Razer Support

Comprei um headset gamer razer blackshark v2 x, mais não veio o código de ativação do produto, por favor consegui me em enviar para a ativação do souand 7.1. 

I recently got a Kraken V4 Pro, so I had to switch to Synapse 4. Now any migration files or even if I do a new profile and program the keys on my Tartarus Pro, they will not take. I have tried unplugging, restarting, clean re-install using the guide and doing every step. Nothing seems to work, I really like this headset, but I need my Tartarus more. Am I really going to have to return these? Or is there a solution? I have not seen one yet.Tartarus works with Synapse 3, so not device.

hello iv bought and been using the thx sound on my barracudas i think there called lol .. but a couple days ago it just stoped i choose thx spatial in setting but when i go into any app there no sound , if i choose the headphones in pc setting they work fine  but with no thx audio ,just regular audio ???  help me please !!!im sup[posed to be streaming delta force 

I have bought this laptop well over a year now and yesterday, for some odd reason, the screen went pitch black.I have connected it to a monitor and the screen of the monitor works fine but not the laptops screen which continues to be pitch black.Following Razers youtube video guide, I have downladed and installed all the latest drivers and BIOS. With no results.What else can I do? Im feeling quite hopeless since I was super happy to own this laptop and it never gave me any problems until now.  PLEASE HELP.

My keyboard stopped working because of static electricity. What should I do?

Hey anyone,I have recently lost my USB soundcard from the Razer Blackshark V2. Is there any way for me to purchase a replacement from somewhere?

I have bought a new Razer Blackwidow V4 and a new Basilisk V3 PRO 35K not long ago. And when I boot up my computer media keys work, when Synapse or Chroma detects and takes control of my devices, the media keys stop working completely. I think there is a conflict between who controls my devices, Windows 11 x64 bit system or Razer Synapse 4/Razer Chroma. I just don't know how to fix this issue, can anyone help?

 hello guys, I have a problem with the activation of the 7.1 code, so I have a picture of the code, I have everything, only one or two letters are scratched on it, now I honestly can't figure out which letters or numbers they are, I've tried everything, but I can't activate it, when I go to Razer's website to activate a new code, I type in the serial number of the headset, it won't transfer me beyond that, please help

Where can I get the 7.1 activation code for my razer barracuda pro headset?

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

What is the type of the screen panel light ? is it OLED , MINI LED, LED

I was changing my mobile phone number but suddenly got temporary locked and cannot finish the binding process. Please help me

Hi Razer, Need help on Kiyo Pro, it’s not working. I tried the resolutions here in insider and reddit but it still didn’t work. The camera gets disconnected, then doesn’t get recognized. When I unplug the camera and restart my computer then plugging it back again, it will be recognized but synapse will not work. Now, after a couple of tries in troubleshooting, it totally doesn’t recognize the Kiyo Pro anymore.

HI, my naga pro does not charge, Stuck at x% while charging and nothing.Tried:update firmware update synapse tried to charge on the wallps: wired on pc works fine, but the % battery dont go up 

I can’t find where to get the dongle online and I was wondering how to get a replacement

My pc hasn’t been able to detect the wireless dongle on my Deathadder V3 Pro recently. I have done the usual checks, trying different USB ports and reinstalling several things and updating firmware and nothing has worked so far. The mouse works only in wired mode, so I think it’s an issue with the dongle as it isn’t even being recognized as a device when plugged in.Not sure what to do - do I need a new dongle?

i plugged in my mouse to my PC via USB cable, i installed synapse but in synapses device menu i can see basilisk v3 pro but there is a loading and it says detecting device. unfortunately the detection can't finish. what could it be the problem

but i still have my main email since 2019 ive bought a razer mouse keyboard and headset in 2019 and bought a face cam last year and today just bought the Razer blackshark v2 hyperspeed i have proof if needed i just want to change my phone number linked to my account, cause i dont have it anymore and also i dont have my back up codes saved no where? Any Staff can help me with my issue? Thanks in advance :)

7 days ago my email was hijacked and all my details (including my recovery info) was changed. I am still logged into my razer account and was trying to change my email, but it requires a code from the email. I am obviously unable to get a code as i have no access to my email. I would like to know if it is is possible to change my email.

When i got the headset (yesterday) i was doing all the sign my product in, got the code can download razor cortex and synapse 3 but when i downloaded the 7.1 surround sound it did not and how can i check if my PC reaches the requirments of the headset or the  7.1 surround sound. I can download others but not razor 7.1 surround sound. When i click yes on tryna download it, it does not do anything , no sound no nothing. Can somone help me out?

I have a Razer Blade 15 2020 base model. For the last 2 days I've been trying everything to fix a wifi network adaptor issue, which is stopping me from using wifi at all. I've searched the web and tried so many things, updated the driver, removed an re-installed the driver, reset my network settings, updated my Windows 11 to the latest and greatest ... nothing fixes this issue :(I really need some help please.I also noticed some other USB device driver has some issues ... not sure if this is related or not. Funny thing (probably sad actually) i found another post in this forum from 2023 stating pretty much the exact same thing.Hopefully someone knows what's going on and can help me out. Thanks in advance.  

I’ve been having intermittent problems with my Wi-Fi adaptor. To date, some combination of reinstalling the device or the adapter has solved it, but the past 24 hours nothing will fix it. So, I came on here and see a handful of posts with the same issues but none of them appear to be resolved and the comments have all been closed by Razer staff. I went back in the device logs and it appears that the onset may coincide with when I updated to Win 11 back in march.  Has anyone found a way to resolve this? Intel Wi-Fi 6 AX201 160MHzDevice Status: “This device cannot start. (Code 10)”

Hello,When I try to buy the warranty get error serial number not found, does this take time after registration? We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance.

After some weeks of use i happen to have this problem, tested the usb port by moving the usb and did not disconnect, when i am constantly using it, it does not disconnects

Good evening!I have a Razer SWTOR mouse and it had no battery for about 3 years. I decided to buy one and replace it. However, after installing the battery, the mouse started to heat up in the area near a coil, as some component had shorted out.I would like to know if anyone has an electrical diagram of the board so that I can analyze it and replace the faulty components.I'm waiting.