never i placed it on my monitor everyday every night before turning off my pc

Can i change my phone number  ? My phone number is not active again... so i cant get code

Some fiw number s missing on the pin

после смены компьютера программа THX просит активировать продукт хотя ранее его купил и активировал сейчас недоступен код активации и программа на новом устройстве