Razer Support

Tenho Um mouse razer viper mini to jogo com ele para min gosto muito acho um mouse muito bom para suprir minhas necessidades acabei indo jogar depois do serviço e meu mouse nao pegada os botões direito e esquerdo mais restante funcionava vi que ele tem ums switches nao sei se queimou ou se e outro problema queria uma ideia o que podia ser para consertar nao queria comprar outro preço esta muito fora do mercado na minha região 

Hello,I purchased a $50 U.S. Razer Gift Card, but when I tried to use it, it showed a gift card balance of $0. I believe the card may have been redeemed before I was able to use it.Could you please check:Whether this gift card has already been redeemed.The date and time it was redeemed.Whether it was redeemed before I attempted to use it.I can provide the card number, PIN, and proof of purchase if needed.Thank you for your assistance.

How can I change my email on Razer without a verification code?? I no longer have access to my email. Please help. 

I was moving out and I misplaced my dongle, I tried looking online to see if you guys sell replacements. Could not find any online. Is it possible for a dongle replacement or would I have to buy a new headset entirely?

I got a new dongle due to it not working and it getting snapped and i accidentally let the headphones die as i was waiting for the replacement and now the pairing utility wont workVideo Evidence: https://drive.google.com/file/d/1uChrH_9XngXK8johRUgfCZbTSx-H5JhP/view?usp=sharing

Hi everyone ,I have issue with my new pc , Razer mini itx case.so all doing fine just the issue was with the rgb kunai fan not working .and I found that when I shutdown  the pc it looks fine and the fan rgb lights on , but if razer synapse 4 app work it is immediately the   fan light off and showing message (fan count error) .so I uninstall razer synapse 4 , then the fan lights works fine   .so any suggestion you have for this issue ?

When turning on Razer Synapse, my Razer Kunai fan shuts down the RGB.  I’ve connected this RGB into a loose daisy chain in the back of the computer, either coming from the Tomahawk Mini-ITX or the Razer Hanbo AIO; everything works fine with Razer Synapse shut down, and the colors are all synchronized. Once turning the software on, it shuts down the RGB for the fan with the message shown above.I’ve read that I can’t connect the Kunai directly into the Motherboard ARGB port due to voltage (or other?) differences, but if I can’t daisy-chain it with the Hanbo or the Case, then I have nowhere to plug the Kunai to?For context, I have the Tomahawk Mini-ITX case with this Kunai acting as the sole intake fan, and the Hanbo featuring 2 Kunais exhausting. I can’t fit any other fan, and I definitely cannot justify buying a controller for a single fan, that seems a bit ridiculous (also wouldn’t even know where to put it, as a Mini-ITX, it’s already full as-is). Am I missing something?Thank you for

Hi, I’ve been trying to use the bluetooth/wireless feature of my Nari Ultimate and it isn’t letting me. I can’t tell if it’s a connectivity issue or something else; my PC seems to recognize the headset just fine, as it shows up in the list of bluetooth devices.  But when I use the actual pairing utility the pairing always fails.  Windows tells me the device is ready to use.The dongle recovery tool claims that the dongle is successfully recovered.It lists my headphone and dongle as both version 106.I saw someone else claim that they let their headphones drop to 0 charge and that’s true of mine.

I bought a Lachesis in 2007, then another years later when the first died, shame on me for never registering anything in my life.Do you plan on releasing another ambidextrous mouse with a similar shape and button positioning in the future?Or would I be better off 3D printing a new shell and migrating the internals of another Razer mouse over to it?Obviously don’t want to waste the time, and buy a 3D printer, if you plan on revisiting this model. Appreciate and look forward to your response. 

Just upgraded from the deathadder V2 to V3. I have a black, leather mousepad and the V2 worked fine on it. Now the V3 keeps stuttering on it but works fine on my white matte desk. Tried re-calibrating and different USB ports and nothing fixes the problem. Also the Razer support page is useless. There is absolutely no way I can contact official support.

Same as many people in this forum I'm having trouble with the 6/22/26 update it has absolutely fucked up my thumbstick ,its not working in any games I play has anyone got any fixes that work, Actually contacting Razer is like trying to nail jelly to a tree

Hi, I have a Naga Pro, and unfortunately it doesn't charge, the charging plate is screwed up. Is there anywhere I can buy that plate?

I have the following products: RZ02-04920100-R3M1 (Razer Firefly V2 Pro Fully Illuminated RGB Gaming Mouse Mat) and RZ03-04460100-R3M1 (Razer Ornata V3 Keyboard).There are no product updates for these. Does anyone know the current firmware version?

Device: Razer Pro Click (original, RZ01-02990), connected via the 2.4GHz USB dongle.Problem:On my HP PC (Windows 11), the mouse moves and clicks normally, but no button remaps or macros work at all in Synapse. The macros I created (next tab, previous tab, open link) show correctly in the Synapse app, but nothing happens when I press the buttons. The exact same mouse and dongle work perfectly on my ASUS laptop running Synapse 3 — all macros function there.Key finding: It's not just macros — even a basic single-key remap fails. I assigned a button to type the letter "C", opened Notepad, pressed it, and nothing typed. So Synapse is not controlling the mouse on this PC at all.Troubleshooting I have already done:Confirmed Synapse is running and set to Run as administrator. Re-created the macros fresh on the HP — no change. Tested a plain single-key remap ("C") into Notepad — nothing types. Checked Device Manager: no "Razer" device appears anywhere — the mouse only shows as a generic "HID-co

So it seems legacy devices aren’t working anymore with the new software upgrade that Razer is shoving down our throats.  I was happy with my orbweaver chroma, it worked perfectly, I took care of it.  Now it’s what a paperweight?  Is there a way to opt. out of Razer’s BS?  Is there a way for me to just continue to have the thing that was working continue to work?  I mean there is a way for me to opt out, and if they just bricked my favorite gamepad to make me buy something newer, I’m literally never buying anything from them again.

It happen after my toddler sit on my keyboard and suddenly some of the key is not working. It haapen quite many time. Some keys like B N, ? key, left arrow down arrow and right arrow, 9 and  - key on numpad. sometime the key can  work the entire day but suddenly it went blank again. already reset, reinstall synapse and try on other laptop or computer. its the same. Delete driver and reinstall everthing. it will happen again. Not sure if there are any keybind or keystroke that make it happen. please help

I’ve had my headset for a little over 18 months and my dongle recently stopped working. The cable and the headset are functioning properly, so I’m trying to figure out where I can get a replacement dongle. This is the RC30-0496 transceiver.

Hello,My chair out of warranty was broken recently from the base plate and I need to check if it is possible to order replacement parts to fix my chair:1.- Base Plate (F on Razer manual)2.- Gas Lift/Piston (H on Razer manual)3.- Wheel (C on Razer manual)4.- Plastic Cover for the Piston (G on Razer manual)My serial number is : [removed by moderator] I would appreciate if you can sent me costs to replace the mentioned parts? Thanks in Advance,Miguel Gonzalez

Hello, I lost access to my phone number and recovery codes. Please help me solve this problem.

Cuento con mis audifonos pero como soy nueva en tecnologia una amiga me dijo que tenia que instalarme la app y crear mi cuenta, al intentar registrar mi producto me pide un codigo pero revise la caja y no lo encuentro, hay alguna forma de recuperar ese codigo?

i bought a razerblade 14 2022 but after installing the new BIOS, my laptop cannot detect TPM 2.0 so i cannot install windows 11. I am using this computer for work and now i am stuck without any windows update. i need you guys to provide either a update BIOS or a TPM driver update so windows can detect the TPM2.0. Also my computer should have support for USB4 but after following the online instruction on your website, i still don't have it. Please get back to me soon due to urgency of project deadlines.

The volume knob on my Huntsman V2 broke off and was lost. I wanted to see if there was any way to purchase a replacement knob for the keyboard? Or if there were any aftermarket knobs that would work with it. 

I need new sticks for the Razer Wolverine V2 Chroma I have no idea what the serial number is as my dad took it off  when we got the controller i’ve tried and tried many methods to figure it out  

Hi all!I have been using MMORPG mice for gaming for probably the last 12 or so years and I just personally find them the most comfortable to use for my playstyles across any title/genre. As some of you may know, MMORPG mice are few and far between when it comes to variety as they appear a bit more niche than, say, the classic FPS 2- or 4-button mice. Anyways, I have had a Razer Naga V2 Pro since last August that I purchased in store at a local Best Buy that I love (I had a Razer Naga V1 Pro beforehand as well) and unfortunately the 12-key plate has started to show wear and tear, amidst functionality issues occasionally with certain number buttons sticking or taking a few clicks before registering (ironically the 6 and 7 keys are the most egregious offenders, I wish I was making that up) and I was simple curious if there was a way I could order a replacement for just the 12-key plate. I have the receipt for my purchase through the Best Buy app and of course can access the SN on the mous

Hello,  My cat clawed the mic of my microphone V2 pro 2023 and it does not longer work, how can I buy a replacement mic for this model ?  Thanks a lot for your help.