Razer Support

On my home PC the bluetooth & wireless connectivity works fine, however on my work laptop it has suddenly stopped recognizing the “Headset” device as of 2 days ago after working for 6-7 months without issuesAt first it was just the microphone not receiving any audio signal through some applications, I disconnected the bluetooth device, restarted, reconnected it and then the whole headset device is not found anymore so I can’t get audio in or out of the headset without having the USB connectedI also don’t believe I had a dongle with this headset, but if I did at some point I have no idea where it isWhich is required to do firmware update and run the headset pairing utilityIs there a fix for the bluetooth headset? Or a replacement dongle available? 

Just got the Razer Kishi v2 for iOS, downloaded the kishi app and the nexus app, tried restarting my phone and apps still say no controller found. Can anyone help pleaseeeee!?!?!? Was excited about this purchase and now I’m ready to return this thing. I have an iPhone 13 Pro Max. 

For a team that says that they actually are supposed to help, y’all have been radio silent for the longest time and I am still waiting for correction on the issue of my razer headset I have brought up countless times. I made 3 attempts to contact you and you have now blocked my support ticket from even going through. my razer headset was received BROKEN. the RGB colors are NOT working properly. I would APPRECIATE some SUPPORT. 

Hi. I had a glitch where i had inverted headphones(left was right and right was left), so i searched it up on suppord and one of your employees said “click win+R, type in devmgmt.msc and uninstall all output. I did that, and idk if it helped or not because now i dont have 7.1 sorround sound speakers installed at all, i cant put it as default. If you know how fix it leme know, thanks.

I bought a Viper V3 Hyperspeed a few day ago at first it was working normally but after a few days when i started the computer the mouse didn’t worked so i checked if the on/off switch is on and it was on but when i opened synapse it looked like it was off.

hi. i adjusted the lighting of my headset with Razer Chroma, and everything was fine. However, as soon as I exit the Razer application, the color automatically changes to green, and despite saving the lighting settings I configured, they don't remain. I change it, but the moment I exit the app, the color reverts to green on its own, and I can't change it outside of the application. The headset stays green unless I'm in the app. Please help me fix this.

Dear Razer Support Team, I hope this message finds you well. I am writing to express my concern regarding a serious issue I’ve encountered with my Razer Blade 14 laptop. I’ve been a proud supporter of Razer products, and I’ve always admired the quality and innovation your brand represents. However, my experience with this laptop has been deeply disappointing. One day, it suddenly powered off and wouldn’t turn back on. Since there wasn’t sufficient local support available, I had no choice but to take it to a technician. The technician informed me that the motherboard had severe damage, specifically due to issues with the VRMs. To make matters worse, I recently found a thread in the Razer forums where another user described having the exact same issue. This suggests a potential recurring problem, which is highly concerning for a premium product of this caliber. As a loyal customer who invested significantly in this laptop, I am disheartened by this experience. It’

Dear Razer Support Team,When I downloaded the 7.1 Surround Sound app and entered my activation code, I was greeted with a pop-up stating that you’ve upgraded to THX Spatial Sound and recommending I uninstall the 7.1 Surround Sound software.This leaves me questioning why activation codes are still being issued for outdated software if users are immediately directed to uninstall it in favor of an upgrade. Furthermore, being asked to pay for the THX Spatial Sound app feels unfair, especially when I’ve already invested in Razer hardware under the expectation that your software would provide the advertised functionality. Continuing to distribute codes for something you’re actively phasing out is misleading at best and a bad customer experience at worst. You’re essentially asking me to pay twice: first for the hardware, and then again for an upgrade you’ve implied is necessary, especially since you said I should uninstall the 7.1 Surround Sound app.As a loyal customer

My viper v2 pro’s receiver adapter started having issues a few days ago. It keeps connecting and disconnecting again when i plug it using the cable my mouse came with. What do i do

I have razor gold ony my account but unfortunately I'm not able to used it because I lost my phone number and had no access to back up code. Please help. Thanks

my rgb keyboard on  my blade 15 2021 don’t show colors correctly some of my characters like “G” “X” “[“ buttons don’t show the color like the rest of the keys *it stucks on green and don’t show the red color*  

I swear to god if im dumb or smth ion know but im going crazy over this problem im trying to solve the problem this last 3 days. My friends are always telling me that my voice is so low. I tried every way to solve this problem but i couldnt. I want help guys when i start talking, the mic volume drops like 100 to 70 / 70 to 50 especially when i talk loud it drops more like 100 to 50 /// if yall have a solution pls help me

Hi, I have a barracuda wireless headset and I need to know how to activate the warranty as it has stopped working

Message:Hello Razer Support Team,I recently purchased a Razer product that uses an activation code for the 7.1 Surround Sound software. However, I noticed that my code was linked to a different Razer account, which is not mine. This occurred before I created my own Razer ID account.I would like to request the unlinking of the code from the wrong account and its correct association with my Razer ID.Thank you for your assistance, and I look forward to your response.

Im trying to update my phone number on my account. The number now is my old cell phone. Everytime i try it wants to send a one time passcode to my old number. And i dont remember any of the 10 support codes. So everything stays locked and just keeps looping me around in a circle, trying to send a code to my old number. I would greatly appreciate help. Thank You.

the problem I'am facing that I've code already for 7.1 Surround sound but when I try to use it on THX Spatial audio it says the code you have entered does not seem to be vailed. please try again so could someone from the support assist me please because I been trying to solve this problem since yesterday and it really upset me

how i can to turn on rgb on my Razer kraken x Lite?

I bought this AIO for a brand new PC build, the pump is plugged into the CPU Fan header and the other in the USB header. Everything was working , then shortly after , I turn on the PC and the LEDs are not on and the system is unable to detect the FAN speed.  I can tell The pump is working , however nothing lights up and fan speed is undetected. I cannot figure out why the lights and Fan are no longer working, how can I troubleshoot this ?  

In the last week my Razer Naga Pro has stopped scrolling. The wheel is operating fine, I’ve updated the firmware, uninstalled and reinstalled drivers, updated synapse, everything I can find to try and resolve the issue.  The scroll wheel itself works fine, it doesn’t bind or stick, and the other functions of the scroll wheel work as they should (scroll wheel press allows me to scroll the page, side presses work as intended), however whenever I try to scroll the wheel it doesn’t move any page. I also noticed that at the same time my scroll wheel stopped working, the colors on the scroll wheel and the base of the mouse don’t always match the side buttons. Any help would be greatly appreciated as the mouse isn’t that old, maybe a little over a year.

Hi I have a 2021 Advanced Razer Blade 15 and it was working fine until recently when I turned it off and on again where a red box with the text "secure boot violation. invalid signature detected please see secure boot settings". I went into the bios and disabled the secure boot, but know I still am stuck in the bios screen and cant get out. No defaulting to optimized bios settings has helped because it enables the secure boot and causes the red box to appear again. How do I fix this?

As of yesterday, I now hear a delayed echo from my mic using side tone instead of the pass through it usually offers. The app is also bugged and keeps showing a pop up saying make the Black Shark V2 pro your default device when it already is. Also using the mute switch lowers all audio until unmuted which places it back to normal.Anyone else seeing this?  

Power button stopped working recently. I can plug my headset in directly, but I can’t use wireless anymore. The power button used to make a click sound/feeling, but now it doesn’t.

I normally don’t turn off my computer, preferring the sleep mode instead. After a number of sleeps the ARGB Controller will simply turn off the leds on most ports.Restarting Synapse 4 will “fix” this for a while, but it is not a smooth experience.Also, if the leds don’t just turn off I get a long delay(up to several minutes) when switching profiles on the controller on occasion. And when it changes from, say, static white to Wave (or the other way) the fans will flicker a number of times first (after said delay most of the time). I have verified the usb-cable is inserted, the power is connected correct.Also, if it is a pure hardware problem it wouldn’t be fixed by restarting Synapse 4.I am currently on Synapse 4 Version 4.0.33.44i am currently running 10 fans, no more than 3 fans pr header/port and 8 or 9 leds pr fan.Hoping this will be fixed with either a firmware-update or a Synapse update or both. As it is now it is pretty annoying, espec

Does Razer make laptops with the nvidia quadro graphic cards? It says the studio edition when you google it but I'm not seeing them available to select. 

I have a Razer Kraken Ultimate headset and when I open the Razer Synapse application on my computer and go to the audio tab and error message pops up telling me to set "Razer Kraken Ultimate" as the default output device on my computer. I have went into my sound mixer and the output device is set to it and clicked the set as default button the error message provides, however the error only goes away for like half a second. If I edit something in the audio equalizer in the split second I don't have the error message it does successfully change as well.All I want is for the error to disappear.