Razer Support

Cuando pongo el modo de THX Spatial Audio se me invierten los sonidos y no se que hacer, no sé si regresar el producto o es problema de una actualización, el lado izquierdo suena al derecho, arriba a la izquierda suena a abajo a la derecha. Hay veces que está bien, pero el 99% de las veces está todo mal y luego hay zonas donde no se escucha nada.

Hi there!I just bought a Barracuda X on this week and i have a problem with the dongle i think: sometimes im have a little clicking noise (like a clock on the wall) in the background and sometimes the sound is just glitches. Im reinstalled the drivers on my laptop but nothing happened. Is it a software problem or maybe some hardware? Im using windows 11.i tried it on an other laptop and the problemmwas the same.here is a video what is happening: https://youtube.com/shorts/qXu4686-Uvg?si=gzzd3C8Teg5Gxx7C

Hello, I changed computers and when I asked for a new code to activate 7.1 it told me that it is not valid.I installed the program, I put the same username, I go to the website and ask for a new activation code and it tells me invalid

i just hot the razer blackshark v2 pro 2020 today so i plug it up and it blinks blue i look at the manual and it says to plug the usb dongle in after i do that it still blinks blue i hear the connecting usb sound and then after its still blinking so i look up why and it says to use the firmware updater and then it does know that the usb dongle is connected and then it says to plug the cable in both are done now it says update and it wont go past 0% before i hear a disconnected device sound coming from my pc tried multiple times still wont go past 0%

Hello, I bought a new headset(Razer Blackshark V2 X) from Shein and when i try to register the product, it gives me the following error; "This Product is already registered. If you did not register it, please contact Razer Support."I tried to check if there is an activation code given with the box but it is just a QR Code.Please Help

i recently reset my phone and didnt store my backup codes so now that i’m trying to complete a transaction i cant cause my 2-step authentication is being sent to a wrong number

This morning, I tried the game booster setting I saw in the Razer application I downloaded to my computer. After trying it, I realized something: files are not running as administrator, and nothing works, including Task Manager, (administrator) cmd, etc. Even image files won't open. Right now, the only thing I can do on my computer is search via Chrome, and there’s no help resource available. I tried to reset my computer, but that doesn’t work either. So, right now, I can't do anything, and I can't close or uninstall Cortex. Please help. "When I try to open an application, file, etc., I get the error: 'Windows could not access the specified device path or file.'"🔺🔺🔺🔺

Hello , I recently bought a Razer Viper V3 Pro on April 23th.  Today the mouse just turned off , I tried to charge it but it stays at 0%. I updatet all drivers, as suggestet from Razer.Nothing works, hope to get support here as this is an expensive product , and something like this should not happen.

hi I’m creating this thread bc my razer synapse don’t wand to be download on my pc it’s says “installation on progress” or something like that (not in english in my version) and it’s stuck to 9% no matter how long i let it load and the time left is 4 min but I let razer installator run for like 2-3 hours and nothing happend. So i would be very thanksfull if someone can help me with this problem. 🙇🙇 

when im trying to boost fortnite on booster prime in keeps saying i only can go up to 30 fps. I know for a fact my pc gets over 30 fps so we does it keep saying that. And i tried just boosting it anyways but it doesnt change my fps, it actually adds more input lag to the game and i have a delay when i move or build. I tried everything from repairing the app , deleting it and unistalling fortnite and i cant find any information online because it seems like im the only person having these problems with cortex. pleasseeee help me i wanna 300+ fps on fortnite like the good days

Today, a very small amount of water was spilled on the keyboard, at first it was not a problem, but then the keys started to press differently (f key became capslock, x key became space). Many keys are pressed differently, I opened the keyboard and there is no moisture, what could be the reason?

Dear support! I received a gift from my friend for the New Year, brand new BLACKSHARK v2 X headphones, when registering it gives the error “this product is registered, please contact support” the box and headphones are completely new.

Hello,I just recently performed some microsoft updates for my Razer 14 (2022), my laptop’s right usb-c port no longer works, I have already checked this page - Software and Firmware Updates for Razer Systems to assure I had the most current updates, and I have already updated any optional updates. I also have checked to see that the usb cable works on other devices and have checked that the device itself that I’m trying to connect to the USB-C port, a caldigit TS3 is also working when plugged into my left USB-C port.  These were the updates that I downloaded:2024-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x642024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633) 

Any know of when a patch is going to come out for sypnase and chroma for w11, kinda getting sick that i have razer products and i’m unable to use software because it causes my pc have BSOD, even event logger says chroma and synapse is causing the errors.i’ve installed fresh installations but seems to be the software. To make things worse even dynamic lighting doesn’t work for either huntsman v2 or deathadder v2 yet you stated it does, anyhow any1 know any fixes id appreciate it as says all drivers updated.

hi, i just bought razer viper v2 pro hyperspeed wireless, in software there is only 125 250 and 1000 polling rate, but i know that this mouse has 8k polling rate, why it showing only 1000 polling rate? or how to fix it?

Can you unban it? i authorizen in browser but make some mistakes in password when tryed to login in my razer account, now i change password but my accout is temporary locked

Hi, i have just bought Razer Deathadder v2 Pro. The mice is only working while it is connected with wire. Every device can’t find my mice. I think dongle is broken. Can somebody help me fast? Thanks

Hello, when I try to activate my product, it says that it is already activated. What should I do? How do I get the code for 7.1 sound?

Hello! I just bought the Razer Blackshark V2 X headset on shopee 12.12 but I have problem when i want to register under my Razer ID it said my product is already registered. So I unable to get the activation code to use the fully features. Anyone can help and solve this? Let me know ASAP. Love yall!

Hi, I have my Cobra mouse for a year now and until this time I was very happy with it. Unfortunately I have lost the ability to control the RGB light of my mouse. I have Synapse v4 and new chroma app installed. Windows dynamic lightning disabled and Chroma RGB enabled. No matter what I choose it does not change the Cobra colour. My Goliathus mouspad works flawlessly and it got me thinking, its the mouse specific issue. Anybody have similar problem?

Hello razer support, actually i dont have access my old phone number, i would like to request phone number change and also i didnt remember if i have ever make any backup codes. All i rmmber is my gmail connected to my razer and phone number. Thanks

I have a Razer Blade 14 with a NVIDIA GeForce 3070 Ti Laptop. I’ve been using a Razer Raptor 27"  for a while connected by USB C, sundenly today it stop working, the only thing that happened is that the laptop run out of battery but now it’s fully charged and I have it plugged in.I’ve update everything I could updateI went to the bios and change the setting to allow usb c chargingI’ve change the mode in the synapse from dedicated GPU to Nvidia multiple timesAnd nothing, the screen does not work with usb anymore.  Any help here? I’ve seen a lot of threads with similar issues but all of them were old and none of the solution worked thanks, Ferran

As the title states, I am unable to register my new keyboard as when I try, I am repeatedly told the serial number or product number is not recognised, I do believe I'm putting the right numbers in but no luck it seems. Any help would be appreciated 

Hello, so problem come after my batter is come bigger then before (replaced with new already), I never use trackpad, only mouse, but I found my left/right click not work, even if I use trackpad for select, I remember no need use buttons and now it stop works, I replace battery, so it works well by clicks and sound, I was think I did hit some connector for touchpad, 2-3-4 fingers not work, only movement, I did use anty spy soft, I dont want to use restore system, since all is work, what should I install or check to make it work?