Razer Support

Hi, my Viper v3 Hyperspeed mouse disconnects while I'm using it, and sometimes reconnects after a few seconds. Other times, the mouse won't reconnect, and I have to turn it off and then back on again. This is quite annoying when I'm gaming. I've already tried updating the Razer Synapse app, but it didn't work.I tried conecting in another pc, in another port, but the mousse is still shoting down.

I’ve updated the drivers on both the module and the mouse itself and it feels like that mouse is stuttering /lagging behind on my movements. Happens in both Valorant and Kovaaks. I’ve tried to change Polling Rates from 8k to 4k and the problem still is happening. 

I'm noticing after a while of having Synapse 4 open while gaming that the input for the button I am using for push to talk on my Naga gets stuck in and keeps my voice activation open.I’ve narrowed it down to synapse as it always seems to go away if I restart synapse. Is there something I can do to keep this from happening?

Reproduction steps:- Updating synapse 4 to version 4.0.86.2508050339- Assign the analog button 08 to joystick down (Y+)- Assign d-pad down to a keyboard alphanumeric letter AWhat happened:- When pressing d-pad down instead of the letter A, d-pad down is outputWhat should have happened:- When pressing d-pad down the letter A should have been output

Hello there,Guys,  my Razor Nari STOP connecting to DONGLE  ramdomly and i did everyhing to try to connect them back. He start with the sound that i lose connection ( serverl times ) and after that stop working. I tried to buy the donglle, but they can't be found anywhere.Dongle connect: AVnera AV6301USB Cable connect: Razer NariMicrofon no working, no detection, nothing !! 10Q

Hello,  my Razer Mamba wireless usb dongle broke this past weekend (it is unusable) and I cannot use the mouse without a replacement.  How can I get a replacement of the USB dongle? I am happy to provide S/N for the mouse if needed.  I am located in Texas. If you do not have any in stick, are you able to at least provide the USB reciever’s part number for this product? (i.e. DGRFG6/DGRFG7). I am not able to see this as the par that broke was the cap of the receiver that had this information as it cracked off and is lost. Thanks!

Yeni ürün aldım 7.1 özelliğini etkinleştiremiyorum kod yok bana acil yardımcı olabilirmisiniz teşekkürler RAZER

My BlackWidow V3 suddenly stopped registering with Synapse.  This started after a reboot.  Unplugging the device and plugging it back in, even to a different ports has no effect. Closing and reloading Synapse has no effect.  I upgraded to Synapse 4 and it reappeared, but the process left my chroma settings missing.  I imported them, and I thought the popup was to restart the app, but it restarted my computer.  Once it came back up the BlackWidow showed disconnected again.  I’m typing this on it, it’s not disconnected.  What do I need to do here?Should I remove the Device from the app and then reseat it, see if that works?  I was worried about removing it impacting my Chroma settings

Hey, I was having trouble with my Barracuda X headset, and after having a not-so-helpful conversation with Microsoft support, I got absolutely nothing out of it. I have tried lots of troubleshooting through my laptop and my microphone is at max volume when recording audio, but it still gets very quiet when not having my mic touching my mouth.

 Greetings, The activation code for the Razer Kraken X Lite I purchased is not in my box. Can you help me?

Every time I click connect to an agent from Razer support, it brings me back to the Razer Assist chat bot. I’ve tried to submit tickets 4 times now and the tickets do not show up under my account support and I have not been given an RMA numbers either.

I have a Razer keyboard, mouse and headphones. Today I went to use my machine and no taskbar in Windows 11 24H2 after login. Every minute explorer crashes and the screen goes black and restarts. If I’m patient enough I can get task manager open and kill all Razer software, then I can start an explorer process without it crashing. I’m uninstalling all Razer software now. There was an update the other day from Razer (seems to update more than Windows) and it tanked my system. Pretty disappointing that more quality testing wasn’t done. Searching google this seem to be a regular issue. Should I bother to reinstall any Razer software or save myself from the aggravation? Which software is essential just to run the peripherals and not inject buggy code into the shell?

Hi, i need repair on my razer phone but i dont know if you guys are able to do it, it needs a battery replace and the charging port is giving alot of issues to charge.Thanks

Hey there,I’ve recently bought a used Basilisk V3 Pro, the dongle of which seems to be broken (just not getting recognized at all). The mouse pairs to my laptop in bluetooth, but I need the dongle as my pc does not have bluetooth. I have another dongle, from a Basilisk X Hyperspeed (not the mouse though, just the dongle) - is there a way to connect the V3 Pro to that dongle? The Hyperspeed dongle utility just wants me to pair a Basilisk X Hyperspeed with it and won’t even let me get to a menu where I can select other devices.Kind regards,famijoku EDIT: I got to the menu for selecting devices and selected the Basilisk V3 Pro, however the ‘Updating firmware’ part is stuck at 0%

Yesterday, when I tried to change the bound phone number, when I sent the verification code, it prompted that my account was locked. Please help me unlock it

Razer Barracuda X (2022) Wireless Dongle Replacement are there directions on paring process and where should I go to get a dongle???

I’ve recently have been having problems with the Razer Barracuda. Synapse says the headset isn't turned on even though I am currently using it. Everything is pretty loud and the audio sounds a bit different. This started happening after I got Synapse, and I can’t do anything about it. If someone knows what happening, please tell me so I can fix this.

I’ve had my Razer Barracuda X for about a year  now, this morning I tried to turn it on, but it didn’t turn on. So I charged it in till it was blinking green, I tried it again but I still wouldn’t turn on, I tried spam clinking the button, holding the button for a while but nothing worked. Any help would be much appreciated 

Hi, I am having sensor issues with my Razer viper v3 pro. Tried upating firmware, drivers, disconnecting and connecting mouse, everything. Yet it is still not working, The cursor is hardly moving and is having signal cutouts. 

I need help to provide missing number of my $200 razer card which I overscrathed..

I had brought a 100.00 razer gift card on best buy but when I redeemed the online gift card there wasn't anything on the card? And I had gotten another one that did the samething. I don't understand why there wasn't any money on my cards? 

Can someone from Razor please help me try to BUY another wristpad for the Razer Ornata Chroma? The leatherette is just garbage after awhile and there’s no replacement option. There’s no upgrade options. You would think there would be an option to buy something with a nice magnetic fit that is new and improved on their website.

The issueWhenever the fans kick in, an unusual noise occurs. It sounds to me like the fans receiving 100% power for a split second before returning down to 1% and slowly ramping back up from there. I would expect that the intended behaviour is for fans to slowly ramp up over the course of 10 seconds or so without this initial “pulse” sound occurring.VideoHere’s a video of the sound occurring as I turn the fans on manually.The issue has also been documented on reddit (by someone else) https://www.reddit.com/r/razer/comments/17ajc1t/noise_when_fans_kick_in/Additional considerationsIt appears to happen when the fan mode is on either Balanced or Custom, but not on Silent. I could just keep my fans on Silent mode but I expect that this will have performance implications. If it were possible to use Custom or Balanced without this happening, I’d prefer that. It’s not the worst thing in the world — it only bothers me when I’m doing quiet work — but I’m concerned that the lifespan of the fan co

Hi, I bought these headphones 5-6 months ago. They work fine on my phone. I'm having trouble with the microphone on my PC. I hear a crackling noise from behind. It sounds like the sound coming from the back of a refrigerator. My voice goes back and forth. So I didn't bother with it, I just used the WO Mic on my phone and used it. Now I'm fed up with this. I've heard other people on forums have had this problem. They uninstalled all their audio drivers and rebooted. I did that too, but nothing changed.

Subject: Damaged/Missing Razer Gold PIN – Request AssistanceHello Razer Support,I purchased a Razer Gold card but the PIN under the scratch-off is missing/damaged and unreadable. I’d like help redeeming or replacing it.Details:• Approximate purchase date: [insert date]• Retailer / store: [insert store name and location]• Amount on card: [insert value if visible]• Barcode/serial visible on card: [paste the barcode number if visible in photos]• Order/receipt number (if bought online): [insert if available]Attachments: • Clear photos of front and back of the card (including barcode).• Close-up photos of the scratched-off area.• Image of purchase receipt / proof of purchase (photo of till receipt, bank statement entry, or order confirmation).Please let me know what additional information you need. Thank you.