Razer Support

Hello everyone,I'm having an issue with my Razer BlackShark V2 Pro (2023) and I'm hoping someone has experienced something similar.The headset was working perfectly until it suddenly stopped during a CS2 match. There was no firmware update, power outage, system crash, or any other event that could have caused the issue.Current symptoms:Bluetooth connection works normally and audio functions correctly. The USB dongle is detected by Windows without any issues. The headset and dongle no longer connect through the 2.4 GHz wireless mode. I have tried manually re-pairing multiple times without success. The issue is identical across multiple USB ports and on a different laptop. The headset charges normally through USB-C. When connected directly via USB cable, Windows does not detect the headset as an audio device. Razer Pairing Utility and Recovery Tool detect the dongle but do not detect the headset when it is powered on. I also tried switching connection modes using the EQ button. The heads

Hi Support Team,!--tgqphd|[]-->I am posting from this temporary backup account because I am completely locked out of my original desired username. I accidentally made a typo in the email address during registration, and the verification link expired before I could fix it.!--tgqphd|[]-->I have an active ticket open for this (Case ID: (removed for security purposes)!--tgqphd|[]-->). I was told by the online chat that if an account is not verified it is deleted, but when I went to make a new account with the correct email, the username was unavailable.I have also since physically created and now own the typoed Gmail inbox, but the system is blocking password resets and verification resends to it.!--tgqphd|[]-->I do not intend to keep this current backup account. I just want to recover my original username. Could a staff member please PM me to manually trigger a fresh verification link or push an Account Migration so I can rescue my original account?!--tgqphd|[]-->Thank you!

I’m looking for a replacement mic for my Barracuda X headset but not finding it in replacement parts catalog, wondering where I can find one? Thanks.

My 2023 Iskur V2 base has broken at the base where the gas lift fits to it. It looks like there has been some metal fatigue and the weld has snapped. This has also broken the gas lift open pin on the top. Do you stock both the base and the gas lift as spare parts please?

I think I typo the phone number connected to my account. I can’t receive any OTP.

Hi !Recently my Razer Blade 13 (late 2020) started booting on the BIOS for no reason…It appears in the BIOS that the base Nvme SSD drive isn’t anymore recognized, so it can’t boot on the windows.I oppened the laptop and extracted the drive to test it on another PC, and it is working, I have access to all the files etc…Could it be a motherboard issue ?Best regards,

The mouse was working perfectly on the 2.4GHz dongle, but then it started not being able to connect with the dongle. Now it has stopped working on 2.4GHz altogether.Bluetooth still works fine, and Razer Synapse detects the mouse properly when connected via Bluetooth. However, when I switch the mouse to 2.4GHz mode, Synapse shows the device as turned off.I have already updated the dongle to the latest firmware, and used the pairing utility but it does not seem to do anything. It doesn’t complete the pairing or restore the 2.4GHz connection.I also tested the mouse and dongle on another laptop, and the issue is exactly the same, so it does not seem to be related to my computer or Synapse installation.Could you please advise on the next steps? Is there a way to reset or re-pair the mouse and dongle properly, or could this be a dongle or hardware issue?Thanks.

Hi, I have a Razer Viper V3 Pro and I want to buy the original stock mouse feet/skates replacement. Do you sell the OEM feet, or can you provide a replacement set?

I purchased a Razer Huntsman V3 Pro 8KHz keyboard and it arrived on March 23, 2026, however it is presenting the following problems:- repetition of the "e" key- failure of the "a" key during gameplay.I also have a Razer Huntsman V3 Pro keyboard, but it does not present this problem.I reinstalled Razer Synapse, performed the recommended cleaning with a scouring pad and compressed air, changed the data cable, changed the USB port, and nothing, the problem persists.I made a video showing the defect in the Huntsman V3 Pro 8KHz and performing the same test on another Razer Huntsman V3 Pro keyboard.Details of the defective Razer Huntsman V3 Pro 8kHz:Model: RZ03-0552

Hello!My headset, when I couldn’t charge it, fell to 0% while I was using it. I didn’t think it would be a problem, but now it just won’t hold a charge. I’ve tried using different power cords, tried the software and firmware update by physically connecting it (Worked, but , and doing the “Trickle” charge method for 8-12 hrs. Nothing. It works when its plugged in, but has a Solid red light. When using Razer Synapse, the headset charge is fully 0%. I have the warrenty sticker still as a december 2025 purchase, and I was wondering how to start a replacement process for this headset and what I would have to do. I have seen someone with the same exact problem as me for the Blackshark v2 (urbanDesertlife116) and Razer Sushi replied to his saying it might be a hardware fault. Is it true? 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

Kulaklığım asla ve asla pairring modundan çıkmıyor. CHATGPT de dahil her yolu denedim ama dongle ile bağlanmıyor bilgisayarıma ve asla ses alamıyorum. Kulaklığı açtığım  anda pairring modunda çalışıyor ve hiç bir şekilde bilgisayarımdan ses alamıyorum. Her yolu denedim. Dogle ile çalışmıyor. 

I lost the USB dongle for my Razer Wolverine V2 Pro. How can I get a replacement????

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

my huntsman V2 analog "S" keycap are came off And I keep trying to to find where can I find the support I just got here wtf how can I contact the support 

I registered with my old number, but unfortunately that number is no longer active, and I'm using the Razer Gold in my account.I can't make in-game purchases. I want to buy UCE for PUBG using Razer Gold, but the code is being sent to my old number because I registered with it. In short, I want to update my number. 

After installing/updating Synapse 4 on my Razer Blade 15, my Fn shortcuts stopped working properly (media controls, brightness/display keys, etc.).I’ve already:Uninstalled/reinstalled Synapse Restarted multiple times Updated Windows/driversNothing fixed it. Regular keyboard keys still work, just the Fn functions are broken

Hello guys,I 've had my headset for 4.5 years now, it was a birthday gift from my father. I ve been using them on my daily gaming sessions and hanging them on a headset rest when not-in-use. I 've had no issues with them until yesterday. I was gaming using the wireless mode and stood up to get some water. The headphones disconnected ,as expected, since I got out of the range but when I got back they kept disconnecting and reconnecting.  Since yesterday whenever a sound is played they keep connecting and reconnecting.  I tried the pairing tool but I still have the same issue.Any ideas on how to fix it or what might be wrong?Thank you in advance and I look forward to any guidance.

This started a few days ago. Cortex would launch, login would pop up, and than the screen goes black. I’ve tried every fix I could find from uninstalling to the HDR ( neither of my monitors or TV I have hooked up are HDR compatible).  Any resolution to this issue would be appreciated.

Hello Razer team i bought the Razer BlackShark V3 Pro a while back, came back from my gaming break and found out i lost my dongle, and its bothering. Ive searched my whole room and no luck, i would appreaciate if i can be able to purchase a new dongle, i saw you guys dont sell them execpt the hyperspeed ones which dont work for me lol, I kinda have a $250 headset that dosnt work for now! if u guys or ladies need the part numbers, here they are [removed by moderator] and part number is RZ04-05400500 i dont know if these are needed but what the heck, have a goodnight! :)

Hello,I have already performed the firmware update (RZ04-0517, Firmware v1.2.3_r1), but the issue still persists.I disabled the LED/RGB in Synapse (I've tried both Synapse 3 and 4). However, after turning off the headset and then turning it back on, the LED is on, even though Synapse still shows it as being off.Please address this issue. It's a $200 headset, and it should function correctly.Thank you!Pls fix this its a 200$ headset…  

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mouse refuses to enter normal Bluetooth pairing mod

Please razar i want to know date and time . My razar gold gift card has been used  pin :8747 83399 13960upcnumber:19674204602

Which updates and in what order?  

The middle button will stop working until i go in an reset the mouse in synapse. Started only recently doing this.Problem is i can’t install synapse on my work pc. And even if i could, resetting my mouse every few hours isn’t viable.The button works. its just bugging out. any ideas?