Razer Support

Hi, my computer was hacked and I completely lost access to the email associated with my account. I want to change my password/email associated with this account but I can’t do it without verifying through the email I can’t access anymore! Please help! thank you! 

My Razer Camera does not work when using Google Chrome. It works fine when using Microsoft Edge. Please advise as to what to do to fix this issue.

When i start my PC razer app engine pops up asking me to sign in-i do so and it takes me straight back to the same screen of saying welcome back choose your razer account. I have put a ss to show what I get. I click on my account, put correct password in, tells me it is logging me in and then i return to this screenEverything is up to date so not sure why this is happening  

Hi, we have a Razer Blade 15 laptop, purchased in 2022. The battery is swollen and needs to be replaced. Are there any authorized repair services available in Germany, or does the battery have to be replaced as a DIY repair? Are suitable replacement batteries available for purchase in Germany?

I got a new  headphones (blackshark v2x)and trying to activate 7.1 sound but it says like it already activated Product Number (REMOVED)

Does anyone know WHY Razer doesn’t create a battery widget or sys tray indicator, or even who to actually contact to request this as a feature update.  This seems like such a simple ask and I can’t find a simple answer… There are the ones on GitHub, even mentioned throughout the community such as https://insider.razer.com/topic/show?tid=86710&fid=6, which mentions  https://github.com/sanraith/razer-taskbar...  I got the razer-taskbar installer off GitHub but my AV freaked out on it so I downloaded the code, scoured over it, then just compiled it myself for the clean install that my AV doesn’t balk about. Considering how easy it would be and extremely useful to all, it boggles my mind that this is not already a feature. Hell, I’m sure if Razer were too contact https://github.com/sanraith and/or https://insider.razer.com/members/dabagassa-146, maybe they can make a quick deal and use their code to create “their own” taskbar battery icon and widget.Razer has a lot of whizmos and gizmo

Hi everyone, my Desthstalker often won't connect to the dongle. I tried updating the firmware, but the keyboard isn't detected by the official Firmware Updater on two different PCs, even though it works perfectly for typing via cable. I've already tried several solutions, including Bootloader Mode (Esc+Caps) and uninstalling hidden apps/drivers. Do you have any other suggestions, or is it the dongle itself that's broken? Thanks.

My left arm rest has a huge crack going up it and i was wondering if you could order replacments arm rests

Pls help me with my problem i need to change my phone number i lost it my only access in my razer gold is my gmail account

I have a pair of hammerhead true wireless earbuds however I can’t seem to pair them to my phone and the case has been charged but won’t let me put them in pairing mode

Hello everyone , Im looking for motherboard for Razer Blade Pro 17 RZ09-0406BEA3 , used or refurbished or anything replacement for this motherboard.Any help are very welcome. Thank you in advanceDimitri

Hello Razer Support Team,I created my Razer ID (or Razer Gold) account using "Sign in with Apple" with the Hide My Email feature.The account is linked to a private relay email address (@privaterelay.appleid.com). I have removed the Apple Sign In connection, but I am still unable to receive verification codes properly.I no longer wish to use this account. Please permanently delete my entire Razer account, including all associated data.I will create a new account later using my real email address.Please confirm once the account has been deleted.Thank you for your assistance.Best regards,

Hello Razer Support Team,I created my Razer ID (or Razer Gold) account using "Sign in with Apple" with the Hide My Email feature.The account is currently linked to a private relay email address ( [removed by moderator] ).I have already removed the Apple Sign In connection from my Apple ID, but verification codes are still being sent only to this private relay address.I no longer want to use this email address. Please delete or fully unlink this Hide My Email address from my Razer account.I plan to create a new Razer account with my real email address.Could you please process the removal of the old private relay email and any associated Apple linkage?Thank you for your help.Best regards

Hi Razer Support Team,I hope this message finds you well.I am reaching out because I unfortunately lost the USB wireless dongle for my Razer Viper Ultimate (Model: RC30-030501). The mouse itself is in perfect working condition, so I would like to know if you currently have this specific replacement part in stock for purchase, or what alternative solution you would recommend so I can continue using my device wirelessly.I look forward to your guidance or any available purchase links. Thank you for your time and assistance.Best regards,

I think I’ve tried everything. Including a factory reset, getting it out of demo mode, and uninstalling / reinstalling drivers. Can somebody look into my product serial number please.

Ich habe eine razer Gold code online gekauft der leider veraltert ist ich würde gern mein Geld zurück haben 

While using Synapse 4 and the Chroma app for my razer devices (Blackwidow v4 pro, Firefly v2, Kraken v4 pro, and Razer Naga v2 pro (along with with the perhipherals, such as the mouse dock chroma for the mouse, and the control center with the oled display for the headser)) after a while, moreso if I leave my PC on overnight, I’ve noticed my games having trouble starting, and sometimes crashing with a memory error.I then did a bit of digging around, and, for some reason, after leaving my PC on overnight, I’ve noticed the Razer app engine process using 18.3 GB (yes, gigabytes) of RAM.  After closing out, and restarting the razer apps, everything runs fine…. for a while, until the memory usage by that razer process ballons to around the same amount of usage, at which time, whichever game I’m playing, at that time, starts stuttering, till it eventually crashes.My specs are:32 GB of RAMIntel core ultra 7 265KF CPUTwo 2TB SSDs (one for OS, drivers, productivity software, and I run the razer

Hi, my Blackshark v2 pro 2023 keeps randomly beeping twice while also turning off all sounds so it interrupts any sound that is supposed to be playingIt’s not low battery, drivers are up to date and it’s not a physical defect cause I had the same problem with my earlier headphones since these are my 2nd of the same 2023 versionAnyone else having the same problems and has anyone managed to fix it? It’s really annoying to die in game cause my headphones keeps fcking with me and it happen atleast 5 times per day

My cat bit through my cable on my Razor Black Shark V2. I can't get through to support to try and find out a way to return these to replace the cable.

My Tartarus V2 worked fine until 3 days ago.  On reboot it works fine until I see the device load in Synapse 4.  Once I see the device loads the keymaps just fail.  This seems to correlate to when Synapse was updated. Initially Windows 11 refused to load rzpnk.sys.  I disabled the driver checking and no longer get that error.  But the issue remained.  I have tried to reinstall multiple times.  I tried to get version 3, however that seems to be impossible now.  (I tried an old version of synapse installer that was in my downloads folder from a year ago, and it still installed the latest version.)I used device cleanup to remove all of the device references.  At this point I am left with the most likely cause being Synapse 4 is not compatible with the tartarus V2.  PROVE ME WRONG!

Hey guys, I am about to buy a keyboard. I really want a ultra low profile keyboard like K100Air, but it is not offered in australia. It looks like Razer Joro Ultra Low-Profile Gaming Keyboard fit what I want. But I am a game player, I want to know if Joro is a Mechanical Keyboard or it support N-Key Rollover？Or is there any razor product would be NKRO but ultra low profile?

Hello razer team, recently bought a Razer Blackshark V2 X, when i tried to register it, got error : Product Already Registered, if someone stole my serial number could you please help?

Hi, I lost my dongle razer viper v3 pro how can I get a new one ??

I've had a Basilisk V3 for two years, and it's been well cared for. It hasn't given me any trouble until about two Razer Synapse updates ago. Since then, the mouse wheel hasn't worked on any website or application. I have to go into Synapse and enable and disable "scroll acceleration," modify the "scrolling mode," and enable and disable "smart-reel." Making these small changes would get the wheel working again, but recently Synapse updated again (Synapse 4), and now the wheel doesn't work, even with the workarounds I had. I've tried disconnecting the mouse and doing a clean install of Synapse, but nothing works. The model is "RZ01-400." Do you have any ideas on how to fix this problem? Thank you very much.

I cannot select any of my macros except the 2026 ones in this picture. The rest seem to be “squashed” above those two, however if I click on that little gap above those 2026 ones it just becomes a blank line, and choosing delete macro gives a yes/no prompt but choosing yes doesnt change anything. I uninstalled synapse 4, deleted leftover files in programdata, appdata, and program files, reinstalled, re-logged in and its still occuring. Please help I dont know how to fix.