Razer Support

step year I bought my razer cobra pro in the united states on a trip that I did and used a lot, but today I turned on my pc and I was surprised that my mouse did not turn on, then I tried to connect it on the cable (it was connected in wireless mode) and saw that did not turn on, changed the connections but no sign of functional. then I tried to change the USB port and it did not work, I tried to connect to another computer and did not turn on, I left the mouse on the cable for about 40 minutes thinking that it was without battery and did not turn on, then I tried to update the firmware and record the dongle it came to give signal because the windows gave the noise that the mouse connected but he didn't turn on the lights. I updated but it did not work yet, then I enter the razer synapse and saw that in the dongle it appears that the mouse is off and no mouse signal turn on, I need a help

Recentemente formatei meu notebook e perdi a minha caixa do headset blackshark V2, agora não consigo usar o surround sound nem configurar a placa de som que veio com o headset. Pois não tenho mais o código de ativação 

Ever since I’ve bought my Razer mouse it has always drained the battery within days. I just swapped the battery a day ago and it is already at 60%. I use energizer max batteries.I have uninstalled the drivers and reinstalled. Any other suggestions?

Hello Support Team,I was looking for a way to purchase a replacement seat plate for my Iskur V1. I purchased this chair through the Razer store on Amazon in 2022 and it is now out of warranty. Any assistance would be greatly appreciated.

Is there a way I can get a partial refund? The laptop I bought became $200 cheaper the day it arrived at my house. I don’t want to return it, just the difference in price. Even if it’s just store credit or something.

It was perfect in 2 or 3 first days but I didn't change anything or update i shut down my pc and tomorrow it sucks the bass of headsets is so bad and volume is so low and my mother board is b760 plus wifi tuf gaming ddr5 and I check every setting from enhancement to change the audio driver realtek or high definition I don't know what am I do now [[[[[[I don't have any problem with my laptop]]]]]]]]] just in my system 

Hello, I would like to ask for your help. I registered my Razer BlackShark V3 X HyperSpeed ​​- Wireless headphones and then I received a message in my gmail with an activation code for 7.1 SURROUND SOUND. However, I deleted the email and now I don't know how to get the code again.(Removed serial number and email for security purposes)

Hola recientemente compré un Viper v2 pro por Mercado Libre que por lo que se es su distribuidor autorizado aquí en México . Llevo unos meses con el al principio todo bien pero después de 1 mes el dongle dejó de funcionar, solamente se empezó a desconectar el mouse aunque tuviera pila y tampoco lo detectaba el synapses. Busqué videos en internet y por lo que veo todos dicen que es el dongle nose que se pueda hacer en estos casos porque supongo que la garantía de mercado libre ya se agotó 

Hello! I ordered a Razer Firefly V2 Pro on October 17th and it included the free promotional skin for battlefield 6. The order shows that the free skin will be delivered by email and it shows the delivery in progress. I was wondering if there were any issues regarding this and the timeframe that I should expect for it to be delivered. Order # (removed for security purposes)

I forgot that i had an Authanticator on my old phone for Razer and now i cant add any new numbers backup codes or a new authenticator what should i do

我在7-11买Razer Gold 50 -PIN 时密码被人家使用。

Hello,  I tried to update the firmware of my Leviathan V2 from 1.06.15.1043 to 1.07.00.1043 but failed. A prompt popped up and said that the firmware update failed and asked me to try again after reconnect the device. The source button on the Leviathan V2 also turned red after the failure of firmware update. I have tried to connect the Leviathan V2 with different wire but it didn’t help. Hope someone can help me to figure out the problem. Thank you!  

My blade 15 has been restarting on its own and when I return to my desk to find it restarted I’m able to find minidump files reported by Event Viewer.Windows 10 HomeVersion    22H2Installed on    ‎9/‎30/‎2025OS Build    19045.6456CPU    Intel(R) Core(TM) i7-10875H CPU @ 2.30GHzGPU 0    NVIDIA GeForce RTX 3070 Laptop GPU    Driver version:    32.0.15.8142    Driver date:    9/22/2025    DirectX version:    12 (FL 12.1)    Physical location:    PCI bus 1, device 0, function 0Have had 4 crashes lately and bluescreenview has revealed from these dmp files that they all have to do with the same memory address from the ntoskrnl driver.Steps I've taken to alleviate this:In the past, routinely run sfc /scannow following a crash to repair files.I have singularly used CC cleaner to do a registry cleanup followed by dism.exe scanhealth, restorehealth, and startcomponentcleanup commands.What information I have learned in researching a solution:An independent advisor on Windows forums has looked at

Dear Razer Administrators and Community Friends,Greetings!I am an independent hardware developer who has created a unique "audio-visual" desktop speaker, which has already undergone market validation on the Taobao platform (partial product page screenshots are attached). The product can transform audio signals in real-time into stunning lighting effects, and I believe it has significant synergistic potential with Razer's Chroma RGB ecosystem.I have previously attempted to contact the zVentures team via email but have not yet received a response. I fully understand that large companies have strict procedures. Therefore, I am posting here to respectfully seek official guidance: ​For an external innovator like myself, which department or channel would be most appropriate for submitting a collaboration proposal?​​Any directional assistance would be greatly appreciated! Thank you very much.Best regards,Fang

Barracuda X 2022 mic not working at all even I have tried with multiple devices still won't work. I need help with my Barracuda X 2022 Headphones. Firmware is updated and I have done all the troubleshooting. Even I have done RMA got the new one still facing the same issue with Barracuda X 2022 headphones. There is some firmware issue with all these Barracuda X 2022 headphones. Please fix it.

Hi, my name AliI use Razer model code RZ09-02386My laptop cannot find webcam & microphone, i use Windows 11Please help the solution Regard

Hello, I'm an internet gaming lounge owner. I have Razer Deadhedder V3 wired mice in my business, and I'm constantly getting the "USB plugged/unplugged" error with my Razer Deadhedder V2. I did a clean install. I've also plugged them into other USB ports, but I keep getting this error. The PCs have Synapse 4 installed, and the mice are from products I bought 6 months ago. While playing games, customers hear the USB connection disconnecting and reconnecting in the background, and the mouse then gets stuck during the game. I need your help regarding this. There's evidence in the marked area in the picture. 

I lost the Razer HyperPolling Wireless Dongle for Razer Viper Mini Signature Edition that came with my RVMSE. I bought both RC30-04410100-R3M1 and RC30-03420100-R3M1 (replacement dongles) and tried them with the firmware pairing utility, neither worked. I have reached out to support and they just say it’s not available. Is there any workaround here? Or am I basically toast? I paid $450 for this mouse and now I can only use it wired :( TIA

Can we please get an update to Razer Synapse that allows us to keep the lighting profile we set up to stay how we set it when the windows 11 PC is in locked mode? Every single time my computer goes into the lock screen all my lighting presets on all my peripherals go through color cycling. It breaks the aesthetic and immersion. I know many people have been asking for a solution to this problem for a very long time. Windows 11 is rolling out an update soon to utilize custom widgets on the lock screen so if this issue cant be remedied via new update can’t we at least get a Razer synapse or Razer chroma widget that allows us to apply out peripheral lighting effects to other chroma enabled devices and keep them in that state instead of having windows disable them every time the computer goes into the lock screen state so this way our led lights across all our Razer products sync up flawlessly. 

Hi,After some help.Left speaker in Razer Kraken V4 Pro not working.Have tried all workarounds, on multiple devices and the problem persists.Seems hardware related.Pretty disappointed tbh.Any help would be welcome

Tengo un fallo de hardware: cuando desplazo la rueda hacia abajo, a veces salta hacia arriba. Ocurre en cualquier aplicación (navegador, juegos, zoom, etc). Lo compré en Amazon ES el 18 de febrero de 2024. Solicito reemplazo dentro de garantía.

When I try to recharge V-Bucks in Fortnite, it says a code will be sent to my number for verification, but when it's about to send the code, it says, "There was an unexpected error. Refresh the page and try again." I've already refreshed, and it still won't let me recharge. I have all my information—my email, my number, everything—but it won't let me. Even here, when I check my backup codes, it asks for a code that will be sent to my number, but the same error message keeps appearing.

My DeathAdderV3 wired has disconnecting and reconnecting looping issues, I would like to replace the cable for it. I cannot find some Razer SpeedFlex Cable on the internet. Can I use other Razer’s mouse cable on it? and will I lose the 8k polling hz capability if I do that? Help

Hello,I recently created my Razer ID on my PC, but I never received or saw a QR code to link my account with an authenticator app. Because of that, I can’t enable two-factor authentication (2FA) or make any security changes to my account.Could you please help me get the QR code or reset my 2FA setup so I can activate it properly?Thank you very much for your assistance.Best regards,GuerraJnr

Dears, When starting the laptop a message appears on auto repairing something… than it says it was not able to find a solution.. than start it again and informs that in 30 mins it will have an other try… surely this can go on for hours. I have started and restarted many times… nothing. It just stuck in this infinite loop. Any idea how to fix it? Thanks in advance for your supportÚ