Razer Support

Razer aktivasyon işlemine girdiğinizde girdiğiniz kod geçerli görünüyor hata alıyorum lütfen yardım edebilirsiniz  

Cuando me llego el correo de activacion, lo abri, el codigo estaba ahi, lo copie, me puse a instalar todo el software, mientras tanto borro mis correos, voy a la papelera y los borre definitivamente.  Cuando envio una peticion de nuevo codigo, nunca me llega uno a mi correo, por favor, no puedo usar los auriculares, recien me llegaron y no los puedo usar, muchas gracias.

My left handle on my anzu glasses broke off. How do I fix it, I tried snapping it back in but nothing's working

I’ve submitted case # yesterday, via Razer Assist. However, contrary to the chat bot’s confirmation message, I have yet to receive any email confirming my submission as well as I don’t see it on my Support History.I tried re-submitting, but still nothing.

Hello, I was buying the diamonds and when I was inputting my new number and I pressed Verify, It says “Your account has been locked temporarily.Please contact Support for further assistance.”  

Heya I saw this form post, and was curious I have a second 1TB M.2 drive is there a way to put the second on in my laptop? I keep reading about it being dual ports, and maybe I'm mis understanding but I don't see a way to fit two of them in.I was reading based off this;https://insider.razer.com/razer-support-45/can-you-install-a-4-tb-ssd-in-a-razer-blade-15-advanced-2021-rz09-0409x-50291

I ordered a Firefly V2 Pro (order #RZUSPP1000001830614) and received it and am happy with the device, however I did not receive the codes for the WOW aniversary collaboration pet amd mounts.  It has been a month now.  When and how should I receive the codes?

HiI have a Razer BlackShark V2 X but when I try to register it it gives me the error "This product is already registered".please help me.

I purchased a Razer Barracuda just over 6 months ago, and now I’m having issues with the headphones connecting. I have tried updating drivers and firmware, going through the pairing utility, etc. The only thing that seems to work is to unplug and replug the dongle, which is a hassle.I would really like to get these working again, since I paid a lot for them, and have enjoyed them so far until this issue. Is there anything else I can try?

Is there anyone the same problem?I have a green screen problem and use the Jan2025 hotfix then it force this device to D-GPU mode and the issue gone. (If you don’t use D-GPU it will still be buggy in Optimus mode).However the latest windows update (in 2 days) cause the Blade 18 monitor dead and have to use output monitor. But  can’t detect this blade18 monitor no matter how. And can’t enter latest update BIOS(2025 Jan) to check. Any idea its a flaw product or any software solution?

Hi, I have just received my brand new Razer Viper V3 Pro. The mouse works fine when connected via cable but the dongle is not discoverable at all. I have gone through many threads on this matter tried re-pairing through RazerMousePairingUtility software but I can’t even pair the dongle to start the process. The dongle does light up green only when I disconnect my mouse completely and push the power button for 2 seconds although this still does not make the mouse work, It’s like its connected to the mouse but won’t respond back to my system. I have tried every USB port on my PC including unplugging all other USB devices from the PC, I have also tried getting the wireless feature to work on another PC but to no evail. I don’t know what to do. Any help is welcome, thanks.PC SpecsAMD Ryzen 9 7950X3D32GB 6000MHz RAMNVIDIA GTX1080Windows 11 Pro 

I wanted to know if the Razer Ornata V2 keyboard has anti-ghosting feature?  Because some places said that it does not have this capability. I want to make surethank you.

Hello dear Razer Community.I write to you because I keep having issues I can’t resolve (Can’t use the Online Support, because product out of warranty).My mouse always stop responding to movements (every few minutes), but it is not disconnected (I know because I can still press my buttons and the light is still on all the time).So after 3 or 4 seconds, it mooves again. Very very disturbing of course, I can’t play with it anymore.Mouse is good, well cared, clean and I’m using a mouse pad (ofc).Would be sooooo glad if any of you have an idea. FYI: It’s a cable mouse, I tried already to reset it, (through pressing buttons 5 sec...), already reinstalled Synapse and cleaned itThanks you so much !Antoine

The joystick does not connect automatically when the system restarts. When you press the PS key for 5 seconds, there is no wireless connection. The joystick is connected only if you pull the 2.4GHz adapter out of the USB port and insert it again. How do I make sure that I don't have to constantly perform this procedure?  

My Razer blackwidow x chroma’s “q” key suddenly stopped working while playing. There is no response at all. Any solutions?

Pretty much in the title, im looking for a way to replace my heavily worn down side grips of my mouse, maybe someone here would know how or where to obtain such a thing. Many Thanks,Andreas :)

Hello i have blackwdow v4 75% White , and i want to update software but there is no update for this keyboard , please help me

Hi. I just bought the controller to find your there is a stick drift. The right stick leans to right and doesn't return to the center. Because of this i had to increase deadzones. Will there be any option in the future so i can calibrate via the app this issue?

When playing multiple games if I use 4k or 8k polling the in game sensitivity decreases significantly to where it is unplayable. I have the latest firmware and the 8k wireless dongle is plugged into a USB 3.0 port. I have tried all of those ports with no change. 

Razer Synapse 3 wont launch or the Razer Cortex. When you click login from the shortcut menu it loads forever soo u cant even login. Yesterday was fine today i cant do anything. Tried everything

Good morningFor the past week I have had problems with my Naga trinity mouse.when I click on an icon to select it, every other time it opens the file. when I click on a drop-down arrow in a menu it opens the menu and also closes it immediately. I also have trouble making selections with it.. I don't understand why it has become very sensitive and I have tried all the options like resetting it and I still have the same problem.help me.. is the mouse dead?   

I bought it in shein and I already lost my packaging and that's it Help

It says that the 7.1 activation key has already been used. I bought the headphones in the store after I came home happy and thought I could easily connect 7.1 surround sound. I started to get the key, but then it says that the key has already been used. I don't know what to do help me!!!!

 Hi my Razer Wireless Dongle for my BlackShark V2 has died and now just shows a slight green slight and turns off when plugged in. i didn't do anything to damage this and this happened on a random morning.

i’ve just spent my whole budget on my pc and i have a cheap keyboard and a razer deathadder essential and while the mouse is fine, i have DCD (dyspraxia) and ASD and the free scroll function just makes my ergonomic experience way better, and i don’t have enough money for a basilisk V3, so if anyone at razer does see this, please send me a mouse i can’t afford it and it will greatly help with my disabilities. Thank you