Razer Support

Hey, Just recently purchased the Hunstmans V3 Pro mini, I can use the keyboard fine without The synapse beta running. But anytime I try to have synapse open or used, The keyboard becomes fully unresponsive just showing static pink/purple colours. But the second I close synapse it starts working again? I’ve tried the Unplugging holding Esc,Caps,Spacebar plugging in method (or whatever the buttons are) and reinstalling drivers… reinstalling synapse all of that.

I have the Huntsman V2. The wrist rest is cooling, after a lot of searching i found it briefly mentions the blackwidow v3 wristpad has cooling. It makes no mention of he v4 having any cooling. Can anyone just confirm if the v4 wrist rest has cooling?

whenever I reboot my pc the macro commands I assigned on my blackwidow v4 pro are gone and need to be readded in the customize tab. Have already reinstalled and tried repairing synapse… any ideas?

I have been using this mouse for 1 year, everything has always worked perfectly! Today I reinstalled Windows, installed all the drivers, installed Razer Synaps and it does not see my mouse. After installing the program, the mouse stopped working, the cursor stands in one place, but the mouse continues to glow. After removing the program, the mouse started working again! Reinstalling the program did not help! Sometimes the mouse does not work when connected to another USB port. Perhaps this is related to the USB? In the device manager, the mouse is displayed with an exclamation mark ⚠️ What should I do? Please help It's hard for me to explain everything in English, so I apologize for the mistakes! I hope something is clear in my message.

so i broke my dongle for my Razer BlackShark V2 Pro i had a spider crawl around tried and successfully stepped on it but in the process i kicked the dongle and broke it can i get it repaired? or buy a new one? i dont see it in the replacement parts in the shop section or does the warranty cover it?

I connect my Naga Pro to my computer using a dongle but every so of often it will disconnect for a around 2-8 seconds before it reconnects. My games are hugely affected by this and the disconnecting has made me die many times. I’ve already updated the firmware of my mouse and the same thing happens even after I plug the dongle into a different port. If i don’t find a fix I’ll have to have to spend tons of money for another mouse so I am willing to do anything necessary to fix it. Does anyone know how to fix this problem?

Since a couple of weeks I'm again experiencing issues with my PC where I suddenly start spamming ‘-’. It has been happening on my laptop before too (same mouse) and now happens on my PC that I built 4-5 months ago. Somehow removing the mouse (cable) from pc and putting it back in fixes it for a while, and then it again happens randomly. Anyone with any idea / experience?

have entered the PIN and voucher code correctly but the balance cannot be entered. What should I do?

Здравствуйте,купил наушники Razer kraken x lite,в комплекте нету карточки активации объемного звука и соответственно кода его активации,что делать?

Hey there, Alittle while ago when i woke up in then morning multiple of my keys just didn't work although they did the night before Some keys include ] - + enter backspace right shift right ctrl uparrow down arrow I've tried multiple things to try get it working again but nothing has worked

I recently purchased the Barracuda X. when i use the 3.5mm jack with my desktop the audio quality is terrible, both loud and quiet at the same time. all human voices are very quiet but most music and sound effects are loud and distorted. also i can’t seem to get the wireless dongle to work at all, my sound settings recognizes the barracuda X when i plug the dongle in, but i can’t get it to pair at all. It does pair perfectly with my phone (which i don’t need the dongle for) and the sound for that is perfect. PLEASE HELP

Hello, I have a problem with my headphones. When working on a PC, they turn off on their own. I tried to run the firmware update program, but I got stuck at the "turn on the headset" stage

When i try to open any image there is an error appear “ The configuration registry is corrupt.” I try all fix methods Perform a system restore Run SFC and DISM Scans Use clean boot condition and no one of them fix the problem.

Long story short - Is happen exactly as the previous topic, that didn’t have a public enclose. I already tried everything that was said, include Polling Rate and DPI changes. Is just happens one each 20 scrolls down in average, in different browsers and applications and even laptop with and without USB cable. I strong believe is a physical problem as is usual in this mechanical mouses. But, giving my shot here to see what can be done.

Please help me to change my old number

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists) Trying a different surface (Issue persists) Plugging in the mouse into another PC (issue persists) Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked. Cleaned the sensor (Issue persists) Used a different mouse (Which is the one I’m using now and it’s working fine.) Tried using the mouse with Razer Synapse closed (Issue persists) Tried restarting my PC (Issue persists) I wrote an identical post last week (no answer) and it’s quite opaque how to start claims in Europe. Considering I already had to buy a replacement (same model, because apparently I put the M in S/M), it would be really nice if someone would explain to me if there’s a way to get a refund.

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists) Trying a different surface (Issue persists) Plugging in the mouse into another PC (issue persists) Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked. Cleaned the sensor (Issue persists) Used a different mouse (Which is the one I’m using now and it’s working fine.) Tried using the mouse with Razer Synapse closed (Issue persists) Tried restarting my PC (Issue persists) I wrote an identical post last week (no answer) and it’s quite opaque how to start claims in Europe. Considering I already had to buy a replacement (same model, because I’m a masochist apparently), it would be really nice if someone would explain to me if there’s a way to get a refund.

Dear Razer Team, My name is Adil, and I am a 16-year-old entrepreneur from Pakistan. I am reaching out to you with a request for a free laptop to support my online business venture. As a young and ambitious individual, I am eager to explore the world of e-commerce and online business. However, I face a significant obstacle in the form of limited resources. My family cannot afford to provide me with a laptop, which is essential for running an online business. I came across Razer's products and was impressed by the company's commitment to empowering gamers and young entrepreneurs. I believe that a Razer laptop would be an incredible tool for me to achieve my goals. With a Razer laptop, I plan to: - Develop my online business, focusing on [mention your business idea] - Create engaging content and market my products/services - Connect with customers and expand my reach I understand that this is a big ask, but I am confident that a Razer laptop would make a significant difference in my jour

I simply want to talk to someone , ask a couple questions , take care of an issue and be done. However i have to wade through the whole webpage to find warranty issues or this or that. I bought the product, i do not work here so i dont beleive i should be the one searching thru your webpage to figure out my problem, not like your product is cheap. Everything i own is razer almost, after this i dont think it will be.

I bought a blackwidow pro about 2 weeks ago, about a week ago the left shift key randomly started not working. It picks and chooses when to not work. I’ve already tried unplugging it and holding esc+ctrl+space while plugging it back in but that didn’t fix it

Purchased this unit for use with my Windows 10 PC in May of 2022. Working great until a week ago. No response from the USB dongle so I am forced to use the headset as wired which is not ideal. Steps I have taken to correct the issue: -Uninstalled / Reinstalled razer synapse software -Nari firmware updater -Razer Nari Pairing utility -Nari Dongle Recovery tool All unsuccessful. Dongle is not responsive to the paring utility and is not detected by the recovery tool

How do u claim a warranty, my black shark v2 hyper speed broke and is still under razer warranty. I had bought it at bestbuy and have proof of purchase, Is there a email support I have to contact to get a new headset??

Hi All, when we can have the software for MAC of Tartarus V2, system macOS Sonoma version 14.5

As the title states, I get full functionality on my PS4. Using the same cables I don’t get a signal on my TV or on my OBS when everything is plugged into the XBOX. Ripsaw shows up in Synapse as a connected device.

I have bought a new keyboard that I’m trying to register as a device but even though I’m entering the serial number, model no I get stuck with “product number is invalid” Found the tooltip about certain letters and numbers that could be mixed and have tried different kind of combinations. So i am kinda stuck at the moment…Please help