Razer Support

Hi! I have had my Ultimate Nari headset now for some time and the dongle suddenly stopped working completley. It connected the last time it worked and then instantly disconnected and never connected since. I have tried LITERALLY everything here that has been said about the dongle and even tried it on another pc with synapse on it, nothing. Is there anything anyone could help me with? I would really appriciate it as i can’t really play anything with sound right now.

I have a Huntsman Elite keyboard, and the wrist wrest that comes with it is starting to wear and come apart.  I tried ordering a “full size keyboard” wrist rest from Razer, but it doesn’t snap on and have the LEDs like the one that comes with the keyboard.  Also, the height isn’t ideal.   Is it possible to buy a replacement without having to buy a completely new keyboard?  I don’t see it in Razer’s store. 

Buenos días, el código SMS de verificación para compra de diamantes en Freefire NO ESTÁ LLEGANDO 

I’m unable to contact Razer support through the site: https://mysupport.razer.com/app/warranty-support. When I click on any support categories nothing happens. I’ve tried this on 3 browsers on the PC and two on Android with the same results.Issue:I’m having connection issues with the Razer Hyperspeed dongle to Windows 11. Occasionally, my Blackshark v2 Hyperspeed headphones will disconnect from Hyperspeed and Windows will show an error that it doesn’t recognize the USB device or it malfunctioned. The headphones themselves seem to have no issues when connecting via BT or USB wired.Troubleshooting steps:The first thing I did was to replug the USB which works at first but the disconnects keep happening with increasing frequency and shorter periods until Windows doesn’t even react to plugging it in.I’ve tried multiple USB ports and cables with the Hyperspeed dongle with the same results.I followed instructions to update the firmware for the headphones and dongle and both were already up to

Hi all,I spilled some water drops on my keyboard and the space key is not working properly now :(I’m looking into replacing the keyboard (Razer Blade 14). This is a new laptop and still under warranty. I want to know where I can take the laptop to for keyboard replacement. It’s important that the current keyboard is replaced with a genuine Razer keyboard. Thank you.

I just bought the headset and it doesn't work even though I changed the eq settings, this setting is not for the microphone but for the incoming sound

Hey everyone,I recently got a Razer Blade 18, and I’m experiencing a strange buzzing/distorted sound specifically when Windows 11 starts up and plays its boot sound. It’s quite disruptive, and I can’t figure out whether it’s a software or hardware issue.The odd thing is that one time it booted up with clear sound, but after a few restarts, the buzzing came back.Has anyone else experienced this?Could this be a driver conflict, or is it a hardware issue (faulty speakers or motherboard)? Any suggestions for additional troubleshooting?I’ve also recorded a video of the issue, which I can share if needed. Any help would be greatly appreciated!https://youtu.be/XlyHIxQrDWs

I broke my Deathadder v2 pro usb dongle , and now i need a new one, but idk which one on razer to buy 

I am trying to place an order for a laptop through the Razer store using the 5% discount for military, but whenever I enter the code in the promo code section it rejects it. Is there someone who can help with this? Why is it so hard to get support?

Hi,,I'm using a Razer Blade 15 Advanced 2021 (Intel i9-11900H, RTX 3080, 4K OLED Touchscreen), BIOS fully updated.During a clean installation of Windows (and also observed once with Linux), I consistently encounter a strange issue during the installation process:Issue description: After the initial phase of the OS installer (e.g. file copying), the system performs its first reboot. Just before shutting down, the display briefly turns green. After rebooting, the system powers on (fans spin up, system gets warm), but the screen remains completely black. After forcing a shutdown (holding power for ~10 seconds), I can power it back on and everything works normally. The installation resumes and completes successfully. Once the OS and drivers (Intel iGPU + NVIDIA) are installed, the issue never occurs again, even with multiple reboots. My questions: Is this expected behavior for this OLED model? Is this considered normal or a hardware-related issue? Can I safely assume the syst

Bought Barracuda X (2022) a couple of months ago. Dongle worked fine but then suddenly stopped. Through the USB-A adapter it works like a charm and when I plug it in my smartphone. Doesn’t work in the USB-C port on my laptop (port is fine, I checked). I updated the firmware just when I bought the headset. I can’t redo it, because you need to connect the dongle.

My profiles are still working on my tatarus pro but the app shows default setting and i can’t do modification to my profiles anymore because the app is bugged. Image below shows when i press the first button (01)  it  correctly typing “o”  corresponding to the setup i made but the app show default (“1”) and there no possibility to make any changes to the profiles anymore. Plz help i have dozen of profiles i had to remake when you updated from synapse 2 to synapse 3 (oddly no compatibility), and i’m beginning to be seriously annoyed with all the other trouble i have with your app (like “azerty” not supported anymore by synapse 3, pain in the ass to do new setups now...). It happens since the update with the new activation setup thing. Thx by advance for your quick solution. 

Just trying to find out what was purchased with my razer gold gift card. Can anyone help with this please.

Can anyone help me how to change my old number I can't access it anymore. My email is working but it will not send there the code

I have Razer BlackShark V2 HyperSpeed. I need to us thx spatial audio, i am activating it in the synapse on stereo / thx button. When i was off the headset and turn on it start with stereo option is it normal ? I need the it select for thx every start. What can i do ?  

I have a Razer Huntsman Elite and I just noticed the number 3 on the keypad doesnt glow green, it can do Blue and Red but anything with green doesnt workAlso my sound wheel doesnt work properly, it jumps the sound levels and acts on its own sometimes I was wondering if there is a fix for that or if its not worth the trouble

Good afternoon. Razer synapse is causing USB failures on the ASUS G835LW laptop. I tried the 3rd and 4th versions of the application, the result is the same. My Razer devices are Naga v2 pro, Black widow v3, Kraken v3 pro. Is there a solution to the problem?

Hi!I was using Chrome as a Linked Game for my mouse Web Browser profile but it’s not working anymore. The Synapse service doesn’t detect when I focus the Chrome app.It was working with Synapse 3 and with the first version of Synapse 4 I had on my computer but since yesterday a new version was automatically installed.I just added chrome.exe ("C:\Program Files\Google\Chrome\Application\chrome.exe", default installation) to Linked Games so it’s easy to reproduce. I have the exact same problem with Plex app since I installed Synapse 4.

A few years ago, I purchased the BlackShark V2 X from the Electro Mart at Times Square in Yeongdeungpo. I had been using the 7.1 surround sound feature, but during a recent Windows reinstallation on my computer, I lost the application and the activation code. My headset’s serial number is (*Removed serial number for security purposes)Please help me reactivate the 7.1 surround sound feature.

 my razer deathadder v3 pro cant use the hyperpolling dongle for 4k polling, any suggestion what should i do?

Hey. Unfortunately, from the beginning, the cables in my headphones RAZER Kraken Kitty V2 got tangled VERY quickly (I don't know, probably something was twisted inside). It's so bad that there's nothing I can do about it and I need a new cable to continue using the headphones. Can I get help? Can I buy this cable or pay for a replacement? Please for reply. Thank you  Oh and I tried to return it for warranty but I was told that I could have reported it earlier and that's my problem. I just want a new cable... :( I really love these headphones 

24.04.2025 tarihinde ürünü satın aldım ve bugün üzerinden 1 ay geçti normal kullanmama rağmen ürünü düşürmedim sert çıkarmadım ürünün menteşesi kırıldı görsel ektedi bu konu hakkında yardımcı olmanızı talep ediyorum 

Razer kaira pro modeol kulaklığı aldım.Bluetooth ve typ-c bağlantısını yapıyorum herşey güzel çalışıyor ancak synaps uygulamasında bir türlü görmüyor usb den şarza takınca yine görmüyor synaps 3 bile indirdim yine olmadı ürünü tanımlanım fakat bir türlü driver göremedim hiç bir ayar yapamıyorum.

21.05.2025I received the headset I bought on today with the cargo but it says the activation code has been received before and I don't know what to do can you help me