Razer Support

Hello! Recently (2025-04-21), I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features.

Even though I said send a new code, the activation code has not been sent to my e-mail address. It says sent, but it has not been sent despite trying many times. I checked my spam box and it is not there either. My e-mail address is (REMOVED) product serial number: (REMOVED)

I mistakenly scratched out some digits on my card and Razer gold support team have not been responding to me  Please is there any body that can help because I’m frustrated right now 

Whenever i go to the app, it wont show the battery. Whenever i plug the mouse in wired, it works but the app says its disconnected and doesnt show it.

I bought it from Amazon but the mouse is not working properly. No one helped me to replace my mouse

When I try to register the Razer Blackshark V2 X to my account, it says it has already been registered.

So i recently purchased razer blackshark v2x usb version and i have noticed that when ever i play any game while the headphones are plugged  the whole server just freezes for few seconds and then gets back to normal . its not an internet issue or fps issue like in valorant i am the only one who moves then i get teleported back to my orignal spot and in between the voice chat also stops and it happens in every 5 min for 4-5 seconds which becomes pretty annoying. PLEASE HELP 

The function keys on my keyboard, cynosa chroma, don't work.  When I press the “fn” key to access secondary functions of the F1-F12 keys, the secondary “fn” operations don’t work.  The F1-F12 key row lights up when I press the “fn” button, but they do nothing when I then press one of the F# keys while holding down the “fn” button.  I specifically want this to work for volume up/down, but none of the F keys work in this fashion. I am running:Razer Cynosa Chroma keyboard Razer Synapse version 3.10.315.31117 (20250324 version, no newer versions available) Windows 11 Home, 24H2 update No key customizations or game profiles in the Synapse program; I only use the Synapse program to adjust the lighting of the keyboardWhat I have tried:Different USB ports--NO EFFECT Reset keyboard in the Synapse program--NO EFFECT Uninstalling the Synapse program and deleting the Razer folder.  Rebooting windows and reinstalling the Synapse program--NO EFFECT; as long as the Synapse program is running and I am

When the software Synapse 3 and even the new  Synapse 4 are running, keyboard and Mouse randomly disconnect and rgb shuts off and come back 3-4 seconds after (i can hear the chime noise of usb disconnecting and connecting during this process) If i close synapse, light effects and programmable buttons will not operate but the issue stops.    I tried the "clean up" procedure with the Razer tool and manually several times, unistall and install Synapse 3 and 4, update devices firmware and plug in different keyboards and mouse. What am i supposed to do now???    I have all Razer peripheral devices (Mouse - Basilisk Ultimate with charging dock and Atheris, Mat - Goliathus, Keyboard - Ornata V3, Black Widow V3 Pro and Tartarus V2, Headset - Nari Ultimate and Base Station, Sound Bar - Leviathan V2, Camera - Kiyo Pro And Razer Chroma ARGB Dock).AND THIS IS WHY IS SO FRUSTRATING!!! Razer products AREN'T CHEAP AT ALL!!Support, Please Help. 

My razer audio mixer stopped working recently, it can hear audio from the but the import channel doesn’t work. Razer synapse says it’s unable to load audio drivers and that is should unplug it and plug it back in but that didn’t work.

Hello,My Razer Gold account currently has a balance of Razer Gold 477.91, but my wallet has been disabled. I am unable to make any transactions or access my funds. Could someone from the support team please help me resolve this issue as soon as possible?Thank you. 

Hello can someone in here help me? I losty simcard and my razergold account has some gold in it. I want to use it now but it keeps on asking for an otp frm the old sim. I dont have the back up codes either.

My Viper V2 Pro USB dongle stopped working, is not detected at all, I trying on 2 different PC, I saw that many people had the same problem.What I have to do? I bought this mouse from eBay on 30 June 2023

It gives an error because of the technical problem, I can't buy it

just bought the razer barracuda x mercury edition and I have noticed that Mos of the times headset have a popping noise while I'm watching a video and when I go back and listen it again there is no popping sound anymore so it means that it's not from video I've installed the latest firmware update Reinstalling driver nothing changed It's not just in wireless mode even in wired mode I have this issue and it's so annoying Does anybody solved this issue?

Hi,As the title says, I’m struggling to register my Razer Deathadder Elite for the warranty.I’m confident I’ve entered the correct S/N and Product Number, and have tried all possible variations (I for 1, O for 0 etc.) but having no luck. Any help please?

I purchased the BlackShark V2 X and I'm having trouble registering the product: it seems that it is already registered. Is it possible to proceed with the registration or not?

When ever I boot up my computer and before log in to Windows 11 my number lock is always off. Is there a way to change this to always on?  I have already edited the windows registry to have the number lock turn on, but that only works after log in. I want number lock to turn on as soon as the bios initializes the keyboard. Is this possible? 

I purchased a Power Up bundle about 3 years ago, and recently broke the Jack split. I want to know if i can buy  a original split since i like the quality of it and i cant seem to find any options to purchase it in the site/

Hello, After playing games like Fortnite, I lose all sound on my PC. I've tried everything: checking device manager, sound settings, exclusive mode, updating/reinstalling drivers, and following all suggestions from Razer Support and their help guide — but nothing works. I also have a problem with my Razer headset mute button: once I mute myself, I can’t unmute anymore, even when pressing the button. My friends can’t hear me, and the only way to fix both issues (sound and mic) is to restart the PC — which I obviously don’t want to keep doing every time. I suspect it might be related to Razer Synapse or some driver conflict, but I’m not sure. Please, I really need help — I’m out of ideas and this is very frustrating  

I have tested Mutiple storage solutions attached by Thunderbolt. The link activates and switches on the devices but will not recognize the attached storage. 

I purchased the headset today, have the applications installed and even changed the spacial audio to THX, however from start to finish the audio only comes through the left side. the voice that says powering on and off also is restricted to the left side (although I cannot say for certain whether or not that is normal).Obviously i would prefer my surround sound headset have 2 functioning sides.I have already performed the actions on the troubleshooting document, the problem does persist on other computers.

everything doesnt work on hypershift like everything even macros blah blah blah nothing is working for me

Hello community, I was looking to use the blade 16 2025 on a dock for creative use.  I currently use a Caldigit TS 4 which has 100W PD.  However that seems to work incorrectly.  It passes through video, mouse & keyboard but not my 2.5 Gb Ethernet.  I wondered if there are minimum PD wattage for using on a dock, given the main psu is over 200W.

my razer deathstalker randomly started repeatedly disconnecting and reconnecting and would not stop. windows also gave me a notification saying “The last USB device you connected to this computer malfunctioned, and windows does not recognize it.” how do i fix this?