Razer Support

Every evening my base station lets out a melody. The melody is like from first nokia. Monophony. There should not be any speaker or anything that could make a sound. Any ideas? What that is? Why there is this melody? It’s getting a bit creepy! 

Hello, I bought the Razer Blackshark V2 Pro headset about 1 year ago, but now sometimes one side does not work, but when I press the volume up and down button, it fixes it, and sometimes when I press the volume up and down button, I hear a buzzing sound from the headset.

Hello, I need technical service with one of your keyboards still under warranty Razer BlackWidow V3 Mini HyperSpeed - Yellow Switch - ES

Hello! From yesterday i fight with THX Spatial app. When I install it, it doesnt add new playback device. I reinstalled many times trying to do many things, but still nothing. Anyone know what could I do?

Hi, i purchased a blackshark v2 special edition headset (with the carry case and sound card, but unfortunately the sound card is missing from the package) what can i do?

Dear Razer Community, I am experiencing an issue with my Razer mouse. After installing and using Razer Synapse, my mouse completely stopped working. It doesn't even function when plugged into a different computer, which leads me to believe that Razer Synapse may have caused permanent damage to the mouse. I’ve already tried basic troubleshooting steps, including restarting my computer, using a different USB port, and even testing the mouse on another PC, but it remains unresponsive. Unistaling Razer Synapse or doing things from common issues didn’t work either. I tried many things but none did work. The mouse was working fine before installing Razer Synapse. Could anyone please assist me with this issue? Best regards.

Hello! I registered the headphones according to the instructions using the serial number, but the activation code sent to my email does not work, I tried many times.My email:khorney21@gmail.com 

just bought the razer wolverine v2 pro controller for my xbox and theres a huge dead zone which i cant get rid of. ive set my dead zones in each game to 0 and it still feels like its on 50. also, i downloaded the razer app on xbox and set my deadzone to zero, but still no change. any help?

4 months ago, I bought a 100 dollar rezergold coins with a code, but until now I still haven't use it, how can I know when will the card get expired? 

Hello respected Razer team, I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered". Can you help me please, or contact me to inform you of the required information and documents and thank you very much for your cooperation. Thanks!

My brand new in the box, razer blade 16 2023 with Mini-LED got a problem, the screen always be dark in one side (left side) and sometimes its solved  without any concern. Could you guys help me to solved this problem? is this my mini-LED screen damage? 

Battery RA09-03272E12 needs to be replaced. Can not find anywhere. Does anyone know if there is some other model that it compatible with it?Thanks

I’ve had the new Razer Barracuda X Chroma for a couple of weeks now. It’s mostly been great, but there is some kind of bug when switching between BT/PC. This happens everytime after having used the headseat with bluetooth, then switching over to dongle.The headset starts turning off/on by itself. You can hear “Power on” every 1-5 minutes, then the power button blinks for 10 seconds then it goes black (without hearing “Power off”).Sometimes it also starts pairing (says “Pairing” and blinks blue) after having turned on. Then it blinks blue for a couple of minutes and turns off. When it gets into this power cycling mode, it’s sometimes hard to get it out of that state. Often it works when I hold the power button for 10-15 seconds, then I can start it up again and it works.Sometimes it’s been in the power cycling state and I’ve left it overnight - and it still kept doing it when I checked it the following day. I don’t see an

I bought a razor gold card online at pc game supply.  I have been at ends with this company to either give me my money back or store online credit.  They refuse to do so.    So here’s what happened. I purchased a $200 razor gold card online  and when it was ready it said it was already redeemed .  How is that possible?  I had to create a login on here to see if I can get any support.  I have been going back and forth for 3 months trying to get my money somehow.  Please see below    Please help me  

Good day to you all! I’ve encountered an issue with my Razer Kiyo Pro webcam. The problem likely existed before, but I didn’t notice it as I rarely used the camera at all. The issue seems to be with the USB-C port inside the device. In order to make the camera work, I have to apply significant effort—specifically, I need to firmly hold the USB-C to USB-A cable (provided in the package) in place within the camera’s port. Only then does the camera start functioning, but this makes regular use impossible.Looking forward to your assistance, thank you!

I had an old mouse, i cant remember what model but it died and i didnt have a chance to export the profiles.  I just got a hew Naga v2 hyperspeed.  is there any way to retrieve the old profiles with Synapse or cortex without having the old mouse plugged in?  I dont have the old mouse and didnt export the profiles.  Any help would be greatly appreciated. 

Beware of fake Razer Support staff. Verify agents by checking for a gear icon next to their names and ensure they use only razer.com email addresses. Report any suspicious requests immediately.

So, I literally JUST opened up my Ornata V3 and opened up WoW to test it (mostly to listen to the keys) but I had an issue where pressing A, W, and E at the same time was opening my file explorer. Found out it needed a firmware update, easy fix. However, now my space bar isn't working with certain keys. Like, in WoW if I can't turn while jumping and running diagonally (E, W, space and Q, W, space). It does the same thing for other keys as well, like if I'm holding any two keys before pressing the space bar then the space bar just won't register at all. I can't find anything about this issue though, at least not any solution to fixing it except for someone saying the whole keyboard is defective and to return it which seems ridiculous. Anyone know why this would be happening? How can I fix this?

My headset has been constantly beeping without any causes. It will beep for 2 seconds and then it will be followed by another 4 beeps in a row and the audio cuts out. Some times the beeping goes for 6 seconds like a really long one and it’s really loud and then it just turns off and disconnects. It’s a really good headset, I don’t really want to give it up just yet but what can help? 

I just bought some Razer Thresher, and I wanna know if I'm able to connect them to my mobile device, if someone knows if im able to or not, I'd be happy if someone tells me

I factory reset it because the window key wouldn't work but now all the keys don't work even tho the keys are lighting up? Is there a fix 

Hello! I'm a seasoned Blackshark V2 user and I've recently encountered issues with my THX game profiles after an update (yes, I'm aware I'm late; I had auto-updates disabled). Initially, after a PC restart and running everything as administrator, the THX game profiles function flawlessly, delivering a nice, crisp, vibrant 7.1 surround sound. However, sometimes after alt-tabbing or switching games, there's a noticeable drop in sound quality. Restarting sometimes fixes this, but not always. I suspect it might be related to my USB sound card since it's connected to a switch. Do you have any suggestions?

I bought my Razer V2 Pro two years ago and it only had a minor issue with the wheel, but this is on another level.  I already just turned my computer on and my mouse was completely dead, it doesn’t charge or give any signs of life. I tried several thing like charge it for 30 minutes but still not working, I don't know what else I can do. 

I have been unable to wirelessly use my razer viper ultimate, it will not pair or update firmwear. I have gone through all the troubleshooting options uninstalling synapse and mouse drivers. Using the pairing app  will find dongle and corded mouse but always fail to pair and firmwear update always stops and resets at 40%. When I tried to register my mouse it was rejecting my serial number. I have proof of purchase directly from the website. This appears to be a common problem and would like more information on how to resolve it.

My Razer Kraken Kitty V2 has had this issue since purchase, it’s been about a week or so and the problem persists. The RGB lights flash and blink random colours no matter what I do. I’ve tried to look up fixes for the problem but nothing seems to work. It seems to be a mix of the fire effect and others. I’ve tried resetting the device and going through my settings but I’m not sure what to do. Hope someone can help!