Razer Support

Hi, I just bought my razer deathadder V3 pro, I connect mouse with dongle or cable but still max Hz which I can use is 1000Hz. There is no option for pick the 4000 in synapse. I am using win 11 x64, Usb 3.1 for dongleI have updated firmware, latest synapse and all updates for windows 11.

I just bought this mouse and downloaded the program but I can't customize my mouse because it doesn't show up in the program.

Hola buenas tardes o noche, tengo un problema con el mouse razer cobra con la luz cuando conecto el mouse se prende rojo pero cuando entro a la aplicación de razer a cambiar el color del mouse como por ejemplo azul, en vez de que se ponga azul se apaga la luz o cambio de otro color, no prende la luz pero cuando cambio el color a rojo si prende la luz a rojo pero con los otros colores no me prende el mouse al contrario se apaga 

As the title says, I need to balance the left to be quieter because I have hearing problems but the balance button isn’t there going into sound settings and properties for the headphones. I am using the wireless mode as the bluetooth was giving too many other issues.

Hello, I bought a Razer Kaira for Xbox headset on Amazon on November 12, 2024 Now I want to send it to service or return it under warranty because the headset is crackling Who can I contact for Türkiye?

HOW TO RECOVER IT? 

How can you tell if a Tenkeyless has hot swappable keys.  It’s long out of any sort of regular support so I do not expect Razer to fix it.  I would like to know if the W  keyswitch can be changed out and how I find out the keyboard supports hot swapping.  There are no visible screws to just open it up and before I go ripping into it I want to be sure I can fix it.

Hello. I had to reinstall 7.1 surround sound. The problem is that it doesn't ask for the code when it starts up. Just the power button and device selection button are not active. I log into my account, I have a card with the code from Razer Kraken X. But there's nowhere to enter the code. Uninstalled apps, folder in program fiels, roaming, local, regedit. All uninstalled, reinstalled everything, still can not enter the code. There is no serial number on the headphones under the frame, the headphones are old. Please help me. Razer Kraken - Multi-Platform Wired Gaming Headset - Black - FRML Packaging. 

Greetings,Two days ago my laptop was infected with a virus by a fake captcha that told me to put a scrpit.Because I’m dumb I did that and I had to format my laptop so I’m not sure if my mouse (Basilisk V3) could have been also get infected by it.

I'm contacting you because I recently purchased a Razer BlackShark V2 X headset, but I've lost the purchase receipt.When I try to register the product with my Razer ID, it asks for proof of purchase to obtain the 7.1 sound activation code, which I unfortunately don't have.I would greatly appreciate it if you could help me obtain the code, as I physically possess the product and can send photos as proof if necessary.

I have connected my Razer BlackShark V2 X using the 3.5mm port and i can hear the sounds through the headphone but the headset mic is not being used and instead laptop mic is being used.

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me? my serial number is 472328B04600257.

Greetings!  I have been having an issue for a few years now (and it’s really bothering me!). The very bottom of my laptop screen is messed up.  It looks like the bottom few lines are interlaced with the very top few lines on the laptop display.  Please see photo taken by phone:  The “size” of the interlacing is intermittent.  Sometimes it’s like this (the worst I’ve seen) while sometimes it’s a line or two and sometimes there is no issue at all.When using print screen, this is not visible:  I recently used the Razer Updater - V1.1.13_DA760 - and had no change.  I have all windows (Windows 11) updates and all NVidia driver updates.  I have a secondary ext

I just got this new mic and when I tried to installed Razer Synapse, it just stopped working altogether. I tried, rebooting many times and changing my configuration from synapse as well as from windows (windows 11) with no luck. Only solution was to uninstall Synapse and it started working nicely.  I’m using an Asus TUF F15 laptop with Win 11.  Any help or advise is appreciated.

Hello, I recently bought the nommo v2 x and I seem to be having an issue. My set up runs through my monitor so when I'm either on my PC or a console I would like the audio to come from the monitor aka the speakers I have connected to the monitor.Well I was not aware that this product didn't have a 3.5 audio jack and only has a USB C to USB A. I tried to get a USB C to audio jack (Belkin cable) that did not work, there was no sound.So my question is, is it not possible to connect w/ USB c to audio jack cable? Or did i just buy a not compatible cable? (side note: it works when connected to PC, I would like it to connect to my HP omen monitor via audio jack) Thanks!

Hello ! I have the exact same problem I’m using Deathadder v2 hyper x speed, so this mouse HAVE on board memory.I always used macros, but this … “bug(?)” appeared suddenly two days ago for no reasons.I’m trying everything, looking everywhere on the internet : nothing fix it.Everything is updated on razzer apps.What can i do? 

I have a Wolverine V2 Pro and the only time I can get it to work is when it is in wired mode and it is connected by wire to either my PS5 or PC. I can’t get it to work wirelessly with the Hyperseed dongle. On the PC side, it sees the dongle, and sees that it’s for the controller, but no inputs from the controller is detected. I have updated the firmware on both the dongle and the controller and it still isn’t working. I’ve checked to make sure that the settings are correct in the back of the controller, still no help.Does anyone else have this issue or had this issue? Any fixes that anyone knows? Thanks!

I want to first note that I have never enabled Bitlocker on my pc since I have had it and have never encountered this issue before.After using my PC last night, I woke up to resume work just to find a blue screen prompting me to enter my recovery key. I have gone through my Microsoft accounts (work & personal) and no recovery keys were registered for my laptop. I even gave up after trying all sorts of commands to reset my pc and even that did not work. I have no clue how to get pass that blue wall. Would love to know what I should be doing next.

Greetings,Two days ago my laptop was infected with a virus by a fake captcha that told me to put a scrpit,my stupid ass did that and I had to format my laptop.I’m not sure if my mouse (Basilisk V3) could have been also get infected by it.

I lost my number , i cant receive the OTP SMS so i cant have transaction

I asked for a ticket and I’ve been answered by this adress and I’m not sure if is legit or not.It maches all the info from Razer site so idk what to do.those are Support-us@razersupport.com and razer@mailac.custhelp.com 

I brought a Razer card of 200$ from the store yesterday and it has been used already *Removed photos for privacy and security purposes 

 so i have downloaded the razer synapse app and when i update the app , it get updated to the version 1.88.20 from there i could do anything and it says, please connect a device. is there a way to fix this? im not a gamer and my use case with this keyboard is clearly for the functionality of improving my speed while designing with different softwares.  

Having trouble figuring out why the THX spatial audio program shows up all my games grey, even when i have them open? Any help would be appreciated!

HelloI'm actually using basilisk v2.I thought about upgrading to V3, but I noticed the wheel resistance regulation on the bottom was removed. Do the V3 have an electronic regulation for the wheel resistance? Site states that it could be free wheel or tactile...but no resistance regulation. Was this feature removed?(I won't buy in that case)