Razer Support

Hi there. I just bought a BlackShark V2 Pro (2023) and i can’t make it appear in Synapse. I tried with Synapse 3, 4 and nothing. They worked on pc or phone via Bluetooth but can’t make them to appear in the app. In device manager they are detected as USBAudio1.0. I tried to reinstall the app multiple times and nothing. I tried to update the firmware of the headset but it cannot detect my doungle.  

My screen brightness upon startup seems fine initially, but then sets itself down quite low before I can even sign in. When pressing the Fn brightness keys the bar will pop up on screen but does not move, and says it’s around 45%. When viewing this in the display settings it says the brightness is at 80% (which it most definitely is not) and although I can move that bar, it pops back to 80% immediately after - the actual brightness does not change, just the bar does.  I have clean reinstalled every driver under the sun, used all of the updating tools from Razer, and attempted to find settings related to brightness in the Bios to no avail. I’m at a loss at this point and all of the other solutions from threads online for this type of thing, like scanning for corrupted windows files (which it did find and replace) came up short. My best guess is there’s probably a Bios thing that I have missed, as the startup Razer logo and Bios menu appear at full brightness, so I don’t think it’s a har

Razer blade cannot close the lid. Seems the moust pad is expanded upward.

Hello there, I recently purchased a second hand razer blade, which had unfortunately been wiped clean.  As such there was no recovery and no “blade.icm” for the screen.  I was wondering if anyone has this available?  I have been able to get the recovery image, which is downloading as I type this. But have not been able to source the color profile yet. I was hoping to contact support, but that lead me here as this laptop is no longer under warranty. Any help would be greatly appreciated. Thanks in advance!

HiAfter I had bought Kraken V4 Pro I updated firmware ver. 1.2_r4But when I connect my Kraken to PC using USB cable I an always informed that Firmware Update RequiredSo I visit website https://mysupport.razer.com/app/answers/detail/a_id/14927 , and there is still the same  firmware ver.1.2_r4 After dowloading again I follow steps:So “No update required” because I have already updated.But any time I connect the headset to PC information about new firmware is displayed Is a new firmware available or not?Best regards

I am experiencing a persistent "power surge on USB port" error message originating from the USB-C port on my Razer Raptor 27-inch 165Hz monitor. This issue is not isolated to a single device, as it occurs consistently when connecting both my desktop PC and my laptop via the monitor's USB-C port. I have already attempted to resolve this by using a different, high-quality USB-C to USB-C cable, but the error persists.Given that the problem occurs with multiple connected devices and with a new cable, it seems to indicate an issue with the monitor's USB-C port or its internal power management. Could you please provide troubleshooting steps or advise on the next course of action to resolve this power surge error? Thank you for your assistance.

I've been trying to buy cp for codm, and when I check out my order it requires otp from sms and I've been waiting for so long but I didn't received any. I already tried everything and even the other verifications also need sms! I need help with this, I've already topped up.

I bought the Razer Naga V2 Pro Naga mouse 2 weeks ago. The bluetooth connection stopped working last week and now, the scroll wheel tension and scrolling up and down on pages stopped working too (I can still click with the scroll button but thats it). I noticed the scroll wheel issues after a Synapse 4 update. Reinstalled software and checked for latest drivers to no avail.

I bought the Razer BlackShark V2 X | RZ04-0324 about 4 days ago and I've been trying to get the 7.1 audio activation code but I have not received the code yet and the item is registered, and the code is not in my junk or inbox

Both the inside and outside grip of my mouse are coming off but the mouse is out of warranty. Is there anything I can do to get this fixed? It’s definitely a design issue as many other owners of this mouse have the same issue!

Hi, first of all, sorry for my english. I have a “Razer Kaira Pro for Xbox” it works ok in xsx and in Windows using bluetooth, hoewer, I can not make it word in windows using usb. ¿does this product does not work via USB? Windows detects it, but not as an audio device GreetigsClamatac 

Hi. My Razer Synapse 2 was updated today and show notification about closing in october , after that my Tiamat 7.1 no longer visible. I can see only surround settings. Can’t see any of my old devices (have few perfectly worked, but i use only Tiamat) . Also updated Sinapse 2 don’t have a tab “devices” at all. Synapse 3 show just only message that i have old devices and need Synapse 2 for it. So - what should i do to interact with these devices?  

I have the same problems like a lot of other people in this forum.My mute button is alwas turn on or off by pressing volume up/down. Also there is a delay by pressing it.I dont have these problem with Synapse 3. Serial is: RZ03-04460400-R3G1

i got my headset for a while now and at first it was all fine, untill out of nowhere it turnes off imidiatly and doesnt turn on again, when i charge it. its the original cable pluged in my pc. i tryed other usb ports, but still same issue. when i use a different cable from an outlet it works while chargeing but it has this stinging sound then in the background. anoone any idea what this could be and why its doing that?

Hello, I’ve lost my Razer Freya HyperSpeed USB dongle. Is there any way to order a replacement, or is the universal Razer HyperSpeed USB dongle compatible with the Freya?

Greetings, I bought a new Razer headset but I was not sent any 7.1 activation code. Can you help me?ardaakel0@gmail.com

I've had this controller for several months and suddenly this morning it stopped connecting to my Xbox. Ive gone through all of the trouble shooting in previous posts and nothing is working. 

My Iskur chair which I've had about 2 years had suddenly become really wobbly. I think a part of the cylinder is broken - but it's the part isn't connected to the wheels but to the bottom of the chair. It's all gone off to one side. Just wondering where I can buy a replacement cylinder for it? How much roughly would it cost? I've added pictures to just to be sure the problem is the cylinder? And I can fix by replacing?Thanks in advance for your help!  

Just received a brand new Tartarus Pro and trying to figure out movement using the default WASD key assignments + the default DPAD assignments.Preface: I have been using an old Belkin n52te for close to 15 years. Works perfectly and I will move back to it if the problem below can't be solved.Issue 1: When using the Tartarus Pro, pressing W on the keypad, my character moves forward as expected. If I use DPAD UP, I can also move my character forward as expected. However, if I am pressing W on the keypad, then press and release the DPAD UP, my character stops moving. I cannot move again until I release W and press it again, or I choose a different direction on keypad or DPAD.Note - This take places when moving in any direction using the keypad and then attempting to move using the DPAD.Issue 2: (similar to 1) When I press W on the keypad, then press and HOLD the DPAD UP, then release W on the keypad, my character stops moving, then starts again after very short pause.I have never experi

While the V3 Pro excels in every area, it leads a lot to be desired when it comes to charging. I sometimes completely miss the 3 red blinks from the logo, because am too absorbed in my game. Sometimes I lose games because I had to look down to make sure that I saw the 3 red blinks on my controller and to hook it up so I don’t drop from games.I am playing on Xbox, which automatically “pauses” your game whenever your controller gets disconnected - and since I’m playing THE FINALS, it MUST HAVE a controller, so I get a huge splash screen and have to scramble to hook it up , get the dongle out of the xbox and plug everything in.I had a SCUF Instinct Pro, for which I fabricated myself a nice backslide for the 8BitDo dual dock charger and it worked wonderfully - the dock would charge the battery overnight. Question to you Razer: Why don’t we have something similar available and when will it be available? There are myriads of docks for your other controllers and also from other brands - what

Hello, Razer support team!I hope everything is well. I am SanXingFF, a user of the Razer account with the email (removed email) I would like to request the change of the phone number associated with my account, as I no longer have access to the current number.For security reasons and to ensure the continuity of my purchases and activities on the platform, I kindly ask that this change be made as soon as possible. I am available to provide any additional information needed to verify my identity and confirm account ownership.Thank you in advance for your attention and support. I look forward to your response so we can resolve this issue quickly.1. Razer ID: SanXingFF2. Email address that is associated with Razer ID:  (removed)3. Date of Birth:  (removed)4. Full Name:  (removed)5. Phone number: my new number : (removed)6. Country: Brasil

Hi everyone,I recently purchased a Razer Huntsman V2 TKL with a German (DE) layout and I'm running a German version of Windows 11. I'm encountering an issue when trying to bind a key to the combination "Shift + Ctrl" using the "Key Recording" feature in Razer Synapse. While I've seen other threads suggesting this should be possible, it's not working for me.Here's what happens when I attempt the "Shift + Ctrl" binding: Pressing Shift, then Ctrl: While both keys are held down, the Synapse binding box shows: "Shift + Ctrl + STRG" (STRG being the German equivalent of Ctrl). Upon releasing the keys (regardless of the release order), only "STRG" remains in the box. Pressing Ctrl, then Shift: While both keys are held down, the Synapse binding box shows: "Shift + Ctrl + UMSCHALT" (UMSCHALT being the German equivalent of Shift). Upon releasing the keys (regardless of the release order), only "UMSCHALT" remains in the box. Essentially, I cannot get both Shift and Ctrl to remain bound togethe

Hello, Razer support team!I hope you are doing well. My name is [Your Name], and I am a Razer account user with the email [Your Email]. I would like to request the change of the phone number associated with my account, as I no longer have access to the current number.For security reasons and to ensure the continuity of my purchases and activities on the platform, I kindly ask that this change be made as soon as possible. I am available to provide any additional information needed to verify my identity and confirm account ownership.Thank you in advance for your attention and support. I look forward to your response so we can resolve this issue quickly.

I recently received this laptop (Blade 18 with RTX 4090 and Intel i9-14900HX) as a replacement a few days ago. However, I’m experiencing significantly lower gaming performance than expected.Latest Drivers were installedDedicated GPU mode enabledRunning in Turbo Mode in Synapse🔹 Issues Observed: League of Legends: 100–200 FPS, drops noticeably during team fights Valorant: around 200–250 FPS, even with low settings Both games were tested at lowest graphics settings 🔹 3DMark Time Spy Results: Overall Score: 14,806 Graphics Score: 16,589 CPU Score: 9,202

Hi guys. Well I updated to Synapse 4 and got to say I regret it for now. Despite migrating my settings, Synapse 4 seems to be Razer’s usual mess: My hotkeys for checking and changing battery management do not work anymore, the automatic switch to wired, nvm blutooth headphones is not functioning either. Update function for Razer’s software is also disabled and Intel tells me I am supposed to update their iGPU UHD driver from two years ago with a newer version but the system does not let me. This with a Blade 16 from last year. What gives?