Razer Support

My camera wont auto focus anymore i clicked default settings in both synapse and windows settings. i tried a factory reset as well and it wont update to the latest format now. it just says contact windows support  

Like many before me, my Kiyo Pro doesn’t focus no matter what I do. I’ve tried enabling/disabling every single feature but no matter what I do, the camera refuses to move the focus. If I move the focus manually, nothing happens. Serial number: PM2118L03602897

Hi a have Razer Kiyo Pro Problem, no focus / blurred . I tried to reinstal drivers and update firmware but the problem remains. Can someone help me?

Hi, I am posting this here because according to razers “support” I am not eligable for any support and I cant even seem to find an email address to contact. I bought a Razer Blade 17, early 2022. It was extremely expensive. It arrived with a cracked screen. After months of back and forth I finally received a new laptop.  A few months later, the motherboard died, which I believe is unnaceptable in any case, but particularly for such an expensive laptop. This was repaired by Razer but it took months again. It operated correctly for perhaps a year and then further problems began. It would only turn on occassionally, the screen would suddenly go completely blank etc.  Recently it died completely. As it is now out of warranty I took it to a third party for repairs. The motherboard was dead (again), which they repaired, but the screen will still not turn on.  In their opinion: “

I am trying to buy a laptop and have it delivered to an address in Australia, but my billing address is in Denmark. When I try to enter a different billing address during checkout, I cannot choose the country:  Any thoughts on how to do this? Or an explanation for why it shouldn’t be possible?

HI I have a windows pc, running synapse 4, when I open synapse 4 my razor huntsman keyboard pr 3 stops working, does anyone have a solution?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.

Wired deathadder v3Tried to plug/unplug. tried different usb ports 2.0/3.0 Reinstalled synapse. Reupdated drivers Toggled/Toggled off mouse enchance Checked windows drivers Tried to play without discord and other programms Used Reset in Synapse changed polling ratesStill sttutering…..

I just downloaded the synapse version for MacOS. It is not recognizing my mouse or my keyboard (mamba elite mouse and tournament edition huntsman keyboard)

i cannot installe Synapse 4.0 because of "SERVER ACCESS UNVAILABLE" error, i already tried every fix i coul'd find

Hey guys, my keyboard is blackwidow v4 pro 75% can’t charge battery but I tried everything. Can you help me fix it ? . Firmware is newest and cable of razer but it doesn’t work.

I originally purchased a pair of Nari Ultimates for use with my PS5  but after a few months they stopped connecting to my system. I tried connecting them to my PC and found that the USB dongle was not even connecting to my PC. After looking online for solutions, I found that this is a very common problem with this headset. Despite this, it seems that Razer no longer sells replacement dongles on their website. Is there somewhere I can find a genuine replacement dongle or do I just have to get a whole new headset?  

I bought it on OZON, took it, then put into my pc, tried to reg it and its already registered 😭

I no longer have access to the registered phone number, so I can't buy anything or touch anything.

my Razer Kraken Ultimate headphones started making creaking sounds and turning off by themselves and turning on for a moment, my computer is quite powerfulI was told that maybe it's the power supply, but mine is 600 wattsI don't know what the problem is, I downloaded the Razer Synapse 3 program and tried to turn off the backlightI tried to turn off additional sound settingsstill nothing helped

Please do not link me to this https://mysupport.razer.com/app/warranty-support site cuz there is NO way to get to any “chat, email or phone” contact, PLEASE prove me wrong. hate this impossivle avasive maze shit

I have chroma effect to turn the num pad to blue when pressing the NumDock key. I have used autohotkey, macros. How can I do this? Thanks 

Hello, i just bought the V3 pro and i was wondering if there is any Charging Stand compatible with it. Thanks

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I need help 

Hello everyone!I've been using the keyboard for less than a week, today I noticed that it stopped charging until the charge dropped to 1%.Now the keyboard only works via a wire and does not charge more than 1%. If you remove the cable, the keyboard immediately turns off.

Hey there!I own the Razer BlackWidow Chroma V2. Since a few weeks, I must press specific keys a lot longer/harder to trigger it. Therefore I would like to replace the switches because a colleague told me that may help.Currently are the Gen 1 switches in use. Can I replace them with Gen 4 switches or do I need to use Gen 1 switches again?Can you recommend any video showing the replacement and soldering process? Best regards,David

Hi. Mute button always turns red whenever volume changes. It doesn’t matter if i mute volume or up or down. It doesn’t even need to push buttons just volume up or down on Windows still turns red. 

Hello , Sorry if thas been asked before but i am losing my mind and patience.I actually only recently started to notice that my Razer Naga V2 Pro is not using the correct keybinds. I use the 1-12 numbers on my mouse as NumLock 1-9 etc.Whenever im playing wow or any other game were i use my keybinds on my mouse they will mostly work (like 90% of the time) but for some reason sometimes it uses my normal 1-0 numbers instead of numlock 2 wich results in wrong inputs and in some games death and go again. Is there any way in fixing this issue ? I  dont remember having this issue a couple months ago when i played WOW more intensive ..

Hi Razer team, I just purchased a brand new 360 Hanbo AIO and when trying to submit a ticket, in chrome or edge the page does not progress after I input my serial number. The AIO I purchased has updated firmware, and it runs too hot on a 9800x3d. I’m getting 90C temps in multiple games. I’ve triple checked every connection is right, and the screws for the mounting bracket are tight. SInce this is a new product and I cant return it to newegg, is there a way to return it directly to Razer?  Thanks Edit** I’ve read this product does not come with the AM5 bracket, how can I request one?