Razer Support

Hello, I have a problem. For the past 2 months, the scroll on my mouse has not been functioning properly. Specifically, when I try to scroll down, it jumps up, and the same happens when I scroll up. I have uninstalled and reinstalled the drivers, but the problem persists. The mouse is not damaged; I have taken good care of it. I hope that the problem can be fixed since I have not had it for long and the warranty has not expired yet, as I purchased it on December 30, 2023.

I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?

When i power on the headset which is connected via the USB-C dongle,  all sound that goes through the microphone gets relayed through the headphone speakers. It makes everything sound very echoey and I can hear my voice and the smallest of sounds really loudly.  The “listen to this device” is disabled in microphone properties. How can i disable this issue?

Hi, experiencing the same issue as a large amount of people on these forums. The battery in my Razer 15 base 2020 has swollen. I am out of warranty and understand Razer do offer a very short 1 year warranty on their batteries. Side note: One thing I have learned is that when manufacturers offer a short warranty it is because they do not have faith in the product longevity - yes I know, mine has lasted 4 years, but still...So with these 2 pieces of knowledge in hand I know further costs is coming my way…Please can someone advise on my options. Would prefer not to take the gamble and raid Amazon for one. Kind regardsTim 

Hey! Recently got myself a new Razer Kishi V3 PRO XL that would fit my Android - Lenovo m10 3rd gen 10.1inch tablet.  Upon receiving the product i was excited with its built quality and first impressions were great. However, upon starting to use it with GeforceNow i noticed that after anywhere between 1 and 5 minutes, all inputs would stop registering and iw ould have to disconnect the device and reconnect OR change the input method directly from the Razer Nexus. That being said, has anyone else encountered this on the same device or on android in general? what can i do?  Ive tried various USB debugging, OTG tracking to make sure the device registers, but nothing i do seems to make a difference and all inputs seize to function after a short period of time.Would love input as i like the product a lot and would like to use it 

Hi all, I was wondering if I could get some help. I recently purchased the hyperpolling wireless dongle. When I plug it into my computer I notice the dongle does not light up but it does show up in synapse. Also every time I try to scan for my mouse it does not find it. From what I read the Razer Viper V2 Pro Mouse has 2.4GHz built in. I have updated everything in Razer: Mouse, Synapse, etc. I have watched multiple YouTube videos and followed forums / FAQ on the Razer website & Reddit and still nothing. Any help would be greatly appreciated. Side note: I have downloaded / installed Hyperpolling Device Firmware, Hyperspeed Dongle Utility, and Viper V2 Pro Firmware Update and still nothing.

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me?A few days ago I bought the Razer BlackShark v2 Pro and I didn't get any code for 7.1?

m using a Razer Blade 15 Late 2020 (i7-10750H, GTX 1660 Ti) and recently started having issues with the touchpad—it's not responding properly, sometimes it's jumpy or doesn't click accurately.I opened the laptop and noticed the battery is slightly swollen—not too bad, but there is a visible bulge.Could this minor swelling be the reason for the touchpad malfunctioning? Or could there be other hardware/software causes I should consider?If I replace the battery, will that fully fix the issue? I really love this laptop and want to restore it to good condition. Any advice or similar experiences would be really appreciated.

Hello Razer Support,I recently purchased a second-hand Razer Kraken X headset. Unfortunately, the previous owner had already registered the product and used the activation code for 7.1 Surround Sound.I would like to know if it’s possible to receive a new activation code, as I do not have access to the original one. I can provide the serial number of the headset if needed.Thank you in advance for your help.Best regards,Artem Derevianko

I bought this product, the "Razer Laptop Cooling Pad," about 2-3 weeks ago. Over the past weeks, I've noticed some issues that I don't understand, and I would like to ask for your help. When the cooler is in operation, it emits high-frequency sounds in the range of 500-2500 rpm. I checked the filter, and it's not dirty, and I am using it as its intended with the proper frame, not overworking the fan. What can I do to stop the noise? Thank you in advance for your responses!

I’ve been using my headset everyday no problems, its charged properly, kept clean, and i am very careful with the dongle. THe issue is I tried to connect it like usual today, i gently unplug my headset, and plug in the dongle to make it wireless, and now it keeps saying USB not recognized. Ive switched ports and everything, nothing works, and now im stressing as this headset is barely 4 months old. 

I try to download the Pairing Utility and successfully pair dongle with the headset.But after reset/ shutdown the PC then run it again. The dongle keeps disconnecting. The “usb does not recognized” pop-up always appears. No matter how many times i change USB port or pairingPls fix this issue. It’s destroying a my expensive product experience.

Hi guys. Recently got the ballistic v3 pro mouse and wondering how to charge without dock or puck, just USB TYPE C? 

Hi, I’ve had my Blackshark V2 Pro 2023 headset for a few months now and its been great. Recently, it started having static noises whenever slight movements occur in the headset. If I’m walking around and the headset moves slightly on my head, if I touch the mic at all, etc. it will cause loud static noises. I removed the mic foam cover and it apparently made the noise less severe for listeners, but it still occurs. I’ve cleaned the mic with air spray, cleaned the port, verified nothing looks fishy. Updated firmware. Not sure whats going on.  Is there any fix for this or any way I can purchase or receive a replacement mic? I would really prefer not to send the whole headset back on warranty.

i have a razer blackshark v2 pro r6 version, and it was great for a while ever since about 2022 but this morning i disconnect it from the cable and then try to turn it on and it just wouldnt work then i connected it back turned it on i got the turned on beep, then i check razer synapse and it s saying 10% for like 5 hours straight if i disconnect it, it would stop playing audio after 5 mins or so and then not turn back on until i reconnected it and now it just says 0% but is acting the same with disconnecting after 5 mins 

I have a Barracuda x I bought it in the USA unfortunately I lost the card with the code for the 7.1 system how can I get a new code thanks

With an engaged audience of over 17,000 followers on Instagram, I am well-positioned to provide authentic reviews and drive visibility for brands worldwide. My unique perspective as a member of the Caribbean diaspora allows me to connect with diverse audiences and offer valuable insights into regional market trends. I would welcome the opportunity to collaborate with your company and contribute to your outreach efforts."

I bought my Kraken v4 pro 2 months ago on Amazon (it's not yet sold in Brazil), but since then I've had problems balancing the left side of the headset. It usually turns on with only the right side working, but when I suddenly increase the volume to maximum, it activates the left side, but after a while the left side becomes quieter than the right. To balance it again, I have to keep increasing and decreasing the volume and changing the audio EQ, waiting for it to come back (when it does). I've already uninstalled Synapse, installed it again, and changed all the possible settings, but the problem persists. Please, help!

I got one of your headsets not even a year ago and the headband part snowed in 2 places. I've had to tape them and the headset is now way too loose. I don't think it is right that they have broken from normal use. 

I need to update my phone number on my account please and thank you!

I need to replace my razer blackshark v2 pro dongle - I broke mine.  Serial number and receipt ready on hand!

Hello! I bought a Razer Kraken X Lite headset a year ago and I feel like I'm missing a driver. After some research, I learned about Razer ID. I went to scratch off the code, but when I did, the code became illegible because the scratching damaged the numbers. So, I've never been able to access my Razer ID, but I really want to use the 7.1 Surround Sound feature.

My girlfriend gave me new blackshark v2 x I've been using them since May 15th without 7.1 sound and today I wanted to activate it, but when I enter the data to register my headphones I get an error: this razer product is already registered, please help, I didn't register them, but it gives me an error

I have had to re-install windows (11)  on my Razer Blade Pro 17 (2019 model, RZ09-0287x) due to a failed/botched Windows Insider update.Everything is now more-or-less working, but I am still missing drivers for a ‘Base System Device’, which is:    Intel Corporation - JHL7540 Thunderbolt 3 NHI [Titan Ridge 2C 2018]    PCI\VEN_8086&DEV_15E8&SUBSYS_30001A58&REV_06I have installed all the drivers from the Razer support download page for my razer model, including the Intel chipset drivers, but the driver for this device is still missing. Similar reports for this missing driver for other Razer laptop models seem to indicate that this driver should be available from Razer (and in the intel chipset drivers), but this does not seem to be the case for my Razer laptop. I have also searched the internet and cannot find a driver for this device (just one for a similar card but for a HP laptop).Does anyone know why this driver is not included in the Razer driver downloads, and where I ca