Razer Support

hello I bought a razer huntsman mini V3 keyboard and not long ago my R key stopped working although the day before it was working very well, I guess it's the switch that died, because I I've already looked and tried lots of tricks but nothing works so if anyone can help me please.

I see ebay have usb dongle can I buy it and use for my currently blackshark v2 pro? 

I didnt get an activation code so I got one through the site and my account, Im trying to activate but I just get that error, please help

HiI have a Razor Wolverine v2 Chroma, my stick tops are starting to go, where can I get more of them?I love this controller and am a little reluctant to upgrade to the V3 as they have moved the underside finger controls to where they do not suit my style of holding the controller.  Shame…Many thanks for your time.Dean

Zrobiłem wszystko zgodnie z sugestiami ze strony RAZER.Założyłem konto. Zarejestrowałem produkt (słuchawki BARRACUDA 2022). otrzymałem w e-mailu kod aktywacyjny. Ale ten kod nie działa! O co chodzi? Dlaczego wysyłacie mi niedziałający kod? To jakiś żart z waszej strony? 

Hi, I can't use the Razer Nari Ultimate headset. It's brand new, but it doesn't work. I plug the headset into the computer and turn it on. After 10-20 seconds, the connection disconnects. Help.   

Hello, I have purchased a blacksharkv2 x headphone and I have already registered it on the site for the activation code, but now when I want the code again, it is not emailed to me.

 i just bought my Blackshark v2 then when i try to register it, it says that the product is already registered “This product is already registered. If you did not register it, please contact Razer Support" Can anyone please help me? 

Just a quick question as to if the Arknight’s collaboration products of the keyboard and mouse would be available in Canada rather than overseas? I would prefer to not proxy the items but I would really want them. Thanks!

Please help! "There was unexpected error. please reload page and try again" I can't buy Call Of Duty Mobile Points.

Got this new wolverine v3 in October was working great but now it’s not connecting to my series x wirelessly with the single or plugging it in any of the usb ports  can someone help me fix this? 

I have had razer v2 pro for a few months and i dont have warranty i wanted to ask how can i ask support to send me a new dongle and i will pay for it without a problem. The mouse dosent connect at all, and i am stuck using it wired which works completly fine.

Hello,So i have cleaned my Keyboard yesterday being extremly cautios as always.And it seems like my Numb 3 just today decided to lose out its capability to glow blue over night. Every color tone that dosnt contain Blue works fine. It worked totally fine yesterday i have allready reinstalled razer synapes and the Keyboards driver to see if it was a  Driver related problem from. But i fear i somehow borke it yesterday and the issues were just delayed. Is there any other thing i can try to fix that?I just created an account today to ask for help. Never had real issues before that i couldnt a 100% fault me for.  -Ivor

Dear community,I have just recently acquired a 4080 RTX Razer Blade 16 with OLED.  The screen is glorious in desktop, however if I enable HDR in games, everything is blown out and I can’t seem to find a way to make it look better. For example, in War Thunder, everything seems super exposed and saturated, I can’t see details on the tank anymore. In Star Wars Outlaws, everything looks like there’s a giant light bulb above. Any settings that I am missing? (P.S. I have another gaming laptop and a desktop with HDR and I don’t have that issue). Thanks!

Good morning, I recently bought a Naga V2 mouse.I created some macros for work purposes, but I’m facing a problem that never showed on Synapse 3: macro’s mouse recorded movements become slower and slower after every cicle of the macro, at the point that I could input the commands faster by doing it manually. Am I missing something or it’s just a software problem? Thank you

I lost my phone number and i cannot make a purchase because it has 2nd step authentication :(

When I move my mouse it freezes. I use it at 8000 Hz. When I lift it up and move it fast, the connection is disconnected and then it comes back. I updated the drivers and use synapse 4.

Hello RazerSo I have noticed when the headset is plugged in even when no audio is playing I can hear the electronics like sound, sometimes it is super faint, sometimes it’s more noticeable, and sometimes it has a dial up modem like sound. This can be heard on all ports, and on the PS4 with no audio running. When a game loads it can also be heard and mostly goes away when the game audio is on, at decent volume i haven’t noticed this sound, sometimes i think it can be heard at low volume.  So just wondering if i should return if i can for a new set? Is this normal for these headphones? They are otherwise working fine from what i can tell. I have the latest firmware on this set by default and have followed all the support advice for similar issues.  Thank you and any help and advice would be great. Take care. 

Some time ago, I had an Intel AX201 wifi+bluetooth adapter in my laptop. And so, I changed it to an Intel BE200. After that, problems started with the Razer Basilisk V3 Pro. Sometimes it loses connection. It is fixed by disabling bluetooth and disconnecting the mouse for 10 seconds. Sometimes you have to hold down the two left buttons and the wheel on the mouse. All the drivers are the latest. The advice from this thread - https://insider.razer.com/systems-14/razerblade-2022-fail-upgrade-intel-be200-wifi7-card-64932?tid=64932&fid=14 did not help. Now I have reduced the transition to low power mode to 10% charge, but I am not sure that will help. Can you help me fix this? In principle, I can return to the Intel AX201, but I would not like to.

Literally only the Kraken TE's stereo audio is working, when I set the Razer Kraken audio controller option as the default device it works, but only the stereo. And when I enter Synapse, it asks me to set the speakers (Razer Audio Controller - Game) as the default device and the sound remains muted. To be quite honest it is very frustrating, please can someone help me?

The headphones themselves are amazing, and they have great sound quality. I purchased a different headset prior to these but I didn’t like them. When I went to return the old headset through Best Buy, I got a gift card. I used the gift card to buy the Kraken headphones. Since it wasn’t the card connected to my account the purchase does not show up on my best buy account, it just says the old ones were returned. Without proof of purchase I can’t replace my headphones at best buy, and I have been looking for a replacement dongle for months with no luck. I was so excited about these and now they are basically pointless to have which is disappointing. I can’t afford to replace the entire set right now. Where can I buy a new dongle? Can someone please help?? I am really considering just not using Kraken anymore because the replacement pieces are so hard to find.

i have Razer BlackWidow V3 And the "W" button doesn't work for me.or rather, it only works for me when it wants to, maybe once every 10 seconds.i have a razer softare and in the sftware i dont have my ceybord

Hello, i have a Problem since now.I playing GTA SA Definitiv Edition on my Phone (OnePlus Nord 4) for a while now and everything was fine.Until today!The L1, M1, D-Pad Up, Right and down stopped working. All other buttons work fine.I tried restart the phone, looked for dust on the USB, check the Accesibility Settings (all off)The buttons doesn´t work anywhereAnyone have an Idea or it is broken?i have no warranty, i bought it via “Ebay Kleinanzeigen” a while ago second hand :/

I bought today THX sound system I recevied a activation key to my email but when i enter it it says ithat it's wrong Did anybody had the same problem ? How can I fix it?